Real-World Case Studies and Customer Success Stories with Airship

Airship Push Notifications help Sky News deliver breaking news faster than competitors. The Sky News app is the top commercial news destination in the U.K. with over 1 million monthly active users. U...sing Airship, Sky News saw a spike in app opens and more time spent in the app. Push notifications drive reader loyalty and boost app traffic during big stories. Performance analytics support effective retargeting and cross-channel engagement.
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Airship helped OneFootball deliver personalized experiences to its 200 million users. The team used Airship Scenes and Surveys to launch end-of-year Wrap-Ups and a Daily Digest in just two weeks. One...Football achieved a 25% completion rate in the first week and 50% engagement on both Android and iOS. 40% of users said they were very satisfied. Airship's no-code tools and fast support enabled rapid, large-scale deployment and ongoing optimization with A/B testing and surveys.
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Airship's Message Center helped ARTE boost content visibility and engagement. ARTE used the Message Center to showcase curated media features and reach their full app audience. They saw a 5% increase... in app sessions on Sundays in the first quarter. Direct engagement in the Message Center was 260% higher than with push campaigns. Editors could manage campaigns quickly, making the team more agile. The Message Center became a key part of ARTE's app experience.
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Airship helped William Hill improve its mobile betting experience. William Hill used Airship's push notifications and analytics to grow its user base. The company saw 2.5 million app downloads. Locat...ion-targeted push notifications led to 400% greater engagement compared to non-targeted alerts. William Hill used segmentation and send time features to boost app traffic. The solution helped drive revenue growth and better customer engagement.
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Airship helped the US Open app boost fan engagement using beacons and mobile push notifications. The USTA wanted to improve the fan experience and increase partner visibility. They used location-base...d targeting and personalized notifications. The app achieved a 53% open rate for live streaming alerts and a 32% click-through rate for last-minute ticket offers. Partners also gained more exposure through the app.
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Airship helped TNT Sports improve its March Madness Live app. TNT Sports used Airship's in-app messaging and push notifications to boost fan engagement. Strategic onboarding increased opt-in rates fo...r notifications. Rich push and live activities kept users coming back. TNT Sports saw 25% longer live viewing sessions and twice as many app sessions from Live Activities users.
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Airship helped Ulta Beauty double conversion rates with hyper-personalized retargeting. Ulta Beauty used Airship's no-code platform to build in-app surveys and capture customer preferences. The team ...gathered over 825,000 guest preferences and achieved a 7% response rate. Customers exposed to the in-app Scene saw 2.8x higher purchase conversion rates. Push recipients had 2.48x higher conversion rates than Ulta Beauty’s average. Ulta Beauty used these insights to send targeted messages and boost engagement.
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Airship helped bol boost app downloads and opt-ins with a cross-channel customer experience. bol faced declining app downloads and stagnant opt-ins. Using Airship, bol launched a "Price Alert" campai...gn with email, in-app, and push notifications. The campaign drove 3x higher open and opt-in rates than the retail average. Engagement stayed 25% higher after the campaign. bol used automation and experimentation to optimize results and increase customer loyalty.
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Airship push notifications helped McDonald’s France boost customer engagement. The company used automated customer journeys and segmented web push notifications. In three months, they gained 517,000 ...opt-ins with a 96% retention rate. First message performance increased by 58% compared to their previous benchmark. Automated reengagement messages helped prevent churn. The solution made each message more relevant and effective.
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Airship helped Caribou Coffee boost app engagement. Caribou used Airship to send push notifications and in-app messages. Daily active users increased by 127% on days with push notifications. Five tim...es more users engaged with the Message Center than with push alone. App traffic doubled when Caribou promoted a new trivia feature using Airship. 59% of Caribou's 575,000 app users now opt in to push notifications.
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Airship helped OPB reach more people with mobile and web notifications. OPB wanted to keep users engaged and show the value of its content. Using Airship, OPB saw a 78% long-term retention rate for w...eb notification subscribers. Notification open rates were 2.7 times higher than email. Airship notifications now drive 2% of OPB's total online traffic, surpassing Twitter.
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Airship helped Caesars Entertainment improve its mobile strategy. Caesars used the Airship Customer Engagement Platform to send personalized, location-based offers and automated messages. Caesars saw... a 3.5x higher 3-month retention rate for users who opted in to push notifications. The company also achieved a 120% boost in its App Store rating. Caesars now keeps guests engaged and increases revenue through targeted mobile messaging.
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Airship helps eToro send fast, large-scale alerts to users. eToro uses Airship to deliver social and market notifications across web and mobile. This leads to more open trades and higher revenue from... spreads. eToro reduced push notification opt-outs by letting users control notification types and channels. Airship's platform gives eToro the scalability needed for timely investor updates.
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Airship Mobile Wallet helped SXSW improve the guest pass experience at its annual festival. SXSW replaced physical wristbands with digital passes, making entry easier for attendees. This change led t...o a 25% increase in total credentials distributed. SXSW also saw a 54% decrease in credential costs. The solution made event operations smoother and supported sustainability goals.
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Airship helped CIMB Singapore transform its CIMB Clicks app into a virtual branch. The bank used Airship’s in-app messaging, message center, and push notifications to deliver personalized content and... alerts. CIMB saw a 162% year-over-year increase in monthly active users and a 49% growth in app customers in two months. Engagement improved with 7% higher direct open rates and 82% higher opt-in rates for push notifications. App store ratings rose 2.8 times on Apple and 1.5 times on Google Play.
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Airship's no-code native surveys helped Orange, a leading telecom company, boost customer feedback. Orange replaced HTML webview surveys with Airship’s in-app surveys. This change made surveys easier... for users and increased response rates by 30 times in just two months. Orange also saw a 9-point increase in NPS. Product owners used Airship’s Experience Editor and A/B testing to improve survey engagement without developer help.
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Airship helps AccuWeather deliver critical weather alerts quickly and reliably. AccuWeather needed to send fast, personalized notifications to keep users safe and engaged. With Airship, AccuWeather n...ow delivers breaking alerts faster than competitors over 80% of the time. The platform enables instant, interest-based alerts and expands reach with web notifications. This boosts user engagement and increases site traffic.
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Airship helped Hawaiian Airlines improve the day-of-travel experience with cross-channel orchestration. The airline wanted to increase mobile boarding pass usage, mobile wallet adoption, and push not...ification opt-ins. They used Google Wallet boarding passes, targeted in-app campaigns, and Airship’s Live Activities feature. Results included a 26% increase in Google Wallet adoption, a 23% increase in notification opt-in rates, a 13% year-over-year increase in audience engagement, and a 6.5X increase in registrations upon first app opening.
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Airship’s mobile wallet solution helped Alaska Airlines improve travel for its customers. The airline wanted to reduce airport wait times and boost mobile wallet boarding pass use. With Airship, 35% ...more people used mobile wallet passes year over year. 90% of passengers checked in before arriving at the airport. Alaska Airlines also gave travelers easy lounge access and let them track rewards in their mobile wallet. This made travel faster and more convenient for everyone.
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