Real-World Case Studies and Customer Success Stories with Matrix42 FastViewer

Matrix42 helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution.... They now track assets, licenses, and costs in a single platform. IT managers get daily reports for better control. The solution manages 19,200 clients and 268 software products. Since 2015, it has processed 265,000 transactions.
Show More..

Matrix42 platform helped the University of Eastern Finland digitalize service management across the organization. UEF used Matrix42 for IT service... management, enterprise service management, incident management, asset management, and a self-service portal. The platform improved knowledge-based management, made cost and recruitment needs easier to identify, and increased visibility across units. UEF's Centre for Continuous Learning now uses Matrix42's ticketing system to help students more efficiently. Reports from Matrix42 provide data for analyzing resources and contributions.
Show More..

Matrix42 Knowledge discovery helped the Finnish National Agency for Education handle a surge in language certificate test inquiries. The conversational AI... answered common questions about test registration, dates, and results. This reduced repetitive calls and emails, freeing staff to focus on complex issues. Users now get instant answers, improving satisfaction. The agency gained insights into frequent questions, helping refine website content and communication.
Show More..

Matrix42 helped the University of Eastern Finland digitalize service management across the organization. UEF deployed IT service management, enterprise service... management, and a self-service portal for staff and students. The platform improved knowledge-based management and made it easier to identify cost factors and recruitment needs. UEF’s Centre for Continuous Learning now uses Matrix42’s ticketing system to help students. The solution increased visibility and improved cooperation between units.
Show More..

Matrix42 IT Service Management (ITSM) helped Laurea University of Applied Sciences improve support service processes. Laurea needed a single tool... to serve both staff and students and wanted mobile access, which their old system lacked. Matrix42 ITSM provided a one-stop solution, boosting productivity and saving costs. The new system made support services more transparent, scalable, and user-friendly. Reporting became clearer and more flexible for Laurea.
Show More..

Matrix42 Software Asset Management helped Université de Vienne control software asset management. The university needed to unify processes and gain... better visibility over assets, licenses, and costs. They replaced two old systems with one reliable solution. The new system managed 265,000 transactions since 2015 and supported 19,200 active users. The university now rents 268 software products and improved compliance and cost control.
Show More..

Matrix42 Unified Endpoint Management helped the University of Vienna standardize software asset management. The university replaced two old systems with... one integrated solution. They now track assets, licenses, and costs in one place. The system manages 19,200 clients and 268 software products. Since 2015, they have processed 265,000 transactions. IT managers now have better control and daily reports on assets and licenses.
Show More..

Conversational AI from Matrix42 helped the Finnish National Language Certificate Administration manage national language exams more efficiently. The solution automated... key processes and improved service management. This led to faster handling of exam-related tasks. The administration saw better process efficiency and smoother operations. Matrix42's AI tools supported digital transformation in the public sector.
Show More..

Matrix42 IGA helped Metsähallitus replace an outdated identity management system. The new solution made onboarding and offboarding faster and easier.... End-users now have a self-service portal for managing identities. Security and GDPR compliance improved with the cloud-based service. The project was completed in less than 9 months, much faster than average. Metsähallitus plans to expand the use of Matrix42 IGA.
Show More..

Matrix42 helped the City of Tampere move from on-premises IT to a secure private cloud. The city consolidated over 500... apps into one system, improving data quality and resource transparency. Localized support ensured compliance with Finnish regulations. Teams gained self-service flexibility and better reporting tools. The solution made asset management easier and future-proofed the city's IT.
Show More..

Sollentuna kommun's IT department switched from a large American system to Matrix42. The new solution fit their workflows and made... it easy to launch new internal processes. Matrix42 let them manage incidents, changes, and service requests in one platform. The system is easy to use and does not require coding for customization. Sollentuna kommun reduced consultant costs and no longer needs to maintain their own servers.
Show More..

Matrix42 helped Tammerfors stad meet strict data security and compliance needs. The city needed a service management solution with local... data ownership and support in Finnish. Matrix42 provided a compliant cloud solution and local expert support. Tammerfors now manages IT for over 340,000 residents across nine municipalities. The solution ensures data integrity and meets all regulatory requirements.
Show More..

Matrix42 IGA helped Metsähallitus make identity management easy. Metsähallitus needed a modern, flexible solution to replace their old identity management... systems. They chose Matrix42 IGA after a public tender. The new system made onboarding and offboarding faster. It is easy to use and ready for future needs. Metsähallitus now saves time and has a better way to manage user identities.
Show More..

Matrix42 helped the City of Tampere meet strict data security and control needs. The city needed a service management solution... that followed local regulations and kept data in their control. Matrix42 provided services in the local language and ensured data privacy with compliant cloud solutions. Local support teams delivered fast and reliable help. The City of Tampere now has a trusted European partner for service management.
Show More..

Matrix42 Enterprise Service Management helped Habau Group automate IT asset and service management. The company unified three IT departments and... replaced manual processes. 3,000 employees now use a self-service portal to request services, hardware, and software. Only three employees are needed to manage the entire tool. The solution improved collaboration and reduced manual workload.
Show More..

Matrix42 IGA helped A-Insinöörit improve identity and access management. The company replaced a rigid system with Matrix42's cloud-based platform. Onboarding... new employees now takes 5 minutes instead of over a day. Access rights for departing staff are revoked just as quickly. The solution supports ISO 27001 compliance and makes audits easier. Users find the platform transparent and user-friendly.
Show More..

Viio’s platform helped Trackunit gain visibility into all software licenses across the company. Trackunit used Viio to identify unused licenses... and optimize software spending. The solution saved Trackunit €100K and over 500 hours each year. Real-time analytics revealed shadow IT and improved contract negotiations. Trackunit now makes better decisions about which software to keep or remove.
Show More..

Matrix42 Digital Workspace Management helped HABAU GROUP automate IT assets, services, and processes. The company unified three IT departments and... replaced manual asset management. Employees now use a self-service portal to order hardware, software, and services. Only three staff manage the entire tool for 3,000 users. The solution improved efficiency, reduced costs, and increased transparency across the group.
Show More..

Matrix42 IGA helped A-Insinöörit improve their IT processes. They used Matrix42's cloud-based SaaS for identity and access management. The company... wanted a user-friendly and scalable service. Matrix42 IGA gave them more transparency, better usability, and easier audits. The solution also supported their digital transformation and remote work needs.
Show More..

Matrix42 IT Asset Management helped Habau Group automate assets, services, and process management. The company needed to unify three IT... departments and replace manual asset and license management. Matrix42's Enterprise Service Management and Unified Endpoint Management connected the service catalogue, asset management, and service desk. Now, 3,000 employees use a self-service portal to request services, hardware, and software. Requests are automatically delivered and logged in the system.
Show More..

Matrix42 helped SIEGENIA automate over 50 workflows, saving more than 500 hours each year. The company used Matrix42's platform to... manage IT and business processes, including e-commerce and supplier onboarding. Automated workflows like Microsoft Teams creation and IT asset retirement reduced manual work and improved transparency. SIEGENIA gained better data quality, enabling precise cost allocation and ongoing cost optimization. The partnership with Matrix42 supports SIEGENIA's focus on innovation and efficiency.
Show More..

Matrix42 ITSM helped WITTMANN Group merge two IT departments into one global unit. The company replaced multiple ticket systems with... a unified service desk. This improved task assignment, knowledge sharing, and process transparency. The new system cut process runtimes, reduced costs, and improved compliance. Users now benefit from easier onboarding and better service tracking.
Show More..

Matrix42 Enterprise Service Management helped GRIMME move from manual IT processes to a single, integrated system. Before, GRIMME managed tickets... and assets with email and manual lists, causing confusion and wasted time. With Matrix42, they now track tickets, manage assets, and handle software orders in one place. The IT team has more transparency and better data. This change made IT support easier and improved how they serve users. Costs went down, and processes became simpler, though exact savings were not measured.
Show More..

Matrix42 Professional helped Avarn Security Finland fix IT system problems for 3,000 employees. The company replaced old, complex IT processes... with a modern ITSM solution. They used a self-service portal and CMDB for better workflow and cost control. Matrix42 Intelligence improved service desk speed, especially at night. The changes led to higher productivity, cost savings, and better user satisfaction.
Show More..

Avarn Security Finland used Matrix42 Professional to modernize its IT service management. The company unified its IT processes and improved... control with a new ITSM platform and CMDB. A self-service portal replaced manual tools, saving time and lowering costs. Matrix42 Intelligence enabled faster ticket resolution, even at night, raising user satisfaction. The solution helped phase out old systems and deliver clear cost savings.
Show More..

Matrix42 Professional helped Avarn Security Finland improve IT efficiency. The company used AI-powered service management to streamline operations. Matrix42 enabled... better asset management and automation. The solution aimed to save time and reduce costs. Avarn Security Finland benefited from more productive IT services.
Show More..