Real-World Case Studies and Customer Success Stories with Firstup

Firstup helps Lehigh Valley Health Network connect over 20,000 employees across 13 hospitals. The platform personalizes communication using employee data.... Staff get the information they want, when and where they need it. Leaders track which content and channels work best. This data-driven approach boosts engagement and retention.
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Nebraska Medicine needed a better way to reach employees who did not have regular computer access. They wanted a digital... employee experience platform to improve communication for their dispersed, frontline workforce. Firstup replaced their old intranet and email tools, helping boost engagement and retention. The team is expanding use to digital displays and assistant integrations for easier access to information. Leadership sees communication as the foundation for business success.
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Firstup helped Cooper University Health Care reach over 10,000 staff with personalized employee messaging. The Good Catch program, powered by... Firstup, celebrates staff who report potential medical errors. This recognition builds a culture of safety and encourages reporting. Staff engagement increased, making jobs safer and easier. The platform supports Cooper’s mission to reduce medical errors and improve patient safety.
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Firstup helped Wellstar Health System boost vaccine compliance from 54% to 99% in just two weeks. The healthcare network needed... to meet a critical employee vaccine deadline for 25,000 team members. Using Firstup's intelligent communication platform, Wellstar sent targeted messages based on HRIS and behavioral data. This campaign avoided up to $500,000 in labor costs and kept facilities fully staffed. Wellstar protected its workforce and ensured community care.
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Firstup helped Boston Children's Hospital connect 16,000 employees across roles and locations. The hospital used Scope 360 to cut internal... communications time by 4 hours per week. The platform made it easy for staff to share stories and boosted engagement. Leaders gained new insights into employee interests with advanced metrics. Employees now feel more connected to the hospital's mission. The solution improved both communication speed and staff involvement.
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Firstup helped Nebraska Medicine lower voluntary turnover by 16%. The company also cut first-year turnover by 15%. They used Firstup’s... communication platform to reach all 10,000+ employees, including frontline staff. Nebraska Medicine refreshed its employer brand and improved onboarding. The new approach led to a 22% rise in external hires year-over-year. Personalized communication and analytics drove these results.
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Firstup helped a top-ranked US hospital save $200,000 in two years by improving surgery scheduling. The hospital used Firstup to... send real-time, personalized updates to 24,000 staff across 100 locations. This reduced surgery wait times and improved patient outcomes. The solution cut wasted operating room time, lowering costs. Desk-less workers received timely information, boosting efficiency.
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Evergy needed to reach over 6,000 employees, with 55% working in the field. Their old e-newsletters were not effective for... field staff. A merger meant their workforce would double, making communication even harder. Firstup gave Evergy a new way to connect with all employees. The tool helped share clear information during a time of change. It supported a smooth merger and kept everyone informed.
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Southern Company Gas used Firstup to improve digital communication for all employees. Before, 60% of staff worked in the field... and could not access content easily. The company launched a custom platform called FUEL to reach everyone, including on mobile and SharePoint. Employee engagement rose by 45%. The company saved 91,000 hours, worth $3.9 million, by boosting productivity. A group of employee ambassadors now helps publish internal content.
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Firstup helped Spire Natural Gas boost employee engagement with targeted training and development campaigns. The platform let Spire personalize communications... by role and location. Spire used Firstup to deliver HR information and inspiring stories to its 3,700 employees. The data from Firstup helped Spire reach the right people at the right time. Spire saw higher engagement and retention among employees.
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AGCO used Firstup to improve its employee onboarding process. The company wanted to make onboarding easier for hiring managers and... help new team members get started faster. AGCO built a best-in-class onboarding program using automation and personalization. Firstup played a key role in this new tech stack. As a result, AGCO saw a happier and more productive workforce.
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Firstup helped Doncasters Group improve communication for 5,000 employees across several continents. The company needed to reach deskless manufacturing workers... who spoke over 30 languages. Firstup enabled personalized, multilingual messaging and segmented communication. This made it easier to connect teams and boost employee engagement. Doncasters streamlined leadership programs and improved communication for all workers.
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Firstup helped Grainger connect its 26,000 global employees. Grainger needed to reach deskless and multilingual workers. The company replaced email... with an omni-channel communication platform. Employees now use a mobile app to access important updates. Engagement on the app is up to 15 times higher than email. Grainger sees clear benefits from intelligent communication tools.
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Firstup helped Penske Australia and New Zealand connect 1,000 employees across two countries. The company struggled to reach both field... and office workers with important updates. Firstup's platform delivered information directly to employees on their preferred devices. After one year, 75% of staff enrolled in the new system. The platform improved engagement and made communication easier for everyone.
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Firstup helped Swissport connect 45,000 employees across 300 airports. Swissport had six separate communication systems and many frontline workers without... email. Firstup unified these systems into one easy-to-use platform. The new solution improved employee engagement and retention. Swissport now moves faster and spends less on integration.
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Firstup helped McKee Foods reach over 6,000 employees with MIX, a custom-branded communication platform. Before MIX, most frontline workers missed... key updates due to outdated intranet and bulletin boards. With MIX, McKee Foods now delivers the right message to the right person at the right time. Employee culture is shifting back to a family feel. Communication is now smarter and more targeted for their deskless workforce.
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Firstup helped the American Cancer Society reach thousands of field employees with real-time updates. Staff needed instant access to mission-critical... information to support cancer patients and organize events. With Firstup, employees received timely communications on their devices. This made them more efficient and let them take on new projects. The solution empowered staff to be better ambassadors for the organization.
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Firstup helped Phillips 66 double employee engagement rates using AI-powered intelligent communication. Phillips 66 needed to reach employees across many... time zones and shifts without overwhelming them. The company used Firstup's Engagement Boost to deliver messages at the best time for each worker. This reduced digital noise and increased engagement. Some facilities saw engagement rates double after using the solution.
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Firstup helped Virgin Media O2 boost employee engagement during the pandemic. The company ran a competition using the Firstup platform,... asking employees to share posts with #dontmisstheboat and upload screenshots. In just two days, 750 new users joined Firstup, raising the user count to nearly 4000. The platform handled the surge easily and kept brand messages clear. Virgin Media O2 used Firstup to connect and motivate its large workforce.
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Firstup helped Iron Mountain reach over 26,000 employees in 60 countries with targeted, personalized communications. The platform made it easy... to deliver important messages to different employee groups. Iron Mountain improved employee engagement and streamlined their tech stack. Data-driven insights changed how they communicate with their global workforce. Employees now get the right information at the right time, leading to better experiences.
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Toyota used the Firstup intelligent communication platform to connect over 80,000 employees. The platform helps workers check schedules, access payslips,... and engage with company culture. Toyota needed to reach staff in offices, at home, on production floors, and on the road. Data and metrics from Firstup guide content strategy. The solution supports hybrid work and frontline compliance.
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Firstup's intelligent communication platform, The Dish, helped Wegmans support 53,000 employees during a crisis. After a mass shooting in Buffalo,... Wegmans used the platform to share urgent safety updates and connect staff across locations. Employees could send messages of support to colleagues in Buffalo. The tool enabled two-way communication and kept everyone informed about changes, like reduced store hours. Wegmans leadership credits the platform for helping employees feel cared for and connected in a difficult time.
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Firstup helped IQVIA connect 50,000 employees after a major merger. Before Firstup, IQVIA struggled with too many emails and no... way to measure communication reach. The Firstup platform made it easy to send personalized news and important updates to all employees. IQVIA used bulk email uploads and analytics to track engagement. In nine months, 50,000 out of 58,000 employees became active users across web, email, and app.
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Firstup helped Booz Allen Hamilton connect 29,000 employees worldwide. Most staff worked outside company offices and felt disconnected. The Firstup... platform delivered key company news to mobile devices. It integrated with Workday to target messages by team and role. Within 18 months, 41% of employees registered. Booz Allen aims to reach 50% enrollment next year.
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Elme Communities used the Firstup platform to keep their workforce informed during the COVID-19 crisis. The company moved all office... staff to remote work while supporting field agents. Leaders used digital communication to align employees with new policies and support their wellbeing. This approach built trust among executives and improved team camaraderie. Elme Communities maintained business continuity and productivity in a challenging time.
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Firstup helped PVH Corp. , the parent of Calvin Klein and Tommy Hilfiger, connect over 12,000 global corporate associates and...thousands of retail employees. Before Firstup, 68% of PVH’s workforce was non-wired and disconnected from headquarters. The PVH Insider app enabled store managers and associates to share and access information easily. 98% of store managers in North America downloaded the app. Employees now create and share content, improving engagement across the company.
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Firstup helped Newell Brands launch Newell Now, a branded employee app. Over 40,000 employees now access all company information in... one hub. The app lets employees share content and connect with each other. Targeted communications reach the right teams without flooding inboxes. Push notifications deliver urgent updates in 30 seconds. Metrics show which content performs best.
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JetBlue used Firstup to connect over 25,000 employees across the globe. The airline needed to reach team members in the... air and on the ground with timely, relevant updates. Firstup's platform let JetBlue send targeted communications based on role and location. Crew members now feel more valued and connected. The solution supports both critical updates and recognition stories.
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