Nixxis Overview

Nixxis Call Center Telephony Software addresses the challenge of enhancing customer service efficiency in contact centers. By leveraging AI-powered capabilities, it streamlines customer interactions, ensuring a seamless communication experience. This software is designed to maximize productivity, offering tools that support dynamic customer engagement and efficient call handling. A notable feature is its ability to integrate with existing systems, providing a cohesive solution for managing high volumes of customer interactions. Nixxis stands out by facilitating improved dialogue with customers, which can lead to increased satisfaction and loyalty. This solution is particularly beneficial for businesses aiming to optimize their contact center operations and improve overall service delivery.

Use Cases

Customers recommend Lead Management, Market Research, Engagement Management, as the business use cases that they have been most satisfied with while using Nixxis.

Other use cases:

  • Helpdesk Management
  • Contact List Management
  • Telemarketing
  • Sales Call Management
  • Knowledge Management
  • Proposal & Quote Management
  • Collaboration
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Nixxis.

Other priorities:

  • Improve Brand Engagement
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

Nixxis Use-Cases and Business Priorities: Customer Satisfaction Data

Nixxis works with different mediums / channels such as Phone Calls. Offline. and Causes And Charity.

Nixxis's features include Recording, Personalization, and Dashboard. and Nixxis support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Nixxis analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Nixxis Contact Suite is a unified contact center software solution that transfoms your call center operations by giving it a single platform with customer contact capabilities for multi-channel, inbound and outbound contact capabilites, and collaboration functionality...." Peer review

Peer review evidence (same sources as the product rating summary)

"...As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services...." Probably one of the best dialer in the world.
"...After carefully studying the market about one single solution that could help them unifying their customer interactions, Rothelec chose to work with Nixxis. ..." Messaging & Social Media
"...Assigning skills to agents allows handling interactions in a more sophisticated way: skills based routing ...." Inbound ACD

Nixxis, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Nixxis provides contact center software that enhances productivity. It offers cost-effective solutions for profitable customer interactions.

Popular Business Setting

for Nixxis

Top Industries

  • Financial Services
  • Utilities
  • Retail

Popular in

Nixxis is popular in Financial Services, Utilities, and Retail and is widely used by

Nixxis Customer wins, Customer success stories, Case studies

What makes Nixxis ideal for Engagement Management?

How can Nixxis optimize your Helpdesk Management Workflow?

How does Nixxis facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Nixxis solved their Contact Center Software needs. Cuspera uses 367 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Salt - Telecommunications - Medium

Renens, Switzerland

Salt used Nixxis contact center software to improve customer support and agent productivity. The solution integrated with Salt's ticketing system and marketing suite. This helped Salt become the best... hotline in Switzerland in 2020 and 2021. Salt increased its market share by 17%. The company resolved issues with call resolution, reliability, and tool flexibility.

Read more →
 

Parking Brussels - Government Administration - Medium

Brussels, Belgium

Nixxis Contact Suite helped Parking Brussels manage 12,000 monthly inbound calls. The solution improved call distribution and workforce management across nine entities. Parking Brussels added five ne...w entities in one year and hired more staff after workforce analysis. Customer satisfaction increased due to better call handling and faster response times. The contact center now has 27 agents providing quality service.

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Monaco Telecom - Telecommunications - Medium

Monaco, Monaco

Monaco Telecom used Nixxis Contact Suite to modernize its customer service tools. The company improved coordination between channels and enhanced customer experience. After using Nixxis, Monaco Telec...om increased its customer base by 10% in one year. Complaint resolution improved by 17%. The company achieved a 25% growth rate in two years without increasing staff.

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Iris Sud - Hospital & Health Care - Large

Brussels, Belgium

Nixxis Contact Suite helped Iris Sud, a hospital in Brussels, manage more calls without hiring more staff. The hospital saw a 42% drop in call drop-outs in one year. Patient consultations increased b...y 15%. Staff processed calls faster and improved patient care. The solution was deployed across four hospital sites.

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Mega - Utilities - Medium

Liège, Belgium

Mega used Nixxis Contact Suite to improve call center productivity. The company achieved a 96% agent occupancy rate and an 87% first call resolution rate. Agent turnover dropped by 25%. Mega can now ...offer energy at prices 8–10% lower than large competitors. The solution integrated quickly with their custom tools and helped reduce staff turnover.

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Intrum - Financial Services - Very Large

Stockholm, Sweden

Nixxis Contact Suite helped Intrum, a leading debt collection company, boost productivity. Intrum switched to the cloud version for more agility and better management of calls, emails, and admin task...s. The solution enabled Intrum to coordinate activities across multiple countries and sites. Intrum saw a 25% higher response rate and a 30% increase in calls per person per day. Invalid numbers are now detected systematically, and workforce management reporting improved.

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NCS 3.0 Demo EN

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lightning

Peers used Nixxis for lead management and market research

Nixxis Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (3)
Custom Reports

4.69/5 ★

Read Reviews (69)
Analytics

4.26/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.97/5 ★

Read Reviews (3)
Custom Reports

4.69/5 ★

Read Reviews (69)
Analytics

4.26/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Nixxis

Overall Risk Meter

Low Medium High

Top Failure Risks for Nixxis

Nixxis SA/NV News

Product

Dialogg.ai unveils its new conversational assistant and it talks!

Dialogg.ai has launched a new conversational assistant with advanced voice capabilities, enhancing its chatbot platform. The update includes features for human agent supervision, prompt management, and improved support. Dialogg.ai also introduces industry-specific chatbots for sectors like banking and fashion, and plans to release a voicebot for natural, automated customer interactions, aiming to redefine customer service standards.

Read more →
Product

Speech-to-text transcription: optimize your customer relationship with Nixxis integrated AI

Nixxis has launched an AI-powered speech-to-text transcription module for its call center telephony software. The feature converts recorded calls into accurate text, generates structured conversation summaries, and analyzes customer interactions for actionable insights. This integration streamlines quality control, enhances agent productivity, and supports compliance in customer relationship management.

Read more →

Nixxis SA/NV Profile

Company Name

Nixxis SA/NV

Company Website

https://www.nixxis.com/

HQ Location

54 Avenue Louise, BRUSSELS, BRUSSELS 1050, BE

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE