Customer feedback tool to gather actionable feedback from your customers
Featured Industries
No results found
Try adjusting your search terms
Internet Case Studies and Customer Success Stories with Delighted platform
Rakuten Rewards
- Internet
- Very Large
Tokyo, Japan
Rakuten Rewards used Delighted NPS to manage customer experience during a major rebrand from Ebates. Before Delighted, feedback collection was... manual and inconsistent. With Delighted, they shifted to real-time, multi-channel NPS surveys. This helped them monitor customer sentiment and ensure brand loyalty. After a year of A/B testing, NPS scores stayed the same, showing the rebrand did not hurt customer perception.
Glassdoor uses Delighted NPS web surveys to collect feedback from a broader range of users. This helps them identify areas... for product improvement and measure the impact of changes on user satisfaction. They survey hundreds of thousands of users monthly, achieving a 2% response rate. Segmented feedback enables targeted messaging and feature updates. Delighted's Slack integration and dashboards help Glassdoor create a customer-centric culture and validate product decisions.
WayUp uses Delighted NPS surveys to improve the candidate experience for job seekers. They collect feedback after users apply for... jobs and use tagging to analyze responses. The integration with their email service provider and real-time alerts helps them act quickly on feedback. Sharing positive feedback boosts team morale, while negative feedback guides improvements. NPS data influenced product decisions and helps track progress over time.
ChowNow uses Delighted eNPS surveys to track employee engagement. The HR team sends quarterly surveys by email and encourages ongoing... feedback. They achieve about an 85% response rate. Survey data helps identify trends and address employee concerns quickly. Delighted makes it easy to segment feedback and act on employee suggestions.
Apparel & Fashion Case Studies and Customer Success Stories with Delighted platform
Bombas
- Apparel & Fashion
- Medium
New York, USA
Bombas uses Delighted NPS to track customer feedback at every stage of the buying journey. The Customer Insights team surveys... first-time buyers to measure satisfaction and improve products. Feedback from Delighted led to new product sizes and better customer service. Bombas relies on NPS data to compete in online retail and keep customers happy. Delighted helps Bombas make fast, data-driven decisions for growth.
FIGS uses Delighted to collect NPS and CSAT feedback from healthcare professionals. The company integrates Delighted with Shopify and Zendesk... to survey customers and respond quickly to feedback. Weekly and monthly NPS reporting helps FIGS track loyalty and improve products. Customer feedback drives changes in sizing, fit, and service. FIGS credits Delighted for making it easy to act on feedback and maintain high customer retention.
Bonobos used Delighted to collect fast, actionable customer feedback. Before Delighted, they struggled to get direct insights from shoppers. With... Delighted, every team member can see real-time Net Promoter Score data. This helped Bonobos quickly spot and fix issues, like a shipping change that customers disliked. Delighted's simple interface and API let Bonobos track feedback by product and store location, supporting their mission to be the most loved clothing brand.
Media Production Case Studies and Customer Success Stories with Delighted platform
The Hustle
- Media Production
- Small
San Francisco, USA
The Hustle used Delighted to collect advertiser feedback and improve their advertising process. They automated 5-star surveys via Salesforce, achieving... a 21% response rate. The team used feedback to boost advertiser satisfaction, with a benchmark of 4.5 out of 5 stars. Delighted helped open new business opportunities and increased visibility for the customer success team. The CEO and staff now use real-time feedback to drive company-wide improvements.
Patch used Delighted's NPS solution to gather real-time user feedback. They learned that operational metrics alone missed key user pain... points. After acting on feedback, Patch cut prices and saw NPS scores rise quickly. Revenue in their self-serve ad platform grew 85% year over year. Delighted's feedback helped Patch improve features, fix issues, and build a loyal audience.
Financial Services Case Studies and Customer Success Stories with Delighted platform
Mission Lane
- Financial Services
- Medium
Richmond, USA
Mission Lane uses Delighted NPS and CSAT surveys to gather customer feedback. The team integrates survey data with Zendesk and... analyzes both quantitative and qualitative responses. Delighted helps Mission Lane identify top customer experience priorities and make better resourcing decisions. During COVID, real-time feedback from Delighted surveys helped maintain customer experience stability. The platform enables Mission Lane to focus on individual feedback and improve service across all touchpoints.
Affirm uses Delighted NPS to collect over 600 pieces of customer feedback each week. Before Delighted, Affirm had no consistent... way to measure customer experience. With NPS, they track satisfaction and identify areas for product improvement. Insights from Delighted help Affirm enhance billing reminders, payment processes, and FAQs. Monthly NPS reports are shared with key teams to drive company-wide improvements.
Hospitality Case Studies and Customer Success Stories with Delighted platform
HotelTonight
- Hospitality
- Medium
San Francisco, USA
HotelTonight uses Delighted to collect 1,000 pieces of guest feedback each week. The company switched from Google Forms to Delighted... to get more candid customer insights. With Delighted, HotelTonight improved its Net Promoter Score from 68 to 75. The team uses feedback to fix problems, enhance features, and track industry trends. Delighted helps HotelTonight make data-driven decisions and improve customer experience.
Retail Case Studies and Customer Success Stories with Delighted platform
Verishop
- Retail
- Small
Los Angeles, USA
Verishop uses Delighted to collect customer feedback and improve service. The team sends NPS and CSAT surveys after support interactions... and order fulfillment. Feedback is shared across departments using Slack integration. This helps Verishop quickly identify and fix issues, like product description mismatches. The company aims for a CSAT score of 88 and NPS in the 70s each month.
Utilities Case Studies and Customer Success Stories with Delighted platform
Happy Returns
- Logistics
- Small
Santa Monica, USA
Happy Returns uses Delighted to collect real-time NPS feedback across all departments. They achieved a 93 NPS score and a... 33% survey response rate. The team integrated Delighted with Slack, Salesforce, and Looker for instant reporting. Feedback helped launch a contactless return process during COVID-19. Retailers and partners benefit from improved customer experience and lower costs.
Cynet used Delighted’s NPS survey solution to boost customer feedback. Before Delighted, Cynet struggled with low NPS response rates from... email surveys. After embedding Delighted’s web surveys, they saw a sixfold increase in responses in just 10 days. The integration with Salesforce made follow-up and reporting easier. NPS is now a key metric discussed at every company meeting.
Consumer Goods Case Studies and Customer Success Stories with Delighted platform
Tuft & Needle
- Consumer Goods
- Medium
Phoenix, USA
Tuft & Needle used Delighted to collect real customer feedback and actionable insights. They tracked Net Promoter Score to improve... their mattresses and buying experience. Delighted's dashboard helped them spot issues like mattress firmness and box damage. The team added features like strong handles based on feedback. Their Amazon rating rose to five stars with over 15,000 reviews. Delighted helped Tuft & Needle become the top-rated mattress on Amazon.
Pagely
- Information Technology And Services
- Small
Scottsdale, USA
Pagely uses Delighted to collect real-time customer feedback and reduce churn. They integrate Delighted with HubSpot, Zendesk, and Slack for... seamless workflow and visibility. Customer Effort Score and NPS surveys help track satisfaction and trigger follow-ups. Feedback drives product decisions and shapes the engineering roadmap. Pagely credits Delighted for improved customer experience and internal transparency.
Dialogue uses Delighted to track NPS and customer satisfaction for its virtual healthcare services. The team sends automated feedback surveys... after each client consultation. Insights from Delighted help Dialogue improve patient experience and guide product changes, like adding a self-booking feature. During COVID-19, Dialogue used Delighted to monitor feedback on new resources and adapt quickly. Delighted's integration with Dialogue's workflows supports ongoing improvements and transparency with clients.
Automotive Case Studies and Customer Success Stories with Delighted platform
Silvercar
- Automotive
- Small
Austin, USA
Silvercar used Delighted to improve its airport car rental experience. The company achieved a compound annual growth rate of over... 240 percent. Silvercar maintains an average NPS of 80 to 85, five times higher than the industry average. Survey response rates reached 50 percent for first-time users. Delighted enabled Silvercar to quickly act on customer feedback and drive operational changes.
Christopher Haering, Advanced Business Analytics
- Small
Qualtrics helped Advanced Business Analytics improve their customer feedback program. The team gained 10x visibility into friction drivers and achieved... a 97% issue resolution rate. AI-powered follow-ups led to 85% response rates and 40% more actionable feedback. Key themes surfaced in under five minutes from thousands of responses. The partnership enabled rapid progress in customer experience management.
HP Indigo used Delighted to transform their customer feedback process. They replaced annual surveys with ongoing NPS surveys, increasing feedback... from 3,000 to over 100,000 responses per year. Their monthly NPS rose from 11 to 52, with weekly averages as high as 80. This real-time feedback loop improved customer service, reduced cost-to-serve, and drove revenue growth. Employees now act quickly on feedback, creating a fearless, customer-focused culture.
