Real-World Case Studies and Customer Success Stories with Firstup

Firstup helps Lehigh Valley Health Network engage over 20,000 employees across 13 hospitals. The challenge was to deliver information that... healthcare workers need to stay connected and engaged. LVHN used the Firstup platform to personalize content using employee data. This lets them give staff the right information at the right time. The platform also shows which content and communication methods work best. This data-driven approach helps improve employee engagement and retention.
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Firstup helped Cooper University Health Care improve patient safety and staff engagement. The Good Catch program, supported by Firstup's Pulse... Plus platform, celebrates employees who report possible medical errors. This recognition builds a culture of safety and encourages staff to participate. The program helps reduce turnover by increasing engagement and making jobs safer. Cooper University Health Care uses Firstup to highlight important work and support their High Reliability Organization journey.
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Firstup helped a leading medical center improve surgery scheduling. The hospital used the Firstup intelligent communication platform to send real-time... updates to 24,000 employees across 100 locations. This reduced surgery wait times and improved patient outcomes. The hospital saved $200,000 in two years by reducing unused operating room time. The solution helped reach many desk-less workers with critical information.
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Firstup helped Wellstar, Georgia’s largest healthcare provider, boost employee flu vaccine compliance. Two weeks before the deadline, only 54% of... 25,000 team members were compliant. Wellstar used Firstup’s intelligent communication platform to send personalized messages. In just two weeks, compliance jumped to 99%. This avoided up to $500,000 in extra labor costs and kept facilities fully staffed.
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Firstup helped Nebraska Medicine improve employee communications during a staffing crisis. The healthcare network used Firstup’s intelligent communication platform to... reach over 10,000 employees, including frontline workers. They refreshed their employer brand and created a personalized onboarding experience. Nebraska Medicine saw a 16% drop in voluntary turnover, a 15% decrease in first-year turnover, and a 22% increase in external hires. This modern approach helped them attract and keep more staff.
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Firstup helped Evergy improve workforce communication during a major merger. Evergy needed to reach over 6,000 employees, with 55% in... the field, and struggled with email engagement. The Firstup platform enabled real-time updates and clear information for all workers. This solution supported Evergy in uniting two companies and keeping employees informed during change. The platform made it easier to connect hard-to-reach staff and manage communications at scale.
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Firstup helped Spire Natural Gas increase employee engagement with training and development campaigns. Spire used Firstup's intelligent communication platform to... send targeted, personalized messages to its 3,600 employees. The platform allowed Spire to reach workers based on role and location. This improved how employees felt about their development and connection to the company. As a result, Spire saw higher engagement and retention among its workforce.
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Firstup helped McKee Foods improve communication with over 6,000 employees across multiple states. Before Firstup, McKee Foods used a traditional... intranet, bulletin boards, and kiosks, but many employees missed key information. With the MIX platform by Firstup, McKee Foods can now send the right message to the right employee at the right time. This change is helping shift the company culture back to a family feel. The new system supports better employee engagement and retention.
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Firstup helped Doncasters Group improve communication for 5,000 employees across several continents. The company needed to reach deskless manufacturing workers... who spoke over 30 languages. Firstup enabled personalized, multilingual messaging and segmented communication. This made it easier to connect teams and boost employee engagement. Doncasters streamlined leadership programs and improved communication for all workers.
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Firstup helped Wegmans connect 53,000 employees across 100+ stores with The Dish, a custom-branded intelligent communication platform. During the Buffalo... mass shooting crisis, Wegmans used The Dish to share urgent safety updates and enable two-way support messages. Employees felt cared for and informed, even in traumatic times. The platform proved essential for crisis communication and employee engagement. Wegmans values digital tools that support culture and well-being.
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Firstup helped Booz Allen Hamilton connect 29,000 employees worldwide, 75% of whom work remotely. The company struggled to share important... information and keep teams engaged. Firstup's mobile communication platform delivered targeted updates and integrated with Workday for personalized messaging. Within 18 months, 41% of employees registered on the platform. Booz Allen aims to reach 50% enrollment next year. The platform improved employee engagement and streamlined internal communications.
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Firstup helped Elme Communities keep business running during the COVID-19 crisis. The company moved all office workers to remote work... and used Firstup to align staff with new policies. Leaders used the platform to support employees and build trust. The solution helped maintain productivity and employee engagement. Elme Communities owns 45 properties and manages 4 million square feet of space.
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Firstup helped PVH Corp. connect over 35,000 employees, most of whom are retail associates without regular tech access. Before Firstup,... store associates got updates only by word of mouth, mail, or billboards. PVH launched the PVH Insider app, reaching 98% of store managers in North America and over 12,000 global corporate staff. Employees now share and receive information easily, boosting engagement and unity across brands like Calvin Klein and Tommy Hilfiger.
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Firstup helped Phillips 66 improve employee engagement with its AI-powered Engagement Boost feature. Phillips 66 needed to reach workers across... many time zones and shifts, but messages often arrived at inconvenient times. Using Firstup, they delivered communications when employees were most likely to engage. After turning on Engagement Boost, some facilities saw engagement rates double. Phillips 66 reduced digital fatigue and improved how employees received important updates.
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Firstup helped Iron Mountain modernize employee communication. Iron Mountain needed to reach over 26,000 employees in 60 countries with targeted,... meaningful messages. Using Firstup, they delivered personalized communications that matched modern digital experiences. The platform enabled them to send the right information at the right time and streamline their tech stack. Iron Mountain now uses data-driven insights to improve global employee engagement.
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Firstup helped Virgin Media O2 boost employee engagement during the pandemic. The company ran a competition using the Firstup platform,... asking employees to share posts with #dontmisstheboat and upload screenshots. In just two days, 750 new users joined Firstup, raising the user count to nearly 4000. The platform handled the surge easily and kept brand messages clear. Virgin Media O2 used Firstup to connect and motivate its large workforce.
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Toyota used the Firstup intelligent communication platform to connect and engage its global workforce. The company faced challenges with hybrid... work and frontline compliance. With the One Toyota platform, over 80,000 employees can check schedules, access payslips, and join cultural programs. The platform helps Toyota reach employees in all roles and locations. Data and metrics from Firstup guide their communication strategy.
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Firstup helped Penske Australia and New Zealand connect 1,000 employees across two countries. The company faced challenges reaching both field... and office workers with important updates. Firstup's employee experience platform delivered information directly to each worker's device. After one year, 75% of employees enrolled. The platform improved engagement and made communication easier for everyone.
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Firstup helped Newell Brands connect over 40,000 employees with targeted, personalized communications. The Newell Now app gave workers a single... hub for company information. Employees can share content and get urgent updates in 30 seconds with push notifications. The internal communications team sends the right content to the right groups, avoiding inbox overload. Metrics show which messages perform best, improving employee engagement.
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Firstup helped IQVIA unite employees after a major merger. Before Firstup, IQVIA relied on email and could not measure communication... reach. With Firstup, they now send personalized news and push notifications to all employees. The platform's analytics show strong engagement: 50,000 out of 58,000 employees were active users in nine months. Content creation and distribution is now easier and more efficient.
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Firstup helped the American Cancer Society reach staff with real-time, mission-critical information. The organization struggled to communicate with thousands of... employees working in hospitals and communities. With Firstup, staff now get important updates instantly, making them more efficient and effective. Employees can take on new projects and better support the fight against cancer. The solution improved internal communication and empowered staff across the organization.
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JetBlue used the Firstup platform to improve employee communication. The company wanted all 25,000 employees to feel connected, no matter... their location. With Firstup, JetBlue sends personalized messages to each team member. The platform helps target updates and recognition stories to the right people. JetBlue now makes every employee feel valued and part of one team.
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Firstup helped AGCO improve their employee onboarding process. AGCO wanted to make onboarding easier and better for new hires. They... used Firstup as part of their technology stack to automate and personalize onboarding. This helped AGCO create a best-in-class onboarding program. AGCO believes this leads to happier and more productive employees.
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Firstup helped Swissport create a unified digital workplace for over 45,000 employees at 300 airports worldwide. Swissport had six separate... communication systems and a workforce with 75% frontline employees who did not use email. The One Swissport platform by Firstup made communication simple and easy for all staff. The solution allowed Swissport to move faster and reduce integration costs. The new platform improved employee engagement and retention across the global organization.
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Firstup's Scope 360 platform helped Boston Children's Hospital improve internal communication. The hospital needed a way for employees to share... their own stories, not just receive information. With Scope 360, they can now send professional newsletters in ten minutes instead of four hours. The platform also lets them track employee engagement and understand what content matters most. This has helped employees feel more connected and part of the hospital's mission.
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Firstup helped Southern Company Gas improve employee engagement with its FUEL communication platform. The company needed to reach field workers... who could not access email or the intranet. After using Firstup, employee engagement increased by 45%. The company saved 91,000 hours of employee time, worth about $3.9 million. The internal communications team grew its impact without adding new staff.
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Firstup helped Grainger connect its 26,000 global employees with an intelligent communication platform. Grainger needed to reach deskless and multilingual... workers as digital workplaces changed. With Firstup, Grainger now delivers important updates to all staff, including those on the frontline. Employees engage with content on the mobile app up to 15 times more than by email. Grainger sees higher engagement and better access to information for its workforce.
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