Testview
- Information Technology And Services
- Small
Israel
Testview used Dr. Explain to create help documentation in multiple formats for their TVI test manager platform. The team needed...clear manuals to help new users learn the product quickly. Dr.Explain allowed them to generate both CHM and HTML help files and embed online help into their website. The software's collaboration features let team members edit and review manuals together. Even a technical writer new to Dr.Explain learned it in under an hour.
Structured Solutions Inc.
- Information Technology And Services
- Small
USA
Dr. Explain replaced multiple tools for Structured Solutions Inc. The company used to create help manuals with PDFs, Word docs,...and CHM files. With Dr.Explain, they now publish online help manuals from a single source. This improved their website's search engine ranking. They also saw fewer support calls about product features. The user experience of their documentation improved.
WG Solutions Pty Ltd (SmartFees)
- Information Technology And Services
- Small
Australia
Dr. Explain helped WG Solutions create an online manual for SmartFees, their child care management system. Before Dr.Explain, they used...embedded help files and wikis. The new online guide made it easier to train new staff and let customers solve problems on their own. It also improved the company’s image with clients. WG Solutions found Dr.Explain easy to use and liked exporting guides for web or PDF from one source.
IIM Services Agency
- Information Technology And Services
- Small
Geneva, Switzerland
Dr. Explain helped IIM Services Agency create help files for its EZSecure messaging system. Before, they struggled with technical issues...and slow support from their previous tool. With Dr.Explain, they fixed a major problem in minutes and produced an 87-page help file in five days. The tool made it easy to manage translations and improved the look of their documentation. Positive feedback from users showed the new help files added value to their product.
Ascomp Technologies Pvt. Ltd.
- Information Technology And Services
- Medium
New Delhi, India
Dr. Explain helped Ascomp Technologies improve their user manuals for their ERP product, Reckoner. Before using Dr.Explain, they relied on...Microsoft Word and other tools, which made documentation hard to manage. With Dr.Explain, the process became easier and the manuals looked better. Customers now find it easier to use the ERP product. Ascomp Technologies saw an increase in customer satisfaction thanks to better documentation.
Tindall Media
- Information Technology And Services
- Small
USA
Tindall Media used Dr. Explain to improve their user documentation process. Before, creating help files was slow and required a...lot of effort. With Dr.Explain, the team could quickly capture screens and write guides. This made it easier to keep documentation up to date. The result was better user manuals and less work for support. The company now delivers higher quality documentation for all its products.
Raptor SSC Pty Ltd
- Information Technology And Services
- Small
Australia
Raptor SSC used Dr. Explain to create user help documentation for its HawkEye compliance management system. Before Dr.Explain, making manuals...was slow and hard, delaying releases. With Dr.Explain, they quickly made professional help files in many formats, like HTML and PDF. The tool made updates easy and saved time for both Raptor SSC and its clients. Fast support from Dr.Explain helped them finish the project without delays.
AInfoSistemas
- Information Technology And Services
- Small
AInfoSistemas used Dr. Explain to create user manuals and help files for their software. The founder needed fast, versatile documentation...to support users 24/7. Dr.Explain replaced word processors, making it easier to generate help in multiple formats. This allowed AInfoSistemas to provide immediate support and improve user experience. The tool helped them deliver urgent documentation quickly.
Ala Data System
- Information Technology And Services
- Small
Italy
Ala Data System used Dr. Explain to create web manuals for their software products. The team needed clear, up-to-date user...guides to help users and reduce helpdesk workload. Dr.Explain let them build and publish manuals online without programming skills. Multiple team members could work on documentation at the same time. The manuals are now used by all professionals in the software department.
Dr. Explain helped CRM Expert improve user documentation for its project management software. Before, users had trouble finding information, and...tech support got many questions. With Dr.Explain, CRM Expert built a help system that updates with each software release. Users now see a 'What's New' page and can find answers easily. Tech support is happier because they can direct users to the help system.
Dr. Explain helped BioAware create a detailed help file for their BioloMICS bioinformatics software. Before, they used a Word document...with no interactive features or videos. With Dr.Explain, they added screenshots, links, and instructional videos. This made it easier for customers to use the software and find answers. BioAware says the new help file is incredibly effective for their clients.
Dr. Explain helped Evolusys create user documentation from a single source. Before, they used MS Word and HTML, which caused...errors and confusion. Dr.Explain made it easy to update and export documents in many formats. The tool improved the speed and consistency of their manuals. Their online help became a key selling point in sales negotiations.
Dr. Explain helped ELMA quickly create and update user guides for its business solutions. ELMA needed to support frequent product...updates and multilingual documentation. Before Dr.Explain, they used WinCHM, which made publishing slow and difficult. Dr.Explain made it easy to customize help system design and manage topics in several languages. ELMA reduced the load on technical support and improved the speed of documentation updates.
Dr. Explain helped EasyData make user documentation in many formats. Before, EasyData used Microsoft Word and PDF for manuals. They...needed a tool to create both offline and web documentation. Dr.Explain let them make PDF and HTML docs from one project. Now, their documentation looks better and is easier to share. Both users and developers are happier with the new help tool.
Data-Bond Oy
- Information Technology And Services
Dr. Explain helps Data-Bond Oy save time on customer support and makes updating user documentation easy. Before, they used Microsoft...Word and PDF for documentation. With Dr.Explain, they quickly convert Word docs to HTML and publish updates fast. The tool is easy to use and fits their needs for document maintenance and web publishing. Data-Bond Oy plans to use more Dr.Explain features to boost productivity.
Damselfly Solutions Inc
- Information Technology And Services
Dr. Explain helped Damselfly Solutions Inc create a context sensitive help file for their TraceAll VB.NET application. Before using Dr.Explain,...they relied on embedded tooltips, which did not provide enough detail for users. With Dr.Explain, they made a detailed help file that installs with the app. This change reduced support calls about how to use the software. The team can now update help files easily and keep users informed about changes.
Bisiona Business Solutions
- Information Technology And Services
Dr. Explain helps Bisiona Business Solutions provide clear user help documentation for their business intelligence platform. Bisiona uses Dr.Explain to...keep information updated and easy for customers to access. The tool supports fast answers to day-to-day questions. Bisiona values Dr.Explain's technical support and plans to keep using it. This partnership improves efficiency for Bisiona and their clients.
Computer Software Case Studies and Customer Success Stories with Dr.Explain
SolidPlant
- Computer Software
- Small
Amsterdam, Netherlands
SolidPlant used Dr. Explain to improve their user manuals for their 3D software. Before, users had to download a separate...PDF manual. With Dr.Explain, they created a CHM help file that works inside their application and online. The team found Dr.Explain easy to use and liked its Word import feature. This new help system made it easier for users to learn the software.
Dr. Explain helped SIBORSOFT build a context-sensitive help system for its VB.NET applications. Before, every help update required software recompilation....With Dr.Explain, SIBORSOFT created user-aware help files, improving user guidance and reducing support requests. The new help system became the core of end user support. This change increased the efficiency of SIBORSOFT's software and made support easier for users.
Hyphen project used Dr. Explain to build a user help system for its desktop publishing app. The founder needed clear...documentation for many features. Previous tools did not work well for end-user guides. With Dr.Explain, he created a manual with screenshots, text, and videos in just three days. Users found the new help system easy to use and understand.
Dr. Explain helped CNCSimulator.com create better online manuals for their CNC simulation software. Before, they used tools like HelpNdoc and...MS Word but found them slow and frustrating. Dr.Explain made documentation faster and easier to produce. The manuals now look more professional and clear. This improved user learning and reduced frustration for the team.
[0x1] Software und Consulting GmbH
- Computer Software
Dr. Explain helped [0x1] Software und Consulting GmbH create a detailed user manual for their Iray CGI plugin for Autodesk...Maya. Before Dr.Explain, they used basic text and HTML editors, which made documentation slow and hard. Dr.Explain let them make manuals in PDF, online, and print formats from one source. The tool was easy to use and had strong technical support. The company is fully satisfied with the results and the improved documentation process.
Dr. Explain helps Altuity keep user help docs up to date. This lets users find answers on their own. Support... calls go down. Users explore more features in the software. Altuity can update help files fast and add videos. The help system makes a good impression on users.
Dr. Explain helped Behold Genealogy create a clear user manual. Before using Dr.Explain, Behold Genealogy used other help authoring tools...but found them lacking. Dr.Explain's bulleting and screen capture features made documentation easy. The new manual looks professional and builds user confidence. Support requests dropped because users can help themselves.
Dr. Explain helped Kumulsoft create user guides for their software products. Before using Dr.Explain, Kumulsoft had no formal documentation and...answered client questions by phone. With Dr.Explain, they made step-by-step guides that improved product knowledge and user experience. The guides saved time and reduced the cost of support calls. Kumulsoft also used the documentation to reach more users and grow their market.
Dr. Explain helped IPICA Ltd update user documentation faster. The company makes a complex video surveillance design tool. Before, updating...help files was slow and manual. Dr.Explain automated screenshot and description updates. A new employee learned Dr.Explain in days and built the help system in about a month. Now, IPICA can release product updates faster and has more professional documentation.
Dr. Explain helps Costume Inventory Resources create a user guide for their software. The guide is easy to manage and...update. Customers in many time zones can access it anytime. Before Dr.Explain, the company used word processing software and PDFs, which were hard to use. Now, customers find answers quickly and print sections for staff. The user guide shows the company cares about customer success.
Dr. Explain helped Champion Software Ltd. make user help documentation easy. Before, they used word processors and text files. Dr.Explain...made searching, indexing, and linking simple. Now, updating help docs is quick. The company publishes help in HTML format to their git repository. This saves time and helps customers find answers on their own.
To Your Rescue (TYR)
- Non Profit Organization Management
Dr. Explain helped To Your Rescue, a non-profit, save time by making user documentation for their animal shelter management software....Before, they spent too much time answering user questions. With Dr.Explain, they created professional help guides with keywords and cross-references. This made it easier for users to find answers. TYR now looks more professional and stands out from competitors.
The Association of Laryngectomees of Slovenia
- Non Profit Organization Management
Dr. Explain software helps The Association of Laryngectomees of Slovenia make their patient documentation more accessible. The group needed a...user-friendly way to update and share their booklet on laryngectomy and rehabilitation. Before, they used Drupal 7 but found it hard for non-technical users. Dr.Explain offered an easy interface, image tools, and strong search features. Now, they can add new features and expect to save money on updates. The online publication is well received by members and the public.
Manufacturing Case Studies and Customer Success Stories with Dr.Explain
Radiant Technologies
- Manufacturing
- Small
Albuquerque, USA
Dr. Explain helped Radiant Technologies speed up project development and maintenance by at least 100%. The company switched from RoboHelp...due to issues with image handling and HTML translation. Dr.Explain's direct window capture and CHM import features made documentation easier. The team found documentation maintenance much simpler and more enjoyable. This improved their effectiveness in supporting their Vision software users.
Dr. Explain helped Carl Valentin reduce tech support needs. The company used Dr.Explain to create help documents for their Labelstar...Office and ConfigTool software. The senior developer found Dr.Explain easy to use and valued its contextual help and PDF export features. With Dr.Explain, customers can quickly find information, which lowers support effort. Carl Valentin has used Dr.Explain for over 8 years to improve user documentation.
Financial Services Case Studies and Customer Success Stories with Dr.Explain
Trustco Group Holdings Ltd
- Financial Services
- Large
Windhoek, Namibia
Dr. Explain helped Trustco Group Holdings Ltd combine user documentation, technical documentation, and change management in one place. The company...struggled with Wiki and Microsoft Word, which could not produce all needed formats or consolidate information efficiently. Dr.Explain made it easy to create screenshots, enumerate controls, and generate PDF, CHM, and web documentation from a single source. Staff can now access consistent, up-to-date help files for training and governance. The solution improved documentation quality and made updates simple for the whole team.
Entertainment Case Studies and Customer Success Stories with Dr.Explain
Hocus Pocus Studio
- Entertainment
- Small
Lyon, France
Dr. Explain helped Hocus Pocus Studio create help files for a dozen software products. The studio used to rely on...PDFs and videos, but these were hard to maintain. Dr.Explain's UI capture and clickable zone features made documentation much faster. This saved many hours and let the team focus on coding new tools. The studio now finds it easier to support customers with clear, detailed manuals.
Consumer Services Case Studies and Customer Success Stories with Dr.Explain
myPA Virtual Services
- Consumer Services
- Small
UK
Dr. Explain helped myPA Virtual Services create clear user manuals and business procedures. Before, they used Word documents, which caused...confusion and took time to train staff and clients. With Dr.Explain, they link documents, add images, and use video for better instructions. Clients now get professional help files, which add value to their businesses. This service keeps clients loyal and sets myPA apart from other virtual assistant companies.
Oil & Energy Case Studies and Customer Success Stories with Dr.Explain
Migris
- Oil & Energy
Dr. Explain helps Migris create user help documentation for their oil and gas exploration software. Migris wanted users to use...their software daily without long training. Dr.Explain lets them build docs with integrated tools and videos. Users can access help from any panel in the software. Migris is happy with the docs and plans to add more videos.
Design Case Studies and Customer Success Stories with Dr.Explain
Time Design
- Design
Dr. Explain helps Time Design create user guides for all web projects. Time Design used to write instructions in Word...and Google Docs but needed a better tool. Dr.Explain lets them make online and offline documentation in many formats. The team can work together on guides and update them easily. Customers always get the latest instructions online.
Publishing Case Studies and Customer Success Stories with Dr.Explain
Action-MCFR Mediagroup
- Publishing
- Large
Moscow, Russia
Dr. Explain helped Action-MCFR Mediagroup cut technical support requests. The company publishes over 100 journals and runs a complex partner...network. Their Dealer’s Back Office web app had thousands of users and frequent updates, leading to many support questions. Dr.Explain enabled easy creation and updating of online help, letting users find answers themselves. This reduced the load on the support team and improved efficiency.
Dr. Explain helped Applicando Srl create a user-friendly management system for GDPR compliance. Applicando needed clear documentation to help users...understand and use their system. They found other solutions too static and not effective. Dr.Explain made their documentation simple and effective. Their customers are now satisfied and find the system easy to use.
Mark Oborn (mysuccessfullife.co.uk)
- Marketing And Advertising
Dr. Explain helps Mark Oborn organize his business knowledge. He used to keep notes in many text files and lost...track of them. Dr.Explain lets him create a clear manual for his work. This makes his daily tasks faster and easier. He feels more confident and says his business is now more valuable and ready for future sale.
Consumer Goods Case Studies and Customer Success Stories with Dr.Explain
Fermagri
- Consumer Goods
Dr. Explain helped Fermagri create help files for their ERP system. Fermagri needed better user documentation to reduce errors and...help employees learn the system faster. They chose Dr.Explain for its features and strong technical support. The new help system is now being deployed to workstations. Fermagri expects fewer human errors and better training for users.
Other Industry Case Studies and Success Stories with Dr.Explain
PlayBox Technology Europe Ltd
- Broadcasting
- Medium
Sofia, Bulgaria
Dr. Explain helped PlayBox Technology Europe automate and unify their user documentation process. Before, they used legacy methods that caused...problems for customers. With Dr.Explain, they now create and update manuals more easily. This improved their brand and company image. The new documentation brings more credibility to their business.
TCSH bv (Turbomachinery Control Services Habets)
- Industrial Engineering
- Small
Netherlands
TCSH bv used Dr. Explain to replace paper manuals for gas and steam turbine control systems. Paper manuals were often...lost or damaged, causing problems for operators. With Dr.Explain, TCSH bv creates digital CHM and PDF manuals for operators and maintenance staff. Manuals are now installed on Human Machine Interfaces, so they are always available. Operators can update manuals themselves, reducing downtime and improving efficiency.
Dr. Explain helps Hensoldt create user manuals faster. The software saves time by capturing screens and generating interactive screenshots. Winnie...Skosana, a technical writer, says it makes creating manuals easy. Dr.Explain reduces manual work like copying and pasting. Hensoldt uses it to document new software features and user guidelines.
