Real-World Case Studies and Customer Success Stories with Emplifi Bot

Emplifi helped The Cosmopolitan of Las Vegas collect and use user-generated content (UGC) to boost their marketing. The hotel used Emplifi to gather over 19,000 pieces of content and share them acros...s social media, on-site galleries, and email. This led to 250 million impressions and a 42% increase in engagement rate. The platform made it easy for the team to get permission for UGC and track campaign results. The Cosmopolitan used Emplifi to show real guest experiences and increase bookings after the pandemic.
Show More..

Emplifi helped Kimpton Hotels boost social media engagement and online bookings. Kimpton used Emplifi to collect and display user-generated content from guests, starting with a pet photo contest. The... platform made it easy to manage and showcase guest photos across property websites. Kimpton collected over 3.6 million traveler photos and drove more than 200 million engagements. IHG, Kimpton’s parent company, also expanded its use of Emplifi.
Show More..

Emplifi helped Jägermeister unify over 150 global social media accounts into one platform. Before Emplifi, Jägermeister struggled with fragmented tools and inconsistent data across regions. Emplifi p...rovided a single dashboard, standardized KPIs, and automated reporting. Jägermeister now saves over 100 hours each month on reporting. The team can benchmark performance and collaborate across markets with clarity and consistency.
Show More..

Emplifi helps Dogs Trust manage social media for 20 rehoming centers with over 60 accounts. The platform lets Dogs Trust schedule, organize, and report on content from one place. Emplifi boosts team ...productivity by making it easy to plan and publish posts across all channels. Dogs Trust uses Emplifi to find top-performing content and track trends. The charity saves time and energy, reaching more people and improving online support for dog owners.
Show More..

Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify messaging and connect with its audience. The bank saw a 623% increase in c...ontent impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.
Show More..

Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track content performance and Emplifi Publisher to schedule ...over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.
Show More..

Emplifi Social Marketing helped Toyota Astra Motor bring all their teams and agencies together in one platform. They used Emplifi to manage social media, content strategy, and reporting. The platform... made it easy to collaborate, publish content, and track performance. Toyota Astra Motor sped up report delivery from days to seconds. They now spot trends fast and react quickly to market changes.
Show More..

Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
Show More..

Emplifi Agent helped Dine Brands improve their social media customer care. Before, the team had to copy and paste guest messages from Facebook, which slowed response times. With Emplifi, direct messa...ges are now integrated into their workflow. This led to an 80% reduction in average handling time and 10,000 guest responses to Google Reviews. Dine Brands can now track social care better and give guests a faster, more seamless experience.
Show More..

Emplifi Agent helped The Cheesecake Factory improve guest service. The company needed a better way to manage guest contacts and support its restaurants. Emplifi Agent gave staff a single place to tra...ck and resolve customer issues. The Cheesecake Factory reduced customer care handling time by 20%. They also cut the average days to close a case by 50%. Staff can now give faster, more personal service to guests.
Show More..

Emplifi Live Advisor and Live Chat helped eXtra improve their online shopping experience. eXtra used these tools to give customers real-time help and advice. This led to a 9% conversion rate from cha...t sessions over 30 seconds. Average order value increased by 126% through live chat. 62% of orders converted on the same day after live chat. eXtra also used analytics to better schedule agents and meet customer needs.
Show More..

Emplifi helped Gemplers collect and syndicate customer reviews across their ecommerce catalog. Gemplers used Emplifi’s review syndication to gather 97% of their reviews from top brands like Carhartt ...and YETI. Monthly review volume increased by 232%. In less than three years, Gemplers syndicated 293,000 reviews. The Emplifi dashboard made it easy for Gemplers to manage reviews for both Gemplers and their sister company, Iron Mercantile.
Show More..

Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40 new team members quickly. Real-time dashboards and advanced ...tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.
Show More..

Emplifi Live Advisor helped Bensons for Beds bring the in-store shopping experience online. The British bed retailer used one-to-one live video shopping to connect online shoppers with in-store exper...ts. This solution launched in less than two weeks. Bensons for Beds saw a 20% increase in online average order value. Customer satisfaction reached 4.7 out of 5.
Show More..

Emplifi helped Bath & Body Works Arabia improve their customer experience on social media. The brand used Emplifi Community and answer templates to respond faster to customer inquiries. They grew the...ir online community by 25% and reduced response times by 38%. 83% of comments had positive sentiment. Emplifi's tools also helped increase website traffic and social media followers.
Show More..

Emplifi helped Sun & Ski Sports boost on-site conversion and engagement by showcasing real customer stories. The retailer used Emplifi's user-generated content and Ratings & Reviews solutions for a s...eamless, user-friendly experience. Sun & Ski Sports saw a 97% increase in time spent on site and a 26% increase in average order value. They also collected 71% more reviews year-over-year, reaching over 110,000 reviews in one quarter. The integration was quick and efficient, saving the team time and effort.
Show More..

Emplifi Social helped Crunch Fitness manage social media for over 1,300 profiles. Franchisees used centralized tools to post content and track results. The platform made it easy to share promotions a...nd measure what works best. Crunch Fitness cut reporting time by 90%. Teams learned that Reels and Carousels drive the most engagement. The solution saved time and kept the brand strong across all locations.
Show More..

Emplifi helped the University of Waterloo manage social media across 30+ departments. The platform enabled 4x faster reporting and tripled annual social media health reports. With only one full-time ...social media manager, Waterloo used Emplifi to align teams and onboard new student contributors quickly. Custom dashboards and centralized scheduling made it easier to track and share insights. The university built a digital strategy focused on clarity, collaboration, and student voice.
Show More..

Emplifi UGC helped Carhartt showcase real customer stories. Carhartt used user-generated content to make their brand feel authentic. They captured over 85,000 real customer interactions. The UGC gall...ery led to a 27% conversion rate. User-submitted content drove $150,000 in revenue. Carhartt made it easy for customers to share their stories and become the face of the brand.
Show More..

Emplifi helped digitalfarm, a fast-growing social media agency in Abu Dhabi, improve client social engagement by 30%. The agency switched to Emplifi for better tools and local support. Emplifi's plat...form made it easier to manage data and respond to clients. digitalfarm saw a 40% increase in productivity and faster customer response times. The partnership allowed digitalfarm to deliver better results for its clients.
Show More..

Emplifi helped Xplace give clients more control over their digital presence. Xplace used Emplifi to create 15+ dedicated client suites, each fully customized. Clients got 100% access and control over... their data. Xplace saved over 45 hours every week. The platform let Xplace standardize workflows while meeting each client's needs. Xplace now empowers brands to manage their own digital spaces with support from the agency.
Show More..

Emplifi helped Cheil Chile improve Samsung's social media strategy in Latin America. Cheil Chile used Emplifi to create thousands of detailed reports and track audience conversations. They achieved a... 5% growth in Samsung's brand audience while others declined. Reporting time dropped by 80%. Market response became 30% faster. The Emplifi platform made reporting and decision-making much easier for the team.
Show More..

Emplifi Analytics helped Agencia Montalvo manage social engagement for Librerías Gandhi. The platform made it easier to track and respond to thousands of social media comments. Librerías Gandhi saw a... 50% faster response time to customer queries. Social media engagement grew by 30%. The team analyzed over 1,000 customer insights each month. Emplifi enabled a data-driven approach to optimize their social media strategy.
Show More..

Freshpet used Emplifi to improve customer care for pet owners. The challenge was to keep communication clear across all channels and not lose track of conversations. Emplifi helped Freshpet track con...sumer data from voice, email, chatbots, social posts, and SMS. The platform made it easy for every team member to access and resolve issues quickly. Emplifi also kept Freshpet updated on new technology and features, helping them stay ahead in customer care.
Show More..

Stanley used Emplifi’s UGC and Ratings & Reviews solutions to improve customer engagement and boost product reviews. The team switched from PowerReviews to Emplifi for better features and support. Th...ey added Community Q&A sections, helping answer 98% of customer questions, with 75% of answers coming from customers. Stanley doubled their review volume year-over-year. Integration with Stellar allowed them to quickly collect and publish reviews for new products, speeding up review coverage.
Show More..

Emplifi Social helps Benefit Cosmetics manage global, local, and influencer content. The brand uses a decentralized approach, letting local teams create market-specific content. This strategy builds ...strong community relationships and keeps messaging authentic. Emplifi Social gives Benefit insights into engagement and helps them spot local successes. The team uses these insights to improve content and connect with audiences in every market.
Show More..

Emplifi Care helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% with seamless routing to customer service teams. 99.8% of cases are now handled efficiently through... a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.
Show More..

Emplifi Community helped Crayola manage viral social media trends and fan engagement. Crayola needed faster ways to monitor TikTok and handle high volumes of content. Their old tools were slow and ma...nual. Emplifi Community let them process viral content 80% faster and detect trends 90% quicker. The team doubled their monitored TikTok engagement. Crayola now responds to social trends in real time, boosting creativity and clarity.
Show More..

The Arizona Cardinals used Emplifi Social to improve their social media content. They wanted to stand out and increase engagement with their fans. Emplifi helped them access all their social media an...alytics in one place. This made reporting faster and easier. The team saw a 15% increase in content interaction, a 90% reduction in manual reporting, and saved over 500 hours during the season.
Show More..

Emplifi helped UFC scale its social media and fan engagement. UFC needed to reach a global audience and manage nonstop content. Emplifi provided real-time analytics, automation, and audience insights.... UFC saw a 21% year-over-year increase in video views, reaching 26 billion. The team reduced time spent on reporting and analytics by 95%. UFC achieved 2 trillion listening impressions compared to the previous year.
Show More..

Emplifi helped Aeromexico improve social media engagement and brand loyalty. The airline used Emplifi to analyze social media performance and respond faster to customers. Aeromexico reduced content p...ieces by 35% and grew engagement by 786%. Their community grew by 40%. Response time dropped from four days to a few hours. A campaign using Emplifi achieved 75% positive sentiment and 41,000 organic Instagram views.
Show More..

Emplifi's Performance Prediction tool helped TUI fly Belgium improve their social media strategy. The team used AI-driven insights to automate reporting and make smarter decisions. Reporting time dro...pped by 75%. Audience engagement increased by 150%. Cost per engagement fell by 81.5%. TUI fly Belgium now spends less time on manual work and more time connecting with travelers.
Show More..

Delta Air Lines used Emplifi Agent and Emplifi SOS to support their flight attendants. They needed a way to give real-time help using handheld devices. Emplifi provided CRM, video chat, and reporting... tools. Delta saved over $2 million in three years by centralizing support. Flight attendants got faster help, and Delta improved service for over 22,000 staff.
Show More..