Dr.Explain helped BioAware create a detailed help file for their BioloMICS bioinformatics software. Before, they used a Word document with no interactive features or videos. With Dr.Explain, they add...ed screenshots, links, and instructional videos. This made it easier for customers to use the software and find answers. BioAware says the new help file is incredibly effective for their clients.
Bisiona Business Solutions
- Information Technology And Services
Dr.Explain helps Bisiona Business Solutions provide clear user help documentation for their business intelligence platform. Bisiona uses Dr.Explain to keep information updated and easy for customers ...to access. The tool supports fast answers to day-to-day questions. Bisiona values Dr.Explain's technical support and plans to keep using it. This partnership improves efficiency for Bisiona and their clients.
Damselfly Solutions Inc
- Information Technology And Services
Dr.Explain helped Damselfly Solutions Inc create a context sensitive help file for their TraceAll VB.NET application. Before using Dr.Explain, they relied on embedded tooltips, which did not provide ...enough detail for users. With Dr.Explain, they made a detailed help file that installs with the app. This change reduced support calls about how to use the software. The team can now update help files easily and keep users informed about changes.
Data-Bond Oy
- Information Technology And Services
Dr.Explain helps Data-Bond Oy save time on customer support and makes updating user documentation easy. Before, they used Microsoft Word and PDF for documentation. With Dr.Explain, they quickly conve...rt Word docs to HTML and publish updates fast. The tool is easy to use and fits their needs for document maintenance and web publishing. Data-Bond Oy plans to use more Dr.Explain features to boost productivity.
Dr.Explain helped EasyData make user documentation in many formats. Before, EasyData used Microsoft Word and PDF for manuals. They needed a tool to create both offline and web documentation. Dr.Expla...in let them make PDF and HTML docs from one project. Now, their documentation looks better and is easier to share. Both users and developers are happier with the new help tool.
Dr.Explain helped ELMA quickly create and update user guides for its business solutions. ELMA needed to support frequent product updates and multilingual documentation. Before Dr.Explain, they used W...inCHM, which made publishing slow and difficult. Dr.Explain made it easy to customize help system design and manage topics in several languages. ELMA reduced the load on technical support and improved the speed of documentation updates.
Dr.Explain helped Evolusys create user documentation from a single source. Before, they used MS Word and HTML, which caused errors and confusion. Dr.Explain made it easy to update and export document...s in many formats. The tool improved the speed and consistency of their manuals. Their online help became a key selling point in sales negotiations.
Structured Solutions Inc. (SSI)
- Information Technology And Services
Dr.Explain helped Structured Solutions Inc. replace multiple tools for creating help manuals. SSI used Dr.Explain to publish online documentation from a single source. This improved their website's s...earch engine ranking and reduced support calls. The new manuals gave users a better experience. SSI could also update product changes and release notes more easily.
Dr.Explain helped CRM Expert improve user documentation for its project management software. Before, users had trouble finding information, and tech support got many questions. With Dr.Explain, CRM E...xpert built a help system that updates with each software release. Users now see a 'What's New' page and can find answers easily. Tech support is happier because they can direct users to the help system.
Dr.Explain helps Testview create help documentation in CHM and HTML formats. Testview needed clear manuals for their TVI test manager to help new users learn the product quickly. The team liked Dr.Ex...plain's ease of use and collaboration features. Their technical writer learned the tool in less than one hour. Team members worked together to edit and review manuals at the same time. This made it easier for new users to get started with TVI.
Tindall Media
- Information Technology And Services
Dr.Explain helps Tindall Media make user documentation faster and easier. Before, the team used manual methods that took a lot of time and effort. With Dr.Explain, they now create high-quality, helpf...ul documentation for all their products. The tool's workflow is simple and saves time. This improves user experience and reduces support needs.
IIM Services Agency
- Information Technology And Services
Dr.Explain helped IIM Services Agency create help files for their EZSecure messaging system. Before, they struggled with technical issues and slow support from their previous tool. With Dr.Explain, t...hey fixed problems quickly and produced professional help files in four languages. Adapting 87-page help files for each language took only five days. The team praised Dr.Explain for its ease of use and fast, helpful support.
AInfoSistemas
- Information Technology And Services
Dr.Explain helps AInfoSistemas create help files and manuals for their software. AInfoSistemas needed fast, easy-to-use documentation to support users at any time. Before Dr.Explain, they used word p...rocessors, which were less versatile. Dr.Explain made it quick to generate help in different formats. This improved their ability to provide 24/7 support to users.
Dr.Explain helped Raptor SSC create user help documentation quickly. Before, making manuals took too long and was hard with MS Office. With Dr.Explain, they made professional help files in many forma...ts. The software was easy to use and saved time. Now, both Raptor SSC and its clients save money and get better support.
WG Solutions Pty Ltd (SmartFees)
- Information Technology And Services
Dr.Explain helps SmartFees create online manuals for their child care management system. Before Dr.Explain, they used embedded help files and wikis. The new online guide makes it easier to train new ...staff and helps customers use the product with less support. It also works as a marketing tool by giving a professional impression. Dr.Explain is easy to use and allows exporting to web or PDF from the same source.
Computer Software Case Studies and Customer Success Stories with Dr.Explain
[0x1] Software und Consulting GmbH
- Computer Software
Dr.Explain helped [0x1] Software und Consulting GmbH create a detailed user manual for their Iray CGI plugin for Autodesk Maya. Before Dr.Explain, they used basic text and HTML editors, which made do...cumentation slow and hard. Dr.Explain let them make manuals in PDF, online, and print formats from one source. The tool was easy to use and had strong technical support. The company is fully satisfied with the results and the improved documentation process.
Dr. Explain helps Altuity keep user help docs up to date. This lets users find answers on their own. Support calls go down. Users explore more features in the software. Altuity can update help files ...fast and add videos. The help system makes a good impression on users.
Dr.Explain helped Behold Genealogy create a clear user manual. Before using Dr.Explain, Behold Genealogy used other help authoring tools but found them lacking. Dr.Explain's bulleting and screen capt...ure features made documentation easy. The new manual looks professional and builds user confidence. Support requests dropped because users can help themselves.
Dr.Explain helped Champion Software Ltd. make user help documentation easy. Before, they used word processors and text files. Dr.Explain made searching, indexing, and linking simple. Now, updating he...lp docs is quick. The company publishes help in HTML format to their git repository. This saves time and helps customers find answers on their own.
Dr.Explain helps Costume Inventory Resources create a user guide for their software. The guide is easy to manage and update. Customers in many time zones can access it anytime. Before Dr.Explain, the... company used word processing software and PDFs, which were hard to use. Now, customers find answers quickly and print sections for staff. The user guide shows the company cares about customer success.
Dr.Explain helped IPICA Ltd update user documentation faster. The company makes a complex video surveillance design tool. Before, updating help files was slow and manual. Dr.Explain automated screens...hot and description updates. A new employee learned Dr.Explain in days and built the help system in about a month. Now, IPICA can release product updates faster and has more professional documentation.
Dr.Explain helped Kumulsoft create user guides for their software products. Before using Dr.Explain, Kumulsoft had no formal documentation and answered client questions by phone. With Dr.Explain, the...y made step-by-step guides that improved product knowledge and user experience. The guides saved time and reduced the cost of support calls. Kumulsoft also used the documentation to reach more users and grow their market.
Dr.Explain helped SIBORSOFT build context-sensitive help for its VB.NET applications. Before, SIBORSOFT had to recompile code for every help update. With Dr.Explain, they used screenshot wizards and ...managed controls easily. The new help system is user-aware and matches user privileges. This reduced direct support requests and made their software easier to use.
Dr.Explain helped Ascomp Technologies improve their user documentation for the Reckoner ERP product. Before Dr.Explain, they used Microsoft Word and other tools, which made the process hard and less ...effective. With Dr.Explain, they made user manuals that are easier to read and more helpful. This led to higher customer satisfaction. Customers now use the ERP product more easily and with less confusion.
Dr.Explain helped the Hyphen project build a user help system. The founder needed to explain many features to users in a simple way. Other tools did not work well for end-user documentation. With Dr....Explain, he created the basic layout and added screenshots in three days. The final manual mixes screenshots, text, and videos. Users like this easy-to-use help system.
Dr.Explain helps Ala Data System make web manuals for their software. The team uses Dr.Explain because it is easy and does not need programming skills. They can publish manuals online and let many pe...ople write at once. This helps their help desk by giving users clear instructions. The manuals are used by all professionals in the software department.
Dr.Explain helped CNCSimulator.com create better online manuals for their CNC simulation software. Before, they used tools like HelpNdoc and MS Word but found them slow and frustrating. Dr.Explain ma...de documentation faster and easier to produce. The manuals now look more professional and clear. This improved user learning and reduced frustration for the team.
SolidPlant used Dr.Explain to build a help system for their 3D software. Before, they offered a PDF manual users had to download. With Dr.Explain, they created a CHM help file for use inside the app ...and on their website. The team found Dr.Explain easy to use and liked its Word import feature. This new help system made it easier for users to learn the software.
The Association of Laryngectomees of Slovenia
- Non Profit Organization Management
Dr.Explain software helps The Association of Laryngectomees of Slovenia make their patient documentation more accessible. The group needed a user-friendly way to update and share their booklet on lar...yngectomy and rehabilitation. Before, they used Drupal 7 but found it hard for non-technical users. Dr.Explain offered an easy interface, image tools, and strong search features. Now, they can add new features and expect to save money on updates. The online publication is well received by members and the public.
To Your Rescue (TYR)
- Non Profit Organization Management
Dr.Explain helped To Your Rescue, a non-profit, save time by making user documentation for their animal shelter management software. Before, they spent too much time answering user questions. With Dr....Explain, they created professional help guides with keywords and cross-references. This made it easier for users to find answers. TYR now looks more professional and stands out from competitors.
Entertainment Case Studies and Customer Success Stories with Dr.Explain
Hocus Pocus Studio
- Entertainment
Dr.Explain helped Hocus Pocus Studio make better help files for their CG/VFX tools and Autodesk 3ds Max plugins. Before, they used PDFs and videos, but it took too much time. Dr.Explain's capture too...ls and UI analysis made it easy to create clickable help pages. This saved many hours and let the team focus on coding new tools. The studio now spends less time on documentation and more on creative work.
Banking Case Studies and Customer Success Stories with Dr.Explain
Trustco Group Holdings Ltd
- Banking
Dr.Explain helped Trustco Group Holdings Ltd combine user documentation, technical documentation, and change management in one place. Before Dr.Explain, they used Wiki and Microsoft Word, but these t...ools could not create all needed formats or keep everything together. Dr.Explain made it easy to add screenshots, organize content, and produce PDF, CHM, and web documentation from a single source. The team now creates consistent, easy-to-find help for users and staff. Version control and flexible output help with governance and training.
Oil & Energy Case Studies and Customer Success Stories with Dr.Explain
Migris
- Oil & Energy
Dr.Explain helps Migris create user help documentation for their oil and gas exploration software. Migris wanted users to use their software daily without long training. Dr.Explain lets them build do...cs with integrated tools and videos. Users can access help from any panel in the software. Migris is happy with the docs and plans to add more videos.
Research Case Studies and Customer Success Stories with Dr.Explain
Radiant Technologies
- Research
Dr.Explain helped Radiant Technologies switch from RoboHelp for their Vision program documentation. The old tool made image handling and updates slow and hard. Dr.Explain let them capture windows dir...ectly and import CHM files. This change sped up project development and maintenance by at least 100%. The team found documentation work much easier and more enjoyable.
Design Case Studies and Customer Success Stories with Dr.Explain
Time Design
- Design
Dr.Explain helps Time Design create user guides for all web projects. Time Design used to write instructions in Word and Google Docs but needed a better tool. Dr.Explain lets them make online and off...line documentation in many formats. The team can work together on guides and update them easily. Customers always get the latest instructions online.
Publishing Case Studies and Customer Success Stories with Dr.Explain
Action-MCFR Mediagroup
- Publishing
Dr.Explain helped Action-MCFR Mediagroup lower technical support requests. The company publishes journals and reference systems and uses a complex web application for partners. Before Dr.Explain, the... support team was overloaded with user questions. Dr.Explain let them create easy-to-use online help and documentation. Now, users find answers themselves, and the support team gets fewer requests. The load on support is much lower.
myPA Virtual Services
- Professional Training & Coaching
Dr.Explain helps myPA Virtual Services create clear user manuals and business procedures. Before, they used Word documents with many formatting issues. Now, Dr.Explain lets them link documents, add i...mages, and use video for better training. The software makes it easy to update help files as client needs change. Clients get professional documentation that adds value to their business. This helps myPA Virtual Services keep clients and stand out from other virtual assistant companies.
Dr.Explain helped Applicando Srl create a user-friendly management system for GDPR compliance. Applicando needed clear documentation to help users understand and use their system. They found other so...lutions too static and not effective. Dr.Explain made their documentation simple and effective. Their customers are now satisfied and find the system easy to use.
Mark Oborn (mysuccessfullife.co.uk)
- Marketing And Advertising
Dr.Explain helps Mark Oborn organize his business knowledge. He used to keep notes in many text files and lost track of them. Dr.Explain lets him create a clear manual for his work. This makes his da...ily tasks faster and easier. He feels more confident and says his business is now more valuable and ready for future sale.
Consumer Goods Case Studies and Customer Success Stories with Dr.Explain
Fermagri
- Consumer Goods
Dr.Explain helped Fermagri create help files for their ERP system. Fermagri needed better user documentation to reduce errors and help employees learn the system faster. They chose Dr.Explain for its... features and strong technical support. The new help system is now being deployed to workstations. Fermagri expects fewer human errors and better training for users.
Manufacturing Case Studies and Customer Success Stories with Dr.Explain
Carl Valentin
- Manufacturing
Dr.Explain helped Carl Valentin reduce tech support needs. The company used Dr.Explain to create help documents for their Labelstar Office and ConfigTool software. The senior developer found Dr.Expla...in easy to use and valued its contextual help and PDF export features. With Dr.Explain, customers can quickly find information, which lowers support effort. Carl Valentin has used Dr.Explain for over 8 years to improve user documentation.
Other Industry Case Studies and Success Stories with Dr.Explain
Hensoldt
- Defense And Security Electronics
Dr.Explain helps Hensoldt create user manuals faster. The software saves time by capturing screens and generating interactive screenshots. Winnie Skosana, a technical writer, says it makes creating m...anuals easy. Dr.Explain reduces manual work like copying and pasting. Hensoldt uses it to document new software features and user guidelines.
Dr.Explain helped PlayBox Technology Europe Ltd improve its user documentation. The company needed better manuals for complex products. Before Dr.Explain, they used old methods that hurt customer exp...erience. With Dr.Explain, they automated and unified documentation. This made their brand stronger and improved their company image.
TCSH bv (Turbomachinery Control Services Habets)
- Industrial Engineering
Dr.Explain helps TCSH bv create digital manuals for gas and steam turbine control systems. Before, TCSH bv used paper manuals that were often lost or damaged. With Dr.Explain, they make CHM and PDF m...anuals for operators and maintenance staff. Manuals are now installed on Human Machine Interfaces, so they are always available. Dr.Explain lets TCSH bv customize manuals for each customer site and makes updates easy.
