Real-World Case Studies and Customer Success Stories with Calabrio Call Recording

Calabrio ONE helped Mersey Care NHS Foundation Trust improve its mental health crisis services. The Trust needed a 24/7 urgent... mental health helpline to meet rising demand and strict response times. Calabrio's platform enabled better data insights and multi-channel support. The solution identified that 21% of contacts were clinical and 15.3% were repeat callers. It also reduced time spent on after-call notes and reporting.
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Calabrio ONE helped Houston Methodist Hospital improve call center performance. The hospital used workforce management to boost agent productivity and... efficiency. Leaders gained access to data for better goal-setting and coaching. Nearly 1,000 agents across 40+ locations benefited. The solution protected agent well-being while raising service quality.
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Calabrio ONE helped Mersey Care NHS Foundation Trust improve its mental health crisis services. The Trust needed a 24/7 urgent... mental health helpline to meet rising demand and strict response times. Calabrio's platform enabled better data insights and multi-channel support. The solution identified that 21% of contacts were clinical and 15.3% were repeat callers. It also reduced time spent on after-call notes and reporting.
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Calabrio ONE helped Houston Methodist Hospital improve call center performance. The hospital used workforce management to boost agent productivity and... efficiency. Leaders gained access to data for better goal-setting and coaching. Nearly 1,000 agents across 40+ locations benefited. The solution protected agent well-being while raising service quality.
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Calabrio ONE helped Houston Methodist Hospital improve call center performance. The hospital used workforce management to boost agent productivity and... efficiency. Leaders gained access to data for better goal-setting and coaching. Nearly 1,000 agents across 40+ locations benefited. The solution protected agent well-being while raising service quality.
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Calabrio ONE helped Mersey Care NHS Foundation Trust improve its mental health crisis services. The Trust needed a 24/7 urgent... mental health helpline to meet rising demand and strict response times. Calabrio's platform enabled better data insights and multi-channel support. The solution identified that 21% of contacts were clinical and 15.3% were repeat callers. It also reduced time spent on after-call notes and reporting.
Show More..

Calabrio ONE helped Houston Methodist Hospital improve call center performance. The hospital used workforce management to boost agent productivity and... efficiency. Leaders gained access to data for better goal-setting and coaching. Nearly 1,000 agents across 40+ locations benefited. The solution protected agent well-being while raising service quality.
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Calabrio ONE helped Mersey Care NHS Foundation Trust improve its mental health crisis services. The Trust needed a 24/7 urgent... mental health helpline to meet rising demand and strict response times. Calabrio's platform enabled better data insights and multi-channel support. The solution identified that 21% of contacts were clinical and 15.3% were repeat callers. It also reduced time spent on after-call notes and reporting.
Show More..

Calabrio ONE helped Houston Methodist Hospital improve call center performance. The hospital used workforce management to boost agent productivity and... efficiency. Leaders gained access to data for better goal-setting and coaching. Nearly 1,000 agents across 40+ locations benefited. The solution protected agent well-being while raising service quality.
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Calabrio WFM helped Zen Internet improve contact center efficiency. Managers replaced manual Excel planning with automated forecasting and scheduling. The... new system made it easy for agents to check shifts, request changes, and get instant leave responses. Managers can now run quick forecasts and create schedules years in advance. The solution increased operational efficiency, saved time, improved visibility, and boosted employee engagement.
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Calabrio ONE helped Telia Company AB improve workforce management for its contact center and retail staff. Telia used automated scheduling... to optimize agent shifts and boost agent happiness. The solution led to a 14% decrease in store wait times. Telia now delivers better customer experiences across phone, digital, and retail channels. The platform supports 4,000 agents handling nine million queries each year.
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Calabrio WFM helped Zen Internet improve contact center efficiency. Managers replaced manual Excel planning with automated forecasting and scheduling. The... new system made it easy for agents to check shifts, request changes, and get instant leave responses. Managers can now run quick forecasts and create schedules years in advance. The solution increased operational efficiency, saved time, improved visibility, and boosted employee engagement.
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Calabrio ONE helped Telia Company AB improve workforce management for its contact center and retail staff. Telia used automated scheduling... to optimize agent shifts and boost agent happiness. The solution led to a 14% decrease in store wait times. Telia now delivers better customer experiences across phone, digital, and retail channels. The platform supports 4,000 agents handling nine million queries each year.
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Calabrio WFM helped Zen Internet improve contact center efficiency. Managers replaced manual Excel planning with automated forecasting and scheduling. The... new system made it easy for agents to check shifts, request changes, and get instant leave responses. Managers can now run quick forecasts and create schedules years in advance. The solution increased operational efficiency, saved time, improved visibility, and boosted employee engagement.
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Calabrio ONE helped Telia Company AB improve workforce management for its contact center and retail staff. Telia used automated scheduling... to optimize agent shifts and boost agent happiness. The solution led to a 14% decrease in store wait times. Telia now delivers better customer experiences across phone, digital, and retail channels. The platform supports 4,000 agents handling nine million queries each year.
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Calabrio WFM helped Zen Internet improve contact center efficiency. Managers replaced manual Excel planning with automated forecasting and scheduling. The... new system made it easy for agents to check shifts, request changes, and get instant leave responses. Managers can now run quick forecasts and create schedules years in advance. The solution increased operational efficiency, saved time, improved visibility, and boosted employee engagement.
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Calabrio ONE helped Telia Company AB improve workforce management for its contact center and retail staff. Telia used automated scheduling... to optimize agent shifts and boost agent happiness. The solution led to a 14% decrease in store wait times. Telia now delivers better customer experiences across phone, digital, and retail channels. The platform supports 4,000 agents handling nine million queries each year.
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Calabrio ONE helped Wix cut time spent on agent scheduling by 40%. Wix's Customer Care Team supports 282 million users... worldwide, but manual scheduling was slow and error-prone. Analysts took up to four days to create schedules using spreadsheets. Calabrio automated the process, reducing errors and making it easier to adjust shifts. This improved adherence and reduced shrinkage across shifts.
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Calabrio WFM helped Shopify manage a global, remote support team. Shopify struggled with manual scheduling and vacation requests using spreadsheets.... The process took over 40 hours per week for vacation requests alone. Calabrio WFM automated scheduling and vacation processing. Shopify saved 40+ hours per week on vacation requests and several hours per week managing schedules. The team gained more flexible and varied scheduling options for agents.
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Calabrio ONE helped Wix cut time spent on agent scheduling by 40%. Wix's Customer Care Team supports 282 million users... worldwide, but manual scheduling was slow and error-prone. Analysts took up to four days to create schedules using spreadsheets. Calabrio automated the process, reducing errors and making it easier to adjust shifts. This improved adherence and reduced shrinkage across shifts.
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Calabrio WFM helped Shopify manage a global, remote support team. Shopify struggled with manual scheduling and vacation requests using spreadsheets.... The process took over 40 hours per week for vacation requests alone. Calabrio WFM automated scheduling and vacation processing. Shopify saved 40+ hours per week on vacation requests and several hours per week managing schedules. The team gained more flexible and varied scheduling options for agents.
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Calabrio ONE helped Wix cut time spent on agent scheduling by 40%. Wix's Customer Care Team supports 282 million users... worldwide, but manual scheduling was slow and error-prone. Analysts took up to four days to create schedules using spreadsheets. Calabrio automated the process, reducing errors and making it easier to adjust shifts. This improved adherence and reduced shrinkage across shifts.
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Calabrio WFM helped Shopify manage a global, remote support team. Shopify struggled with manual scheduling and vacation requests using spreadsheets.... The process took over 40 hours per week for vacation requests alone. Calabrio WFM automated scheduling and vacation processing. Shopify saved 40+ hours per week on vacation requests and several hours per week managing schedules. The team gained more flexible and varied scheduling options for agents.
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Calabrio ONE helped Wix cut time spent on agent scheduling by 40%. Wix's Customer Care Team supports 282 million users... worldwide, but manual scheduling was slow and error-prone. Analysts took up to four days to create schedules using spreadsheets. Calabrio automated the process, reducing errors and making it easier to adjust shifts. This improved adherence and reduced shrinkage across shifts.
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Calabrio WFM helped Shopify manage a global, remote support team. Shopify struggled with manual scheduling and vacation requests using spreadsheets.... The process took over 40 hours per week for vacation requests alone. Calabrio WFM automated scheduling and vacation processing. Shopify saved 40+ hours per week on vacation requests and several hours per week managing schedules. The team gained more flexible and varied scheduling options for agents.
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Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after... growing its team four times in size. The company replaced manual Excel scheduling with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.
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Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after... growing its team four times in size. The company replaced manual Excel scheduling with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.
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Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after... growing its team four times in size. The company replaced manual Excel scheduling with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.
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Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after... growing its team four times in size. The company replaced manual Excel scheduling with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.
Show More..

Calabrio ONE helped Assurity move its contact center to the cloud. Assurity needed a better way to schedule agents after... growing its team four times in size. The company replaced manual Excel scheduling with Calabrio ONE’s workforce optimization platform. In just two months, the post-issue team saw a 19% increase in answer rate and a 41-second drop in wait time. Fraud investigations became faster and customer service improved.
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Calabrio WFM helped the Finnish Tax Administration improve back-office operations. Before, leaders had no visibility into daily work and used... manual spreadsheets for 3,500 agents. Calabrio WFM automated scheduling and work distribution. This led to a 10-20% decrease in backlog. Workers became happier and more productive. The solution enabled better prioritization of tasks and improved work-life balance.
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Calabrio WFM helped the Finnish Tax Administration improve back-office operations. Before, leaders had no visibility into daily work and used... manual spreadsheets for 3,500 agents. Calabrio WFM automated scheduling and work distribution. This led to a 10-20% decrease in backlog. Workers became happier and more productive. The solution enabled better prioritization of tasks and improved work-life balance.
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Calabrio WFM helped the Finnish Tax Administration improve back-office operations. Before, leaders had no visibility into daily work and used... manual spreadsheets for 3,500 agents. Calabrio WFM automated scheduling and work distribution. This led to a 10-20% decrease in backlog. Workers became happier and more productive. The solution enabled better prioritization of tasks and improved work-life balance.
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Calabrio WFM helped the Finnish Tax Administration improve back-office operations. Before, leaders had no visibility into daily work and used... manual spreadsheets for 3,500 agents. Calabrio WFM automated scheduling and work distribution. This led to a 10-20% decrease in backlog. Workers became happier and more productive. The solution enabled better prioritization of tasks and improved work-life balance.
Show More..

Calabrio WFM helped the Finnish Tax Administration improve back-office operations. Before, leaders had no visibility into daily work and used... manual spreadsheets for 3,500 agents. Calabrio WFM automated scheduling and work distribution. This led to a 10-20% decrease in backlog. Workers became happier and more productive. The solution enabled better prioritization of tasks and improved work-life balance.
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Calabrio ONE helped Gordon Food Service cut manual bot analysis from 80% to 20% of their time. The team used... AI-powered insights to automate transcript review and identify key topics faster. Handle time dropped by 80%. The bot automation score rose from 58% to 63%. The bot experience score improved from 80 to 84. Containment rate increased from 81% to 87%.
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Calabrio ONE helped Gordon Food Service cut manual bot analysis from 80% to 20% of their time. The team used... AI-powered insights to automate transcript review and identify key topics faster. Handle time dropped by 80%. The bot automation score rose from 58% to 63%. The bot experience score improved from 80 to 84. Containment rate increased from 81% to 87%.
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Calabrio ONE helped Gordon Food Service cut manual bot analysis from 80% to 20% of their time. The team used... AI-powered insights to automate transcript review and identify key topics faster. Handle time dropped by 80%. The bot automation score rose from 58% to 63%. The bot experience score improved from 80 to 84. Containment rate increased from 81% to 87%.
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Calabrio ONE helped Gordon Food Service cut manual bot analysis from 80% to 20% of their time. The team used... AI-powered insights to automate transcript review and identify key topics faster. Handle time dropped by 80%. The bot automation score rose from 58% to 63%. The bot experience score improved from 80 to 84. Containment rate increased from 81% to 87%.
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Calabrio WFM helped Nationwide upgrade its workforce management. Nationwide needed a flexible tool to handle complex scheduling and integrate with... Amazon Connect and QStory. Calabrio WFM was chosen after a detailed review. The solution was implemented remotely during the COVID-19 pandemic. Staff onboarding used recorded content for easy learning. Calabrio WFM improved scheduling, resource planning, and workforce engagement for Nationwide.
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Calabrio WFM helped Nationwide upgrade its workforce management. Nationwide needed a flexible tool to handle complex scheduling and integrate with... Amazon Connect and QStory. Calabrio WFM was chosen after a detailed review. The solution was implemented remotely during the COVID-19 pandemic. Staff onboarding used recorded content for easy learning. Calabrio WFM improved scheduling, resource planning, and workforce engagement for Nationwide.
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Calabrio WFM helped Nationwide upgrade its workforce management. Nationwide needed a flexible tool to handle complex scheduling and integrate with... Amazon Connect and QStory. Calabrio WFM was chosen after a detailed review. The solution was implemented remotely during the COVID-19 pandemic. Staff onboarding used recorded content for easy learning. Calabrio WFM improved scheduling, resource planning, and workforce engagement for Nationwide.
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Calabrio WFM helped Nationwide upgrade its workforce management. Nationwide needed a flexible tool to handle complex scheduling and integrate with... Amazon Connect and QStory. Calabrio WFM was chosen after a detailed review. The solution was implemented remotely during the COVID-19 pandemic. Staff onboarding used recorded content for easy learning. Calabrio WFM improved scheduling, resource planning, and workforce engagement for Nationwide.
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Calabrio ONE helped Paychex unify its contact center workforce management. Paychex replaced three siloed systems with one platform. This improved... agent scheduling and forecasting. Paychex saw $500,000 in annual productivity savings. Agent adherence grew by 20%. Intraday optimization increased by 45%. Forecasts matched within 5% of actuals in the first 10 weeks.
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Calabrio ONE helped Paychex unify its contact center workforce management. Paychex replaced three siloed systems with one platform. This improved... agent scheduling and forecasting. Paychex saw $500,000 in annual productivity savings. Agent adherence grew by 20%. Intraday optimization increased by 45%. Forecasts matched within 5% of actuals in the first 10 weeks.
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Calabrio ONE helped Paychex unify its contact center workforce management. Paychex replaced three siloed systems with one platform. This improved... agent scheduling and forecasting. Paychex saw $500,000 in annual productivity savings. Agent adherence grew by 20%. Intraday optimization increased by 45%. Forecasts matched within 5% of actuals in the first 10 weeks.
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Calabrio ONE helped Paychex unify its contact center workforce management. Paychex replaced three siloed systems with one platform. This improved... agent scheduling and forecasting. Paychex saw $500,000 in annual productivity savings. Agent adherence grew by 20%. Intraday optimization increased by 45%. Forecasts matched within 5% of actuals in the first 10 weeks.
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Calabrio ONE helped JF Medier automate workforce management in their busy contact center. The team managed seven workloads and handled... thousands of calls and emails each month. Before Calabrio, all scheduling and forecasting was manual and time-consuming. With Calabrio ONE, forecast accuracy improved to within 2-3% of actuals. Active phone time increased by 25-30%. 80% of calls were answered within 60 seconds, and the average abandon rate dropped to 7%.
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Calabrio ONE helped JF Medier automate workforce management in their busy contact center. The team managed seven workloads and handled... thousands of calls and emails each month. Before Calabrio, all scheduling and forecasting was manual and time-consuming. With Calabrio ONE, forecast accuracy improved to within 2-3% of actuals. Active phone time increased by 25-30%. 80% of calls were answered within 60 seconds, and the average abandon rate dropped to 7%.
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Calabrio ONE helped JF Medier automate workforce management in their busy contact center. The team managed seven workloads and handled... thousands of calls and emails each month. Before Calabrio, all scheduling and forecasting was manual and time-consuming. With Calabrio ONE, forecast accuracy improved to within 2-3% of actuals. Active phone time increased by 25-30%. 80% of calls were answered within 60 seconds, and the average abandon rate dropped to 7%.
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Calabrio ONE helped JF Medier automate workforce management in their busy contact center. The team managed seven workloads and handled... thousands of calls and emails each month. Before Calabrio, all scheduling and forecasting was manual and time-consuming. With Calabrio ONE, forecast accuracy improved to within 2-3% of actuals. Active phone time increased by 25-30%. 80% of calls were answered within 60 seconds, and the average abandon rate dropped to 7%.
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Calabrio WFM helped OTTO improve workforce management for 1,600 agents. OTTO moved from manual scheduling to automated, mobile-accessible schedules. Managers... now create forecasts and schedules faster. Agents can view and trade shifts on their phones. Holiday and vacation planning is now fair and quick. This led to better agent engagement and higher productivity.
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Calabrio WFM helped OTTO improve workforce management for 1,600 agents. OTTO moved from manual scheduling to automated, mobile-accessible schedules. Managers... now create forecasts and schedules faster. Agents can view and trade shifts on their phones. Holiday and vacation planning is now fair and quick. This led to better agent engagement and higher productivity.
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Calabrio WFM helped OTTO improve workforce management for 1,600 agents. OTTO moved from manual scheduling to automated, mobile-accessible schedules. Managers... now create forecasts and schedules faster. Agents can view and trade shifts on their phones. Holiday and vacation planning is now fair and quick. This led to better agent engagement and higher productivity.
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Calabrio WFM helped OTTO improve workforce management for 1,600 agents. OTTO moved from manual scheduling to automated, mobile-accessible schedules. Managers... now create forecasts and schedules faster. Agents can view and trade shifts on their phones. Holiday and vacation planning is now fair and quick. This led to better agent engagement and higher productivity.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was... hard to use and did not support remote work. Calabrio ONE made it easy to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was... hard to use and did not support remote work. Calabrio ONE made it easy to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was... hard to use and did not support remote work. Calabrio ONE made it easy to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE helped Greater Western Water move to a cloud-based contact center during the COVID-19 pandemic. The old system was... hard to use and did not support remote work. Calabrio ONE made it easy to manage remote agents and record calls. The solution saved AU $2,000 per month by removing a third-party vendor. The contact center now answers 260,000 calls a year, with an average answer time of 30 seconds.
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Calabrio ONE Workforce Management helped Home Group improve scheduling in their contact centre. Home Group faced problems with their old... WFM tool as their team grew to 150 employees. They chose Calabrio WFM for better forecasting, scheduling, and analytics. After using Calabrio, Home Group saw a 20% increase in scheduling efficiencies. The solution supports over 125,000 customers in 55,000 homes across England and Scotland.
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Calabrio ONE Workforce Management helped Home Group improve scheduling in their contact centre. Home Group faced problems with their old... WFM tool as their team grew to 150 employees. They chose Calabrio WFM for better forecasting, scheduling, and analytics. After using Calabrio, Home Group saw a 20% increase in scheduling efficiencies. The solution supports over 125,000 customers in 55,000 homes across England and Scotland.
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Calabrio ONE Workforce Management helped Home Group improve scheduling in their contact centre. Home Group faced problems with their old... WFM tool as their team grew to 150 employees. They chose Calabrio WFM for better forecasting, scheduling, and analytics. After using Calabrio, Home Group saw a 20% increase in scheduling efficiencies. The solution supports over 125,000 customers in 55,000 homes across England and Scotland.
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Calabrio ONE Workforce Management helped Home Group improve scheduling in their contact centre. Home Group faced problems with their old... WFM tool as their team grew to 150 employees. They chose Calabrio WFM for better forecasting, scheduling, and analytics. After using Calabrio, Home Group saw a 20% increase in scheduling efficiencies. The solution supports over 125,000 customers in 55,000 homes across England and Scotland.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together... to give full flexibility and deep customer experience analytics. The solution lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together... to give full flexibility and deep customer experience analytics. The solution lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together... to give full flexibility and deep customer experience analytics. The solution lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped Twilio achieve a 546% ROI after switching to the platform. Twilio Flex and Calabrio ONE work together... to give full flexibility and deep customer experience analytics. The solution lets Twilio use customer interaction data to make better business decisions. Managers can engage employees and improve customer service with workforce optimization tools. The platform supports personalized customer interactions and strong brand protection.
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Calabrio ONE helped a leading global activewear retailer save over $20 million by improving operational efficiency. The company saw a... 250% increase in customer satisfaction and a 225% boost in contact center automation. Calabrio ONE enabled better workforce management and digital transformation. The retailer strengthened internal relationships and aligned teams for growth. These changes supported international expansion and a premium customer experience.
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Calabrio ONE helped a leading global activewear retailer save over $20 million. The company needed to boost workforce efficiency and... customer service. Calabrio provided managed services, monthly performance reports, and hands-on support. Customer satisfaction rose by 250%. Automation in the contact center increased by 225%. The partnership drove major operational improvements and cost savings.
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Calabrio ONE half einem führenden Bildungsdienstleister, die QA-Bewertungen um 67% zu steigern. Das Unternehmen ersetzte manuelle Prozesse durch eine cloudbasierte... Plattform für Qualitätsmanagement und Anrufaufzeichnung. Mit dem neuen QA-Dashboard und einer Anrufbibliothek verbesserte sich die Transparenz und das Coaching der Agenten. Die Kundenzufriedenheit stieg um 250%. Die Automatisierung nahm um 225% zu und sparte über 20 Millionen Dollar.
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Calabrio ONE helped a leading global sports apparel retailer save 20 million dollars. The company needed to boost workforce efficiency... and customer engagement. Calabrio provided managed services, coaching, and monthly performance reports over three years. The retailer saw a 250% increase in customer satisfaction and a 225% rise in contact center automation. Calabrio's partnership drove measurable operational improvements and cost savings.
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Calabrio ONE helped a major education services provider boost quality assurance evaluations by 67%. The company replaced manual, outdated systems... with Calabrio ONE’s cloud platform. This unified solution enabled real-time performance dashboards and easier call reviews. Monthly evaluations rose from 3,000 to 5,000, and the program expanded from 1 to 19 departments. Agents gained more transparency and engagement, improving student experiences.
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Calabrio ONE helped a leading global activewear retailer save $20 million. The company wanted to boost workforce efficiency and improve... customer engagement. Calabrio ONE delivered a 250% increase in customer satisfaction and a 225% rise in contact center automation. The retailer now operates with greater efficiency and better customer service.
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Calabrio ÉÉN helped a leading education service provider boost QA evaluations by 67%. The company supports thousands of students in... bachelor, master, and doctoral programs. Their old QA system was manual and inefficient, using Excel and outdated software. Calabrio ÉÉN brought consistency, insight, and transparency to their quality program. The provider now completes 3,000 to 5,000 evaluations per month and expanded QA from 1 to 19 departments.
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Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights... and visibility into past data. Calabrio WFM automated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.
Show More..

Calabrio ONE helped a leading global activewear retailer save over $20 million by improving operational efficiency. The company saw a... 250% increase in customer satisfaction and a 225% boost in contact center automation. Calabrio ONE enabled better workforce management and digital transformation. The retailer strengthened internal relationships and aligned teams for growth. These changes supported international expansion and a premium customer experience.
Show More..

Calabrio ONE helped a leading global activewear retailer save over $20 million. The company needed to boost workforce efficiency and... customer service. Calabrio provided managed services, monthly performance reports, and hands-on support. Customer satisfaction rose by 250%. Automation in the contact center increased by 225%. The partnership drove major operational improvements and cost savings.
Show More..

Calabrio ONE half einem führenden Bildungsdienstleister, die QA-Bewertungen um 67% zu steigern. Das Unternehmen ersetzte manuelle Prozesse durch eine cloudbasierte... Plattform für Qualitätsmanagement und Anrufaufzeichnung. Mit dem neuen QA-Dashboard und einer Anrufbibliothek verbesserte sich die Transparenz und das Coaching der Agenten. Die Kundenzufriedenheit stieg um 250%. Die Automatisierung nahm um 225% zu und sparte über 20 Millionen Dollar.
Show More..

Calabrio ONE helped a leading global sports apparel retailer save 20 million dollars. The company needed to boost workforce efficiency... and customer engagement. Calabrio provided managed services, coaching, and monthly performance reports over three years. The retailer saw a 250% increase in customer satisfaction and a 225% rise in contact center automation. Calabrio's partnership drove measurable operational improvements and cost savings.
Show More..

Calabrio ONE helped a major education services provider boost quality assurance evaluations by 67%. The company replaced manual, outdated systems... with Calabrio ONE’s cloud platform. This unified solution enabled real-time performance dashboards and easier call reviews. Monthly evaluations rose from 3,000 to 5,000, and the program expanded from 1 to 19 departments. Agents gained more transparency and engagement, improving student experiences.
Show More..

Calabrio ONE helped a leading global activewear retailer save $20 million. The company wanted to boost workforce efficiency and improve... customer engagement. Calabrio ONE delivered a 250% increase in customer satisfaction and a 225% rise in contact center automation. The retailer now operates with greater efficiency and better customer service.
Show More..

Calabrio ÉÉN helped a leading education service provider boost QA evaluations by 67%. The company supports thousands of students in... bachelor, master, and doctoral programs. Their old QA system was manual and inefficient, using Excel and outdated software. Calabrio ÉÉN brought consistency, insight, and transparency to their quality program. The provider now completes 3,000 to 5,000 evaluations per month and expanded QA from 1 to 19 departments.
Show More..

Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights... and visibility into past data. Calabrio WFM automated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.
Show More..

Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights... and visibility into past data. Calabrio WFM automated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.
Show More..

Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights... and visibility into past data. Calabrio WFM automated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.
Show More..

Calabrio ONE helped a leading global activewear retailer save over $20 million by improving operational efficiency. The company saw a... 250% increase in customer satisfaction and a 225% boost in contact center automation. Calabrio ONE enabled better workforce management and digital transformation. The retailer strengthened internal relationships and aligned teams for growth. These changes supported international expansion and a premium customer experience.
Show More..

Calabrio ONE helped a leading global activewear retailer save over $20 million. The company needed to boost workforce efficiency and... customer service. Calabrio provided managed services, monthly performance reports, and hands-on support. Customer satisfaction rose by 250%. Automation in the contact center increased by 225%. The partnership drove major operational improvements and cost savings.
Show More..

Calabrio ONE half einem führenden Bildungsdienstleister, die QA-Bewertungen um 67% zu steigern. Das Unternehmen ersetzte manuelle Prozesse durch eine cloudbasierte... Plattform für Qualitätsmanagement und Anrufaufzeichnung. Mit dem neuen QA-Dashboard und einer Anrufbibliothek verbesserte sich die Transparenz und das Coaching der Agenten. Die Kundenzufriedenheit stieg um 250%. Die Automatisierung nahm um 225% zu und sparte über 20 Millionen Dollar.
Show More..

Calabrio ONE helped a leading global sports apparel retailer save 20 million dollars. The company needed to boost workforce efficiency... and customer engagement. Calabrio provided managed services, coaching, and monthly performance reports over three years. The retailer saw a 250% increase in customer satisfaction and a 225% rise in contact center automation. Calabrio's partnership drove measurable operational improvements and cost savings.
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Calabrio ONE helped a major education services provider boost quality assurance evaluations by 67%. The company replaced manual, outdated systems... with Calabrio ONE’s cloud platform. This unified solution enabled real-time performance dashboards and easier call reviews. Monthly evaluations rose from 3,000 to 5,000, and the program expanded from 1 to 19 departments. Agents gained more transparency and engagement, improving student experiences.
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Calabrio ONE helped a leading global activewear retailer save $20 million. The company wanted to boost workforce efficiency and improve... customer engagement. Calabrio ONE delivered a 250% increase in customer satisfaction and a 225% rise in contact center automation. The retailer now operates with greater efficiency and better customer service.
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Calabrio ÉÉN helped a leading education service provider boost QA evaluations by 67%. The company supports thousands of students in... bachelor, master, and doctoral programs. Their old QA system was manual and inefficient, using Excel and outdated software. Calabrio ÉÉN brought consistency, insight, and transparency to their quality program. The provider now completes 3,000 to 5,000 evaluations per month and expanded QA from 1 to 19 departments.
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Calabrio WFM helped Fexco improve its outsourced contact centre services. Fexco faced challenges with manual forecasting and scheduling, lacking insights... and visibility into past data. Calabrio WFM automated forecasting and scheduling, giving leaders better control and flexibility. The solution enabled more accurate staffing plans, improved intraday planning, and empowered agents with mobile access. Fexco saw higher productivity, greater forecasting accuracy, and more employee engagement.
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Calabrio ONE helped a leading global activewear retailer save over $20 million by improving operational efficiency. The company saw a... 250% increase in customer satisfaction and a 225% boost in contact center automation. Calabrio ONE enabled better workforce management and digital transformation. The retailer strengthened internal relationships and aligned teams for growth. These changes supported international expansion and a premium customer experience.
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Calabrio ONE helped a leading global activewear retailer save over $20 million. The company needed to boost workforce efficiency and... customer service. Calabrio provided managed services, monthly performance reports, and hands-on support. Customer satisfaction rose by 250%. Automation in the contact center increased by 225%. The partnership drove major operational improvements and cost savings.
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Calabrio ONE half einem führenden Bildungsdienstleister, die QA-Bewertungen um 67% zu steigern. Das Unternehmen ersetzte manuelle Prozesse durch eine cloudbasierte... Plattform für Qualitätsmanagement und Anrufaufzeichnung. Mit dem neuen QA-Dashboard und einer Anrufbibliothek verbesserte sich die Transparenz und das Coaching der Agenten. Die Kundenzufriedenheit stieg um 250%. Die Automatisierung nahm um 225% zu und sparte über 20 Millionen Dollar.
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Calabrio ONE helped a leading global sports apparel retailer save 20 million dollars. The company needed to boost workforce efficiency... and customer engagement. Calabrio provided managed services, coaching, and monthly performance reports over three years. The retailer saw a 250% increase in customer satisfaction and a 225% rise in contact center automation. Calabrio's partnership drove measurable operational improvements and cost savings.
Show More..

Calabrio ONE helped a major education services provider boost quality assurance evaluations by 67%. The company replaced manual, outdated systems... with Calabrio ONE’s cloud platform. This unified solution enabled real-time performance dashboards and easier call reviews. Monthly evaluations rose from 3,000 to 5,000, and the program expanded from 1 to 19 departments. Agents gained more transparency and engagement, improving student experiences.
Show More..

Calabrio ONE helped a leading global activewear retailer save $20 million. The company wanted to boost workforce efficiency and improve... customer engagement. Calabrio ONE delivered a 250% increase in customer satisfaction and a 225% rise in contact center automation. The retailer now operates with greater efficiency and better customer service.
Show More..

Calabrio ÉÉN helped a leading education service provider boost QA evaluations by 67%. The company supports thousands of students in... bachelor, master, and doctoral programs. Their old QA system was manual and inefficient, using Excel and outdated software. Calabrio ÉÉN brought consistency, insight, and transparency to their quality program. The provider now completes 3,000 to 5,000 evaluations per month and expanded QA from 1 to 19 departments.
Show More..