Airship Overview

Airship enhances mobile-first customer experiences across apps, web, and other platforms. It caters to industries like media, travel, sports, retail, finance, and telecom, providing tools to refine customer interactions. This platform is tailored for businesses prioritizing mobile engagement, offering a competitive edge with its focused approach. A unique feature is its comprehensive reach across diverse sectors, ensuring tailored solutions for specific industry needs.

Use Cases

Customers recommend Engagement Management, Communication Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Airship.

Other use cases:

  • Customer Case Management
  • Segmentation And Targeting
  • Lead Engagement
  • Products & Pricelist Management
  • Touchpoint Management
  • Social Media Marketing
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Airship.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Increase Customer Life Time Value
  • Launch New Products
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
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Airship Use-Cases and Business Priorities: Customer Satisfaction Data

Airship works with different mediums / channels such as Mobile. Text SMS. E-Mail etc.

Airship's features include Alerts: Popups & Notifications, Personalization, Ticketing, etc. and Airship support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Airship analytics capabilities include Custom Reports, and Analytics.

Reviews

"When you think about the possibilities, you can do basically anything you can imagine with just a minimal amount of development effort. That’s what I really like about Airship." - Atilla Wohllebe

Airship, Attentive, Alpha Anywhere, Onesignal, Branch linking platform, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Airship helps brands master Mobile App Experiences (MAX) to engage customers and win loyalty. Their platform focuses on enhancing app interactions for better customer retention.

Popular Business Setting

for Airship

Top Industries

  • Retail
  • Media Production
  • Entertainment

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Airship is popular in Retail, Media Production, and Entertainment and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Airship Use Cases

What benefits does Airship offer for Engagement Management?

How can Airship optimize your Communication Management Workflow?

What benefits does Airship offer for Loyalty Management?

How does Airship facilitate Customer Case Management?

How does Airship facilitate Segmentation And Targeting?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Airship solved their Mobile Marketing needs. Cuspera uses 1096 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Airship testimonial

Atilla Wohllebe

Senior App Marketing Manager

hagebau connect

When you think about the possibilities, you can do basically anything you can imagine with just a minimal amount of development effort. That’s what I really like about Airship. Testimonial By Atilla Wohllebe
Airship testimonial

Jan Boyd

Director of Digital Strategy & Community Engagement

OPB

The platform is super solid, and the account teams have been fantastic. I've been in the business a really long time — and Airship is one of the best vendors I've ever worked with. Testimonial By Jan Boyd
Airship testimonial

Chris Patti

CTO

AccuWeather

AccuWeather's proprietary severe weather processing systems in combination with Airship allow for critical near-instant delivery of severe weather notifications through our mobile applications. In many cases, seconds count in getting these life-saving alerts to our users so they spring into action. Testimonial By Chris Patti
CUSTOMERS TESTIMONIALS
Airship testimonial

Atilla Wohllebe

Senior App Marketing Manager

hagebau connect

When you think about the possibilities, you can do basically anything you can imagine with just a minimal amount of development effort. That’s what I really like about Airship. Testimonial By Atilla Wohllebe
Airship testimonial

Jan Boyd

Director of Digital Strategy & Community Engagement

OPB

The platform is super solid, and the account teams have been fantastic. I've been in the business a really long time — and Airship is one of the best vendors I've ever worked with. Testimonial By Jan Boyd
Airship testimonial

Chris Patti

CTO

AccuWeather

AccuWeather's proprietary severe weather processing systems in combination with Airship allow for critical near-instant delivery of severe weather notifications through our mobile applications. In many cases, seconds count in getting these life-saving alerts to our users so they spring into action. Testimonial By Chris Patti

Case Studies

Hospitality

CASE STUDY Caesars Entertainment

Airship helped Caesars Entertainment improve its mobile strategy. Caesars used the Airship Customer Engagement Platform to send personalized, location-based offers and automated messages. Caesars saw... a 3.5x higher 3-month retention rate for users who opted in to push notifications. The company also achieved a 120% boost in its App Store rating. Caesars now keeps guests engaged and increases revenue through targeted mobile messaging.

Retail

CASE STUDY Ulta Beauty

Airship helped Ulta Beauty double conversion rates with hyper-personalized retargeting. Ulta Beauty used Airship's no-code platform to build in-app surveys and capture customer preferences. The team ...gathered over 825,000 guest preferences and achieved a 7% response rate. Customers exposed to the in-app Scene saw 2.8x higher purchase conversion rates. Push recipients had 2.48x higher conversion rates than Ulta Beauty’s average. Ulta Beauty used these insights to send targeted messages and boost engagement.

Sports

CASE STUDY William Hill

Airship helped William Hill improve its mobile betting experience. William Hill used Airship's push notifications and analytics to grow its user base. The company saw 2.5 million app downloads. Locat...ion-targeted push notifications led to 400% greater engagement compared to non-targeted alerts. William Hill used segmentation and send time features to boost app traffic. The solution helped drive revenue growth and better customer engagement.

Restaurants

CASE STUDY McDonald’s France

Airship push notifications helped McDonald’s France boost customer engagement. The company used automated customer journeys and segmented web push notifications. In three months, they gained 517,000 ...opt-ins with a 96% retention rate. First message performance increased by 58% compared to their previous benchmark. Automated reengagement messages helped prevent churn. The solution made each message more relevant and effective.

Sports

CASE STUDY United States Tennis Association (USTA) / US Open

Airship helped the US Open app boost fan engagement using beacons and mobile push notifications. The USTA wanted to improve the fan experience and increase partner visibility. They used location-base...d targeting and personalized notifications. The app achieved a 53% open rate for live streaming alerts and a 32% click-through rate for last-minute ticket offers. Partners also gained more exposure through the app.

Financial Services

CASE STUDY eToro

Airship helps eToro send fast, large-scale alerts to users. eToro uses Airship to deliver social and market notifications across web and mobile. This leads to more open trades and higher revenue from... spreads. eToro reduced push notification opt-outs by letting users control notification types and channels. Airship's platform gives eToro the scalability needed for timely investor updates.

Video

Why Your CRM Strategy Should Include Cozy Onboarding

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Frequently Asked Questions(FAQ)

for Airship

What is Airship?

Airship is an enterprise SaaS platform that focuses on helping brands master the full lifecycle of mobile app experience (MAX) management. It helps app teams create incredible acquisition, onboarding, engagement, and retention experiences.

It helps to create and adapt native app experiences on their own with no ongoing developer support or app updates required. It creates and adapts powerful app experiences that accelerate onboarding, user understanding for next-level personalization and monetization to capture more business value for everyone involved.

It also helps teams accomplish all the steps required to win them: migrate customers to the mobile app, activate them upon arrival, maximize account creation, reinforce the app’s value proposition, and incentivize high-value actions that lead to ongoing engagement and retention.

What is Airship used for?

Airship is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Loyalty Management .

What are the top features of Airship?

Alerts: popups & Notifications, Personalization and Ticketing are some of the top features of Airship.

Who uses Airship?

Airship is used by Retail, Media Production and Entertainment among other industries.

What are Airship alternatives?

Attentive, Alpha Anywhere, Onesignal and Branch Linking Platform are popular alternatives for Airship.

Where is Airship located?

Airship is headquartered at 1225 W Burnside St, Suite 401, Portland, Oregon 97209, US.
lightning

Peers used Airship for engagement management and communication management

Airship Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.78/5

Read Reviews (23)
Custom Reports

4.48/5

Read Reviews (183)
Analytics

4.42/5

Read Reviews (54)

Software Failure Risk Guidance

?

for Airship

Overall Risk Meter

Low Medium High

Top Failure Risks for Airship

Airship. News

Executive

Airship Appoints Maria Robinson as Chief Marketing Officer | Airship

Airship has appointed Maria Robinson as chief marketing officer. Robinson will lead global marketing strategy to drive adoption of Airships customer experience platform.

Customer

Airship AI Secures Follow-On Seven-Figure Contract Award with Fortune 100 Transportation & E-Commerce Company

Summary not found

Product

2024 Year in Review: Extending Airships Leadership in Cross-Channel Customer Experience

Airship enhances its customer experience platform with AI-driven engagement, no-code tools, and cross-channel solutions for industries like airlines and retail. It offers features like audience segmentation, A/B testing, and mobile app optimization to boost customer acquisition and retention.

Awards

Airship Honored with the 2025 TrustRadius Buyer’s Choice Award

Airship.com wins the 2025 TrustRadius Buyer’s Choice Award for its customer experience platform, enhancing customer journeys with AI and no-code solutions.

Airship. Profile

Company Name

Airship.

Company Website

https://www.airship.com/

HQ Location

1225 W Burnside St, Suite 401, Portland, Oregon 97209, US

Employees

251-500

Social

Financials

SERIES F