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Hospitality Case Studies and Success Stories with Airship
CASE STUDY Caesars Entertainment
Airship helped Caesars Entertainment improve its mobile strategy. Caesars used the Airship Customer Engagement Platform to send personalized, location-based offers and automated messages. Caesars saw... a 3.5x higher 3-month retention rate for users who opted in to push notifications. The company also achieved a 120% boost in its App Store rating. Caesars now keeps guests engaged and increases revenue through targeted mobile messaging.
Airship helps eToro send fast, large-scale alerts to users. eToro uses Airship to deliver social and market notifications across web and mobile. This leads to more open trades and higher revenue from... spreads. eToro reduced push notification opt-outs by letting users control notification types and channels. Airship's platform gives eToro the scalability needed for timely investor updates.
Airship Mobile Wallet helped SXSW improve the guest pass experience at its annual festival. SXSW replaced physical wristbands with digital passes, making entry easier for attendees. This change led t...o a 25% increase in total credentials distributed. SXSW also saw a 54% decrease in credential costs. The solution made event operations smoother and supported sustainability goals.
Banking Case Studies and Success Stories with Airship
CASE STUDY CIMB Singapore
Airship helped CIMB Singapore transform its CIMB Clicks app into a virtual branch. The bank used Airship’s in-app messaging, message center, and push notifications to deliver personalized content and... alerts. CIMB saw a 162% year-over-year increase in monthly active users and a 49% growth in app customers in two months. Engagement improved with 7% higher direct open rates and 82% higher opt-in rates for push notifications. App store ratings rose 2.8 times on Apple and 1.5 times on Google Play.
Airship helped CIMB Singapore improve its CIMB Clicks app for better customer engagement and loyalty. The bank wanted to create a virtual branch with secure, personalized, and convenient banking. Usi...ng Airship’s in-app messaging, push notifications, and no-code tools, CIMB delivered over 15 million targeted messages and improved app experiences. Results included a 162% year-over-year increase in monthly active users, 49% growth in app customers in two months, higher open and opt-in rates, and big gains in app store ratings.
Telecommunications Case Studies and Success Stories with Airship
CASE STUDY Orange
Airship's no-code native surveys helped Orange, a leading telecommunications company, increase customer feedback by 30 times. Orange used Airship to deliver seamless in-app surveys across its mobile ...apps. The new approach replaced HTML webviews, which had low response rates. With Airship, Orange quickly deployed and tested surveys without developer resources. In just two months, survey responses grew 30x and customer satisfaction improved, with a 9-point increase in NPS.
Airship's no-code native surveys helped Orange, a leading telecom company, boost customer feedback. Orange replaced HTML webview surveys with Airship’s in-app surveys. This change made surveys easier... for users and increased response rates by 30 times in just two months. Orange also saw a 9-point increase in NPS. Product owners used Airship’s Experience Editor and A/B testing to improve survey engagement without developer help.
Information Services Case Studies and Success Stories with Airship
CASE STUDY AccuWeather
Airship helps AccuWeather deliver critical weather alerts quickly and reliably. AccuWeather needed to send fast, personalized notifications to keep users safe and engaged. With Airship, AccuWeather n...ow delivers breaking alerts faster than competitors over 80% of the time. The platform enables instant, interest-based alerts and expands reach with web notifications. This boosts user engagement and increases site traffic.
AccuWeather uses Airship to send critical weather alerts quickly and reliably. The challenge was to deliver faster, customizable alerts to keep users engaged and safe. With Airship, AccuWeather now d...elivers breaking weather alerts faster than competitors over 80% of the time. Personalized and interest-based notifications help increase user engagement. Web notifications also help AccuWeather reach more people and boost site traffic.
Restaurants Case Studies and Success Stories with Airship
CASE STUDY McDonald’s France
Airship push notifications helped McDonald’s France boost customer engagement. The company used automated customer journeys and segmented web push notifications. In three months, they gained 517,000 ...opt-ins with a 96% retention rate. First message performance increased by 58% compared to their previous benchmark. Automated reengagement messages helped prevent churn. The solution made each message more relevant and effective.
Caribou Coffee used the Airship platform to boost app engagement and improve customer experience. The company wanted to drive real-time engagement and increase app stickiness for its loyalty program.... With Airship, Caribou Coffee saw a 127% increase in daily active users on days when push notifications were sent. Five times more app users engaged with the Message Center than with push notifications alone. Caribou Coffee also doubled app traffic by promoting a new trivia feature with Airship Push Notifications.
Airship helped Caribou Coffee boost app engagement. Caribou used Airship to send push notifications and in-app messages. Daily active users increased by 127% on days with push notifications. Five tim...es more users engaged with the Message Center than with push alone. App traffic doubled when Caribou promoted a new trivia feature using Airship. 59% of Caribou's 575,000 app users now opt in to push notifications.
Design Case Studies and Success Stories with Airship
CASE STUDY ARTE
Airship's Message Center helped ARTE boost content visibility and engagement. ARTE used the Message Center to showcase curated media features and reach their full app audience. They saw a 5% increase... in app sessions on Sundays in the first quarter. Direct engagement in the Message Center was 260% higher than with push campaigns. Editors could manage campaigns quickly, making the team more agile. The Message Center became a key part of ARTE's app experience.
Airship helped OneFootball deliver personalized experiences to its 200 million users. OneFootball used Airship's Scenes and Surveys to create end-of-year Wrap-Ups and Daily Digests. The project went ...from idea to global launch in just two weeks. Results included a 25% completion rate in the first week and 50% engagement on Android and iOS. 40% of users said they were very satisfied. OneFootball used Airship's no-code tools, A/B testing, and surveys to optimize engagement and satisfaction.
Airship Push Notifications help Sky News deliver breaking news faster than competitors. The Sky News app is the top commercial news destination in the U.K. with over 1 million monthly active users. U...sing Airship, Sky News saw a spike in app opens and more time spent in the app. Push notifications drive reader loyalty and boost app traffic during big stories. Performance analytics support effective retargeting and cross-channel engagement.
Airship helped OneFootball deliver personalized experiences to its 200 million users. The team used Airship Scenes and Surveys to launch end-of-year Wrap-Ups and a Daily Digest in just two weeks. One...Football achieved a 25% completion rate in the first week and 50% engagement on both Android and iOS. 40% of users said they were very satisfied. Airship's no-code tools and fast support enabled rapid, large-scale deployment and ongoing optimization with A/B testing and surveys.
Airship's Message Center helped ARTE boost content visibility and engagement. ARTE used the Message Center to showcase curated media features and reach their full app audience. They saw a 5% increase... in app sessions on Sundays in the first quarter. Direct engagement in the Message Center was 260% higher than with push campaigns. Editors could manage campaigns quickly, making the team more agile. The success led to new app features and more ways to engage users.
Media Production Case Studies and Success Stories with Airship
CASE STUDY OPB
Airship helped OPB reach more people with mobile and web notifications. OPB wanted to keep users engaged and show the value of its content. Using Airship, OPB saw a 78% long-term retention rate for w...eb notification subscribers. Notification open rates were 2.7 times higher than email. Airship notifications now drive 2% of OPB's total online traffic, surpassing Twitter.
Learn how Sky News uses Airship Push Notifications to deliver breaking news before its competitors — and continually engages its users throughout the day.
Learn how Sky News uses Airship Push Notifications to deliver breaking news before its competitors — and continually engages its users throughout the day.
Airship helps Sky News deliver breaking news faster than its competitors. Sky News uses Airship Push Notifications to send news alerts quickly to its app users. This leads to more app opens and longe...r time spent in the app. Sky News has over 1 million monthly active users. Airship's tools also help Sky News retarget users and drive cross-channel engagement. Push Notifications give Sky News speed and credibility in news delivery.
Airship helped bol boost app downloads and opt-ins with a cross-channel customer experience. bol faced declining app downloads and stagnant opt-ins. Using Airship, bol launched a 'Price Alert' campai...gn with email, in-app, and push notifications. The campaign drove 3x higher open and opt-in rates than the retail average. Engagement stayed 25% higher after the campaign. bol used automation and experimentation to optimize results and increase customer loyalty.
Airship helped bol, a leading online retailer, boost app downloads and opt-ins with a cross-channel customer experience. bol faced declining app downloads and stagnant opt-ins. Using Airship, bol lau...nched a 'Price Alert' campaign with personalized push notifications, email, and in-app messaging. The campaign drove 3X higher open and opt-in rates than the retail average. Engagement stayed 25% higher after the campaign, helping bol achieve sustained customer loyalty and growth.
Airship helped Ulta Beauty double conversion rates with hyper-personalized retargeting. Ulta Beauty used Airship's no-code platform to build in-app surveys and capture customer preferences. The team ...gathered over 825,000 guest preferences and achieved a 7% response rate. Customers exposed to the in-app Scene saw 2.8x higher purchase conversion rates. Push recipients had 2.48x higher conversion rates than Ulta Beauty’s average. Ulta Beauty used these insights to send targeted messages and boost engagement.
Sports Case Studies and Success Stories with Airship
CASE STUDY United States Tennis Association (USTA) / US Open
Airship helped the US Open app boost fan engagement using beacons and mobile push notifications. The USTA wanted to improve the fan experience and increase partner visibility. They used location-base...d targeting and personalized notifications. The app achieved a 53% open rate for live streaming alerts and a 32% click-through rate for last-minute ticket offers. Partners also gained more exposure through the app.
TNT Sports used the Airship Experience Platform to improve their March Madness Live app. They wanted to keep fans engaged during the NCAA tournament. They used onboarding messages and push notificati...ons to boost engagement. Live Activities helped users stay updated with live scores. As a result, TNT Sports saw 25% longer live viewing sessions and twice as many app sessions from Live Activities users. The team also used testing and analytics to keep making the app better.
CASE STUDY United States Tennis Association (USTA) / US Open
Airship helped the US Open app boost fan engagement with beacons and mobile notifications. The USTA wanted to improve the fan experience and increase partner visibility. They used location-based push... notifications and a message center to reach fans. The app achieved a 53% open rate for live streaming notifications. It also saw a 32% click-through rate for last-minute ticket offers. Partners got more exposure through the app.
Airship helped William Hill improve its mobile betting experience. William Hill used Airship's push notifications and analytics to grow its user base. The company saw 2.5 million app downloads. Locat...ion-targeted push notifications led to 400% greater engagement compared to non-targeted alerts. William Hill used segmentation and send time features to boost app traffic. The solution helped drive revenue growth and better customer engagement.
Airship helped TNT Sports improve its March Madness Live app. TNT Sports used Airship's in-app messaging and push notifications to boost fan engagement. Strategic onboarding increased opt-in rates fo...r notifications. Rich push and live activities kept users coming back. TNT Sports saw 25% longer live viewing sessions and twice as many app sessions from Live Activities users.
Airship helped William Hill improve its mobile betting experience. William Hill used Airship's push notifications and analytics to grow its user base. The company saw 2.5 million app downloads since ...launch. Location-targeted push notifications led to 400% greater engagement compared to non-targeted alerts. William Hill used segmentation and send time features to increase app traffic and drive revenue.
Other Industry Case Studies and Success Stories with Airship
CASE STUDY Alaska Airlines
Airship’s mobile wallet solution helped Alaska Airlines improve travel experiences for its passengers. The airline wanted to reduce airport wait times and increase mobile wallet boarding pass adoptio...n. With Airship, Alaska Airlines saw a 35% year-over-year growth in mobile wallet use and 90% of passengers checked in before arriving at the airport. The solution also enabled location-based lounge access and easy rewards tracking. Alaska Airlines delivered a faster, more convenient, and engaging travel journey for its customers.
Neue Zürcher Zeitung increased app traffic and reader loyalty using Airship's platform, aiming to reach 200,000 paid subscribers by 2022 through tailored alerts and personalized content.
Airship’s mobile wallet solution helped Alaska Airlines improve travel for its customers. The airline wanted to reduce airport wait times and boost mobile wallet boarding pass use. With Airship, 35% ...more people used mobile wallet passes year over year. 90% of passengers checked in before arriving at the airport. Alaska Airlines also gave travelers easy lounge access and let them track rewards in their mobile wallet. This made travel faster and more convenient for everyone.
Alaska Airlines and Airship enhanced the travel experience for 47 million passengers annually by improving app engagement and operations through innovative technology.
Hawaiian Airlines used the Airship Experience Platform to improve the day-of-travel experience for its customers. The airline wanted to increase mobile boarding pass usage, Google Wallet adoption, an...d push notification opt-ins. They launched Google Wallet boarding passes, targeted in-app campaigns, and used Airship’s Live Activities for real-time updates. As a result, they saw a 26% increase in Google Wallet adoption, a 23% increase in notification opt-in rates, a 13% year-over-year rise in audience engagement, and a 6.5X increase in registrations upon first app opening.
Airship helped Hawaiian Airlines improve the day-of-travel experience with cross-channel orchestration. The airline wanted to increase mobile boarding pass usage, mobile wallet adoption, and push not...ification opt-ins. They used Google Wallet boarding passes, targeted in-app campaigns, and Airship’s Live Activities feature. Results included a 26% increase in Google Wallet adoption, a 23% increase in notification opt-in rates, a 13% year-over-year increase in audience engagement, and a 6.5X increase in registrations upon first app opening.
How KLM Optimizes Experiences for Conversion with Personalized Customer Journeys
KLM leverages Airship's platform to enhance customer experiences through personalized app onboarding, strategic retargeting, and proactive engagement strategies. By integrating Airship's solutions, K...LM achieves a 49% increase in Day 30 activation rates and a 91% lift in purchases through hyper-personalized experiences. These efforts focus on reducing churn and enhancing customer loyalty.
