Bird (formerly MessageBird) Overview

Messagebird is a next-generation CRM for marketing, sales, and payments. It powers over 5 trillion annual messages via email, SMS, and WhatsApp.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bird (formerly MessageBird).

Other use cases:

  • Helpdesk Management
  • Advertisement
  • Proposal & Quote Management
  • Buyer Engagement
  • Lead Engagement
  • Workflow Management
  • Training & Onboarding
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bird (formerly MessageBird).

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Bird (formerly MessageBird) Use-Cases and Business Priorities: Customer Satisfaction Data

Bird (formerly MessageBird) works with different mediums / channels such as Text SMS. Support Groups. and Phone Calls.

Bird (formerly MessageBird)'s features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Bird (formerly MessageBird) support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Bird (formerly MessageBird) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before...." Peer review from MessageBird

Bird (formerly MessageBird), Qualified, Vocalcom, Continually, Ada, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bird (formerly MessageBird)

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bird (formerly MessageBird) is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Bird (formerly MessageBird) Customer wins, Customer success stories, Case studies

What Are the key features of Bird (formerly MessageBird) for Communication Management?

What benefits does Bird (formerly MessageBird) offer for Engagement Management?

Why is Bird (formerly MessageBird) the best choice for Contact List Management?

How can Bird (formerly MessageBird) enhance your Helpdesk Management process?

11 buyers and buying teams have used Cuspera to assess how well Bird (formerly MessageBird) solved their Conversational Marketing needs. Cuspera uses 956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Glovo - Internet

Glovo used Bird's Flow Builder with WhatsApp Business to speed up partner onboarding. The challenge was slow onboarding and high costs. Flow Builder automated conversations and tasks, making onboardi...ng faster and easier. Glovo saw a 4x increase in onboarding speed in some countries. Partner onboarding capacity grew by over 300%. Onboarding costs dropped by 30% to 80% depending on the country.

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Airwallex - Financial Services

Airwallex had trouble sending SMS messages in some countries. This caused problems for customers who needed 2FA codes. Airwallex partnered with Bird to fix these issues. Bird helped Airwallex reduce ...SMS onboarding time from over a month to 7 days. Airwallex expanded into 30 new countries in 2 months. SMS deliverability improved from 89.6% to 94.4%.

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Zillow - Real Estate

Zillow wanted to improve how they sent emails to users. They needed to make sure emails arrived on time, even during busy times. Zillow used Bird's email solutions to help with this. After switching ...to Bird, Zillow could track email performance better and send more emails with confidence. As a result, Zillow increased their email open rates by 161% in the first month.

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PagerDuty - Information Technology And Services

PagerDuty needed to send important alerts to the right people fast, no matter where they were in the world. They used Bird’s Voice connectivity to make sure their notifications worked everywhere. Bir...d gave PagerDuty access to over 220 global telecom providers and reliable caller ID. This helped PagerDuty deliver business-critical notifications and reduce downtime for their customers.

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Bumrungrad International Hospital - Hospital & Health Care

Bird helped Bumrungrad International Hospital launch an omnichannel communication platform. The hospital needed to reach patients in over 190 countries and handle language and time zone barriers. Bir...d integrated chat channels like Line, WhatsApp, and Facebook Messenger, and connected with Salesforce for centralized oversight. After using Bird, Bumrungrad no longer misses patient interactions and now offers secure, efficient, and multilingual support. The hospital improved patient engagement and became more responsive to diverse needs.

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CARSOME - Automotive

Bird helped CARSOME use WhatsApp to talk to customers faster and better. CARSOME used to have slow, messy replies and low conversions with SMS. With Bird, they now send automated updates, reminders, ...and personal messages on WhatsApp. Customers get answers 60% faster. Over 10% of orders now convert during the pre-screen process. CARSOME keeps all chats in one place, making it easier to help customers and sell more cars.

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Frequently Asked Questions(FAQ)

for Bird (formerly MessageBird)

What is Bird (formerly MessageBird)?

MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.

It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.

Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.

What is Bird (formerly MessageBird) used for?

Bird (formerly MessageBird) is a Conversational Marketing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Bird (formerly MessageBird)?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Bird (formerly MessageBird).

Who uses Bird (formerly MessageBird)?

Bird (formerly MessageBird) is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Bird (formerly MessageBird) alternatives?

Qualified, Vocalcom, Continually and Ada are popular alternatives for Bird (formerly MessageBird).

Where is Bird (formerly MessageBird) located?

Bird (formerly MessageBird) is headquartered at Amsterdam, North Holland.
lightning

Peers used Bird (formerly MessageBird) for communication management and engagement management

Bird (formerly MessageBird) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.51/5 ★

Read Reviews (60)
Analytics

3.33/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.51/5 ★

Read Reviews (60)
Analytics

3.33/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for Bird (formerly MessageBird)

Overall Risk Meter

Low Medium High

Top Failure Risks for Bird (formerly MessageBird)

Bird B.V. News

M&A

Bird boosts its stake to 5.39% as CM.com rejects 165.8M 'unsolicited ...

Bird increased its stake in CM.com to 5.39% after offering 5.16 per share in an all-cash bid, valuing CM.com at 165.8M. CM.com's board rejected the bid, citing insufficient long-term value. Despite the rejection, Bird continues to hold a significant share, reflecting its interest in CM.com's technology platform.

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Bird B.V. Profile

Company Name

Bird B.V.

Company Website

https://bird.com/en-us/

HQ Location

Amsterdam, North Holland

Employees

251-500

Social

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Financials

SERIES C