Comparison Summary
Introducing Zoho Desk and Gorgias
Zoho Desk, Gorgias, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Gorgias focuses on Helpdesk Management, Rating And Review Management with User Generated Content, Loyalty Management with E-Mail, Engagement Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Zoho Desk | Customer Service Software for Context-Aware ...
Gorgias is an all-in-one helpdesk for Shopify merchants..
Age
1996
Financials
PRIVATE
SEED
Business Need
Total Processes
(we found evidences for)
92
43
Total Goals
(we found evidences for)
14
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve brand engagement
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Build brand awareness
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Increase customer life time value
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Scale best practices
- See 6 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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phone calls
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user generated content
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Facebook
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blogs
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offline
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point of sale
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website
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Instagram
- See 8 more
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social media
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e-mail
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chat
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phone calls
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user generated content
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Facebook
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blogs
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offline
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point of sale
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website
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Instagram
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
