Utilities Case Studies and Success Stories with Nixxis
CASE STUDY Mega
Nixxis Contact Suite helped Mega, a Belgian energy supplier, boost team productivity and improve customer service. Mega needed a flexible and stable call center solution to support growth and deliver... a great customer experience. With Nixxis, Mega achieved a 96% agent occupancy rate and an 87% first call resolution rate. The company also saw a 25% drop in agent turnover. Mega remains 8 to 10% cheaper than larger competitors while managing 600,000 energy contracts.
Financial Services Case Studies and Success Stories with Nixxis
CASE STUDY Intrum
Nixxis Contact Suite helped Intrum, a debt collection company, manage high volumes of inbound and outbound calls and emails. Intrum switched to the cloud version for more agility and better managemen...t across multiple locations. The solution improved operational flexibility and allowed for international coordination. Intrum achieved a 25% higher response rate and a 30% increase in calls made per day per person. The system also enabled global workforce reporting and systematic detection of invalid numbers.
Nixxis Contact Suite helped Worldline solve major technical disruptions and improve reliability. Worldline needed a tool that worked well with their internal systems and could support future digital ...growth. With Nixxis, Worldline increased agent productivity and improved customer service quality. The company saw a 60% increase in satisfaction and quality scores. Nixxis also provided strong compatibility with Salesforce and complete reporting features.
Real Estate Case Studies and Success Stories with Nixxis
CASE STUDY Shurgard
Nixxis Contact Suite helped Shurgard, a leading self-storage company, quickly replace their old call center solution. Security and integration with in-house software were key needs. Nixxis delivered ...a secure, ISO27001-hosted solution in just 3 weeks. Shurgard saw an 18% increase in voice quality and 99.99% reliability. The new system supports their continued growth across Europe.
Insurance Case Studies and Success Stories with Nixxis
CASE STUDY Axa Assistance
Axa Assistance improved customer response times by integrating inbound and outbound calls with email and WhatsApp, enhancing communication and processing efficiency.
Europ Assistance improved call handling efficiency and reduced downtime by implementing Nixxis's solution, enhancing real-time monitoring and stability across over 200 countries.
Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many channels. Their old system could not sync these channels, causi...ng delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.
Nixxis Contact Suite helped Europ Assistance improve customer support. The company needed better visibility and faster response for calls and messages. Nixxis gave them a stable, modern solution with... real-time reporting and omnichannel management. Assist speed increased by 15%. Customer satisfaction rose by 25%. Europ Assistance now has better workforce distribution and is recognized as a center of excellence in customer support.
Government Administration Case Studies and Success Stories with Nixxis
CASE STUDY Parking Brussels
Nixxis Contact Suite helped Parking Brussels manage 12,000 inbound calls each month. The solution improved call distribution and workforce management across nine entities. Parking Brussels added five... new entities in one year after analyzing workforce needs. The contact center now has 27 agents and handles 16,540 requests per month. Customer satisfaction and call response times improved with Nixxis.
Marketing and Advertising Case Studies and Success Stories with Nixxis
CASE STUDY Talkfundraising
Nixxis Contact Suite helped Talkfundraising, a leader in donation collection, solve issues with reliability and tool integration. The solution integrated with their CRM for better targeting and prosp...ecting. Automated scripts for agents led to a 25% increase in donations in one year. Talkfundraising also gained two new partnerships and achieved 99.95% operational reliability. The company is happy with the reliability and service from Nixxis.
Nixxis call center software helped Call to Action, a French fundraising call center, improve campaign management and KPI monitoring. The solution enabled custom dashboards and detailed tracking for o...ver 90% of call broadcasts. Agents found the tool easy to use, and supervisors gained real-time performance monitoring. Call to Action optimized client statistics and reporting, supporting over 45 NGOs with stable results.
Nixxis helped Contact Media improve its call center operations. Contact Media wanted to automate workflows, control costs, and manage multiple sites. Nixxis provided reliable, scalable call center so...ftware with AI features. The solution made it easy to manage omnichannel communication and improved service reliability. Contact Media saw better process efficiency and a better customer experience.
Information Technology and Services Case Studies and Success Stories with Nixxis
CASE STUDY Concentrix
Nixxis Contact Suite helped Concentrix improve customer service. The old system was not reliable or easy for agents. Nixxis made call management smoother and increased agent productivity by 25%. Pred...ictive dialing made campaigns faster and more accurate. Agents now work together better across many sites. Customer satisfaction and loyalty both improved. Nixxis was deployed to over 90 enterprise sites worldwide.
Telecommunications Case Studies and Success Stories with Nixxis
CASE STUDY Help On Call
Help on Call improved call center efficiency and reduced costs with modern solutions, achieving 80% remote workforce and maintaining a 50 million turnover with 100 employees.
Nixxis Contact Suite helped Help on Call modernize their call center operations. The company needed a more reliable and efficient solution after using Avaya. With Nixxis, 80% of staff work remotely a...nd agent training is fast. The omnichannel platform improved customer support and stability. Help on Call saw a 25% cost reduction and a 30% increase in calls handled per agent per day.
Nixxis Contact Suite helped Ceciphone solve problems with adaptability and workforce control. Ceciphone needed contact center software that was modular and accessible for employees with disabilities.... Nixxis provided a solution with text-to-speech and braille display integration. The software enabled instant monitoring and remote operability. Ceciphone now has better data and voice synchronization and supports hybrid work for its team.
Salt improved call management and agent coordination using Nixxis, handling high call volumes effectively. The solution integrated with existing tools, aiding 684 employees and supporting a €971 mill...ion turnover.
Nixxis Contact Suite helped Monaco Telecom modernize its customer service tools. The old system only managed tickets and lacked channel coordination. With Nixxis, Monaco Telecom improved file trackin...g, complaint resolution, and agent efficiency. The company grew its customer base by 10% in one year. Complaint resolution increased by 17%. Monaco Telecom achieved a 25% growth rate in two years without increasing staff.
Nixxis contact center software helped Salt, a major Swiss telecom operator, manage high volumes of inbound and outbound calls. Salt integrated Nixxis with its ticketing and marketing tools, improving... customer support and agent coordination. The company became the best hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17%. The solution improved reliability, flexibility, and single call resolution rates.
Nixxis Contact Suite helped B-Connected modernize its call center operations. The company faced problems with flexibility, outdated technology, and low profitability. Nixxis Contact Suite automated w...orkflows and improved omnichannel management. Agent productivity increased by 20%. The solution enabled better workforce management and supported continuous growth.
B-Connected improved efficiency and competitiveness by adopting modern technological tools, enhancing agent flexibility and work optimization, leading to continuous growth and innovation.
Nixxis Contact Suite helped Vipp Interstis modernize its contact center operations. The company needed a stable, cloud-based solution for its 1,600 employees across multiple African sites. Nixxis pro...vided reliable service and strong support, improving team coordination and agent productivity. Vipp Interstis achieved excellent ROI and better management of inbound and outbound campaigns. The solution enabled efficient workforce management and supported international growth.
Nixxis Contact Suite helped Cap Tel modernize its contact center operations. Cap Tel faced problems with outdated systems and poor workforce management. Nixxis provided an omnichannel solution with A...I-powered bots and automation. This allowed Cap Tel to handle customer requests 24/7 and route them to the best agents. As a result, agent productivity increased by 20% and customer interactions improved.
Giphar Group improved customer satisfaction and reduced the abandonment rate by upgrading from a ticket management solution to a more efficient system for managing inbound and outbound communications.
Nixxis Contact Suite helped Iris Sud hospital manage more calls without hiring more staff. The hospital faced high lost call rates and unhappy patients. After switching from Vocalcom, Nixxis optimize...d call distribution across four sites. Staff handled more calls per day. The drop-out rate fell by 42% in one year. Consultations increased by 15%. Patient care and processing speed improved.
Pharmaceuticals Case Studies and Success Stories with Nixxis
CASE STUDY Giphar Group
Nixxis Contact Suite helped Giphar Group improve call resolution time and agent efficiency. Giphar Group faced high call abandonment rates and lacked visibility into agent activity. With Nixxis, they... gained detailed reporting and better workload distribution. The solution boosted their customer satisfaction rate by 30% in two years. AI features enabled faster responses for pharmacists.
Webhelp improved service quality and customer satisfaction using Nixxis Contact Suite, enhancing reliability and agent usability, serving 60,000 employees in 36 countries.
Nixxis Contact Suite helped Comearth improve customer relationship management. Comearth needed a reliable and scalable solution for both B2B and B2C clients. Nixxis provided robust software that impr...oved workforce management and service quality. The solution enabled fast adoption, better agent blending, and 24/7 support. Comearth saw value for money and could expand to more channels easily.
