Airship Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Airship.

Other use cases:

  • Customer Case Management
  • Segmentation And Targeting
  • Lead Engagement
  • Products & Pricelist Management
  • Touchpoint Management
  • Social Media Marketing
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Airship.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Airship Use-Cases and Business Priorities: Customer Satisfaction Data

Airship works with different mediums / channels such as Mobile. Text SMS. E-Mail etc.

Airship's features include Alerts: Popups & Notifications, Personalization, Ticketing, etc. and Airship support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Airship analytics capabilities include Custom Reports, and Analytics.

Reviews

"Airship was the first tool that allowed us to get robust reporting. We've learned a lot more about what does (and does not) motivate a player to engage with a push notification, and that's really helped us tailor our strategy." - Ryan Pierce

Peer review evidence (same sources as the product rating summary)

"...The brand has seen 400% greater engagement with location-targeted notifications vs. non-targeted alerts...." Case Study William Hill
"...Neue Z rcher Zeitung (NZZ) is the Swiss newspaper of record and one of the oldest papers still published...." Case Study Neue Zurcher Zeitung
"...Today, more than half of all AMC tickets are purchased through smartphones and tablets, and the company s online systems are all tightly integrated with its AMC Stubs rewards program building customer loyalty with every visit...." Case Study AMC Theatres

Airship, Attentive, Alpha Anywhere, Onesignal, Branch linking platform, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Popular Business Setting

for Airship

Top Industries

  • Retail
  • Media Production
  • Entertainment

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Airship is popular in Retail, Media Production, and Entertainment and is widely used by Enterprise, Mid Market, and Small Business.

Airship Customer wins, Customer success stories, Case studies

What solutions does Airship provide for Engagement Management?

How efficiently Does Airship manage your Communication Management?

How does Airship address your Loyalty Management Challenges?

What Are the key features of Airship for Customer Case Management?

Why is Airship the best choice for Segmentation And Targeting?

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Airship testimonial

Ryan Pierce

Director of Marketing

GSN Games

Airship was the first tool that allowed us to get robust reporting. We've learned a lot more about what does (and does not) motivate a player to engage with a push notification, and that's really helped us tailor our strategy. Testimonial By Ryan Pierce
Airship testimonial

Federico Saltalamacchia

CRM & Digital Marketing Manager

The Space Cinema

Airship provides us with an incredible number of competitive advantages. Its expanded feature set and powerful automation capabilities played a big part in why we migrated from Accengage. Testimonial By Federico Saltalamacchia
Airship testimonial

Victor Abrahao

Marketing Coordinator

Magazine Luiza

More and more customers are engaging with us now. Little by little, we’re increasing our click-through rates and conversions using Airship. Testimonial By Victor Abrahao
CUSTOMERS TESTIMONIALS
Airship testimonial

Ryan Pierce

Director of Marketing

GSN Games

Airship was the first tool that allowed us to get robust reporting. We've learned a lot more about what does (and does not) motivate a player to engage with a push notification, and that's really helped us tailor our strategy. Testimonial By Ryan Pierce
Airship testimonial

Federico Saltalamacchia

CRM & Digital Marketing Manager

The Space Cinema

Airship provides us with an incredible number of competitive advantages. Its expanded feature set and powerful automation capabilities played a big part in why we migrated from Accengage. Testimonial By Federico Saltalamacchia
Airship testimonial

Victor Abrahao

Marketing Coordinator

Magazine Luiza

More and more customers are engaging with us now. Little by little, we’re increasing our click-through rates and conversions using Airship. Testimonial By Victor Abrahao
 

a composite organization based on interviewed customers - Multiple Industries (retail, Logistics, Hospitality, Travel, Communications, Financial Services) - Very Large

Airship Announces Results Guarantee; Releases Commissioned Study Finding 476% ROI for Composite Organization

Airship announced its Results Guarantee, committing to specific business outcomes for new customers. A Forrester Consulting study found a 476% ROI for a composite organization using Airship's platfor...m, highlighting benefits like elevated customer experiences and AI-driven marketing effectiveness. The study involved interviews with six enterprise customers across various industries.

Read on →
 

M6 and OneFootball - Media - Large

Protected: How Airship empowers brands to score during the World Cup

Airship's mobile-first customer experience platform is being used by over 50 brands, including M6 and OneFootball, to manage real-time fan engagement during the World Cup. The platform supports massi...ve traffic spikes and delivers personalized notifications without delays, enhancing fan interaction and driving significant advertising revenue.

Read on →
 

Fortune 100 Transportation & E-Commerce Company - Transportation And E Commerce - Very Large

Airship AI Secures Seven Figure Follow-On Contract Award with Fortune 100 Transportation & E-Commerce Company

Airship AI secured a $1.9 million follow-on contract with a Fortune 100 transportation and e-commerce company. The contract involves system maintenance and sustainment using Airship AI's Acropolis En...terprise Video and Data Management platform. This deal highlights Airship AI's role in enhancing physical security and managing global logistics operations for large-scale enterprises.

Read on →

Proximus - Telecommunications - Large

Brussels, Belgium

Proximus used Airship to launch onboarding journeys for its Proximus+ app. The goal was to help new users discover and adopt a wide range of digital services beyond telecom. Airship enabled daily fea...ture education and in-app feedback, guiding users through the app step by step. Over 100,000 users engaged with these onboarding journeys. Proximus saw higher awareness and adoption of non-core services, with improved early engagement and user feedback.

 

Ace Hardware - Retail - Very Large

Oak Brook, USA

Airship helped Ace Hardware turn its app into a personalized shopping hub. Ace used Airship to send segmented push notifications and run abandoned cart campaigns. This led to a 6X increase in engagem...ent and a 13% conversion rate from abandoned cart messages. No-code surveys collected customer preferences, boosting zero-party data. The app now delivers tailored product recommendations and drives repeat conversions.

 

AccuWeather - Media Production - Large

State College, USA

AccuWeather uses Airship to send weather alerts twice as fast as competitors. The app delivers real-time, personalized notifications to millions of users. Airship helps AccuWeather reach over 310 mil...lion monthly visitors with instant, segmented alerts. The solution boosts user engagement with interest-based messages. Web notifications also drive more site traffic and ad revenue. Fast, reliable alerts help keep users safe and informed.

Why Your CRM Strategy Should Include Cozy Onboarding

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Airship

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Attentive, Alpha Anywhere, Onesignal and Branch Linking Platform are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.
lightning

Peers used Airship for engagement management and communication management

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship News

Product

How Airship’s new RND scanning helps protect your SMS program

Airship has introduced two new RND scanning features to enhance SMS compliance. The Full RND Scan checks subscriber lists against the FCC's Reassigned Numbers Database, while Carrier Deactivation RND Scanning uses a suppress-then-verify workflow to prevent false positives. These tools help brands manage reassigned numbers, reducing TCPA violation risks and maintaining SMS program compliance.

Product

CleverTap competitors: How Airship handles no-code differently

Airship differentiates itself from CleverTap by offering a no-code native app experience editor, enabling product, growth, and marketing teams to create and manage in-app experiences without developer involvement. This positions Airship as a strong choice for mobile-first brands seeking to build comprehensive in-app experiences and cross-channel engagement, contrasting with CleverTap's focus on analytics and campaign orchestration.

Executive

Airship Appoints Laura Zwahlen as CRO

Airship has appointed Laura Zwahlen as Chief Revenue Officer. She will lead global revenue activities, aligning sales, account management, and customer success to enhance market leadership and customer impact. Zwahlen brings over 20 years of experience in revenue leadership, having previously served as CRO at NextRoll.

Executive

Airship Names Laura Zwahlen Chief Revenue Officer to Lead Global Growth ...

Airship appoints Laura Zwahlen as Chief Revenue Officer to lead global growth. Zwahlen will oversee global revenue functions, aligning commercial operations to drive execution. Her appointment comes as Airship expands its platform with AI-driven capabilities, aiming to enhance customer engagement and retention. Zwahlen's extensive experience in scaling technology businesses will support Airship's strategic goals in the evolving customer engagement market.

Airship Profile

Company Name

Airship

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

Financials

SERIES F