Customer stories

Popular Business Setting

Firstup is popular in Hospital & Health Care, Real Estate, and Financial Services industries and is widely used by Enterprise,Mid Market, and Large Enterprise.

Integrations

Marketing Automation
Other

Firstup Overview

Firstup excels in orchestrating workforce communication, offering a platform that engages employees from the moment they are hired until they retire. It automates personalized communication journeys, ensuring each employee receives tailored interactions at scale. Firstup provides actionable insights into employee engagement, aiding organizations in supporting, promoting, and retaining their workforce effectively. Notably, it transforms the employee experience by facilitating meaningful interactions, which are critical in today's dynamic work environments. Major companies trust Firstup to enhance their talent management strategies, leveraging its capabilities to foster strong employee relationships and improve retention rates.

Firstup Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"Firstup has given us invaluable support in our digital transformation. They helped us prepare for implementation, accelerated our timeline to launch in just 7 days, and are continuing to help us plan how to best engage and mobilize our 20,000 people... across the railroad." - John Hatfield
"With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us." - Deanna Schmidt

Firstup Customer Insights, Testimonials and Case Studies

How does Firstup address your Engagement Management Challenges?

How does Firstup facilitate Content Management?

How can Firstup enhance your Social Media Management process?

How can Firstup optimize your Communication Management Workflow?

What benefits does Firstup offer for Advocacy Management?

What is Firstup?

Firstup is a workforce communication platform that delivers content to any endpoint - personalized and professionally designed for engaging employee experiences. It empowers the workforce by orchestrating the communications channels, apps and systems into one seamless experience.

Firstup organizes messages to target employees on the right channel and device at the right time. Automate campaigns to save time and boost the effectiveness of the communications. Integrates with workplace systems and applications to meet employees wherever they are and optimizes with interactive reports and user-level insights to improve connection with users.

Firstup integrates with any technology connecting every endpoint, communication channel and enterprise system. With Firstup, workers will have access to the information they need, with access to key systems and common tasks. Its unified analytics dashboard helps in measuring employee responses to content and initiatives across the entire organization.

SocialChorus and Dynamic Signal are now Firstup

What is Firstup used for?

Firstup is a Talent Management Software mainly used by its customers to Improve Internal Communications and Build Brand Awareness by Engagement Management, Content Management and Social Media Management .

What are the top features of Firstup?

Alerts: popups & Notifications, Personalization and Dashboard are some of the top features of Firstup.

Who uses Firstup?

Firstup is used by Hospital & Health Care, Real Estate and Financial Services among other industries.

What are Firstup alternatives?

Renderforest Video, LearnUpon, Walls.Io and Statusbrew are popular alternatives for Firstup.

Where is Firstup located?

Firstup is headquartered at 123 Mission Street 25th Floor San Francisco, CA 94105, US.

11 buyers and buying teams have used Cuspera to assess how well Firstup solved their Talent Management needs. Cuspera uses 2748 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Talent Management needs.

CUSTOMERS TESTIMONIALS
Firstup testimonial

John Hatfield

Head of Corporate Communication

Norfolk Southern

Firstup has given us invaluable support in our digital transformation. They helped us prepare for implementation, accelerated our timeline to launch in just 7 days, and are continuing to help us plan how to best engage and mobilize our 20,000 people across the railroad. Testimonial By John Hatfield
Firstup testimonial

Deanna Schmidt

Sr. Director of Marketing and Communications

WashREIT

With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us. Testimonial By Deanna Schmidt
Firstup testimonial

Grant McLaughlin

VP Corporate Affairs

Booz Allen Hamilton

Firstup affords us an ability to have everybody be connected in a way they have not been before. Testimonial By Grant McLaughlin
CUSTOMERS TESTIMONIALS
Firstup testimonial

John Hatfield

Head of Corporate Communication

Norfolk Southern

Firstup has given us invaluable support in our digital transformation. They helped us prepare for implementation, accelerated our timeline to launch in just 7 days, and are continuing to help us plan how to best engage and mobilize our 20,000 people across the railroad. Testimonial By John Hatfield
Firstup testimonial

Deanna Schmidt

Sr. Director of Marketing and Communications

WashREIT

With Firstup, we’re able to send push notifications directly to employees’ phones; and, if they don’t engage with mobile, they’re also sent an email. So they’re still getting reached everywhere. And we can really measure it—that’s important to us. Testimonial By Deanna Schmidt
Firstup testimonial

Grant McLaughlin

VP Corporate Affairs

Booz Allen Hamilton

Firstup affords us an ability to have everybody be connected in a way they have not been before. Testimonial By Grant McLaughlin

Grainger - Manufacturing

Firstup helped Grainger connect its 26,000 global employees with an intelligent communication platform. Grainger needed to reach deskless and multilingual workers as digital workplaces changed. With ...Firstup, Grainger now delivers important updates to all staff, including those on the frontline. Employees engage with content on the mobile app up to 15 times more than by email. Grainger sees higher engagement and better access to information for its workforce.

Read on →

AGCO - Manufacturing

Firstup helped AGCO improve their employee onboarding process. AGCO wanted to make onboarding easier and better for new hires. They used Firstup as part of their technology stack to automate and pers...onalize onboarding. This helped AGCO create a best-in-class onboarding program. AGCO believes this leads to happier and more productive employees.

Read on →

Leading Medical Center (name removed for privacy reasons) - Hospital & Health Care

Firstup helped a leading medical center improve surgery scheduling. The hospital used the Firstup intelligent communication platform to send real-time updates to 24,000 employees across 100 locations.... This reduced surgery wait times and improved patient outcomes. The hospital saved $200,000 in two years by reducing unused operating room time. The solution helped reach many desk-less workers with critical information.

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Wellstar Health System - Hospital & Health Care - Very Large

Firstup helped Wellstar Health System boost flu vaccine compliance from 54% to 99% in just two weeks. The intelligent communication platform used HRIS and behavioral data to send personalized message...s to 25,000 employees. This campaign avoided up to $500,000 in labor costs and kept facilities fully staffed. Wellstar reached frontline workers quickly and improved workforce safety. Leaders received resources to support non-compliant team members.

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Swissport - Transportation/trucking/railroad

Firstup helped Swissport create a unified digital workplace for over 45,000 employees at 300 airports worldwide. Swissport had six separate communication systems and a workforce with 75% frontline em...ployees who did not use email. The One Swissport platform by Firstup made communication simple and easy for all staff. The solution allowed Swissport to move faster and reduce integration costs. The new platform improved employee engagement and retention across the global organization.

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Virgin Media O2 - Telecommunications

Firstup helped Virgin Media O2 boost employee engagement during the pandemic. The company ran a competition using the Firstup platform, asking employees to share posts with #dontmisstheboat and uploa...d screenshots. In just two days, 750 new users joined Firstup, raising the user count to nearly 4000. The platform handled the surge easily and kept brand messages clear. Virgin Media O2 used Firstup to connect and motivate its large workforce.

Read on →

Cooper Health: Celebrating safety to drive engagement

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Peers used Firstup for engagement management and content management

Firstup Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5

Read Reviews (3)
Analytics

4.20/5

Read Reviews (163)
Custom Reports

4.07/5

Read Reviews (318)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5

Read Reviews (3)
Analytics

4.20/5

Read Reviews (163)
Custom Reports

4.07/5

Read Reviews (318)

Firstup Integrations

Firstup integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

?

for Firstup

Overall Risk Meter

Low Medium High

Top Failure Risks for Firstup

Firstup, Inc. News

Product
 

Communication Failures Put Nurse Retention, Patient Care at Risk, New Survey Finds - PR Newswire

Firstup released its 2026 State of Nursing Communication Report, highlighting communication failures in hospitals that impact nurse retention and patient care. The report reveals that ineffective communication methods lead to missed updates and increased stress among nurses. Firstup emphasizes the need for modern, personalized communication strategies to improve operational excellence and patient care.

Executive
 

Firstup Announces New Leaders to Advance Innovation and Customer Outcomes - PR Newswire

Firstup has appointed Vinod Malhotra as CTO and Jen Franklin as SVP, Customer Value. Malhotra will lead engineering and AI/ML efforts, while Franklin will drive customer adoption and success. These leadership changes aim to enhance innovation and customer outcomes, supporting Firstup's mission to improve workforce communications and engagement.

Product
 

Firstup Updates Employee Comms Platform with New Personalization and Data Tools

Firstup has enhanced its employee communication platform with new personalization features and deeper workflow integrations. The update introduces audience targeting tools, real-time data access, and expanded integrations with Workday and Concur. These improvements aim to boost employee engagement and streamline communication processes, addressing the need for effective communication in enterprises.

Executive
 

Firstup Expands Executive Leadership to Expand and Deepen Customer Impact

Firstup has expanded its executive team with the appointments of Craig Steele as Chief Revenue Officer, Kristin Brennan as Chief Marketing Officer, and Nathan Lowis as Managing Director for EMEA. This strategic move aims to enhance global growth, customer engagement, and workforce communication. The new leaders bring expertise in go-to-market strategies, marketing alignment, and regional growth to drive business outcomes and customer impact.

Firstup, Inc. Profile

Company Name

Firstup, Inc.

Company Website

//firstup.io

HQ Location

123 Mission Street 25th Floor San Francisco, CA 94105, US

Employees

201-500

Social

Financials

PRIVATE