Mouseflow Overview

Mouseflow enhances website user experience by offering digital experience analytics focused on real-world use cases. Businesses leverage session replay to understand customer journeys in detail, capturing every interaction on their site. Heatmaps reveal user engagement with specific elements, identifying what draws attention or causes frustration. Feedback tools allow direct user input, pinpointing areas for improvement. This data-driven approach supports enterprises in refining design and functionality, ultimately boosting conversion rates. Mouseflow integrates swiftly, providing actionable insights without significant setup delays, and maintains enterprise-grade security to protect user data.

Use Cases

Customers recommend Engagement Management, Funnel Analysis, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Mouseflow.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Product Marketing
  • Lead Analytics
  • Sending & Publishing Communications
  • Content Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Mouseflow.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Mouseflow Use-Cases and Business Priorities: Customer Satisfaction Data

Mouseflow works with different mediums / channels such as Website. Phone Calls. and E-Mail.

Mouseflow's features include Recording, Feedback Surveys, Landing Page, etc. and Mouseflow support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Mouseflow analytics capabilities include Analytics, and Custom Reports.

Reviews

"Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form —... trying a few times and then bouncing….everyone of those leads can be worth several thousand." - James Kinsley

Mouseflow, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mouseflow enhances website UX and conversions using session replay, heatmaps, and feedback. Digital experience analytics tools are employed for optimal user experience improvement.

Popular Business Setting

for Mouseflow

Top Industries

  • Transportation/Trucking/Railroad
  • Consumer Electronics
  • Insurance

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Mouseflow is popular in Transportation/Trucking/Railroad, Consumer Electronics, and Insurance and is widely used by Small Business, Enterprise, and Mid Market.

Mouseflow Customer wins, Customer success stories, Case studies

How efficiently Does Mouseflow manage your Engagement Management?

How does Mouseflow facilitate Funnel Analysis?

Why is Mouseflow the best choice for Customer Feedback Management?

How efficiently Does Mouseflow manage your Helpdesk Management?

What Are the key features of Mouseflow for Products & Pricelist Management?

11 buyers and buying teams have used Cuspera to assess how well Mouseflow solved their Conversion Rate Optimization needs. Cuspera uses 2049 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Mouseflow testimonial

James Kinsley

Co-Owner

Ucruise Sydney
Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley
Mouseflow testimonial

Frady Yacoub

owner

Esource Parts
he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub
CUSTOMERS TESTIMONIALS
Mouseflow testimonial

James Kinsley

Co-Owner

Ucruise Sydney
Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley
Mouseflow testimonial

Frady Yacoub

owner

Esource Parts
he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub

Cotopaxi - Retail

Mouseflow hilft Cotopaxi, die Website-Roadmap mit Nutzerfeedback und Verhaltensdaten zu steuern. Das eCommerce-Team nutzt Mouseflow seit 2021, um Mini-Umfragen und Heatmaps einzusetzen. Sie sammeln a...ktives und passives Feedback, um echte Nutzerbedürfnisse zu verstehen. Das Team prüft Annahmen mit Mouseflow-Umfragen und analysiert Klick- und Scroll-Heatmaps. So baut Cotopaxi eine kundengesteuerte Roadmap und verbessert die Conversion-Rate.

Read on →

WP Engine - Information Technology And Services

Mouseflow helped WP Engine improve website navigation and customer support. The team used heatmaps to see how users interacted with site content. They found enterprise content was hidden and moved it... to the main menu. This change led to a 6% increase in navigation clicks. Using feedback surveys, they improved support articles and saw a 27% drop in support contact rates.

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AstraZeneca - Pharmaceuticals

AstraZeneca uses Mouseflow to improve website engagement across over 45 sites. The SEO Excellence team analyzes visitor behavior and user journeys to optimize content and reduce friction. Mouseflow h...elps them make data-driven decisions in a highly regulated industry where website updates can take 6 months or more. The team tracks metrics like time on site, bounce rate, and pages per visit to boost engagement and ensure successful updates.

Read on →

Cotopaxi - Apparel & Fashion

Mouseflow helped Cotopaxi improve their website by using real user feedback and behavior data. Cotopaxi used Mouseflow’s surveys and heatmaps to learn what users want and where they struggle. The tea...m built a website roadmap and A/B testing plan based on this data. They ran 5 experiments per month for a year. Mouseflow recorded 300,000 sessions each month, helping Cotopaxi make changes that improved user experience.

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Curative - Insurance

Mouseflow Journey Analytics helped Curative improve user flows on their website. Curative used the tool to track how different users moved through key conversion pages. They found users often circled... back to the homepage before converting. By strengthening internal links and adding in-line calls to action, Curative made the process easier. This led to a 65% increase in form submissions, 82% more engaged sessions, and a 67% higher engagement rate.

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Derek Rose - Apparel & Fashion

Mouseflow helped Derek Rose, a luxury nightwear brand, improve their Shopify store's user experience. After sales dropped post-pandemic, the team used Mouseflow's behavior analytics and session recor...dings to find where users struggled. They discovered issues with slow page loads and a problematic location popup, especially on mobile. By fixing these problems, Derek Rose increased their conversion rate by 37% and reduced bounce rate by 12%. The changes led to a smoother, more premium online shopping experience.

Read on →

Mouseflow Feature Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Mouseflow

What is Mouseflow?

Mouseflow is a customer experience tool with many features designed to understand how people interact with users' websites. It offers the standard session recordings, heat maps, form analytics, and surveys to collect information from visitors on certain pages.

Mouseflow provides session replay to track clicks, mouse movement, scrolls, form fill-out, inactivity, and recorded activity for web and mobile visitors. It also supports heatmaps web engagement and filters data based on responsive layouts, A/B tests, and custom date ranges. It tracks on-page activity leading up to a specific goal like signup or checkout and enable segmentation funnels. It monitors form data to uncover where users dropped off, where users stopped on a form, and where users interacted with form input more than once. Mouseflow enables custom survey creation so marketers can trigger popup surveys to capture visitor feedback

Mouseflow’s funnels feature that makes it easy to hone in on specific sessions that dropped out of the conversion funnel and watch those recordings to see what went wrong. It enables the integration and the script gets added to the site automatically.

What is Mouseflow used for?

Mouseflow is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Funnel Analysis and Customer Feedback Management .

What are the top features of Mouseflow?

Recording, Feedback surveys and Landing page are some of the top features of Mouseflow.

Who uses Mouseflow?

Mouseflow is used by Transportation/Trucking/Railroad, Consumer Electronics and Insurance among other industries.

What are Mouseflow alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Mouseflow.

Where is Mouseflow located?

Mouseflow is headquartered at 1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States .
lightning

Peers used Mouseflow for engagement management and funnel analysis

Mouseflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)

Software Failure Risk Guidance

?

for Mouseflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Mouseflow

Mouseflow ApS News

Product

Interactive Heatmaps: Behavioral Insights for Dynamic UX

Mouseflow introduces interactive heatmaps, a tool designed for dynamic websites to provide contextual insights into user behavior. Unlike traditional heatmaps, these allow for real-time analysis of clicks, scrolls, and interactions on dynamic elements like filters and modals. This innovation aids in optimizing user experience by revealing friction points and supporting UX validation, particularly beneficial for e-commerce and sites with personalized content.

Read more →
Product

Tailoring Customer Journey Mapping for eCommerce, SaaS, and Beyond: Insights for Every Role

Mouseflow introduces Journey Mapping to enhance website visitor tracking. The feature helps businesses optimize customer experiences through detailed analytics and user feedback.

Read more →

Mouseflow ApS Profile

Company Name

Mouseflow ApS

Company Website

https://mouseflow.com/

Year Founded

2010

HQ Location

1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE