Automated business processes from marketing, sales to service
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Manufacturing Case Studies and Customer Success Stories with Neocrm
Schneider Electric
- Manufacturing
- Very Large
Rueil-Malmaison, France
Neocrm replaced Schneider Electric’s old, disconnected service systems with a single intelligent platform. Over 1,000 users in field service, customer... care, and dealer operations now work in one place. Case query efficiency rose by 300%. Dispatch response speed improved by 250%. Settlement efficiency increased by 50%. The project finished in under 12 months with no business complaints. Teams now have full visibility into service data and use a mobile-first experience for field work.
Neocrm replaced Schneider Electric’s fragmented service systems with a unified platform for over 1,000 users. Case request efficiency rose 300%,... delivery response time improved 250%, and resolution efficiency increased 50%. The project went live in under 12 months, with no business complaints. Field teams now use smart dispatch and mobile workflows. Customer service and dealer operations run on a single, integrated system.
Michelin used Neocrm NeoAI Agent to improve sales channel productivity. The team switched from manual visit planning to AI-driven route... optimization. 100% of over 750 users adopted NeoAI's visit recommendations. 75% of suggested visit content was used in more than 5,000 samples. Automated reporting replaced manual data entry, giving managers real-time visibility into dealer performance. This change helped Michelin manage tens of thousands of dealers and 1,700 TyrePlus stores more efficiently.
Michelin used Neocrm NeoAI Agent to improve channel sales productivity. The AI-driven tool automated visit planning and optimized sales routes.... 100% of sales users adopted AI visit recommendations, and 75% used AI-suggested visit content. Manual reporting was replaced by automated, accurate data capture. Managers now have real-time visibility into dealer performance across thousands of locations.
Neocrm helped Hytera migrate from a legacy CRM to a unified, mobile-first platform in just 5 months. Over 1,000 internal... users and 5,000+ partner users now access the system across 120+ countries. The new platform improved partner portal speeds by 300% and reduced IT spend ratio from 3% to 1%. Employees gained real-time mobile access to workflows and data. Hytera’s partner ecosystem now operates on a seamless, self-service global platform.
Neocrm helped Eaton cut manual work by automating knowledge management and customer service. AI chatbots now answer 70% of basic... questions 24/7, reducing labor costs and wait times. Eaton unified all service channels into one platform, ending data silos and missed messages. Opportunity tracking is now real-time, with deduplication accuracy up 23% and customer churn down 15%. Teams get instant customer insights, faster deal progress, and stronger relationships.
Neocrm helped Hytera migrate from a legacy CRM to a unified platform in just 5 months. Over 1,000 internal users... and 5,000+ partner users in 120+ countries now use the system daily. Hytera cut IT spend ratio from 3% to 1% and improved dealer portal speed by 300%. The mobile-first approach boosted employee productivity and enabled real-time access to dashboards and approvals. Hytera's partner ecosystem now enjoys seamless self-service for marketing, ordering, and support.
Neocrm helped Eaton cut manual work and unify customer service. Eaton used to manage over 3,000 product parameters by hand... and switch between many platforms. With Neocrm, Eaton now has an AI chatbot that answers 70% of basic questions 24/7. The system reduced customer churn by 15% and improved data accuracy by 23%. Eaton's teams now see all customer data in one place and respond faster across all channels.
WeWork used Neocrm to replace disconnected sales systems and manual processes. The new platform automated lead-to-cash workflows and unified sales,... legal, and operations. Real-time inventory and dynamic pricing tools removed bottlenecks. Automated contract renewal and amendment features improved visibility and control. Integrated service and work order management boosted efficiency and customer experience. BI dashboards now help WeWork make faster, data-driven decisions for global growth.
Veolia used the Neocrm platform to unify sales, safety, and logistics operations. Before, teams worked in silos with fragmented data... and manual processes. Neocrm gave them a single platform for sales pipeline, incident management, and legacy system integration. Sales teams now track deals and renewals in one place. Incident response is faster with SLA-driven workflows. All teams share real-time data, improving collaboration and decision-making.
Veolia used Neocrm to combine sales, safety, and logistics operations into one platform. Before, their teams worked in separate systems... and had trouble sharing data. Neocrm gave them a single view of all business activities in real time. Sales teams now manage the full customer lifecycle in one place. Incident response is faster and more organized with automated workflows. Teams across functions now share up-to-date data, making collaboration easier and decisions quicker.
Neocrm helped Toppan Nexus improve sales efficiency and operational agility. The company replaced its old CRM with a configurable platform... tailored for complex financial communications workflows. The new system enabled faster, more accurate quoting and streamlined collaboration. A custom RFQ module reduced manual work and errors. Teams adopted the platform quickly, leading to better productivity and client service.
Toppan Nexus used Neocrm to improve sales and operations. Their old CRM could not handle complex sales workflows or regional... needs. Neocrm’s flexible platform let them manage quotes faster and cut manual work. The custom RFQ module reduced errors and boosted productivity. Teams now work together better and respond to clients faster. Management gets clearer sales insights and the company is ready for growth.
WeWork replaced fragmented sales systems and offline processes with the Neocrm platform. The solution automated lead-to-cash, real-time inventory, and dynamic... pricing. Contract amendments and renewals became easier with smart notifications and full lifecycle tracking. Integrated service and work order management improved financial tracking and customer experience. Teams now collaborate better, respond faster, and have clear visibility across all locations.
Consumer Goods Case Studies and Customer Success Stories with Neocrm
Power Root
- Consumer Goods
- Medium
Malaysia
Power Root used Neocrm’s Sales Cloud, Service Cloud, and Partner Cloud to manage complex multi-country beverage distribution. The platform gave... field teams mobile offline access and unified dashboards for real-time performance tracking. Order processing became faster and more accurate with detailed analytics. Multilingual customer feedback was streamlined with smart auto-translation tools. Team efficiency, partner collaboration, and KPI analysis all improved. Power Root now supports growth across Malaysia, the Middle East, and Asia Pacific.
Power Root used Neocrm's Sales Cloud, Service Cloud, and Partner Cloud to manage complex beverage distribution across multiple countries and channels. The platform gave... field teams offline mobile access and unified dashboards for real-time performance tracking. Order processing became faster and more accurate, and multilingual customer feedback was streamlined. Power Root saw stronger partner collaboration, better KPI analysis, and improved team efficiency. The solution helped Power Root support its growth in Malaysia, the Middle East, and Asia Pacific.
Neocrm SFA Platform helped ChaCheer centralize VIP customer data and standardize dealer workflows. The company unified fragmented records, enabling 500... users to collaborate across departments. Automated reminders and digital processes improved contract management and follow-up. ChaCheer saw higher repeat purchase rates and better resource control. Real-time visibility and data-driven decisions now support their B2B growth.
ChaCheer used Neocrm to centralize fragmented VIP customer data and standardize B2B dealer workflows. The platform enabled 500 users to... collaborate across departments in real time. Automated reminders and structured processes improved contract handling and boosted repeat business. ChaCheer now has clear visibility into client information and faster decision-making. The company strengthened long-term customer relationships and increased operational efficiency.
STERIS used Neocrm to build an integrated platform for sales, field service, and partner management. The new system serves 220... users and connects sales, after-sales, operations, and distributors. STERIS replaced manual dealer management with a self-service portal and automated workflows. Teams now access real-time customer data, improving collaboration and speeding up deal cycles. Field Service Cloud increased technician productivity and reduced service costs. Advanced analytics give leaders clear insights for faster decisions.
STERIS used Neocrm to unify its sales, service, and partner operations on one platform. The new system serves 220 users... and gives every team member real-time access to customer data. Sales and service teams now manage deals and service requests faster, with better collaboration and higher win rates. Distributors use a self-service portal for ordering and rebates, cutting costs and boosting satisfaction. Field service is now standardized, improving engineer productivity and reducing installation costs.
Neocrm helped BGI Genomics unify sales, service, and partner operations across 100+ countries. The platform replaced fragmented data and offline... processes with a single Customer 360 view and automated workflows. BGI reduced manual account applications by over 7,500 and cut contract-account matching errors by more than 50%. Dealer order submissions now save about 18.75 workdays per year. Service operations process over 6,000 work orders annually, saving 25 workdays through automation.
BGI Genomics used Neocrm to unify sales, service, and partner operations across 100+ countries. The platform replaced offline spreadsheets with... a digital Customer 360 system. Automated workflows improved lead tracking and contract management. Dealer order errors dropped by over 50%. Service operations now process 6,000+ work orders yearly with less manual work. BGI saved over 43 person-days per year through automation.
Retail Case Studies and Customer Success Stories with Neocrm
Li-Ning
- Retail
- Very Large
Beijing, China
Li-Ning used Neocrm's SCRM platform to fix scattered customer data and manual sales processes. The system unified over 2,000 group... purchase records and automated reminders for contract renewals. Integration with Qianlima brought real-time tender info, helping the sales team find new leads fast. Event and activity management tools made sure no leads were lost. Li-Ning saw higher repeat purchase rates and a stronger sales pipeline, supporting its goal to double group purchase performance in 2024.
Li-Ning used Neocrm's SCRM platform to transform its B2B group purchase business. The company unified over 2,000 client records, automated... contract and payment workflows, and integrated real-time tender data. Automated reminders boosted repeat purchases and improved follow-up. The sales team now manages opportunities faster and with more accuracy. Li-Ning is on track to double its high-value institutional sales channel performance in 2024.
Entertainment Case Studies and Customer Success Stories with Neocrm
Astro Malaysia Holdings Berhad
- Entertainment
- Large
Kuala Lumpur, Malaysia
Astro Malaysia Holdings Berhad used Neocrm Sales Cloud to replace manual Excel tracking for its advertisement sales team. The platform standardized... the lead-to-opportunity process and digitized complex media packages with a flexible price book. Real-time dashboards now show revenue by channel and sales rep. Forecast accuracy improved by 25%. The sales cycle is shorter and quotation errors are down. Astro’s team now works faster and makes better decisions with clear pipeline visibility.
Astro Malaysia Holdings Berhad
- Entertainment
- Large
Kuala Lumpur, Malaysia
Astro Malaysia Holdings Berhad replaced manual Excel tracking with Neocrm Sales Cloud for 100 users. The new CRM system standardized... the lead-to-opportunity process for ad sales and digitized complex media packages and tiered pricing. Real-time dashboards now show revenue by channel, package, and sales rep. Forecast accuracy improved by 25%. Sales cycles are shorter and errors are down. The sales team benefits from faster approvals and better visibility across all media sales.
Internet Case Studies and Customer Success Stories with Neocrm
PT Cyberindo Aditama (CBN)
- Internet
- Medium
Indonesia
Neocrm’s Sales Cloud helped CBN move from Excel-based sales to a unified CRM. The platform automated lead-to-quotation workflows and managed... complex telco pricing with a flexible Price Book. CBN reduced pricing errors and sped up quotation turnaround. Real-time BI dashboards gave managers clear sales pipeline insights. The sales team now works faster and more accurately, boosting productivity.
CBN replaced fragmented Excel sales processes with Neocrm's Sales Cloud. The platform now manages complex telco subscription packages and tiered... pricing with a flexible price book. Sales workflows are automated from lead to quotation, reducing errors and speeding up quote generation. Real-time BI dashboards give managers clear insights into sales performance and conversion rates. CBN's team now follows a standardized process, boosting efficiency and collaboration.
REDtone Digital Berhad
- Telecommunications
- Medium
Kuala Lumpur, Malaysia
Neocrm helped REDtone Digital Berhad cut its sales process time by 20%. The platform unified ticketing, finance, commission, and order... systems for seamless sales flow. Sales teams now use a mobile app to manage deals and update activities on the go. Managers approve complex quotations instantly, removing bottlenecks. REDtone gained real-time Account 360 visibility, improving collaboration and forecast accuracy. The company built a scalable, digital sales foundation for future growth.
REDtone Digital Berhad
- Telecommunications
- Medium
Kuala Lumpur, Malaysia
Neocrm helped REDtone Digital Berhad cut sales process time by 20%. The company replaced fragmented systems with a unified CRM,... integrating ticketing, finance, commission, and order platforms. Sales teams now use real-time Account 360 views and mobile access to update activities and approve quotes on the go. Manual data transfers and miscommunication are gone. REDtone reports better forecast accuracy, lower management costs, and stronger team collaboration.
SecureKi
- Information Technology And Services
- Small
Malaysia
SecureKi used Neocrm Sales Cloud and Partner Cloud to fix slow onboarding and poor sales visibility. The new system gave... real-time analytics and guided workflows. Sales reps learned faster and worked better. Managers tracked team performance instantly. Channel partner management became easier and more efficient. SecureKi saw a 45% boost in sales channel efficiency, 60% higher partner engagement, and 40% better marketing campaign results.
SecureKi
- Information Technology And Services
- Small
Malaysia
SecureKi used Neocrm Sales Cloud and Partner Cloud to improve sales and channel management. The company saw a 45% boost... in sales funnel efficiency and a 60% rise in partner engagement satisfaction. Marketing campaign effectiveness increased by 40%. Guided selling helped new sales reps ramp up faster. Real-time analytics gave managers better visibility and faster decision-making. Centralized partner management reduced costs and improved collaboration.
Pharmaceuticals Case Studies and Customer Success Stories with Neocrm
Pharmaniaga Berhad
- Pharmaceuticals
- Large
Kuala Lumpur, Malaysia
Pharmaniaga Berhad upgraded its sales, marketing, and service operations by moving to the Neocrm cloud platform. The company replaced unstable... legacy systems and gained seamless ERP and CTI integration. Real-time dashboards now give managers instant visibility and support faster decisions. Field teams use a mobile app with offline support for better visit management. Sample management tools help optimize costs and improve doctor engagement. Nearly 200 users adopted the platform, boosting efficiency and collaboration across the business.
Pharmaniaga Berhad modernized its sales, marketing, and service operations by migrating over 165 users to the Neocrm cloud platform. The solution integrated... ERP and CTI systems, providing real-time dashboards and stable operations for this leading Malaysian pharmaceutical distributor. Field teams now use mobile CRM with offline support, improving data collection and visit management. Real-time analytics and advanced sales tools increased operational efficiency and collaboration. Pharmaniaga saw stronger customer engagement and optimized sample management after adopting Neocrm.
