Nixxis Overview

Nixxis Call Center Telephony Software addresses the challenge of enhancing customer service efficiency in contact centers. By leveraging AI-powered capabilities, it streamlines customer interactions, ensuring a seamless communication experience. This software is designed to maximize productivity, offering tools that support dynamic customer engagement and efficient call handling. A notable feature is its ability to integrate with existing systems, providing a cohesive solution for managing high volumes of customer interactions. Nixxis stands out by facilitating improved dialogue with customers, which can lead to increased satisfaction and loyalty. This solution is particularly beneficial for businesses aiming to optimize their contact center operations and improve overall service delivery.

Use Cases

Customers recommend Lead Management, Market Research, Engagement Management, as the business use cases that they have been most satisfied with while using Nixxis.

Other use cases:

  • Helpdesk Management
  • Contact List Management
  • Telemarketing
  • Sales Call Management
  • Knowledge Management
  • Proposal & Quote Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Nixxis.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

Nixxis Use-Cases and Business Priorities: Customer Satisfaction Data

Nixxis works with different mediums / channels such as Phone Calls. Offline. and Causes And Charity.

Nixxis's features include Recording, Personalization, and Dashboard. and Nixxis support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Nixxis analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality...." Peer review

Nixxis, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nixxis provides contact center software that enhances productivity. It offers cost-effective solutions for profitable customer interactions.

Popular Business Setting

for Nixxis

Top Industries

  • Financial Services
  • Utilities
  • Retail

Popular in

Nixxis is popular in Financial Services, Utilities, and Retail and is widely used by

Nixxis Customer wins, Customer success stories, Case studies

What benefits does Nixxis offer for Engagement Management?

Why is Nixxis the best choice for Helpdesk Management?

How efficiently Does Nixxis manage your Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Nixxis solved their Contact Center Software needs. Cuspera uses 367 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Worldline - Financial Services

Nixxis Contact Suite helped Worldline solve major technical disruptions and improve reliability. Worldline needed a tool that worked well with their internal systems and could support future digital ...growth. With Nixxis, Worldline increased agent productivity and improved customer service quality. The company saw a 60% increase in satisfaction and quality scores. Nixxis also provided strong compatibility with Salesforce and complete reporting features.

Read on →

Axa Assistance - Insurance

Nixxis Contact Suite helped Axa Assistance improve customer response times. The company needed to handle calls and messages across many channels. Their old system could not sync these channels, causi...ng delays. With Nixxis, agents now manage calls, emails, and WhatsApp together. Customers can reach support 24/7 using an AI chatbot. The rate of files processed increased by 20% in one year. Customer satisfaction and speed of intervention also improved.

Read on →

Giphar Group - Pharmaceuticals

Nixxis Contact Suite helped Giphar Group improve call resolution time and agent efficiency. Giphar Group faced high call abandonment rates and lacked visibility into agent activity. With Nixxis, they... gained detailed reporting and better workload distribution. The solution boosted their customer satisfaction rate by 30% in two years. AI features enabled faster responses for pharmacists.

Read on →

Europ Assistance - Insurance

Nixxis Contact Suite helped Europ Assistance improve customer support. The company needed better visibility and faster response for calls and messages. Nixxis gave them a stable, modern solution with... real-time reporting and omnichannel management. Assist speed increased by 15%. Customer satisfaction rose by 25%. Europ Assistance now has better workforce distribution and is recognized as a center of excellence in customer support.

Read on →

Parking Brussels - Government Administration

Nixxis Contact Suite helped Parking Brussels manage 12,000 inbound calls each month. The solution improved call distribution and workforce management across nine entities. Parking Brussels added five... new entities in one year after analyzing workforce needs. The contact center now has 27 agents and handles 16,540 requests per month. Customer satisfaction and call response times improved with Nixxis.

Read on →

Salt - Telecommunications

Nixxis contact center software helped Salt, a major Swiss telecom operator, manage high volumes of inbound and outbound calls. Salt integrated Nixxis with its ticketing and marketing tools, improving... customer support and agent coordination. The company became the best hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17%. The solution improved reliability, flexibility, and single call resolution rates.

Read on →

NCS 3.0 Demo EN

Video Thumbnail
lightning

Peers used Nixxis for lead management and market research

Nixxis Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (3)
Custom Reports

4.69/5 ★

Read Reviews (69)
Analytics

4.26/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (3)
Custom Reports

4.69/5 ★

Read Reviews (69)
Analytics

4.26/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Nixxis

Overall Risk Meter

Low Medium High

Top Failure Risks for Nixxis

Nixxis SA/NV News

Product

Dialogg.ai unveils its new conversational assistant and it talks!

Dialogg.ai has launched a new conversational assistant with advanced voice capabilities, enhancing its chatbot platform. The update includes features for human agent supervision, prompt management, and improved support. Dialogg.ai also introduces industry-specific chatbots for sectors like banking and fashion, and plans to release a voicebot for natural, automated customer interactions, aiming to redefine customer service standards.

Read more →
Product

Speech-to-text transcription: optimize your customer relationship with Nixxis integrated AI

Nixxis has launched an AI-powered speech-to-text transcription module for its call center telephony software. The feature converts recorded calls into accurate text, generates structured conversation summaries, and analyzes customer interactions for actionable insights. This integration streamlines quality control, enhances agent productivity, and supports compliance in customer relationship management.

Read more →

Nixxis SA/NV Profile

Company Name

Nixxis SA/NV

Company Website

https://www.nixxis.com/

HQ Location

54 Avenue Louise, BRUSSELS, BRUSSELS 1050, BE

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE