Real-World Case Studies and Customer Success Stories with Cisco Contact Center

Cisco Provider Connectivity Assurance and Cisco ThousandEyes helped stc Group deliver seamless, lag-free connectivity for the Esports World Cup. stc used real-time... network monitoring, automated alerts, and advanced dashboards to prevent disruptions. Over 1,500 players and 500 teams competed with no major network issues. stc set up a dedicated network operations center for 24/7 monitoring. The event set a new standard for digital experiences in esports and telecommunications.
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Cisco Sustainability Priority Assessment helped Telecom Egypt build a clear roadmap for sustainability. The company wanted to address the climate... crisis and cut carbon emissions. Cisco delivered a plan with governance, automation, and carbon reduction steps. Telecom Egypt now tracks results with success measurements. The CTO praised the actionable guidance from Cisco.
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Cisco Network Services Orchestrator (NSO) helped Telstra automate its network, onboarding 43,000 devices in four days. Network outages from human... error dropped to zero. Telstra upgraded connections to the National Broadband Network in just 24 hours, a process that used to take three months. Automation with Cisco CX Advanced Services let Telstra offer customers faster, more flexible service options. The "Software Factory" approach enabled rapid, scalable deployments across Telstra's network.
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Cisco Full-Stack Observability helped Vodafone Italy improve performance for over 30 cloud-based applications. Real-time monitoring cut scan times from days... to hours. The solution optimized observability across billions of transactions. Vodafone gained a single view of all applications and cloud deployments. Employee adoption of Cisco Cloud Observability rose by 40 percent. Customer experience and operational speed improved.
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Cisco's Connected Lighting System helped Atea build a smart office in Stavanger. The system uses Power-over-Ethernet to power and control... lights, cutting the need for extra wiring. Sensors collect data and send it to the cloud for analysis. The project acts as a living lab for smart building technology. Atea saw better energy efficiency and improved building management.
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Logicalis Group used Cisco Lifecycle Services and the CX Success Portfolio to help customers reduce environmental impact. The Logicalis Managed... Digital Fabric Platform gave a real-time view of digital ecosystems. This improved carbon efficiency and cut water and energy use. The Cisco Takeback and Reuse Program supported sustainability goals. Logicalis and Cisco CX worked together to drive measurable progress against climate change.
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LTI used Cisco CX Cloud to boost network visibility, security, and team skills. The company accelerated time to remediate by... 50% and cut costs. CX Cloud gave LTI real-time data, improved compliance, and reduced risk. Over 100 employees earned Cisco certifications using on-demand training. LTI saw higher job satisfaction and lower attrition rates. CX Cloud helped LTI meet digital transformation goals and support global IT operations.
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Cisco Services helped Deutsche Bank migrate its data center with no disruption. The bank reduced network complexity and improved stability.... Root cause analysis became faster. Predictive analysis now enables proactive actions. Deutsche Bank can deliver services faster and with fewer errors.
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Cisco security solutions helped Fonds Finanz build a secure IT environment. The company faced rising cyber threats and outdated systems.... Cisco provided managed detection and response, incident response, and secure endpoint tools. Fonds Finanz now has proactive security monitoring and a standardized infrastructure. Threats are blocked before they cause problems, reducing risk and outages.
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Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure... improved reliability and sped up production. Nine became the first free-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.
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Cisco Advanced Services helped IFEMA MADRID secure its network for a major global event. The team reinforced the switching layer... to handle high service demand. They ensured secure cable services with Cisco telephony and connectivity. Constant equipment monitoring and on-site support kept operations smooth. IFEMA MADRID achieved high security and excellent connectivity for global leaders.
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Cisco CX Cloud helps Washington Trust Bank monitor over 48 sites, 400 devices, and 3000 endpoints. The platform automates network... monitoring, saving time and resources. CX Cloud gives a single view for device health and alerts, making updates easier. It connects WTB to Cisco experts for fast problem-solving. Staff now focus on innovation instead of routine checks. CX Cloud supports WTB's move to SD-WAN and future projects.
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Cisco's digital transformation solutions helped Westpac Banking Corporation modernize its core network and branch infrastructure across 900 locations. Application performance improved... dramatically. Westpac now delivers 10 times the bandwidth at half the previous cost. The bank gained better visibility into network performance and improved agility. Cisco CX enabled Westpac to manage disruptions and risk more effectively.
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Cisco ACI and Cisco Security helped NYC Health + Hospitals migrate two data centers with minimal downtime. The team improved... network visibility and traffic control. Security posture was strengthened to protect patient data. CTO Jeff Lutz credits Cisco for enabling robust, flexible IT infrastructure. Cisco Services and ThousandEyes supported the transformation.
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Success Tracks and CX Cloud help Olympic Medical Center improve IT adoption and speed up issue resolution. The hospital uses... these Cisco solutions to make its IT environment work better. This leads to faster problem solving and easier technology use. Olympic Medical Center benefits from a more efficient and reliable IT system.
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Cisco Services helped Repsol migrate 65% of its infrastructure to the cloud, supporting a net-zero emissions goal by 2050. The Cisco CX... team enabled digital transformation, automation, and network evolution with minimal disruption. Repsol used Cisco Catalyst Center, SD-WAN, and Secure Workload to boost efficiency and security. Bandwidth needs increased 5x during the pandemic, but the network adapted with no issues. Automation reduced manual tasks, letting IT focus on strategic work.
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Cisco Services helped United Airlines launch Agent on Demand for faster customer service during flight disruptions. United Airlines used Cisco... Webex, AppDynamics, and ThousandEyes to give passengers quick access to agents and real-time support. Automation improved productivity and made the network more secure. Real-time insights helped avoid system downtime. The solution eased employee workload and improved the passenger experience.
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Cisco Catalyst Center and SD-WAN improved Coles's Wi-Fi in stores and offices. Coles gained better network visibility and faster issue... resolution. Employee experience in stores improved. Operational readiness and response times increased. The mean-time-to-resolution dropped from days or weeks to hours. Cisco solutions helped Coles innovate in retail technology.
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Cisco CX Cloud helped Enel, a global energy provider, gain real-time insights for their supply chain. Enel used the platform... to optimize operations and manage a network serving 74 million users. Cisco supported Enel's digital transformation and integration of solar and wind energy. The solution improved efficiency and set a path for sustainable energy management.
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Cisco Services helped Trident Technical College improve network reliability and security. The college faced challenges with limited IT staff and... the need for secure, accessible education. Cisco Catalyst Center, Identity Services Engine, and Umbrella increased IT team efficiency. The college maximized its Cisco product investments and now detects security incidents quickly.
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Wrexham County Borough Council worked with Cisco Partner CAE and Cisco Customer Experience to upgrade its network. The goal was... to provide better and safer education services. The project focused on modernizing digital infrastructure. This helped deliver richer learning experiences for students. Security and reliability improved for the council's education network.
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Cisco CX Cloud helped DENSO cut OS upgrade time from over 6 months to just 5 days. The platform improved... network visibility and reduced security incidents. DENSO used advisory and insights features for better risk management. Proactive lifecycle management was enabled with Cisco DNA automation. Cisco Success Tracks supported operational efficiency for this global automotive manufacturer.
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Equalit, Gemeente Oosterhout used Cisco Catalyst Series Switches and Wireless Controllers to improve their network. They also used Cisco Catalyst... Center for better management. The solution focused on customer experience and enterprise switching. The case highlights the use of Cisco's wireless and switching technology for enhanced IT services.
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Cisco Network Services Orchestrator helped OTE Group improve network automation. The solution aimed to streamline operations and reduce manual tasks.... OTE Group used Cisco technology to enhance service delivery. The case highlights benefits in efficiency and network management. No specific metrics or numbers are provided in the available content.
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