cuspera logo CUSPERA

Compare UserZoom UX Insights Platform vs FullStory

Comparison Summary

This comparison report of UserZoom UX Insights Platform vs. FullStory is based on a specific set of business needs and context. The comparison uses 3788 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserZoom UX Insights Platform and FullStory

UserZoom UX Insights Platform, FullStory, Webtrends Optimize, Algolia, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserZoom UX Insights Platform covers Competitive Intelligence, Helpdesk Management with Phone Calls, Market Research, Customer Feedback Management, etc.

FullStory focuses on Engagement Management with Website, Products & Pricelist Management, Helpdesk Management with Chat, Customer Feedback Management, etc.

"The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. " - Martin Hicks

"The user frustration metrics in FullStory help us zoom in on issues that we weren’t even aware of. When you look at a website every day, it’s easy to become desensitized to the barriers that can exist for first-time visitors and potential customers.... With FullStory, we can quickly figure out why users are behaving in certain ways and uncover issues and growth opportunities that weren’t even on our radar. " - Michelle Smith

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserZoom UX Insights Platform

Focus area

UserZoom UX Insights Platform is better than FullStory for

Software Failure Risk

  • low

logo FullStory

Focus area

FullStory is better than UserZoom UX Insights Platform for

Software Failure Risk

  • medium

About

UserZoom | User Experience Research and User Testing Platform

FullStory - Digital Experience Analytics, Session Replay, Heatmaps

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

48

64

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction


competitive intelligence


helpdesk management



customer feedback management

measuring net promoter score

measuring customer satisfaction



engagement management

engaging and following up


training & onboarding


products & pricelist management


lead qualification

lead qualification: technographic


sales document management

proposal & quote management

contract management


courses & assessment

create learning path


communication management

sending & publishing communications


loyalty management

identify target customers


international marketing


rating and review management


social media management

social media analytics





generation of new leads


influencer management


conversion management


segmentation and targeting



content management


contact list management


knowledge management




workflow management


customer case management


account management



lifetime value management



Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Improve navigation

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Build brand awareness

  • Improve internal communications

  • Grow market share

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more
  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting