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Compare Zoho CRM vs HubSpot CRM

Comparison Summary

This comparison report of Zoho CRM vs. HubSpot CRM is based on a specific set of business needs and context. The comparison uses 64861 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zoho CRM and HubSpot CRM

Zoho CRM, HubSpot CRM, Hubspot Sales Hub, Salesforce Sales Cloud, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zoho CRM covers Engagement Management, Contact List Management with E-Mail, Lead Management, Communication Management with E-Mail, etc.

HubSpot CRM focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking with E-Mail, etc.

"We have used Zoho to manage the sales and marketing process. It is used by both the sales and marketing teams to monitor and track sales leads and opportunities, and we have used Zoho Campaigns for email marketing. Because of its integration with th...e Zoho suite of business tools, Zoho can address most all of the requirements of our sales and marketing teams. If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices. " - Ron Sherwood

"We wanted to use custom workflows to automate our processes, which would free up our concierge customer service team to provide top-level service, It was a different way of thinking — and finding the right technology to do it was critical. " - Seth Waite

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zoho CRM

Focus area

Zoho CRM is better than HubSpot CRM for

Software Failure Risk

  • medium

logo HubSpot CRM

Focus area

HubSpot CRM is better than Zoho CRM for

Software Failure Risk

  • medium

About

Zoho CRM | Trust your sales to the CRM trusted by the world, Connect with your customers wherever they are

HubSpot CRM | For Sales Leaders

Age

1996

2006

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

130

145

Total Goals
(we found evidences for)

19

19

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


communication management

sending & publishing communications

tracking & monitoring communications





sales document management

proposal & quote management



social media management

social media analytics

managing social media account

scheduling post to social media

engaging on social media

monitoring social media



generation of new leads


campaign monitoring


relationship management


sales call management

call transcription



conversion management





products & pricelist management


training & onboarding



opportunity management




business development


lead qualification: technographic

lead qualification: demographic

lead qualification: firmographic

lead qualification: behavioural


customer feedback management

measuring customer satisfaction

measuring net promoter score


subscription management


follower management



social media marketing


content publishing

searching for content



competitive intelligence




rating and review management


billing and invoice management


promotion management





trade show marketing


identify target customers

customise loyalty program


performance management





customer case management


sales review & feedback



conference call management



channel management


touchpoint management


knowledge management


personalized marketing



segmentation and targeting


calendar management


revenue cycle management


sales commission management


relationship marketing





database marketing



lifetime value management



advocacy management


payment management




courses & assessment

create learning path








community building


category management


community marketing



outbound marketing



motivation management


distribution management



international marketing


merger and acquisition


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve efficiency

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve consistency

  • Build brand awareness

  • Improve brand engagement

  • Shorten ramp up time

  • Improve visibility

  • Establish thought leadership

  • Increase customer life time value

  • See 16 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Grow market share

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Establish thought leadership

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • See 16 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • offline

  • chat

  • point of sale

  • mobile

  • Facebook

  • video

  • LinkedIn

  • promotions

  • on premises

  • mobile app

  • newsletter

  • trade shows

  • Twitter

  • events

  • Instagram

  • games

  • text SMS

  • coupons

  • Facebook page

  • channel partners

  • Slack

  • Skype

  • print media

  • support groups

  • Pinterest

  • magazine

  • causes and charity

  • mass media

  • display advertisement

  • See 32 more
  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • offline

  • chat

  • point of sale

  • mobile

  • Facebook

  • video

  • LinkedIn

  • promotions

  • on premises

  • mobile app

  • newsletter

  • trade shows

  • Twitter

  • events

  • Instagram

  • games

  • text SMS

  • coupons

  • Facebook page

  • channel partners

  • Slack

  • Skype

  • print media

  • support groups

  • Pinterest

  • magazine

  • causes and charity

  • mass media

  • display advertisement

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting