Real-World Case Studies and Customer Success Stories with Nixxis

Salt used Nixxis contact center software to improve customer support and agent productivity. The solution integrated with Salt's ticketing system... and marketing suite. This helped Salt become the best hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17%. The company resolved issues with call resolution, reliability, and tool flexibility.
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Monaco Telecom used Nixxis Contact Suite to modernize its customer service tools. The company improved coordination between channels and enhanced... customer experience. After using Nixxis, Monaco Telecom increased its customer base by 10% in one year. Complaint resolution improved by 17%. The company achieved a 25% growth rate in two years without increasing staff.
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Nixxis Contact Suite helped Help on Call, a call center specialist, modernize its operations. The company achieved a 25% reduction... in costs and increased daily calls per agent by 30%. 80% of staff now work remotely. The omnichannel platform improved reliability and agent satisfaction. Training new agents takes just a minute, making onboarding fast and easy.
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Nixxis Contact Suite helped Ceciphone, a company focused on employing people with disabilities, to improve productivity. Ceciphone needed accessible, customizable... contact center software for its hybrid workforce. Nixxis enabled integration of text-to-speech and braille display features for visually impaired agents. The solution provided instant monitoring and remote operability. Ceciphone now benefits from synchronized data and voice for better teleoperator supervision.
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Captel used Nixxis Contact Suite to improve its contact center operations. The company faced issues with outdated systems and poor... workforce management. Nixxis provided an omnichannel solution with AI-powered bots and automation. Captel saw a 20% increase in agent productivity. The solution also improved claims processing speed and brand awareness.
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Nixxis Contact Suite helped B-Connected modernize its call center operations. The company automated chat, email, social, and voice routing, reducing... manual work. Agent productivity increased by 20%. Agents now focus on higher-value tasks. Workforce management improved with omnichannel tools. B-Connected supports multi-site and hybrid work with the new solution.
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Nixxis Contact Suite helped Monaco Telecom modernize its customer service tools. The company improved coordination between channels and enhanced customer... experience. After using Nixxis, Monaco Telecom grew its customer base by 10% in one year. Complaint resolution increased by 17%. The company achieved a 25% growth rate in two years without hiring more staff.
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Nixxis Contact Suite helped Monaco Télécom boost its customer base by 10% in one year. The company faced tough competition... and outdated tools that only managed tickets. With Nixxis, Monaco Télécom improved coordination across channels and optimized customer service. The solution led to a 25% growth rate in two years and a 17% increase in complaint resolution. Agents now handle cases matched to their skills, improving efficiency and customer satisfaction.
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Nixxis Contact Suite helped Cap Tel boost agent productivity by 20%. Cap Tel needed a flexible, omnichannel contact center solution... to improve customer interaction and workforce management. Their old system lacked flexibility and efficiency. With Nixxis, Cap Tel now offers 24/7 support using AI-powered bots across web and social media. The solution enables better segmentation and skill-based routing, leading to faster claim processing and higher brand recognition.
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Nixxis Contact Suite helped Captel boost agent productivity by 20%. Captel needed a flexible, omnichannel contact center solution to replace... outdated systems and improve workforce management. With Nixxis, Captel now offers 24/7 support through AI-powered bots and automations, speeding up claims processing. The solution enables better agent skill assignment and customer segmentation, leading to increased brand awareness and continuous growth.
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Nixxis Contact Suite helped Salt, a major Swiss telecom operator, improve customer support and agent productivity. Salt integrated Nixxis with... SuperOffice and its internal marketing suite, Marylin. This led to Salt being named the best hotline in Switzerland in 2020 and 2021. The company gained 17% more market share. Salt resolved issues with call resolution, reliability, and tool flexibility.
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Nixxis Contact Suite helped Salt, a leading Swiss telecom operator, manage high call volumes and integrate with internal tools like SuperOffice and Marylin. Salt improved first... call resolution and agent productivity. The company became the top-rated hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17% and was ranked third among mobile operators in Switzerland. The solution boosted customer support and operational efficiency.
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Nixxis Contact Suite helped Monaco Télécom modernize its customer service tools. The company improved coordination between channels and optimized customer... experience. After implementation, Monaco Télécom grew its customer base by 10% in one year. The company achieved a 25% growth rate in two years and increased complaint resolution by 17%. The solution enabled better resource management and agent performance without increasing staff.
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Nixxis Contact Suite helped Salt, a major Swiss telecom operator, improve customer support and agent productivity. Salt integrated Nixxis with... SuperOffice and its internal marketing suite, Marylin. This led to Salt being named the best hotline in Switzerland in 2020 and 2021. The solution increased Salt's market share by 17%. Nixxis enabled better call resolution and seamless tool integration for Salt's contact center.
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Nixxis Contact Suite helped Monaco Télécom modernize its contact center. The company improved coordination between channels and optimized customer service.... After implementation, Monaco Télécom increased its customer base by 10% in one year. The company saw a 25% growth rate over two years and a 17% increase in complaint resolution. Agents now handle cases matched to their skills, boosting efficiency and customer satisfaction.
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Nixxis Contact Suite helped Captel boost agent productivity by 20%. Captel faced issues with outdated contact center solutions and poor... workforce management. Nixxis provided an omnichannel contact center platform with AI-powered bots and automation. This allowed Captel to handle customer requests 24/7 and route them to the best agents. The solution improved claims processing speed and increased brand awareness.
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Nixxis Contact Suite helped Vipp Interstis modernize its contact center operations. The company needed a reliable, cloud-based solution to support... 1,600 employees across Africa and Europe. Nixxis provided stable service and strong support for both outbound campaigns and digital channels. Team coordination improved, and agent productivity increased. Vipp Interstis achieved a better quality-price ratio and excellent ROI.
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Nixxis Contact Suite helped Ceciphone solve problems with adaptability and workforce control. Ceciphone needed contact center software that was modular... and accessible for employees with disabilities. Nixxis provided a solution with text-to-speech and braille display integration. The software enabled instant monitoring and remote operability. Ceciphone now has better data and voice synchronization and supports hybrid work for its team.
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Nixxis Contact Suite helped Cap Tel modernize its contact center operations. Cap Tel faced problems with outdated systems and poor... workforce management. Nixxis provided an omnichannel solution with AI-powered bots and automation. This allowed Cap Tel to handle customer requests 24/7 and route them to the best agents. As a result, agent productivity increased by 20% and customer interactions improved.
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Nixxis Contact Suite helped B-Connected modernize its call center operations. The company faced problems with flexibility, outdated technology, and low... profitability. Nixxis Contact Suite automated workflows and improved omnichannel management. Agent productivity increased by 20%. The solution enabled better workforce management and supported continuous growth.
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Nixxis Contact Suite helped Help on Call modernize their call center operations. The company needed a more reliable and efficient... solution after using Avaya. With Nixxis, 80% of staff work remotely and agent training is fast. The omnichannel platform improved customer support and stability. Help on Call saw a 25% cost reduction and a 30% increase in calls handled per agent per day.
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Nixxis Contact Suite helped Monaco Telecom modernize its customer service tools. The old system only managed tickets and lacked channel... coordination. With Nixxis, Monaco Telecom improved file tracking, complaint resolution, and agent efficiency. The company grew its customer base by 10% in one year. Complaint resolution increased by 17%. Monaco Telecom achieved a 25% growth rate in two years without increasing staff.
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Nixxis contact center software helped Salt, a major Swiss telecom operator, manage high volumes of inbound and outbound calls. Salt integrated Nixxis... with its ticketing and marketing tools, improving customer support and agent coordination. The company became the best hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17%. The solution improved reliability, flexibility, and single call resolution rates.
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Nixxis Contact Suite helped Vipp Interstis modernize its contact center across 90 sites in Africa and Europe. The company needed... a stable, cloud-based solution to support 1,600 employees and 24/7 operations. Nixxis delivered reliable service, better team coordination, and increased agent productivity. Vipp Interstis achieved excellent ROI and improved management of inbound and outbound campaigns.
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Nixxis helped Call to Action, a French fundraising call center, improve KPI monitoring and campaign management. The solution enabled over... 90% detailed call broadcast tracking and custom dashboard creation. Supervisors gained real-time team performance tools and agents used an easy, cloud-based interface. Call to Action now offers clients optimized stats and fully usable data for analysis. The platform supports segmentation, multiple dialing modes, and analytical cost management.
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Nixxis Contact Suite helped Help on Call modernize their call center operations. 80% of staff now work remotely, supporting technical... and after-sales service clients. The omnichannel platform improved reliability and agent satisfaction. Help on Call saw a 25% cost reduction and a 30% increase in calls per agent per day. Training agents now takes just a minute.
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Nixxis Contact Suite helped B-Connected boost agent productivity by 20%. The company needed a modern, flexible solution to replace outdated... tools and improve workforce management. Nixxis Contact Suite automated omnichannel routing for chats, emails, social media, and calls. Agents now focus on higher-value tasks, and campaigns run smoothly. B-Connected serves diverse sectors, including telecom, finance, and energy, with improved efficiency and COPC standards compliance.
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Nixxis Contact Suite helped Ceciphone create a custom contact center for employees with disabilities. Ceciphone needed adaptable, accessible software for... hybrid work and workforce control. Nixxis enabled text-to-speech and braille display integration, supporting visually impaired agents. The solution allowed instant monitoring and remote operability. Ceciphone achieved better accessibility and efficient teleoperator service.
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Nixxis helped Shurgard, a European leader in self-storage, improve contact center performance. Shurgard needed a solution that integrated with internal... systems and did not disrupt operations. Nixxis delivered a custom, ISO 27001 certified platform with 99.99% uptime. Voice quality improved by 18%, and the solution launched in just 3 weeks. Shurgard now enjoys better customer interactions and operational visibility.
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Nixxis Contact Suite helped Comearth improve reliability and manage customer relationships for both B2B and B2C clients. The solution enabled... better agent blending, ultra-fast adoption, and global reporting. Comearth valued the 24/7 support line and the scalable, robust platform. The company saw improved service excellence and easier expansion to new channels.
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Nixxis helped Shurgard, a leader in self-storage, improve customer service quality. Shurgard needed a seamless integration with no service interruption... and better communication clarity. Nixxis delivered a custom solution with ISO 27001 certification and 99.99% uptime. Shurgard saw an 18% improvement in voice quality and went live in just 3 weeks. The solution fit their business needs and integrated with all internal systems.
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Nixxis Contact Suite helped Help on Call boost daily calls per agent by 30%. The company cut costs by 25%.... The omnichannel platform improved reliability and agent satisfaction. 80% of staff now work remotely. Agents learn the interface in just one minute. Help on Call enjoys stable, adaptable contact center software.
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Nixxis Contact Suite helped B-Connected boost agent productivity by 20%. The company replaced an outdated system with this omnichannel call... center software. Automation now routes all chats, emails, and calls to the right agent without human help. Agents focus on higher-value tasks, improving efficiency. Workforce management and agent time are fully optimized across multiple sectors.
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Nixxis Contact Suite helped Comearth improve workforce management and maintain high service quality. Comearth needed a reliable, modern, and scalable... contact center solution for B2B and B2C customer relations. Nixxis enabled fast adoption, better agent blending, and 24/7 support. The solution's value made it easier for Comearth to expand across more channels. Comearth's CEO highlights the partnership's role in delivering quality, profitable customer service.
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Nixxis Contact Suite helped Intrum, a leading debt collection company, boost productivity. Intrum switched to the cloud version for more... agility and better management of calls, emails, and admin tasks. The solution enabled Intrum to coordinate activities across multiple countries and sites. Intrum saw a 25% higher response rate and a 30% increase in calls per person per day. Invalid numbers are now detected systematically, and workforce management reporting improved.
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Nixxis Contact Suite helped Worldline recover from a major technical disruption that affected retailers worldwide. The company needed a reliable,... easy-to-manage solution compatible with internal tools and future digital needs. With Nixxis, Worldline increased agent productivity and improved customer service quality. Satisfaction and quality scores rose by 60%. The solution integrates perfectly with Salesforce and provides complete reporting.
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Nixxis Contact Suite helped Intrum, a leading debt collection company, boost its response rate by 25%. The cloud solution enabled... Intrum to manage operations across multiple locations and channels. Intrum now handles 250,000 contacts daily and supports 80,000 businesses. The platform improved call blending, email management, and reduced lost calls, ensuring high service quality even during peak times.
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Nixxis helped Sogedi modernize its customer interaction management. Sogedi replaced its outdated system with the Nixxis platform for better performance,... flexibility, and cost control. The new solution enabled real-time monitoring, increased call completion rates, and reduced downtime through call blending. Sogedi gained autonomy in configuring campaigns and improved agent productivity. The platform's integration with CRM and business tools supported Sogedi's debt collection operations.
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Nixxis Contact Suite helped Worldline recover from a major technical outage that disrupted merchant services. The platform improved operational efficiency... and agent productivity with predictive dialing. Teams across multiple sites now collaborate easily on campaigns. Worldline saw a 60% increase in customer satisfaction and quality scores. Integration with Salesforce and advanced reporting support global control and service excellence.
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Nixxis helped Sogedi modernize its customer interaction management. Sogedi faced rising costs, technical complexity, and outdated systems. Nixxis provided an... on-premise CCaaS platform with native CRM and ERP integration, advanced blending, and flexible configuration. Sogedi's teams led the integration, gaining autonomy and real-time performance tracking. Results include higher call completion rates, reduced downtime, and improved operational control.
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Nixxis helped Sogedi modernize its customer interaction management. Sogedi replaced an outdated system that caused downtime and high costs. The... new Nixxis platform improved call completion rates and reduced agent downtime. Sogedi now monitors performance in real time and configures campaigns without outside help. Agents use a unified interface and custom scripts for each campaign. Supervisors adjust operations quickly and track key indicators.
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Nixxis Contact Suite helps Intrum, a major European debt collection company, manage 250,000 daily contacts and support 80,000 businesses. The cloud solution... enables blending of inbound and outbound calls, email management, and SMS reminders. Intrum saw a 25% increase in response rate and 30% more calls per agent per day. The platform's agility keeps lost calls low, even during peak times. Global reporting and invalid number detection further boost operational efficiency.
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Nixxis Contact Suite helped Worldline recover from a major technical disruption that affected retailers worldwide. Worldline needed a reliable, easy-to-manage... solution compatible with its internal tools. With Nixxis, Worldline rationalized incoming flows and improved agent productivity using predictive dialing. Teams across multiple sites now collaborate easily on campaigns. Customer service quality and satisfaction scores increased by 60%. The solution integrates perfectly with Salesforce and provides complete reporting for global control.
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Nixxis Contact Suite helped Intrum, a debt collection company, manage high volumes of inbound and outbound calls and emails. Intrum switched to... the cloud version for more agility and better management across multiple locations. The solution improved operational flexibility and allowed for international coordination. Intrum achieved a 25% higher response rate and a 30% increase in calls made per day per person. The system also enabled global workforce reporting and systematic detection of invalid numbers.
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Nixxis Contact Suite helped Europ Assistance improve customer support. The company needed better visibility and faster response for thousands of... daily calls. Nixxis delivered real-time reporting and a stable, modern platform. Assist speed increased by 15%. Customer satisfaction rose by 25%. Workforce distribution improved during call peaks. Europ Assistance is now recognized as a center of excellence in customer support.
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Nixxis Contact Suite helped Axa Assistance boost its file processing rate by 20% in one year. The company needed to... respond to customers in difficulty faster, but their old system could not sync communication channels. With Nixxis, Axa Assistance now manages calls, emails, and WhatsApp in one place. Agents track cases in real time and reply more quickly. Customer satisfaction and speed of intervention improved.
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Nixxis Contact Suite gave Europ Assistance a 360° view of customer interactions. The company improved assist speed by 15% and... boosted satisfaction rates by 25%. Nixxis enabled real-time call monitoring and automated operations. The solution provided stability and better workforce distribution during call peaks. Europ Assistance is now recognized as a center of excellence in customer support.
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Nixxis Contact Suite helped Axa Assistance boost file processing rates by 20% in one year. The platform unified calls, email,... WhatsApp, and other channels for faster customer response. Agents now handle multiple requests at once and track cases in real time. Customers benefit from 24/7 access via an AI-powered chatbot. The solution improved speed of intervention and customer satisfaction.
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Nixxis Contact Suite helped Europ Assistance boost assistance speed by 15%. The company improved customer satisfaction by 25%. Europ Assistance... gained real-time visibility on calls and requests. The solution enabled better staff allocation during peak times. Migration was fast and smooth, with no downtime. Europ Assistance is now recognized as a center of excellence in customer support.
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Nixxis Contact Suite helped Europ Assistance boost assist speed by 15% and increase satisfaction by 25%. The company needed better... visibility and stability for its global contact center operations. Nixxis delivered a stable, omnichannel call center solution with real-time reporting and automation. Fast migration avoided downtime. Europ Assistance now distributes workforce better and is recognized as a center of excellence in customer support.
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Nixxis Contact Suite helped Axa Assistance boost case processing rates by 20% in one year. The company needed faster, omnichannel... customer support for urgent situations. Nixxis enabled 24/7 contact through AI-powered chatbots and integrated calls, email, and WhatsApp. Agents now handle multiple channels at once and track cases in real time. This led to faster response times and higher customer satisfaction.
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Nixxis Contact Suite helped Europ Assistance boost assistance speed by 15%. The company improved customer satisfaction by 25% using this... contact center software. Europ Assistance gained a 360° view of clients and better workforce management. The migration to Nixxis was fast and smooth, with no downtime. The solution provided real-time reporting and increased stability for global operations.
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Nixxis Contact Suite helped Europ Assistance improve customer support. The company needed better visibility and faster response for calls and... messages. Nixxis gave them a stable, modern solution with real-time reporting and omnichannel management. Assist speed increased by 15%. Customer satisfaction rose by 25%. Europ Assistance now has better workforce distribution and is recognized as a center of excellence in customer support.
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Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many... channels. Their old system could not sync these channels, causing delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.
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Nixxis Contact Suite helped Talkfundraising boost donations by 25%. The solution integrated with their CRM for better targeting and prospecting.... Automated scripts made agents more efficient. Talkfundraising gained 2 new partnerships. The platform delivered 99.95% operational reliability.
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Nixxis helped Contact Media optimize multisite management for telemarketing and customer support. The company automated workflows to boost efficiency and... cut operational costs. Nixxis provided reliable omnichannel management and strong software security. Contact Media improved service availability and reduced drop-out rates using Nixxis' AI-powered solution. The Nixxis team offered attentive support and training.
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Nixxis helped Contact Media, a leader in telesales and customer support, optimize operational costs while keeping high service quality. Contact Media used... Nixxis to automate workflows, improve productivity, and manage multiple sites easily. The solution offered strong reliability, omnichannel management, and adaptability to changing business needs. Nixxis also provided AI-driven process optimization, better call answer rates, and uninterrupted client interactions.
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Nixxis helped Call to Action, a French fundraising call center, track over 90% of outbound calls and build custom dashboards. The solution improved... campaign management, agent performance tracking, and client statistics. Call to Action gained real-time analytics, personalized reports, and easier data use for analysts. The cloud-based platform was easy for agents to use and offered strong cost-benefit value.
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Nixxis Contact Suite helped Talkfundraising, a leading fundraising agency, boost average donations by 25% in one year. The solution integrated... with their CRM, making donor targeting more efficient. Agents used automated scripts to improve campaign results. Operational reliability reached 99.95%. Talkfundraising gained two new partnership opportunities and improved support for charitable causes.
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Nixxis helped Call to Action, a French fundraising call center, improve campaign management. The team created custom dashboards and monitored... over 90% of call broadcasts. Supervisors gained real-time performance tools and agents used an easy interface. Call to Action now supports 45 NGOs with better data analysis and reporting. The solution improved productivity and client statistics.
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Nixxis helped Contact Media improve multisite management for its call centers. Contact Media automated workflows and reduced operational costs using... Nixxis. The solution enabled easy omnichannel management and high software reliability. AI-driven features helped lower drop-out rates and boost service availability. The Nixxis team provided strong support and training throughout the process.
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Nixxis Contact Suite helped Talkfundraising boost donations by 25% in one year. The solution integrated with their CRM for better... targeting and faster prospecting. Automated scripts for agents improved efficiency. Talkfundraising gained 2 new partnerships with major international associations. The platform delivered 99.95% operational reliability.
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Nixxis Contact Suite helped Comearth improve reliability and modernize its customer relationship management. The solution enabled better agent blending and... fast adoption across the company. Comearth benefited from 24/7 support and global reporting features. The robust platform allowed Comearth to expand to more channels and maintain high service quality. Value for money supported ongoing growth and investment.
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Nixxis Contact Suite helped Concentrix boost agent productivity by 25%. The solution improved call management and made inbound flows smoother.... Multisite collaboration became seamless, supporting over 90 enterprise sites. Customer satisfaction and loyalty increased. Predictive dialing made campaigns faster and more accurate.
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Nixxis Contact Suite helped Vipp Interstis modernize its contact center operations across Africa and Europe. The company needed a reliable... cloud solution with 24/7 support and strong cost efficiency. Nixxis delivered stable service, improved team coordination, and optimized workforce management for 1,600 employees. Vipp Interstis saw higher agent productivity, excellent ROI, and better service quality for international clients.
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Nixxis Contact Suite helped B-Connected boost agent productivity by 20%. The company faced issues with flexibility, modernity, and profitability before... switching. The omnichannel digital tool automated tasks, letting agents focus on higher-value work. All chats, emails, social media, and calls now route automatically to the right person. B-Connected improved workforce management and supports hybrid work across multiple sites.
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Nixxis Contact Suite helped Ceciphone create a custom contact center platform for employees with disabilities. Ceciphone needed a flexible, accessible,... and modular solution. Nixxis integrated Jaws voice synthesis and braille display for visually impaired agents. The platform enabled instant supervision and remote work. Ceciphone achieved strong results with improved accessibility and agent support.
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Nixxis Contact Suite helped Help on Call boost daily calls per agent by 30% and cut costs by 25%. The company needed... a modern, reliable call center solution with strong omnichannel features. Nixxis delivered stable performance, easy agent training, and fast technical support. Help on Call now enjoys improved customer service and a better quality-to-price ratio.
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Nixxis Contact Suite helped Concentrix boost agent productivity by 25%. The solution made call management smoother and improved customer service... quality. Predictive dialing enabled faster, more accurate campaigns. Multisite collaboration became seamless, supporting over 90 sites worldwide. Customer satisfaction and loyalty increased, strengthening Concentrix’s market position.
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Mega used Nixxis Contact Suite to improve call center productivity. The company achieved a 96% agent occupancy rate and an... 87% first call resolution rate. Agent turnover dropped by 25%. Mega can now offer energy at prices 8–10% lower than large competitors. The solution integrated quickly with their custom tools and helped reduce staff turnover.
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Nixxis Contact Suite helped Mega, a Belgian energy supplier, boost agent productivity and reduce staff turnover by 25%. Mega achieved a... 96% agent occupancy rate and an 87% first call resolution rate. The solution integrated quickly with Mega's custom tools. Mega now delivers energy at prices 8–10% lower than major competitors. Full access to customer files improved service quality.
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Nixxis Contact Suite helped Mega, a Belgian energy provider, boost agent productivity and reduce staff turnover. Mega needed a flexible,... stable call center solution to deliver top customer service and integrate with custom tools. With Nixxis, Mega achieved a 96% agent occupancy rate and an 87% first call resolution rate. Staff turnover dropped by 25%. Mega remains 8–10% cheaper than major energy competitors.
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Nixxis Contact Suite helped Mega, a large energy provider, boost agent productivity and reduce staff turnover by 25%. Mega needed a... flexible, stable call center solution to deliver top customer experience and stay cost-competitive. With Nixxis, Mega achieved a 96% agent occupancy rate and 87% first call resolution. The company now serves over 600,000 energy contracts and remains 8–10% cheaper than major competitors.
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Nixxis Contact Suite helped Mega, a Belgian energy supplier, boost team productivity and improve customer service. Mega needed a flexible... and stable call center solution to support growth and deliver a great customer experience. With Nixxis, Mega achieved a 96% agent occupancy rate and an 87% first call resolution rate. The company also saw a 25% drop in agent turnover. Mega remains 8 to 10% cheaper than larger competitors while managing 600,000 energy contracts.
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Nixxis Contact Suite helped Iris Sud, a hospital in Brussels, manage more calls without hiring more staff. The hospital saw... a 42% drop in call drop-outs in one year. Patient consultations increased by 15%. Staff processed calls faster and improved patient care. The solution was deployed across four hospital sites.
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Nixxis Contact Suite helped Iris Sud hospital reduce call drop-out rates by 42% in one year. The hospital faced high... lost call rates and unhappy patients before switching from Vocalcom. Nixxis optimized call handling across four sites without adding staff. Patient consultations increased by 15%. The solution improved patient care and sped up processing times.
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Nixxis Contact Suite helped Iris Sud reduce call abandonment rates by 42% in one year. The hospital group faced high... lost call rates and patient dissatisfaction with their previous system. Nixxis Contact Suite optimized call handling across four sites without increasing staff. This led to a 15% increase in consultations and faster service for patients.
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Nixxis Contact Suite helped Iris Sud reduce call abandonment rates by 42% in one year. The hospital faced high lost... call rates and patient dissatisfaction before switching from Vocalcom. Nixxis Contact Suite was deployed across four sites, improving call handling without increasing staff. The solution led to a 15% increase in consultations and faster patient service. Iris Sud now delivers better patient care with reliable contact center software.
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Nixxis Contact Suite helped Iris Sud hospital manage more calls without hiring more staff. The hospital faced high lost call... rates and unhappy patients. After switching from Vocalcom, Nixxis optimized call distribution across four sites. Staff handled more calls per day. The drop-out rate fell by 42% in one year. Consultations increased by 15%. Patient care and processing speed improved.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across... nine entities. Parking Brussels added five new entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The agency improved call distribution and workforce management across... nine entities. They added five new entities in one year after analyzing their workforce structure. The solution enabled faster response times and better customer satisfaction. 27 agents now handle calls efficiently, supported by on-site training and IVR features.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly calls and 16,540 requests. The solution provided IVR identification, automated callbacks,... and status control. Parking Brussels improved complaint resolution tracking and centralized customer interactions. They added 5 new entities in one year and optimized staff allocation. This led to faster response times and higher customer satisfaction.
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Nixxis Contact Suite helped Parking Brussels manage 12,000 inbound calls each month. The solution improved call distribution and workforce management... across nine entities. Parking Brussels added five new entities in one year after analyzing workforce needs. The contact center now has 27 agents and handles 16,540 requests per month. Customer satisfaction and call response times improved with Nixxis.
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Nixxis Contact Suite helped Giphar Group boost customer satisfaction by 30% in two years. The company faced high call abandonment... rates and lacked visibility into agent activity. With Nixxis, Giphar improved call resolution times and optimized agent workload. Detailed reporting enabled better call distribution. Rapid response was achieved through AI features.
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Nixxis Contact Suite helped Giphar Group boost customer satisfaction by 30% in two years. The company faced high abandonment rates... and lacked visibility on agent activity. With Nixxis, Giphar improved call resolution times and optimized agent workload using detailed reporting. The solution also enabled faster response with AI and reduced abandonment rates. Giphar now manages over 1300 pharmacies with 400 employees more efficiently.
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Nixxis Contact Suite helped Giphar Group improve call resolution time and agent efficiency. Giphar Group faced high call abandonment rates... and lacked visibility into agent activity. With Nixxis, they gained detailed reporting and better workload distribution. The solution boosted their customer satisfaction rate by 30% in two years. AI features enabled faster responses for pharmacists.
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