Neocrm Overview

Neocrm offers a mobile-first CRM solution that integrates social platforms and big data technology to enhance field service management. Leveraging its Sales Cloud, Service Cloud, and Field Service Cloud, Neocrm empowers teams to efficiently manage customer interactions and service operations on-the-go. With a focus on real-world applications, Neocrm's platform supports seamless communication between field agents and back-office staff, ensuring timely updates and data-driven decision-making. The Business Analytics Cloud further enables teams to analyze customer data for actionable insights, optimizing service delivery. Trusted by enterprise-level companies, Neocrm's solution is designed to adapt to various industry needs, providing a robust framework for improving customer experiences and operational efficiency.

Use Cases

Customers recommend Engagement Management, Collaboration, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Neocrm.

Other use cases:

  • Customer Case Management
  • Knowledge Management
  • Workflow Management
  • Lifetime Value Management
  • Lead Nurturing
  • Advocacy Management
  • Loyalty Management
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Neocrm.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
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Neocrm Use-Cases and Business Priorities: Customer Satisfaction Data

Neocrm works with different mediums / channels such as Social Media. Mobile. Mobile App etc.

Peer review evidence (same sources as the product rating summary)

"...Seamless Engagement...." CRM, Mobile CRM, Salesforce Automation, PaaS
"...Provide field service workforce with a native mobile app, so that they can collaborate and obtain critical customer/asset information anytime anywhere, increasing the service success rate and improving customer experience. ..." Neocrm CRM Suite Product Overview
"...The Neocrm PaaS is built upon a new generation of mobile internet technology...." Customize applications as you want-Neocrm

Neocrm, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Ingageapp's Neocrm is a next-gen CRM solution using mobile social platforms and big data. It enhances Salesforce Automation and Mobile CRM via PaaS technology.

Neocrm Customer wins, Customer success stories, Case studies

How can Neocrm enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Neocrm solved their Field Service Management needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

WeWork - Professional Services - Large

New York, USA

WeWork used Neocrm to replace disconnected sales systems and manual processes. The new platform automated lead-to-cash workflows and unified sales, legal, and operations. Real-time inventory and dyna...mic pricing tools removed bottlenecks. Automated contract renewal and amendment features improved visibility and control. Integrated service and work order management boosted efficiency and customer experience. BI dashboards now help WeWork make faster, data-driven decisions for global growth.

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Veolia - Professional Services - Very Large

Paris, France

Veolia used the Neocrm platform to unify sales, safety, and logistics operations. Before, teams worked in silos with fragmented data and manual processes. Neocrm gave them a single platform for sales... pipeline, incident management, and legacy system integration. Sales teams now track deals and renewals in one place. Incident response is faster with SLA-driven workflows. All teams share real-time data, improving collaboration and decision-making.

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Veolia - Professional Services - Very Large

Paris, France

Veolia used Neocrm to combine sales, safety, and logistics operations into one platform. Before, their teams worked in separate systems and had trouble sharing data. Neocrm gave them a single view of... all business activities in real time. Sales teams now manage the full customer lifecycle in one place. Incident response is faster and more organized with automated workflows. Teams across functions now share up-to-date data, making collaboration easier and decisions quicker.

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Toppan Nexus - Professional Services - Medium

Hong Kong, Hong Kong

Neocrm helped Toppan Nexus improve sales efficiency and operational agility. The company replaced its old CRM with a configurable platform tailored for complex financial communications workflows. The... new system enabled faster, more accurate quoting and streamlined collaboration. A custom RFQ module reduced manual work and errors. Teams adopted the platform quickly, leading to better productivity and client service.

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STERIS - Hospital & Health Care - Very Large

Mentor, USA

STERIS used Neocrm to build an integrated platform for sales, field service, and partner management. The new system serves 220 users and connects sales, after-sales, operations, and distributors. STE...RIS replaced manual dealer management with a self-service portal and automated workflows. Teams now access real-time customer data, improving collaboration and speeding up deal cycles. Field Service Cloud increased technician productivity and reduced service costs. Advanced analytics give leaders clear insights for faster decisions.

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STERIS - Hospital & Health Care - Very Large

Mentor, USA

STERIS used Neocrm to unify its sales, service, and partner operations on one platform. The new system serves 220 users and gives every team member real-time access to customer data. Sales and servic...e teams now manage deals and service requests faster, with better collaboration and higher win rates. Distributors use a self-service portal for ordering and rebates, cutting costs and boosting satisfaction. Field service is now standardized, improving engineer productivity and reducing installation costs.

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Peers used Neocrm for engagement management and collaboration

Neocrm Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (13)
Analytics

3.90/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.92/5 ★

Read Reviews (13)
Analytics

3.90/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for Neocrm

Top Failure Risks for Neocrm

Neocrm News

Product

WhatsApp Engagement for Marketing & Sales in Neocrm

Neocrm has integrated WhatsApp into its CRM platform, enabling sales teams to manage customer communications directly within the CRM. This integration centralizes customer conversations, automates engagement, and enhances team collaboration, providing a unified platform for improved sales productivity and customer engagement.

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Neocrm Profile

Company Name

Neocrm

Company Website

https://www.neocrm.com/en/

HQ Location

237 North Chaoyang Road, Suite 2100, Beijing, Beijing 100000, CN

Employees

501-1000

Social

Facebook Linkedin

Financials

SERIES E