Real-World Case Studies and Customer Success Stories with Cisco Contact Center

Energybox uses Cisco industrial routers and IoT Operations Dashboard to help customers save energy. They needed secure, reliable connections to... thousands of sites. Cisco's solution gave them uninterrupted connectivity and remote access to equipment. This lets Energybox provide energy usage insights and greater efficiency for their customers. The result is better service and less need for field visits.
Show More..

ClusterPower used Cisco solutions to build Romania's first hyperscale data center. The facility runs on a microgrid powered by natural... gas and hydrogen. Cisco UCS X-Series, ACI, and Intersight help ClusterPower deliver scalable, energy-efficient compute services. The data center achieves a PUE of 1.1, about 35% more efficient than the industry average. ClusterPower can now support large AI workloads and pass energy savings to customers.
Show More..

Cisco Webex helped Cognizant connect over 280,000 employees worldwide. The company needed a simple, scalable, and mobile-friendly platform for collaboration.... Cisco delivered a cloud-based solution with seamless integration to existing tools like Microsoft Outlook and Teams. More than 70,000 Cognizant employees now host Webex Meetings, totaling over 106 million minutes monthly. This improved productivity, reduced travel costs, and made communication easier across global teams.
Show More..

Cisco IT used quality of service (QoS) to support IP voice and video across its global network. The team faced... challenges with real-time traffic and congestion, especially for voice and video. They implemented advanced QoS features in Cisco IOS Software, including class-based queuing and network-based application recognition. This approach ensured reliable delivery of latency-sensitive applications. The solution improved productivity and guaranteed packet delivery for critical business applications.
Show More..

Cisco built a dedicated supply chain risk management team after major disruptions like Hurricane Katrina. The team uses analytics and... real-time monitoring to spot risks and protect billions in revenue. Cisco runs regular drills, audits suppliers, and maps supply chain risks to improve resilience. Their approach includes business continuity planning, incident management, and product risk reviews. These efforts help Cisco recover faster from disruptions and maintain customer trust.
Show More..

Cisco used tail-end hop off (TEHO) and regional call routing to cut long-distance voice call costs. By routing more calls... over its own network, Cisco saved $900,000 in four months and expects to avoid at least $4 million in annual expenses. The solution used Cisco Unified Communications Manager and Cisco IOS Gatekeeper. A cross-functional team analyzed call data and implemented TEHO in 24 new countries, reaching 55 locations. The project improved routing efficiency and revealed new cost-saving opportunities.
Show More..

Cisco IT automated travel and event management for over 60,000 employees in 259 cities. They used Cisco contact center solutions... and custom applications to streamline travel operations. The solution consolidated travel centers, cut costs, and improved service. Employees gained more self-service options and higher satisfaction. The project increased productivity and earned industry awards for vision.
Show More..

Cisco transformed its annual global sales meeting into a fully virtual event for 19,000 employees. The event used Cisco's collaboration,... video, and security tools to deliver over 200 sessions and interactive games. Cisco IT overcame major network and bandwidth challenges to support global participation. The virtual event saved 211 million air miles and 334,000 hours in travel time. Cisco achieved over 90% cost savings and reduced CO2 emissions by 84,400 metric tons.
Show More..

Cisco WebEx Social powered the IWE Competitive Selling Community. The group needed real-time access to competitive information and subject matter... experts. Before IWE, information was scattered and hard to update. After moving to IWE, unique visitors grew from 298 to 5,157 per month. Views jumped from 863 to 39,535 per month. The new platform made collaboration and sharing much easier for Cisco teams.
Show More..

Cisco used its own collaboration technologies to transform its annual Global Sales Experience (GSX) into a virtual event. Over 17,000 employees... participated remotely across three and a half days. The new format cut cost per attendee from $4,050 to $520 and avoided 19 hours of travel per person. Cisco increased breakout sessions by 46 percent and improved employee ratings of presentations. The event used games, live sessions, and recognition programs to boost engagement and motivation.
Show More..

Cisco IT used VMware Infrastructure 3 and Cisco technologies to manage nearly 4000 applications on over 11,000 servers. They faced rising... server growth and high costs. Virtualized servers helped Cisco IT save $10 million and reduce data center space needs. Server deployment became faster. IT staff productivity increased and application stability improved.
Show More..

Xigent Solutions used Cisco UCS X-Series and Cisco Intersight to modernize its data center infrastructure. The company expanded its managed... services to include full-stack observability and application performance management. With these Cisco technologies, Xigent improved service flexibility and enabled rapid capacity shifts between data centers. The new platforms helped Xigent resolve long-standing customer issues, such as application failures and network routing errors. Xigent now delivers faster, more reliable managed services to its clients.
Show More..

Workday used Cisco CX to automate its network operations. The goal was to achieve a stable, secure, and consistent network.... Cisco CX helped Workday move to a Services as Code approach. This transformation improved network reliability and security. Workday now benefits from automation and expert support.
Show More..

Logicalis Group used Cisco CX to help customers reduce environmental impact. They addressed climate change by improving IT sustainability. Cisco... Lifecycle Services and the Takeback and Reuse Program supported these goals. Customers saw better carbon efficiency and lower water and energy use. Logicalis gained real-time visibility into digital ecosystems for sustainability.
Show More..

LTI used Cisco CX Cloud to boost network visibility, security, and team skills. The company accelerated time to remediate by... 50% and cut costs. CX Cloud gave LTI real-time data, improved compliance, and reduced risk. Over 100 employees earned Cisco certifications using on-demand training. LTI saw higher job satisfaction and lower attrition rates. CX Cloud helped LTI meet digital transformation goals and support global IT operations.
Show More..

Cisco's Connected Lighting System helped Atea build a smart office in Stavanger. The system uses Power-over-Ethernet to power and control... lights, cutting the need for extra wiring. Sensors collect data and send it to the cloud for analysis. The project acts as a living lab for smart building technology. Atea saw better energy efficiency and improved building management.
Show More..

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security.... Cisco's analytics and automation reduced network problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.
Show More..

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The... new system cut energy costs and allowed proactive management of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.
Show More..

Norlys used Cisco Services to expand and secure Denmark’s national network. They aimed for less than a minute of downtime... per customer per year. Cisco CX helped Norlys consolidate fragmented networks and perform security upgrades with minimal service interruption. Over 800,000 addresses now have fiber access. Norlys relies on Cisco for planning, testing, and patching to ensure reliable, high-speed internet across Denmark.
Show More..

BT Group used Cisco solutions to create smart, flexible workspaces for 3,500 employees at its new London head office. Cisco Catalyst Center,... SD-WAN, and other tools enabled dynamic office layouts, automated network management, and secure access. BT reduced energy costs by managing unused access points and streamlined network operations with automation. The project supports hybrid work and helps BT attract talent while testing new smart building ideas.
Show More..

Colt Technology used Cisco solutions to lower energy use and deliver scalable bandwidth. The company wanted to help enterprise customers... meet changing needs. Cisco technology enabled Colt to provide efficient networks. This helped Colt reduce energy consumption. Colt can now offer more flexible and scalable services to its customers.
Show More..

Telecom Egypt wanted to lead in corporate sustainability. They partnered with Cisco to build a carbon reduction strategy. Cisco delivered... a sustainability priority assessment. This gave Telecom Egypt a clear roadmap and ways to measure success. The plan covers governance, automation, and carbon reduction. Telecom Egypt now has a focused approach to sustainability.
Show More..

Telstra used Cisco Network Services Orchestrator (NSO) and Cisco CX Advanced Services to automate its network. The team onboarded 43,000... devices in just four days, setting a Cisco world speed record. Network outages from human error dropped to zero. Telstra upgraded connections to the National Broadband Network in 24 hours, a process that used to take months. Automation now lets Telstra offer customers faster, more reliable service choices.
Show More..

Cisco Provider Connectivity Assurance and Cisco ThousandEyes helped stc Group deliver seamless, lag-free connectivity for the Esports World Cup. stc used real-time... network monitoring, automated alerts, and advanced dashboards to prevent disruptions. Over 1,500 players and 500 teams competed with no major network issues. stc set up a dedicated network operations center for 24/7 monitoring. The event set a new standard for digital experiences in esports and telecommunications.
Show More..

Cisco Full-Stack Observability helped Vodafone Italy improve performance for over 30 cloud-based applications. Real-time monitoring cut scan times from days... to hours. The solution optimized observability across billions of transactions. Vodafone gained a single view of all applications and cloud deployments. Employee adoption of Cisco Cloud Observability rose by 40 percent. Customer experience and operational speed improved.
Show More..

Cisco Success Tracks helped Aerolíneas Argentinas simplify network management across 90 sites. The airline improved operational efficiency with better visibility... and faster problem resolution. Cisco CX Cloud unified network data, making it easier to manage contracts and licenses. On-demand training through the portal accelerated technology adoption for the IT team. Aerolíneas Argentinas now resolves network issues faster, supporting safe and reliable airline operations.
Show More..

Cisco Business Critical Services helped Aéroports de Montréal upgrade its network during the pandemic. The airport authority used Cisco software-defined... networking and secure firewall solutions. This enabled faster, safer navigation and improved the passenger experience. The project included automation, touchless check-in, and enhanced cybersecurity. Cisco's guidance reduced risk and sped up migration, supporting future innovation.
Show More..

Network Rail chose Cisco as its long-term connectivity partner. The goal was to drive digitalization across the UK's critical rail... infrastructure. Cisco provided smart analytics and advanced networking solutions. This partnership aims to improve efficiency and safety for the national rail network. Network Rail expects to accelerate its transformation program with Cisco's technology.
Show More..

Cisco, Davra Networks, and Intel helped San Diego Metropolitan Transit System use IoT and edge analytics to improve transit operations. The system delivers... real-time schedule updates to digital signs and mobile apps, keeping riders informed. Data from trains and buses is processed every 10 seconds, supporting predictive maintenance and security monitoring. The solution enables proactive diagnostics and reduces service failures. Riders benefit from accurate arrival times and better service.
Show More..

United Airlines used Cisco Services to launch Agent on Demand. This tool helps passengers get quick help during travel disruptions.... Cisco Webex, AppDynamics, and ThousandEyes support the system. Real-time insights help avoid downtime. Automation boosts productivity and network security. United Airlines improved customer service and made travel smoother for passengers.
Show More..

ANZ Bank used Cisco solutions to improve network and Wi-Fi availability across its branches. The project finished four months ahead... of schedule, rolling out the new network in just eight months. Cisco automation reduced branch switch-over time from eight hours to one hour. Staff productivity and customer experience improved with faster, safer, and more secure connectivity. Enhanced employee engagement and efficiency were key outcomes.
Show More..

Fonds Finanz used Cisco's security solutions to improve IT security. They faced rising cyber threats and had a legacy infrastructure.... Cisco provided managed detection and response, incident response, and secure endpoint tools. This created a standardized, secure environment. The company now blocks threats and reduces risk with proactive monitoring.
Show More..

Cisco Services helped Deutsche Bank migrate its data centers with no disruption. The bank reduced network complexity and improved stability.... Root cause analysis became faster. Predictive analysis now enables more proactive actions. Automation lets Deutsche Bank deliver services to customers more quickly and with fewer errors.
Show More..

Cisco CX Cloud helped Washington Trust Bank automate network monitoring across 48 sites and 3,000 endpoints. The platform gave the... IT team a single dashboard to track 400 devices, saving time and resources. Staff now get alerts for issues, making daily checks easier and less stressful. CX Cloud also connects the bank to Cisco experts for fast problem-solving. With automation, the team can focus on new projects and innovation instead of routine tasks.
Show More..

Cisco Services helped Repsol secure its global network and support digital transformation. Repsol now uses automation and AI to address... millions of security threats each month. Network visibility increased by 40%. Time to remediate security incidents dropped by 10%. Cisco Secure Workload and Secure Firewall enabled proactive threat detection and a secure hybrid work environment.
Show More..

American GasCo used Cisco Catalyst SD-WAN to connect 500+ gas station stores. They deployed SD-WAN remote access (SDRA) to let... technicians and admins securely monitor and manage store networks and IoT devices. The SDRA solution enabled remote troubleshooting of fuel controllers, point-of-sale terminals, and video surveillance systems. This reduced the need for on-site visits and improved operational efficiency. Store bandwidth increased by 200-300% after SD-WAN deployment.
Show More..

Cisco Catalyst SD-WAN helped American GasCo modernize its small branch networks. The company needed a simple, cost-effective way to connect... remote sites with up to 10 people. Cisco's SD-WAN solution provided flexible transport options and centralized management. The design included application-aware routing, quality of service, and secure connectivity. The case study details planning, design, and deployment steps for reliable branch networking.
Show More..

Repsol used Cisco Services to support its digital transformation and cloud-first strategy. The company migrated 65% of its infrastructure to... the cloud with minimal disruption. Cisco helped Repsol automate network management and improve security. During the pandemic, Repsol's network handled a 5x increase in bandwidth with no issues. The goal is to achieve net-zero carbon emissions by 2050 using a reliable, agile network.
Show More..

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000... delegates across 120 buildings for two weeks. Network reprovision cost was just 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.
Show More..

Cisco delivered secure, high-speed Wi-Fi to BottleRock Napa Valley for Live Nation Entertainment. Over 55,000 unique users connected with zero... downtime and 44 terabytes of data transferred. Cisco Meraki cameras and Splunk dashboards enabled real-time crowd monitoring and operational agility. The solution supported seamless fan experiences, vendor operations, and security. Live Nation relied on Cisco's digital backbone to set a new standard for festival connectivity.
Show More..

Cisco Advanced Services helped IFEMA MADRID secure and manage their network during the largest global event in their history. The challenge was... to provide top security and reliable connectivity for world leaders and press. Cisco reinforced the switching layer and ensured secure telephony and connectivity. They provided constant monitoring and on-site support. IFEMA MADRID achieved a climate of trust and seamless event operations.
Show More..

Cisco Services helped Standard Bank, with 1,200 branches in 20 African countries, simplify and secure its IT infrastructure. The bank achieved... 100% adherence to financial device support rules and a 25% reduction in compliance audits. Support tickets dropped by 40%. Incident-to-device ratio is now 30% below the international compliance benchmark. Near zero downtime led to significant cost savings and a more reliable banking experience.
Show More..

Cisco's digital transformation solutions helped Westpac Banking Corporation modernize its core network and branch infrastructure across 900 locations. Application performance improved... dramatically. Westpac now delivers 10 times the bandwidth at half the previous cost. The bank gained better visibility into network performance and improved agility. Cisco CX enabled Westpac to manage disruptions and risk more effectively.
Show More..

NYC Health + Hospitals used Cisco Services to upgrade their IT infrastructure. They needed better network visibility and stronger security... for patient data. The team migrated two data centers with almost no downtime. They used Cisco ACI for improved traffic control. Security was enhanced across all access points. This helped deliver better patient care.
Show More..

Olympic Medical Center used Cisco Success Tracks and CX Cloud to improve IT management. The center made it easier to... adopt new solutions. They fixed problems faster. Their IT environment became more efficient. This helped them deliver better healthcare services.
Show More..

Cisco industrial routers helped OCWA meet strict compliance rules. The routers brought reliable connectivity to remote water facilities. OCWA used... edge computing to run facility apps and collect compliance data. Remote management features cut travel needs for technicians. Compliance issues from network failures dropped to zero. OCWA now delivers safe water to 4.5 million people daily.
Show More..

Cisco CX Cloud helped Enel, a global energy provider, gain real-time insights for their supply chain. Enel used the platform... to optimize operations and manage a network serving 74 million users. Cisco supported Enel's digital transformation and integration of solar and wind energy. The solution improved efficiency and set a path for sustainable energy management.
Show More..

Technical College System of Georgia used Cisco solutions to expand hybrid learning. They faced challenges with aging infrastructure, limited network... access, and resource constraints. Cisco Webex, Meraki Wi-Fi, and UCS helped modernize their campuses. The eCampus initiative enabled flexible learning and equal access across Georgia. Students now benefit from improved Wi-Fi, virtual classrooms, and device lending programs.
Show More..

Trident Technical College used Cisco Services to improve network reliability and security. The college faced challenges with limited IT staff... and the need to deploy new technologies without disruption. Cisco Catalyst Center, Identity Services Engine, and Umbrella helped secure the network and boost IT team efficiency. The college now provides secure, accessible educational programs and maximizes its Cisco investments.
Show More..

Cisco Services helped 9Network, Australia's top free-to-air broadcaster, move to an all-IP infrastructure. The new Cisco IP Fabric for Media... solution enabled 100% network availability and zero risk. 9Network became the first in Australia to deploy a full IP solution, speeding up production and improving reliability. The migration was completed quickly with no service disruption, even during Covid-19 lockdowns. Cisco's modular, secure design made the network flexible and easy to manage.
Show More..

Coles used Cisco Catalyst Center, SD-WAN, and other Cisco solutions to improve its Wi-Fi and network environment. The goal was... to enhance the employee experience in stores and offices. Coles gained better visibility into its network, devices, and applications. The company resolved key issues faster and reduced mean-time-to-resolution from days or weeks to hours. Operational readiness and response times also improved.
Show More..

Wrexham County Borough Council needed to modernize its network. The council wanted to deliver better and safer education services. Cisco... Partner CAE and Cisco CX helped upgrade the network. The new system supports richer and more secure digital learning. The project improved education services for the community.
Show More..

DENSO Corporation used Cisco CX Cloud to improve IT efficiency and security. The company reduced OS upgrade time from over... 6 months to just 5 days. They saw fewer security incidents by using advisory and insights features. Proactive lifecycle management and automation helped boost operational stability. DENSO is a global leader in automotive components manufacturing.
Show More..

Cisco ACI fabric enabled L3 multicast routing for a real customer deployment. The solution used ACI release 2.1(1h) and required... external RP for PIM ASM. The design supported multicast flows between internal and external sources and receivers. Spirent traffic generators simulated multicast traffic for validation. The configuration included enabling multicast at VRF, BD, and L3out levels, and setting up PIM and IGMP policies. The deployment met the customer's end-to-end multicast routing needs.
Show More..

Equalit, Gemeente Oosterhout used Cisco Catalyst Series Switches and Wireless Controllers to improve their network. They also used Cisco Catalyst... Center for better management. The solution focused on customer experience and enterprise switching. The case highlights the use of Cisco's wireless and switching technology for enhanced IT services.
Show More..

Cisco Network Services Orchestrator helped OTE Group improve network automation. The solution aimed to streamline operations and reduce manual tasks.... OTE Group used Cisco technology to enhance service delivery. The case highlights benefits in efficiency and network management. No specific metrics or numbers are provided in the available content.
Show More..