Mouseflow Overview

Mouseflow enhances website user experience by offering digital experience analytics focused on real-world use cases. Businesses leverage session replay to understand customer journeys in detail, capturing every interaction on their site. Heatmaps reveal user engagement with specific elements, identifying what draws attention or causes frustration. Feedback tools allow direct user input, pinpointing areas for improvement. This data-driven approach supports enterprises in refining design and functionality, ultimately boosting conversion rates. Mouseflow integrates swiftly, providing actionable insights without significant setup delays, and maintains enterprise-grade security to protect user data.

Use Cases

Customers recommend Engagement Management, Funnel Analysis, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Mouseflow.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Product Marketing
  • Lead Analytics
  • Sending & Publishing Communications
  • Content Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Mouseflow.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
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Mouseflow Use-Cases and Business Priorities: Customer Satisfaction Data

Mouseflow works with different mediums / channels such as Website. Phone Calls. and E-Mail.

Mouseflow's features include Recording, Feedback Surveys, Landing Page, etc. and Mouseflow support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Mouseflow analytics capabilities include Analytics, and Custom Reports.

Reviews

"Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form —... trying a few times and then bouncing….everyone of those leads can be worth several thousand." - James Kinsley

Mouseflow, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mouseflow enhances website UX and conversions using session replay, heatmaps, and feedback. Digital experience analytics tools are employed for optimal user experience improvement.

Popular Business Setting

for Mouseflow

Top Industries

  • Transportation/Trucking/Railroad
  • Consumer Electronics
  • Insurance

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Mouseflow is popular in Transportation/Trucking/Railroad, Consumer Electronics, and Insurance and is widely used by Small Business, Enterprise, and Mid Market.

Comprehensive Insights on Mouseflow Use Cases

How does Mouseflow facilitate Engagement Management?

What Are the key features of Mouseflow for Funnel Analysis?

What solutions does Mouseflow provide for Customer Feedback Management?

How does Mouseflow address your Helpdesk Management Challenges?

How can Mouseflow optimize your Products & Pricelist Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Mouseflow solved their Conversion Rate Optimization needs. Cuspera uses 2049 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Mouseflow testimonial

James Kinsley

Co-Owner

Ucruise Sydney
Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley
Mouseflow testimonial

Frady Yacoub

owner

Esource Parts
he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub
CUSTOMERS TESTIMONIALS
Mouseflow testimonial

James Kinsley

Co-Owner

Ucruise Sydney
Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley
Mouseflow testimonial

Frady Yacoub

owner

Esource Parts
he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub

Case Studies

Retail

CASE STUDY MEGABAD

Mouseflow helped MEGABAD, a global e-commerce retailer for sanitary products, fix a drop in conversions during checkout. The team used Mouseflow to record 100% of user sessions and analyze conversion... funnels. They found technical issues like delayed button loading and form problems that caused users to abandon checkout. After fixing these, MEGABAD saw a 78% increase in conversions and a 98% increase from cart to checkout. Mouseflow's session replay and form analytics tools were key to these improvements.

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Apparel & Fashion

CASE STUDY Goldner Fashion

Mouseflow helped Goldner Fashion improve website usability for older shoppers. The team used session replay to find why users left during checkout. They added promo codes to the checkout page, which ...cut cart abandonment by 15%. They made filters easier to use, leading to a 70% increase in filter usage. Add-to-cart clicks rose by 30%. The changes led to a 5% increase in conversion rate.

Read more →
Apparel & Fashion

CASE STUDY Rains

Mouseflow helped Rains, a Danish fashion brand, boost their e-commerce conversion rate. Rains used Mouseflow's session replay, heatmaps, and form analytics to find website friction and errors. They r...an A/B tests with Google Optimize to improve user experience. The changes led to a 9.8% increase in cart conversions and a 10.8% uplift in checkout conversions. Rains recorded 500,000 sessions monthly to guide their decisions.

Read more →
Consumer Electronics

CASE STUDY BSH (Bosch-Siemens Hausgeräte)

Mouseflow helped BSH improve website navigation for their many local sites. The UX team used session replay and heatmaps to see how users moved through menus and where they clicked. Over 300 team mem...bers tracked 126 websites with Mouseflow. The team used these insights to reorganize menus and make important items easier to find. This led to a better user experience and more data-driven decisions.

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Non-Profit Organization Management

CASE STUDY Orbit Group

Mouseflow helped Orbit Group improve user engagement on their customer hub website. Orbit used heatmaps and session recordings to find that users were not scrolling to key forms. By moving the call-t...o-action higher, they increased course sign-ups by 42%. They also fixed misleading images and navigation, which boosted traffic to linked pages by 16%. Mouseflow made it easier for residents to access important services and improved the overall user experience.

Read more →
Information Technology and Services

CASE STUDY WP Engine

Mouseflow helped WP Engine improve website navigation and customer support. The team used heatmaps to see how users interacted with site content. They found enterprise content was hidden and moved it... to the main menu. This change led to a 6% increase in navigation clicks. Using feedback surveys, they improved support articles and saw a 27% drop in support contact rates.

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Video

Mouseflow Feature Overview

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Frequently Asked Questions(FAQ)

for Mouseflow

What is Mouseflow?

Mouseflow is a customer experience tool with many features designed to understand how people interact with users' websites. It offers the standard session recordings, heat maps, form analytics, and surveys to collect information from visitors on certain pages.

Mouseflow provides session replay to track clicks, mouse movement, scrolls, form fill-out, inactivity, and recorded activity for web and mobile visitors. It also supports heatmaps web engagement and filters data based on responsive layouts, A/B tests, and custom date ranges. It tracks on-page activity leading up to a specific goal like signup or checkout and enable segmentation funnels. It monitors form data to uncover where users dropped off, where users stopped on a form, and where users interacted with form input more than once. Mouseflow enables custom survey creation so marketers can trigger popup surveys to capture visitor feedback

Mouseflow’s funnels feature that makes it easy to hone in on specific sessions that dropped out of the conversion funnel and watch those recordings to see what went wrong. It enables the integration and the script gets added to the site automatically.

What is Mouseflow used for?

Mouseflow is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Funnel Analysis and Customer Feedback Management .

What are the top features of Mouseflow?

Recording, Feedback surveys and Landing page are some of the top features of Mouseflow.

Who uses Mouseflow?

Mouseflow is used by Transportation/Trucking/Railroad, Consumer Electronics and Insurance among other industries.

What are Mouseflow alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Mouseflow.

Where is Mouseflow located?

Mouseflow is headquartered at 1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States .
lightning

Peers used Mouseflow for engagement management and funnel analysis

Mouseflow Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)

Software Failure Risk Guidance

?

for Mouseflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Mouseflow

Mouseflow ApS News

Product

Interactive Heatmaps: Behavioral Insights for Dynamic UX

Mouseflow introduces interactive heatmaps, a tool designed for dynamic websites to provide contextual insights into user behavior. Unlike traditional heatmaps, these allow for real-time analysis of clicks, scrolls, and interactions on dynamic elements like filters and modals. This innovation aids in optimizing user experience by revealing friction points and supporting UX validation, particularly beneficial for e-commerce and sites with personalized content.

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Product

Tailoring Customer Journey Mapping for eCommerce, SaaS, and Beyond: Insights for Every Role

Mouseflow introduces Journey Mapping to enhance website visitor tracking. The feature helps businesses optimize customer experiences through detailed analytics and user feedback.

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Using Data Analytics to Improve Customer Experience

The post Using Data Analytics to Improve Customer Experience appeared first on Mouseflow.

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The 9 Types of User Feedback: All You Need to Know

The post The 9 Types of User Feedback: All You Need to Know appeared first on Mouseflow.

Read more →

Mouseflow ApS Profile

Company Name

Mouseflow ApS

Company Website

https://mouseflow.com/

Year Founded

2010

HQ Location

1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE