Real-World Case Studies and Customer Success Stories with Jifflenow

Cvent Supplier Network ads helped VEA Newport Beach win high-value group business after an $85M transformation. The hotel used Suggested... and Diamond Plus ads to boost visibility and attract new planners in a crowded market. In 2025, VEA received 906 RFPs, with 39% of Suggested Ads and 23% of Diamond Plus RFPs coming from new planners. The team maintained a 98.8% response rate and a 10.5-hour average response time. Repeat bookings and referrals followed, cementing VEA’s reputation as a trusted resort for group events.
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Cvent One helped Kimpton Hotel Eventi win over $2 million in group business each year. The hotel used Cvent to... centralize RFP management, boost visibility, and personalize proposals. With tools like Smart Custom Proposals and Event Diagramming, they achieved a 99.7% response rate and 11% conversion. The team responded to RFPs in under 7 hours and reached new planners, with 76% of RFPs from first-time contacts. Cvent’s platform improved collaboration, sales funnel strength, and decision-making for the hotel.
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Global Travel Collection partnered with Reposite to improve entertainment travel planning. GTC advisors now use Reposite's AI-driven RFP platform to... manage complex travel for music, theatre, and film. The tool helps advisors source suppliers, build itineraries, and connect with vendors. This partnership streamlines workflows and expands vendor networks for entertainment and production travel. GTC's preferred partners also gain access to new marketing tools and analytics.
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Turning Stone Resort Casino used Cvent advertising and software to boost national visibility. The resort wanted to attract more large... meetings and events, which usually go to big cities. By using Cvent tools like Planner Navigator and Event Diagramming, the sales team increased received RFPs by 24% and unique organizations sourcing by 23%. Over 2,000 interactive floor plan views happen each year. The technology helped planners see the space and made the resort stand out to event professionals.
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Kimpton Hotel Palomar Philadelphia used Cvent Passkey to manage wedding and social room blocks. The hotel faced challenges with manual... processes, confusing fees, and staffing shortages. Passkey provided custom booking links, automated rooming lists, and real-time inventory management. The solution improved occupancy, increased block pickup, and saved hours of staff time. The hotel now captures more extended-stay revenue and meets requirements for citywide events.
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Kimpton The Forum Hotel used Cvent's Group Pipeline Multiplier to boost group business in a small market. The hotel faced... low awareness and heavy reliance on one client. Cvent tools helped target new planners and fill need periods. The hotel achieved a 35% increase in RFP value and a 100% response rate. 63% of RFPs came from organizations new to the property. Cvent Event Diagramming supported collaboration and visual planning for events.
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Cvent helped InterContinental Cartagena de Indias boost group business. The hotel used Cvent Supplier Network and Passkey to attract over... $450,000 in event revenue in 2025. 77% of RFPs came from new contacts, and Passkey saved 3–4 hours per event for staff. The team gained more time to focus on guests and improved their response rate to 96%. Cvent's tools made group booking and event management faster and easier.
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Cvent helped InterContinental Cartagena de Indias boost group business revenue and efficiency. The hotel used Cvent Supplier Network advertising to... attract 120 high-quality leads, generating over $120,000 in revenue in six months and $450,000 by year-end. Cvent Passkey automated room block management, saving 3–4 hours per event and adding $50,000 in upsell revenue. The hotel achieved a 96% RFP response rate and a sub-3-hour response time. Cvent enabled the hotel to reach more international planners and streamline operations.
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Cvent Event Diagramming helped Hyatt Regency Ludhiana win customer confidence. The hotel used the tool to create personalized event diagrams... for clients. This made it easy to show different event setups in minutes. Planners could see exactly how their event space would look. The team improved the buying experience and delivered smooth, customized service.
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Cvent helped Melia Hotels International boost its MICE sales strategy. The hotel group used Cvent’s digital advertising and business intelligence... tools to increase visibility and attract more meeting planners. Melia saw a 15% rise in RFPs and a 23% increase in new planner organizations. The average RFP response time dropped to 15 hours. Teams now use one system for data and faster follow-up, making sales more efficient.
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Cvent helped Melia Hotels International boost MICE sales by increasing RFPs 15% and new planner organizations by 23%. The hotel group... used Cvent’s digital advertising and business intelligence to improve visibility and streamline sales workflows. Integrating Cvent with CRM and PMS cut average RFP response time to 15 hours. Centralized data let teams spot demand patterns and focus on high-impact regions. Melia Hotels now connects with more planners and wins more group business.
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Atrium Hospitality used Cvent Event Diagramming and Productivity Tools to improve event planning and sales team training. The company achieved... a 98% response rate and a 14% market share in 2022. They saw a 105% year-over-year increase in RFPs received and a 63% increase in RFP value. Over 10,500 event diagrams were created, helping staff collaborate with planners and win more business. Cvent's live training and certification helped Atrium's sales team respond faster and build stronger client relationships.
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Westin Tampa Bay used Cvent to boost event planner engagement and revenue. The team became certified in Cvent Event Diagramming,... adding diagrams to all RFPs. This helped them achieve a 100% response rate and a 50% bid rate in 2022. They created 366 events using Cvent Event Diagramming. Cvent connected the team to planners, skills, and answers, making event management easier.
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Cvent helped the Jordan Tourism Board reach more global meeting planners. The board faced challenges with rapid industry changes and... technology adoption. Using Cvent and CSN Advertising, they showcased their services and tracked RFPs. The platform's insights improved their marketing and decision-making. In the last year, they saw a threefold increase in RFPs and received $2.7 million in business through Cvent.
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Cvent Event Diagramming helped Hyatt Regency Ludhiana show event spaces to customers in a new way. The hotel used the... tool to make custom event diagrams fast. This helped planners see what their events would look like. The team built trust with customers by showing them real setups. The hotel made the event planning process smoother and more personal.
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Jordan Tourism Board used the Cvent platform to attract global meeting planners. They faced challenges in reaching planners and showing... event spaces. Cvent helped them with sourcing, registration, and showcasing venues. Hotels and venues could display unique setups for planners. This made it easier for planners to see how their events would look. The result was turning planners’ visions into reality.
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Cvent's RFP Showcase and Planner Navigator helped IHG Hotels & Resorts claim over 5,000 RFPs in one year. More than 900... of these were from planners who had never sourced IHG hotels before. The tools gave all 6,400 properties access to new business opportunities and data about events. IHG achieved a 99% response rate in RFP Showcase. The technology enabled hotels to build strong relationships with event professionals and take ownership of their event programs.
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Cvent helped Meeting Professionals International (MPI) host three hybrid conferences during the pandemic. MPI used Cvent’s Event Diagramming to ensure... safe, socially distanced layouts for in-person attendees. The integrated Cvent suite managed registration, check-in, and mobile engagement, driving a 90% app download rate and 1,147 leads at WEC San Francisco 2022. MPI tracked 1,664 check-ins and achieved an 88% attendance rate. The platform enabled seamless data flow, real-time reporting, and high sponsor ROI.
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Cvent Passkey helped ConferenceDirect manage housing for a student event with 60,000 attendees across 230 hotels. The team faced tight... timelines, with most bookings made just days before arrival. Passkey's centralized microsite and sub-block features let them control inventory and reduce booking errors. GroupLink integration enabled secure, real-time data transfer to hotels, cutting manual work and boosting security. Attendees enjoyed a simple, one-stop booking experience, while ConferenceDirect saved hours per event and reduced risk of data breaches.
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Cvent helped Kuoni Tumlare cut average query handling time by 66%. The company processed over $16 million in RFPs using... the Cvent Supplier Network. Kuoni Tumlare reduced query preparation time from up to 45 minutes to just 10–15 minutes. The platform enabled easy comparison of offers and expanded their network of hotel contacts. Kuoni Tumlare now handles more venue sourcing queries with less effort. They rate Cvent 4.5 out of 5 stars for transforming their business operations.
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Cvent helped IPI Singapore manage their flagship TechInnovation conference. The platform enabled a 7000+ attendee check-in, a 130% increase in... appointments, and a 203% rise in leads captured. IPI Singapore streamlined registration, improved onsite check-in, and boosted exhibitor engagement using Cvent’s event management tools. The team praised Cvent’s customisation, reporting, and client services. The success led IPI Singapore to expand Cvent’s use for future events.
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CWT Meetings & Events used Cvent event technology to manage over 38,500 projects annually. They achieved an average overall savings... of 19.3% for their clients. The team pivoted to virtual events using Cvent Attendee Hub during the pandemic, increasing attendee engagement and streamlining planning. Cvent’s integrated platform improved webinar attendance and post-event analysis. CWT’s global team relies on Cvent for seamless event management and client success.
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Cvent helped Bishop-McCann increase managed event registrations by 147%. The agency used Cvent’s Registration, Attendee Hub, and Supplier Network to... streamline event planning and attendee engagement. They improved data security and enabled clients to access real-time event data. Bishop-McCann also saw a 10% rise in RFPs sent and a 1,789% jump in survey responses. The partnership supported sustainability goals by reducing paper use and travel.
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Cvent helped Kuoni Tumlare cut average query handling time by 66%. The company processed over $16 million in RFPs using... Cvent's event venue sourcing platform. Kuoni Tumlare moved from manual, time-consuming venue sourcing to a streamlined, digital process. The team now prepares queries in 10–15 minutes instead of up to 45. Cvent enabled easy comparison of supplier offers and expanded Kuoni's hotel network. Kuoni rates Cvent 4.5 out of 5 stars for transforming their business operations.
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Cvent helped IPI Singapore transform their flagship TechInnovation conference. They replaced manual processes with Cvent’s event management platform, streamlining registration... and onsite check-in. The team saw a 130% increase in appointments and a 203% rise in leads captured. Over 7,000 attendees checked in, and exhibitor participation grew by 26%. Cvent’s tools improved attendee engagement, exhibitor ROI, and made event setup faster and easier for the team.
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Cvent helped Bishop-McCann increase managed event registrations by 147%. The event agency used Cvent’s Registration, Attendee Hub, and Supplier Network... to streamline event planning and attendee engagement. They saw a 10% rise in RFPs sent and a 1,789% jump in survey responses. Cvent’s secure platform enabled better data sharing and sustainability practices. Bishop-McCann now delivers more efficient, branded, and sustainable events for clients.
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Cvent Vendor Marketplace helped ConferenceDirect manage $1. 2B in annual sourcing. The platform replaced manual vendor sourcing with automated tools,...cutting sourcing timelines by up to 90%. ConferenceDirect accessed a network of 65,000+ vendors, expanding offerings for global clients. The solution enabled a projected 25% growth in their preferred supplier program. Cost savings and streamlined workflows improved efficiency for associates and clients.
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Cvent helped the University of Florida Conference Department boost operational efficiency by 20%. In the first year, they generated over... $2 million in event registration revenue. The team saw a 30% increase in financial ROI. Cvent streamlined event management, unified branding, and improved attendee engagement. Staff now focus more on strategy and less on manual tasks. The university strengthened its reputation and delivered a better experience for all event participants.
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Cvent helped Duke University raise $2. 4M in registration revenue and deliver 159 events during a major fundraising campaign. The...Alumni Engagement and Development team managed a 77% increase in events over two years, despite a lean staff. Cvent streamlined event registration, check-in, and attendee engagement, replacing multiple systems with one platform. Real-time reporting and app features boosted alumni participation and improved stakeholder visibility. Duke scaled high-quality events and deepened alumni connections using Cvent’s event management tools.
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Cvent helped Duke University raise $3. 85 billion for the Duke Forward Campaign. The university used Cvent to manage over...140 fundraising events and 700 alumni events each year. Before Cvent, event planning was manual and slow. Now, Duke’s teams save time and reach more donors and alumni. Cvent’s platform supports event marketing, registration, and data tracking.
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Cvent helped Educate Plus manage their Empowering Success International Conference. The platform unified registration, website, app, and onsite processes. This... reduced admin work and improved attendee experience. They processed 759 check-ins and achieved 88% app adoption. Paper usage dropped by 74%. Attendees praised the seamless digital check-in and app experience.
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Cvent helped Educate Plus manage their Empowering Success International Conference. The team processed 759 check-ins and managed 766 registrations. They... achieved an 88% app adoption rate and cut paper usage by 74%. Cvent’s unified platform streamlined registration, check-in, and exhibitor management. Attendees praised the seamless experience and digital tools. Reporting features and support enabled better event planning and analysis.
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Cvent helped the American Marketing Association host over 30 events in one year, managing 375 chapters and 780+ registrants for a hybrid Higher Ed Symposium. AMA used Cvent’s... Event Management, Attendee Hub, and integrations with Salesforce to streamline event operations and boost attendee engagement. Features like gamification, live feedback, and hybrid event support improved both virtual and in-person experiences. The AMA team valued Cvent’s scalability, ease of use, and strong customer support. Real-time data and personalized engagement drove better outcomes for attendees and sponsors.
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Cvent helped Merkle automate and scale its global events program. The team replaced manual event management with Cvent’s event marketing... and management tools. This integration enabled seamless data flow between registration, CRM, and marketing automation systems. In 2018, Merkle generated 9,000 new-to-database leads, 6,000 marketing qualified leads, and over 300 sales qualified leads. The events program became a multi-million-dollar opportunity generator for Merkle.
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Cvent helped The Marketing Society UAE run smooth, high-quality conferences. Their onsite check-in system removed queues and made entry fast.... The Cvent event app let attendees network and see event details easily. Staff spent less time on admin work and more on creating a great experience. Attendees gave strong positive feedback about the seamless process. The solution worked well for both London and Dubai events.
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Cvent helped The Marketing Society UAE run smooth, high-quality conferences. Their check-in system removed queues and made entry fast. The... event app let attendees network and see speakers. Staff spent less time on admin and more on guests. Attendees gave strong positive feedback about the experience. Events in London and Dubai were a success with Cvent's technology.
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Cvent's iCapture helped HiBob standardize lead capture at 15+ trade shows each year. Before, HiBob struggled with inconsistent processes and... wasted time training on many tools. With iCapture, they use one app for all events. This saves time for sales and marketing teams. Now, HiBob has better event data and can follow up with leads faster. The team trusts iCapture to keep their trade show process simple and efficient.
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Cvent Event Management helped Allegis Group manage 732 events in one year. The team built over 300 registration sites and... achieved 100% compliance in their strategic meetings management process. Cvent’s Budget Module let them track spend, create financial dashboards, and catch a $70,000 error. Integration with Concur streamlined travel booking for attendees. Allegis Group now provides clear financial insights to executives and saves significant time on reporting.
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HiBob used Cvent's iCapture to standardize lead capture at 15+ trade shows each year. Before, they struggled with inconsistent processes... and wasted time training on multiple tools. With iCapture, HiBob created one system for all events, saving time and boosting efficiency. Sales teams now capture and qualify leads faster, while managers get real-time event data. The marketing team no longer sets up different tools for each show. HiBob now enjoys better event visibility and a streamlined lead generation process.
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Cvent has been selected as the exclusive event technology provider for Financial Marketing Insights' 2026 global summit series, enhancing event management for financial services marketing leaders. The collaboration will... facilitate seamless event experiences and strategic engagement opportunities in major financial hubs worldwide.
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Hilton Anaheim has been recognized as one of North America's top meeting hotels by Cvent for the fourth consecutive year. The hotel leverages... the Cvent Supplier Network to enhance its event management capabilities, reflecting its commitment to providing exceptional group experiences and maintaining strong relationships with event planners.
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B&B HOTELS has expanded its use of Cvent's Business Transient solutions across Europe, enhancing corporate travel sourcing. This integration streamlines... RFP management, benefiting corporate buyers with better access to affordable accommodations. The collaboration aligns with Cvent's mission to simplify sourcing and increase booking opportunities for value-focused hotel brands.
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B&B HOTELS is expanding its use of Cvent's Business Transient solutions across Europe, enhancing corporate travel management in key markets like Germany, the UK, and Spain. This integration streamlines... RFP processes for corporate travel buyers, offering cost-effective accommodations. Cvent's platform supports B&B HOTELS' goal to become a leading value hotel brand for businesses.
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