Options Clearing Corporation (OCC)
- Financial Services
- Large
Chicago, USA
Appian helped Options Clearing Corporation (OCC) transform risk management. OCC used Appian to deploy 9 risk management apps in 18... months. The platform's automation and reporting features improved control and compliance. OCC embedded validation into core processes. The project enabled faster, more reliable risk management for a critical financial utility.
Appian helped OCC build its first application in about six weeks. Now, OCC can create new applications in just one... day. The Appian Guarantee delivers enterprise apps in eight weeks at a fixed price. OCC improved process innovation speed and efficiency. The platform supports rapid business transformation and automation.
Aegon used Appian to support their intelligent automation center of excellence. Appian provided technical training and ongoing guidance for roles... like product owner, scrum master, and business analyst. The team valued Appian's support during and after formal training. This helped Aegon improve team skills and increase the value of their automation projects.
Appian helped Allan Gray automate their client onboarding process. Allan Gray faced challenges with legacy systems that were hard to... use and maintain. They needed better workflow management and new KYC features. By using Appian, Allan Gray increased transaction processing speed by 20%. Indexing errors dropped by 70%. They now launch new apps and features in 2-3 months instead of 6-12 months.
Aegon used Appian Cloud to improve digital insurance and pension services. They wanted to make customer service simple and easy... for intermediaries and clients. With Appian, Aegon launched a mortgage self-service extra redemption process. Customers can now apply and pay for extra mortgage redemptions online, with instant updates to back-office systems. Since adopting Appian, Aegon has deployed 50 business apps and increased its Net Promoter Score by 36 points.
Aegon used Appian to support their intelligent automation center of excellence. The Appian team provided technical guidance and mentoring. This... helped Aegon manage multiple roles and tasks. Ongoing support improved learning and user adoption. The project delivered strong value for Aegon's team.
State Street used the Appian low-code platform to automate complex business workflows. The project began with improving customer onboarding. Now,... Appian is used across the organization for process automation. This helped State Street modernize and streamline operations. The platform supports large-scale enterprise needs.
Federal Transit Administration
- Government Administration
- Large
Washington, USA
Appian helped the Federal Transit Administration modernize its data collection and grant management. FTA used Appian to build the National... Transit Database, integrating multiple reporting modules for 4000 transit agencies. Analysts now use a single system, reducing manual work and improving data accuracy. The Transit Award Management System, also built on Appian, streamlined grant processes and improved decision-making. FTA now benefits from automation, better compliance, and faster workflows.
Defense Information Systems Agency (DISA)
- Government Administration
- Very Large
Fort Meade, USA
Appian helped the Defense Information Systems Agency automate procurement. DISA used Appian to build a cloud-based system called IDEAS. This... system connects all procurement steps in one place. It replaced manual checklists and separate log-ins. Now, over 300 contracting staff work together in real time. Productivity and work quality improved with automation and better access to information.
Appian helped the City of Milan automate 24 government processes. The city replaced outdated, paper-based systems with digital workflows. Time... to issue disabled parking permits dropped from up to 3 weeks to just 13 hours. Tax collection request processing now takes days instead of weeks. Both citizens and employees benefit from faster, more user-friendly digital services.
United States Army
- Government Administration
- Very Large
Washington, USA
The United States Army used the Appian Platform to solve slow procurement cycles and fragmented systems. They built the Army... Contract Writing System (ACWS) in 23 weeks. ACWS unified contract management and automated key processes. It integrated with Army ERP and financial systems for a single data view. Army contracting professionals now generate documents and manage contracts faster. The solution improved efficiency and data sharing across the Department of Defense.
Utilities Case Studies and Customer Success Stories with Appian
Gaz Réseau Distribution France (GRDF)
- Utilities
- Very Large
Paris, France
GRDF used Appian to modernize its gas distribution operations. European regulations required GRDF to separate from its parent company, exposing... inefficiencies in legacy systems. GRDF unified fragmented processes and improved compliance using Appian’s low-code platform. The company trained staff in two weeks and built seven applications in three years. Appian now supports over 10,000 users and key processes like customer request management and fraud detection.
Appian helped Anglian Water improve real-time access to business data. The company needed faster reporting and better investment decisions for... water delivery. Appian's low-code platform enabled instant access to metrics and KPIs. Employees now use real-time data for quick, accurate decisions. Anglian Water reduced its capital carbon by 63% with this solution.
Appian helped AGL Energy automate complex business processes. AGL used Appian to build their eAGL workflow management solution. The platform... now manages about 4 million pieces of work each year. AGL achieved 70% success in automating exceptions. Manual tasks were automated, improving customer experience and reducing costs. Appian enabled AGL to support a shift toward sustainable energy.
Insurance Case Studies and Customer Success Stories with Appian
AON
- Insurance
- Very Large
London, UK
AON used Appian to improve their claims management processes. In just eight weeks, AON achieved more progress with Appian's Scrum... and Agile implementation than in previous years. The collaboration with Appian Customer Success was described as fantastic by AON's CIO of Reinsurance. Appian helped AON accelerate digital transformation and deliver measurable business results. The platform enabled faster application delivery and better customer experiences.
Aon used Appian to digitize and automate its reinsurance claims process. The company needed a new system to maintain and... improve service during a global operational transformation. Appian's low-code platform enabled Aon to quickly deploy a claims workflow application in just 8 weeks. Employees could then focus more on client advocacy and service delivery. The solution centralized transaction processes and accelerated claims and invoice processing.
Aegon used Appian to support their intelligent automation center of excellence. Appian provided technical training and ongoing guidance for roles... like product owner, scrum master, business analyst, and tester. The team at Appian offered mentoring and support after formal training. This helped Aegon improve user adoption and team skills. The partnership added significant value to Aegon's operations.
Food & Beverages Case Studies and Customer Success Stories with Appian
Amadori
- Food & Beverages
- Large
Cesena, Italy
Amadori used Appian's digital business applications to automate key processes. The company now fully automates 25% of its invoices. This... automation improved efficiency in their operations. Appian's platform helped Amadori connect and streamline business tasks. The solution supports large-scale enterprise needs. Amadori benefits from reliable process automation.
Appian helped Amadori digitize its procure-to-pay process. The company automated over 25% of its 100,000 annual invoices. Manual steps and... errors dropped as Appian integrated with existing systems. Amadori gained better compliance, audit trails, and business visibility. Lead time was reduced by 466%.
Banking Case Studies and Customer Success Stories with Appian
Addiko Bank
- Banking
- Large
Vienna, Austria
Appian helped Addiko Bank cut customer waiting times for loan decisions by 50%. Addiko used Appian to simplify and speed... up their loan process. The new digital solution reduced paperwork and made processes consistent across countries. This led to faster service and big cost savings. Addiko now delivers lending decisions within three working days, improving customer experience and competitiveness.
Appian helped NatWest Group automate risk and change governance. The bank cut product governance cycle time from 4.5 days to... under 20 minutes. NatWest unified 14 processes using Appian’s data fabric. Employees now enter data once and reuse it, improving risk control. The solution improved employee experience and sped up idea-to-value flow. NatWest won the Celent Model Risk Manager of the Year award for this work.
Alexianer Group
- Hospital & Health Care
- Very Large
Germany
Appian Process Mining helped Alexianer Group optimize hospital operations. The solution improved the central emergency room and billing process. Waiting... time between patient discharge and final invoice dropped by about 80%. Communication across departments improved. The project enhanced quality of care for patients. Alexianer Group saw greater process transparency and efficiency.
Appian helped Acclaim Autism cut patient wait times from six months to under a week. The company used Appian's platform... to build a custom onboarding solution with AI-powered document processing. This reduced insurance rejection rates from 80% to 5%. Acclaim Autism now delivers faster behavioral healthcare for children with autism. The solution improved access to care and streamlined patient intake.
Dallas Fort Worth International Airport
- Transportation/Trucking/Railroad
- Large
Dallas, USA
Dallas Fort Worth International Airport used Appian to improve process efficiency. The airport needed a fast return on investment. Appian... helped speed up decision-making and made processes more efficient. The CIO said Appian enabled greater efficiency and faster results. The solution focused on process automation and rapid application delivery.
Dallas / Fort Worth International Airport
- Transportation/Trucking/Railroad
- Large
Dallas, USA
Appian Cloud helped Dallas / Fort Worth International Airport cut paper use by 50%. The airport built 40 applications in... 18 months. Employees now manage operations from mobile tablets. Compliance for over 200 shops and restaurants is handled through the Appian mobile app. Janitorial staff get alerts for restroom conditions. Cloud delivery sped up development and deployment.
Accounting Case Studies and Customer Success Stories with Appian
PwC
- Accounting
- Very Large
London, UK
PwC used the Appian Platform and Appian Connected Claims to improve claims management services. They automated complex employer liability claims... for an insurance client. PwC increased claims handling efficiency by 30%. The solution was deployed in less than three months. Claim handlers were trained in just eight weeks. Employee and customer satisfaction improved.
Automotive Case Studies and Customer Success Stories with Appian
Abdul Latif Jameel
- Automotive
- Large
Jeddah, Saudi Arabia
Appian helped Abdul Latif Jameel digitize complex business processes. The company used Appian to give customer service teams real-time data... for better decisions. Appian reduced application creation time by 50 to 60%. Decision-making for customer service dropped from weeks to hours. ALJ also simplified financial accounts from hundreds to just ten. This improved customer experience and cut costs.
Retail Case Studies and Customer Success Stories with Appian
John Lewis
- Retail
- Large
London, UK
Appian helped John Lewis modernize how it manages customer orders. John Lewis used Appian Cloud to build a customer project... management solution. This platform tracks every order, from sale to delivery, and lets staff and partners work together in real time. Employees can access customer data on mobile devices. The solution supports omni-channel service and improves the customer journey.
AIM Specialty Health
- Health, Wellness And Fitness
- Large
Chicago, USA
AIM Specialty Health used the Appian Platform to unify eight separate systems into one interface. This improved data visibility and... streamlined core operations. Appian's low-code and mobile features helped AIM quickly launch new apps for care coordination. The solution made it easier to deliver quality care at the right time and place. AIM now manages clinical information and prior authorizations for over 50 million people each year.
Consumer Goods Case Studies and Customer Success Stories with Appian
Antalis
- Consumer Goods
- Large
Boulogne-Billancourt, France
Antalis used Appian to improve product management and workflow for their marketing team. Before Appian, product managers faced slow, complex... processes and coordination issues. With Appian, they can now create and manage brands, sub-brands, and marketing content directly. The new system speeds up collaboration and gives better control over product data. 80 users adopted the solution, freeing up time for strategic projects and improving workflow.
Manufacturing Case Studies and Customer Success Stories with Appian
Flowserve
- Manufacturing
- Very Large
Irving, USA
Appian helped Flowserve cut invoice dispute resolution time by 50%. Flowserve used Appian to connect all ERP systems and unify... customer and invoice data. The platform eliminated email from dispute and service processes. Employees now manage disputes and repairs in one interface. Flowserve improved customer experience across 150+ service centers. Millions of dollars moved from dispute to revenue faster.
Appian CFO Says AI Workflows, Government Demand Are Driving Big-Customer Growth
USA
Appian is experiencing growth in large enterprise and government sectors, with over 70% of its business from customers spending more than $1 million annually. The U.S. Army... uses Appian's platform for secure ammunition supply-chain management, while a financial institution employs it for fraud monitoring, reducing investigation time by 98%. Appian's AI features require license upgrades, contributing to revenue growth.
Australian Public Sector AI Adoption Ramping Up, Yet Progress Hampered by Fragmented Systems and Data
Appian's research highlights a significant increase in AI adoption within the Australian public sector, with 70% of workers now using AI in daily tasks. Despite this progress,... challenges persist due to fragmented systems and data, hindering full digital transformation benefits. Appian emphasizes the need for integrated solutions to enhance process efficiency and citizen services.
Appian (APPN) Valuation Check After New US$500 Million US Army ...
Appian announced a new Enterprise Agreement with the US Army, allowing up to US$500 million in software and cloud purchases over 10 years, including conditional authorization for Appian Defense Cloud. This significant contract... highlights Appian's growing role in defense and AI, despite mixed share price momentum and competitive pressures.
Appian Bags $500M US Army Enterprise Agreement For Platform Licenses ...
Appian secured a $500M Enterprise Agreement with the US Army for Appian Platform licenses, maintenance, support, and cloud services over ten years. This agreement supports... the Army's software modernization and AI transformation, enhancing mission readiness and reducing costs.
