Hospitality Case Studies and Success Stories with Mapp Acquire
CASE STUDY Monte-Carlo Société des Bains de Mer (SBM)
Mapp Marketing Cloud helped Monte-Carlo Société des Bains de Mer (SBM) unify customer data from multiple luxury hotels, casinos, and restaurants. SBM used Mapp to personalize marketing campaigns and ...put the customer at the center of their strategy. The platform enabled SBM to track campaign performance and optimize communications. SBM achieved a 25% average email open rate across all campaigns and a 50% open rate for loyal customers. The 'Escapade à Monaco' campaign deepened customer knowledge and improved offer targeting.
Mapp Marketing Cloud helped Air Charter Service (ACS) move 30 years of offline data online. ACS needed to send hyper-personalized messages to 500,000 customers in 8 languages. Mapp enabled instant en...quiry confirmation emails and a new welcome journey. ACS saw a 52% increase in click through rate, a 23% increase in email open rate, and a 22% increase in click to open rate. The Mapp team supported ACS in unifying customer profiles and improving customer service.
Mapp Marketing Cloud helped SEA run their 'Buy and Return' campaign. SEA wanted to re-engage customers who made only one purchase on their eCommerce platform. Mapp set up marketing automation to send... discount codes after purchases. 30% of contacted customers made another purchase in 5 months. The campaign led to a 5% increase in revenue and an 8x ROI for SEA.
Construction Case Studies and Success Stories with Mapp Acquire
CASE STUDY PBSL Group
Mapp Marketing Cloud helped PBSL Group unify customer data and automate marketing. PBSL wanted to use personalized experiences to boost cross-sell, upsell, and loyalty. Their old systems made it hard... to use customer data. With Mapp, PBSL saw a 225% increase in email engagement and an 80% growth in online revenue. They also reduced email unsubscribes by 15% and improved eCRM performance by 80%.
CASE STUDY Professional Building Supplies Ltd (PBSL)
Mapp Marketing Cloud helped PBSL, a building construction supplier, unify data from many sources. PBSL used the platform to create a single customer profile and automate marketing. This led to a 160%... increase in Q1 2024 eCRM revenue. Automated emails drove 45% of revenue. Campaign creation time dropped by 30 minutes. PBSL saw a 225% increase in engagement rate and improved customer loyalty.
Financial Services Case Studies and Success Stories with Mapp Acquire
CASE STUDY Everyday Loans
Mapp Engage helped Everyday Loans quickly launch digital marketing. Everyday Loans needed strong digital tools and a partner for ongoing support. Mapp provided a clear onboarding plan and reliable he...lp. Everyday Loans uses Mapp to improve customer engagement with advanced digital communication. As they grow, they plan to add more channels. Mapp’s scalable solutions support their expanding needs.
Mapp Data Streams helped Lowell Group bring together data from nine domains. This made it easier for teams to access and use data. The company could process data almost in real time. This improved de...cision-making and made operations more efficient. Mapp supported Lowell with expert help during setup and design.
Admiral Money chose Mapp Marketing Cloud to improve their cross-channel marketing. They wanted to grow their business and make customer engagement better. After a detailed selection process, they pic...ked Mapp for its strong automation and support. Admiral Money will use Mapp to automate campaigns and work with Mapp’s professional services team. The goal is to make marketing easier and help more customers.
Mapp Marketing Cloud helped Quint, a fintech business, drive long-term business growth. Quint chose Mapp after a competitive review of major marketing cloud vendors. Mapp provided strong support, eas...y-to-implement features, and better value. Quint uses Mapp for cross-channel marketing, real-time personalized messaging, and improved customer insights. Mapp's services started in the UK and expanded to other regions.
Entertainment Case Studies and Success Stories with Mapp Acquire
CASE STUDY Varelotteriet
Mapp Marketing Cloud helped Varelotteriet merge online and offline data for personalized marketing. The goal was to increase ticket sales in both online and physical stores. Varelotteriet used Mapp t...o create a digital footprint for each consumer and retailer. This led to a 300% increase in ticket sales across all retailers. The top retailer saw a 1000% boost in sales. The campaign also improved retailer motivation and awareness.
Food & Beverages Case Studies and Success Stories with Mapp Acquire
CASE STUDY PepsiCo
Mapp Marketing Cloud helped PepsiCo use 1st-party data to boost social media engagement for the Quaker Oats brand in the Netherlands. PepsiCo used Mapp to collect over 400,000 new contacts and run ta...rgeted, personalized campaigns. The campaign for Quaker Oats Cruesli captured 50,000 new contacts in phase 1. PepsiCo reduced cost-per-acquisition by 50% for votes from first-party contacts compared to broad market votes. Mapp enabled PepsiCo to unify customer data, automate marketing, and drive strong results with GDPR-compliant data.
Mapp Marketing Cloud helped DIAGEO centralize first-party customer data for global campaigns. DIAGEO needed data consistency across brands and regions. The solution unified customer data and enabled ...automated, personalized campaigns at scale. DIAGEO outperformed industry benchmarks on engagement rates. The company saw growth in first-party opt-ins and improved click-to-open rates. Mapp's platform supported email and SMS marketing, empowering brand managers with flexible content management.
Mapp Marketing Cloud helped Riverford Organic Farmers improve customer communication with automation and data integration. Riverford needed a Customer Data Platform to manage complex customer, produc...t, and order data. Mapp enabled Riverford to automate and personalize messages, leading to a 225% increase in email engagement. The company saw improved customer retention and strong revenue growth. Their weekly newsletter reached 38,000 subscribers with a 58.8% open rate and 15% click-through rate.
Mapp Cloud helped PepsiCo use 1st-party data to boost social engagement for the Quaker Oats brand in the Netherlands. PepsiCo used Mapp's customer data platform and marketing automation to collect an...d activate consumer data. The campaign encouraged users to submit and vote for new Cruesli flavors. Over 400,000 new contacts were captured, with 50,000 created in phase 1. The cost-per-acquisition for votes from first-party contacts was 50% lower than broad market votes.
Mapp Cloud helped PizzaExpress transform its customer journey with a new loyalty app. PizzaExpress wanted to refresh its omnichannel presence and offer a personalized experience. The solution include...d a three-tier loyalty program and unique QR codes for data capture. PizzaExpress used Mapp Cloud for real-time data integration and personalized communications. The program grew to 2.8 million app members in three years, improving email engagement and customer retention.
Mapp Marketing Cloud helps Parmalat improve its marketing. Parmalat uses Mapp to build better relationships with online customers. The company uses engagement and customer analytics features. These t...ools help Parmalat personalize campaigns. Parmalat aims to boost campaign performance and connect more with its customers.
Mapp Marketing Cloud helps Ella's Kitchen deliver more personalized content to customers. The company wanted to improve its eCRM strategy and customer engagement. Mapp's platform supports the Friends... programme with personalized emails, tips, recipes, and coupons. Ella's Kitchen uses Mapp's automation and behavioral data tools to create dynamic, tailored customer journeys. The team plans to boost campaign efficiency and relevancy with Mapp's support and account management.
Mapp helped Ella's Kitchen improve their personalized content and customer engagement. Ella's Kitchen used Mapp to automate over 30 weaning and toddler journeys. They reached 1.1 million subscribers ...in their Friends program. Their Eat.Play.Love campaign reached 240,000 people. The brand achieved a 44% email open rate. Mapp enabled persona-based targeting and timely, relevant communications.
Banking Case Studies and Success Stories with Mapp Acquire
CASE STUDY KfW
Mapp Tag Integration and Usercentrics CMP helped KfW streamline global consent management across nine domains. KfW needed a fast, GDPR-compliant solution to unify consent and simplify tag management.... Mapp and Usercentrics delivered a smooth integration in under two months. KfW now manages consent and tracking easily, enabling marketing personalization while keeping data secure. The new system supports flexible updates and meets strict data protection standards.
Non-Profit Organization Management Case Studies and Success Stories with Mapp Acquire
CASE STUDY Spanish Red Cross
Mapp Marketing Cloud helped the Spanish Red Cross improve its cross-channel welcome program. The challenge was to keep new subscribers engaged until they became official members. The solution used pe...rsonalized email and SMS campaigns with marketing automation. As a result, 87% of digital registrants completed membership sign-up. The program reached 200,000 new users in 2 years and sent 230,000 emails and SMS with a 53% open rate and 15% click-to-open rate.
Telecommunications Case Studies and Success Stories with Mapp Acquire
CASE STUDY Three Business
Mapp Marketing Cloud helped Three Business launch new iPhone campaigns. Three Business needed to drive pre-orders and manage last-minute changes for phone launches. Mapp provided advanced personaliza...tion, digital analytics, and campaign automation. The campaigns achieved a 69% open rate, 10% click-through rate, and a 27.5% increase in upgrade sales compared to the previous year. Nearly half of email clickers also clicked 'Pre-Order / Buy now' on the landing page.
Consumer Electronics Case Studies and Success Stories with Mapp Acquire
CASE STUDY Expert International
Mapp Marketing Cloud helped Expert International manage marketing for over 400 stores in Italy. Expert needed to unify data and control cross-channel marketing. Mapp integrated with their MarTech sta...ck and enabled real-time, event-triggered emails. The platform removed data silos and automated campaigns across email, mobile, and social. Email open rates increased from 10% to over 47% after implementing welcome emails. Birthday emails achieved a 20%+ open rate and a 25% click-through rate.
Mapp Marketing Cloud helped ePRICE centralize customer data and improve omnichannel marketing. ePRICE used automated workflows, personalized campaigns, and real-time analytics. They saw a 144% rise i...n conversion rates. Email open rates increased by 14% and click-through rates by 18%. The marketing process became more efficient and streamlined.
Media Production Case Studies and Success Stories with Mapp Acquire
CASE STUDY Heise Online
Mapp Cloud helped Heise Online increase reader loyalty with data-driven customer audience management. Heise Online used Mapp to segment users and personalize content based on reader preferences. This... led to a 94% rise in conversion rate. Click-through rates doubled on average compared to non-personalized messaging. Paid content recommendations saw a 26% improvement in click rate. Article recommendations achieved click-through rates 8 times higher than banner ads.
Mapp Marketing Cloud helped Class Editori improve reader engagement and deliver more relevant customer experiences. The challenge was to analyze audience behaviors and preferences and connect with us...ers throughout the customer journey. Mapp provided AI-powered analytics, real-time data, and marketing automation. Class Editori now tracks subscriptions, conversions, and content performance. They use these insights to personalize content and optimize campaigns. This partnership supports their digital growth and increases subscriptions.
Mapp Cloud helped Freesat, a UK satellite TV service, become more data-driven and improve marketing. Freesat needed to raise awareness and personalize customer journeys. Mapp integrated with their te...ch stack to create single customer views. Freesat can now personalize messages for prospects and customers. The platform lets them capture more data and automate campaigns. Freesat is now better at serving customers and growing their business.
Retail Case Studies and Success Stories with Mapp Acquire
CASE STUDY Ditano
Mapp Marketing Cloud helped Ditano, a leading Italian e-commerce beauty retailer, improve digital customer engagement. Ditano wanted better technology integration and a more accessible user interface... for a personalized experience. They used Mapp's advanced personalization, AI, and analytics to deliver tailored product recommendations and real-time business insights. The first phase included migrating operations and optimizing key use cases. Ditano expects to boost customer engagement and strengthen its market position with Mapp.
JYSK used Mapp Cloud and Playable to support its international expansion and acquisition growth. The company needed a unified marketing database for both global and local needs. Mapp Cloud helped JYS...K boost its database and enrich customer profiles. JYSK gained over 290,000 new newsletter sign-ups and achieved 45-65% average email open rates. The Prize Party campaign led to 640,000+ games played, improving customer engagement and marketing ROI.
Mapp Marketing Cloud helps Design Toscano improve personalization and customer experience. Design Toscano needed to collect data from many sources for a better view of their customers. They chose Map...p to replace Bronto after reviewing top customer data platforms. Mapp lets them use real-time browsing data for advanced segmentation and dynamic product recommendations. The support from Mapp’s team was a key reason for their choice. Design Toscano expects better engagement, more revenue, and a stronger online strategy.
Mapp Cloud helped Conbipel, a well-known Italian clothing company, unify its marketing data. Conbipel wanted to make its marketing campaigns more personal and connect better with customers. Before Ma...pp, Conbipel struggled with fragmented data and manual work. Mapp's platform now lets Conbipel create unified customer profiles and send personalized messages. This partnership aims to improve customer experience and loyalty for Conbipel.
Mapp Marketing Cloud helped Witt-Gruppe launch a new brand in Sweden using a digital-only approach. Witt-Gruppe activated email, SMS, and push notifications to reach customers. They consolidated cust...omer data for cross-channel marketing. This strategy enabled a successful market entry and improved customer engagement. Witt-Gruppe now communicates with customers across three digital channels.
Mapp Marketing Cloud helped Bondara run a cross-channel marketing campaign for Valentine’s Day. Bondara used gamification, influencer marketing, email marketing, and website promotions to reach more ...people. Social media giveaways and competitions built excitement. Partnering with influencer Scotty Unfamous increased brand visibility. Personalized email campaigns drove last-minute purchases and loyalty. Website deals and free gifts encouraged more sales and made shopping fun.
Mapp Marketing Cloud helped Acuitis connect online and in-store data for a seamless customer experience. Acuitis used the platform to run personalized, cross-channel marketing campaigns. They saw a 9...9% boost in email deliverability rate. Bounce rates dropped by 80%. Click-through rates increased by 40%. Mapp supported Acuitis with automation, segmentation, and ongoing marketing actions.
Mapp Marketing Cloud helped The Entertainer modernize customer communication. The company used advanced personalization and marketing automation to boost results. They achieved over 300 million perso...nalization impressions in 4 months. The Entertainer tracked 150 million page views and converted 430,000+ unique customers in 3 months. Email campaigns saw a triple-digit year-over-year revenue increase. Mapp enabled better audience segmentation and real-time insights for strong business growth.
Mapp Marketing Cloud helped PMT – Play Music Today unify their online and offline customer data. PMT wanted to create a single customer profile to better target campaigns and predict customer behavio...r. Mapp enabled PMT to consolidate their marketing technologies and gain valuable insights from all channels. The eCommerce team can now deliver relevant, personalized communications to each customer. This helps PMT support musicians at every level and improve the customer experience across their stores and website.
Mapp Data Streams helped flaconi switch to real-time marketing. flaconi needed to analyze raw data faster to give users a more personalized website experience. With Mapp, flaconi used real-time data ...streams to process every user interaction instantly. This let them react quickly to user actions and improve customer satisfaction. The solution gave flaconi high-quality real-time data, flexible exports, and better strategic alerts.
Mapp Marketing Cloud helped JYSK unify its marketing database across 52 countries. JYSK needed a single source of truth and easy-to-use email templates for daily campaigns. Mapp Engage enabled unlimi...ted logins, regional analytics, and GDPR-compliant consent management. Since 2014, JYSK saw a 10% increase in email open rates. The platform supports data-driven marketing with key KPIs like open rate and click-through rate.
Publishing Case Studies and Success Stories with Mapp Acquire
CASE STUDY The Digital Public Library
Mapp Intelligence helped The Digital Public Library improve user experiences for 5.5 million users. They integrated user data from many sources and made sure everything followed GDPR rules. This let ...them deliver better content and personalize user interactions. The library used real-time analytics to guide their digital strategy and focus on what users needed most. They now have full visibility into user behavior and can monitor many metrics for their content.
Mapp Marketing Cloud helped Pan Macmillan gain deeper insights into reader behavior. The company wanted to understand customer journeys, even when purchases happened on third-party sites. Mapp's real...-time analytics unified engagement data from web and owned channels. This enabled Pan Macmillan to personalize book recommendations and automate global book launches. The solution improved their ability to engage readers and tailor marketing messages.
Health, Wellness and Fitness Case Studies and Success Stories with Mapp Acquire
CASE STUDY Vivup
Mapp Marketing Cloud helped Vivup, a UK employee benefits provider, unify their complex data into one platform. Vivup faced challenges with many different datasets and limited analytics. They needed ...better segmentation and more personalized customer experiences. With Mapp, they now manage all cross-channel data and campaigns in one place. Vivup plans to use the platform for more personalized customer portals and improved onsite experiences.
Insurance Case Studies and Success Stories with Mapp Acquire
CASE STUDY MORE THAN Insurance
Mapp's Content Management System (CMS) helped MORE THAN Insurance improve their email marketing. The company wanted to save time and make email creation easier. With Mapp, they stopped using an exter...nal agency and built emails in-house. This change made their workflow simpler and more efficient. As a result, they saved time, reallocated resources, and increased productivity in their email marketing.
Apparel & Fashion Case Studies and Success Stories with Mapp Acquire
CASE STUDY Imperial
Imperial used Mapp Marketing Cloud and Alpenite to fix fragmented data silos. They wanted to unify data to better understand each customer and run hyper-personalized omnichannel marketing. Mapp Marke...ting Cloud helped Imperial integrate data, segment customers, and create unified profiles with real-time insights. This let them personalize customer journeys and improve marketing across digital channels. Alpenite supported the process and helped Imperial manage successful campaigns.
Mapp Fashion helped LK Bennett use real-time personalization in their merchandising. LK Bennett wanted to show the best products to each customer and save time for their team. With Mapp Fashion, they... blended automation and control, letting merchandisers keep their brand strategy while customers saw products just for them. This led to a 20% increase in revenue and fewer product returns. LK Bennett found the tool easy to use and powerful for both the team and their customers.
Mapp Cloud helped Witt-Gruppe automate their email marketing. Before, the team did many tasks by hand and lost time. With Mapp, they used dynamic size filters and automation. Click rates went up by 1...3%. Conversion rates rose by 36%. Sales from email grew by 69%. The team now works faster and reaches customers in a more personal way.
Mapp Fashion helped House of Bruar use AI personalization for their online store. The goal was to show better products to each shopper and lower return rates. They tested Dressipi’s fashion-specific ...AI models for similar items and personalized outfits. This led to a 5% increase in revenue per visitor and a 2% drop in returns. The solution also reduced manual work and gave access to a dashboard for tracking returns.
Mapp Fashion helped Belstaff boost email revenue by 69%. Belstaff used personalized product and outfit recommendations in their emails. They tested Dressipi’s API in their email service provider. Ema...ils with recommendations saw a 14% higher click-to-open rate, 69% more revenue, and 32% more conversions. The solution fit Belstaff’s brand and improved customer engagement.
Mapp Marketing Cloud helps Turnbull & Asser connect online and offline data. The platform supports their multi-channel engagement and automates customer journeys. Mapp's advanced web analytics improv...e the eCommerce experience. Turnbull & Asser aims to use data-driven insights for better customer engagement and retention. The marketing team praised Mapp for its features and support during the review process.
Mapp Marketing Cloud helped Vivienne Westwood improve their digital communication strategy. The brand unified customer data from online and offline sources using Mapp Intelligence. They achieved a 38...% increase in email open rates and a 5.8% click-through rate. The team reduced design costs and email creation time. Their average order value is now over £140 per transaction.
Mapp Marketing Cloud helped GLD Group unify and analyze their customer data. GLD Group wanted to improve personalization and increase sales across their fashion and sports brands. Their small marketi...ng team needed a platform to manage data and share insights between brands. Mapp Marketing Cloud provided real-time analytics, dynamic content, and advanced personalization. GLD Group now uses smarter marketing campaigns and benefits from support by Mapp’s Customer Success Team.
Mapp Marketing Cloud helps Superga create better customer experiences. Superga chose Mapp for its personalized approach and strong customer data platform. The goal is to deliver better content and co...nnect efforts across the GLD GROUP brands. Superga wants to use Mapp to improve how they share information and engage customers. This partnership aims to combine Superga’s customer knowledge with Mapp’s technology for growth.
Mapp Cloud helped Miriade, an Italian fashion retailer, improve customer engagement and loyalty. Miriade used Mapp to put customer data at the center of their strategy. They launched the \'Miriade Fo...r Me\' loyalty program and made it easy to join. With personalized offers and a multichannel approach, Miriade saw a 40% higher average purchase value for loyalty members. The program grew by 20% month-over-month and reached 40,000 registered customers.
Consumer Goods Case Studies and Success Stories with Mapp Acquire
CASE STUDY Bottega Verde
Mapp Marketing Cloud helped Bottega Verde bring all their data into one tool. The company wanted to build stronger customer relationships with personalized messages. Mapp's platform gave them cross-c...hannel automation, advanced analytics, and AI features. Bottega Verde now manages digital marketing in one place. They aim to boost customer satisfaction and loyalty with tailored services.
Mapp Marketing Cloud helped Creed, a luxury perfume house, unify data from their website, stores, and retail partners. Creed wanted to deliver better omnichannel customer experiences and grow revenue.... Using Mapp, they centralized customer data and used marketing automation for targeted campaigns. Creed saw a 32% year-over-year increase in email revenue, a 743% increase in conversion rate from segmented email campaigns, a 47% increase in auto journey channel revenue, and a 220% increase in return on ad spend. These results improved their business performance.
Mapp Marketing Cloud helps Nashi Argan collect and organize customer data. Nashi Argan uses the platform to segment users and run cross-channel marketing. The solution lets them create a personalized... and engaging shopping experience. This supports their goal of high customer satisfaction. Nashi Argan expects a true competitive advantage from using Mapp Marketing Cloud.
Mapp Marketing Cloud helped puzzleYOU boost newsletter conversions by reactivating inactive contacts. puzzleYOU faced challenges with a large number of inactive subscribers and lacked activity-based ...segmentation. Using Mapp, they analyzed data, segmented contacts, and launched targeted reactivation campaigns with special offers. The campaign reached nearly 500,000 contacts in Germany, achieving a 30% open rate, 2-2.5% click rate, and 15-30% conversion rate among clickers. puzzleYOU increased revenue, improved database quality, and reduced marketing costs.
Internet Case Studies and Success Stories with Mapp Acquire
CASE STUDY Mavriq
Mapp Marketing Cloud helped Mavriq improve customer lifetime value. Mavriq wanted to deliver more personalized and scalable communications. They needed to build stronger relationships with digital cu...stomers. Mapp Marketing Cloud gave them a unified platform and advanced features. Mavriq set up competence centers to boost integration and scalability. The solution supports their global growth and focus on customer experience.
Pharmaceuticals Case Studies and Success Stories with Mapp Acquire
CASE STUDY LloydsPharmacy
Mapp Marketing Cloud helped LloydsPharmacy improve customer experience by unifying data and enabling advanced personalization. LloydsPharmacy wanted to provide a seamless cross-channel journey and me...et rising online demand. Mapp's platform integrated customer data, automated marketing, and supported GDPR compliance. This led to better customer engagement and more effective marketing. LloydsPharmacy now plans to expand these solutions to more brands and services.
Sports Case Studies and Success Stories with Mapp Acquire
CASE STUDY West Ham United F.C.
Mapp Marketing Cloud helped West Ham United F.C. unify supporter data across multiple websites. The club faced challenges with complex segmentation and managing many sites. Their goal was to create a... single supporter view and deliver hyper-personalized fan experiences. Mapp enabled better targeting and communication for both loyal and new fans. Fast onboarding and strong support from Mapp made the transition smooth. West Ham United can now focus on fan engagement and future digital projects.
Mapp Marketing Cloud helps Umbro with their expansion plans. Umbro chose Mapp for its strong personalization and customer engagement features. The platform lets Umbro share content and knowledge acro...ss GLD Group brands. Mapp’s Customer Data Platform will unify all of Umbro’s first-party data. This helps Umbro use their customer data in one place for better marketing.
Other Industry Case Studies and Success Stories with Mapp Acquire
CASE STUDY Obayaty
Mapp Marketing Cloud helped Obayaty improve digital engagement and subscriber growth. Obayaty used automated replenishment emails and intelligent pop-ups to make shopping easy and grow their eCRM lis...t. The one-click repeat purchase program led to a 79.4% open rate and a 29.94% click-through rate. Intelligent pop-ups drove a 300% increase in signups. Obayaty created a seamless and personalized customer experience for men’s self-care.
