Real-World Case Studies and Customer Success Stories with Nicereply

Nicereply helped Argeweb improve customer feedback collection. Argeweb switched from in-house tools to Nicereply for NPS and CSAT surveys. They chose Nicereply for its API, price per submitted survey..., and GDPR compliance. The team uses Nicereply to survey new customers and after technical migrations. CSAT scores now influence employee bonuses and reviews. Feedback is shared instantly with the team for follow-up and training.
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Nicereply helped Cooleaf improve customer satisfaction. Cooleaf used Nicereply with Front to collect feedback after every customer interaction. The team reviewed Nicereply scores weekly and used the ...insights to celebrate wins and improve service. Cooleaf found Nicereply easy to use and liked its customization and analytics. Customer feedback from Nicereply helped Cooleaf grow and improve their employee engagement platform.
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Front used Nicereply to improve customer support. They needed a tool that gave insights, integrated with their inbox, and allowed personalized service. Nicereply let them send CSAT, NPS, and CES surv...eys in email signatures. Feedback tied directly to conversations, helping the team act fast. Front values feedback to improve support and product strategy. They reward their team for high CSAT scores and share customer feedback across the company.
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Lenovo used Nicereply to improve customer satisfaction measurement. Before Nicereply, Lenovo struggled to collect enough CSAT feedback. By integrating Nicereply with their CRM, Lenovo sent CSAT surve...ys after each closed case. This helped them get fast feedback on service quality, response time, and professionalism. Lenovo found Nicereply easy to use and valued its custom options and support.
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Untappd used Nicereply to improve customer support feedback. They wanted to keep a human touch as their user base grew to over 16,000 verified venues and millions of app users. Before Nicereply, they... struggled to know if customers were truly satisfied. With Nicereply, customers can easily rate support interactions in Freshdesk. Untappd now tracks CSAT scores for every email and quickly follows up on low ratings. Since using Nicereply, Untappd has maintained a 97% satisfaction rating.
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Nicereply helped ipsy measure member satisfaction and collect feedback. ipsy used Nicereply to analyze every comment and find ways to improve their customer care. The tool was easy to integrate and c...ustomize for their email platform. Direct feedback from members led to changes for a better experience. ipsy addressed every negative comment and celebrated top ratings with their team.
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Nicereply helped Man Crates improve customer feedback collection. They switched from Zendesk CSAT surveys to Nicereply for better agent performance tracking and real-time feedback. The team now uses ...both CSAT and CES to get feedback during and after conversations. Nicereply's reporting lets them spot unhappy customers fast and coach agents more effectively. The simple interface and detailed stats help Man Crates see issues and reduce time spent solving them.
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Nicereply helped Sense Labs improve their customer support experience. Before Nicereply, Sense Labs could not get immediate feedback from customers after support interactions. With Nicereply, they no...w see customer ratings and feedback within minutes. This lets them respond quickly to any issues. The tool also helps track the effectiveness of each support representative. Sense Labs values the real-time insights and simple experience Nicereply provides.
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Martinus used Nicereply to measure and improve customer satisfaction. They wanted to track the quality of their responses and spot patterns among unhappy customers. After using Nicereply, Martinus co...uld quickly identify issues and improve their support processes. They used Customer Satisfaction Score (CSAT) surveys to get feedback and fix problems fast. Nicereply helped Martinus compare performance, motivate their team, and connect feedback with their help desk system.
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Nicereply helped Blueberry Markets measure customer satisfaction. Blueberry Markets needed better data after moving support in-house. Nicereply made it easy to collect feedback from day one. The team... tracks CSAT, CES, and NPS to improve service. They use surveys after support tickets and follow up on negative feedback. Fast response times and strong customer focus set them apart. Nicereply's simple integration and fair pricing were key benefits.
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Nicereply helped DramaFever improve customer support for their video streaming service. The team handles 800 to 1000 support cases daily, mostly from US and Latin America. They use Nicereply to keep ...a personal touch and listen to customer feedback. Remote support and better documentation made their support more flexible. DramaFever values empathy and strong communication in their support team.
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Nicereply helps Mindvalley improve customer support. Mindvalley uses Nicereply to track customer satisfaction and key support metrics. The team measures time-to-first response, abandonment, self-serv...ice rates, and satisfaction scores. Nicereply gives them data to monitor and improve performance. Feature improvements in Nicereply led to more customer feedback and better insights.
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Nicereply helped FreshBooks measure customer satisfaction and improve support team performance. Before Nicereply, FreshBooks had no consistent way to collect or analyze customer feedback. They chose ...Nicereply over building their own tool. With Nicereply, they gained insights from customer feedback and used it to coach and praise support agents. Integrating Nicereply with a modern ticketing system allowed automatic feedback collection for both email and phone support. FreshBooks now uses Nicereply to drive continuous improvement in customer service.
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Nicereply helped Shinesty improve their customer satisfaction survey process. Shinesty replaced Zendesk’s CSAT with Nicereply’s in-signature CSAT. Their CSAT response rate increased from 15%-17% to 5...8%. This change also allowed them to add CES surveys without sending extra emails. Shinesty reduced customer effort and made feedback easier to collect.
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Nicereply helps HubSpot's Customer Success Team measure customer satisfaction and improve support. The team uses Nicereply to get feedback after email conversations. This feedback helps them respond ...quickly to issues and improve their service over time. HubSpot uses Nicereply with the Front App to make their marketing and sales process more human. The result is better customer conversations and higher satisfaction.
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Nicereply helped Andersen & Martini, a large Danish car dealer, improve their sales process. They needed a simple way to measure customer satisfaction after test drives and meetings. They used Nicere...ply's customer satisfaction score, sending surveys to prospects after visits. Results go to sales consultants and management, so negative feedback is handled fast. This created a customer-focused culture and helped recover lost sales. Andersen & Martini plans to add Net Promoter Score surveys to boost loyalty and track post-sale experience.
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Nicereply helped AirTreks get fast, actionable customer feedback. Before, AirTreks only used NPS surveys and got slow, limited data. With Nicereply, they now measure NPS, CSAT, and CES at key points ...in the customer journey. Feedback is shared instantly with the whole team through Slack and discussed in meetings. The Front/Nicereply integration lets agents collect feedback with every email. AirTreks uses this data to improve service and build strong customer relationships.
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Nicereply helped Pelikan.sk, the largest flight ticket seller in Slovakia, improve customer service. The company used Nicereply to collect feedback from customers across six markets. This tool made i...t easy to track customer opinions and respond quickly. Pelikan.sk aimed to make their customer service excellent and keep customers satisfied.
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