Bird (formerly MessageBird): Product updates, Customer stories, and Insights | 2026 Cuspera

Glovo used Bird's Flow Builder with WhatsApp Business to speed up partner onboarding. The challenge was slow onboarding and high costs. Flow Builder automated conversations and tasks, making onboardi...ng faster and easier. Glovo saw a 4x increase in onboarding speed in some countries. Partner onboarding capacity grew by over 300%. Onboarding costs dropped by 30% to 80% depending on the country.
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Airwallex had trouble sending SMS messages in some countries. This caused problems for customers who needed 2FA codes. Airwallex partnered with Bird to fix these issues. Bird helped Airwallex reduce ...SMS onboarding time from over a month to 7 days. Airwallex expanded into 30 new countries in 2 months. SMS deliverability improved from 89.6% to 94.4%.
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Zillow wanted to improve how they sent emails to users. They needed to make sure emails arrived on time, even during busy times. Zillow used Bird's email solutions to help with this. After switching ...to Bird, Zillow could track email performance better and send more emails with confidence. As a result, Zillow increased their email open rates by 161% in the first month.
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PagerDuty needed to send important alerts to the right people fast, no matter where they were in the world. They used Bird’s Voice connectivity to make sure their notifications worked everywhere. Bir...d gave PagerDuty access to over 220 global telecom providers and reliable caller ID. This helped PagerDuty deliver business-critical notifications and reduce downtime for their customers.
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Bird helped Bumrungrad International Hospital launch an omnichannel communication platform. The hospital needed to reach patients in over 190 countries and handle language and time zone barriers. Bir...d integrated chat channels like Line, WhatsApp, and Facebook Messenger, and connected with Salesforce for centralized oversight. After using Bird, Bumrungrad no longer misses patient interactions and now offers secure, efficient, and multilingual support. The hospital improved patient engagement and became more responsive to diverse needs.
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Bird helped CARSOME use WhatsApp to talk to customers faster and better. CARSOME used to have slow, messy replies and low conversions with SMS. With Bird, they now send automated updates, reminders, ...and personal messages on WhatsApp. Customers get answers 60% faster. Over 10% of orders now convert during the pre-screen process. CARSOME keeps all chats in one place, making it easier to help customers and sell more cars.
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