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Compare xMatters vs Smith.ai

Failure Risk Guidance Security Report ?

Failure Risk for xMatters low Failure Risk for Smith.ai low
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Comparison Summary

For xMatters vs Smith.ai comparison, Our AI algorithm looked at 4946 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using xMatters and Smith.ai to solve their respective business needs.

Pros and cons of xMatters and Smith.ai

xMatters is more suited to businesses that require Engagement Management and Communication Management where as Smith.ai is focused towards Helpdesk Management with Phone Calls and Conversion Management with Phone Calls .

Both xMatters and Smith.ai are Help Desk software, peers recommend xMatters for helpdesk management and conference call management where as Smith.ai is more known for capturing leads and conversion management .

logo xMatters

Focus area

xMatters is better than Smith.ai for

Software Failure Risk

  • low

logo Smith.ai

Focus area

Smith.ai is better than xMatters for

Software Failure Risk

  • low

About

xMatters | Digital Service Availability | Fast, Automated ...

Generate sales and increase engagement with traffic

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

39

53

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (85)

Read Reviews (64)

engaging and following up

Read Reviews (74)

Read Reviews (37)

communication management

Read Reviews (41)

Read Reviews (9)

sending & publishing communications

Read Reviews (20)

Read Reviews (8)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (1)

workflow management

Read Reviews (34)

Read Reviews (2)

helpdesk management

Read Reviews (32)

Read Reviews (285)

conference call management

Read Reviews (26)

Read Reviews (0)

event management

Read Reviews (23)

Read Reviews (2)

sales call management

Read Reviews (18)

Read Reviews (2)

training & onboarding

Read Reviews (18)

Read Reviews (20)

contact list management

Read Reviews (7)

Read Reviews (34)

products & pricelist management

Read Reviews (4)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (11)

engaging on social media

Read Reviews (3)

Read Reviews (8)

relationship management

Read Reviews (2)

Read Reviews (1)

knowledge management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (1)

Read Reviews (5)

proposal & quote management

Read Reviews (1)

Read Reviews (3)

customer feedback management

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (1)

Read Reviews (3)

customer case management

Read Reviews (1)

Read Reviews (9)

lead qualification

Read Reviews (0)

Read Reviews (8)

conversion management

Read Reviews (0)

Read Reviews (90)

generation of new leads

Read Reviews (0)

Read Reviews (22)

business development

Read Reviews (0)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • Manage risk

  • Improve visibility

  • Launch new products

  • Improve digital and social presence

  • Improve efficiency

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • website

  • social media

  • text SMS

  • Facebook

  • e-mail

  • Slack

  • offline

  • video

  • promotions

  • mobile

  • mobile app

  • See 10 more

  • phone calls

  • chat

  • website

  • social media

  • text SMS

  • Facebook

  • e-mail

  • Slack

  • offline

  • video

  • promotions

  • mobile

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting