Mouseflow Overview

This is a summary of the comprehensive capabilities and benefits of Mouseflow based on over 2049 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Mouseflow, Inspectlet, Smartlook, Acoustic Insights, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Mouseflow is right for your needs? Our Cuspera AI engine can evaluate how Mouseflow fits your specific business needs, industry, and context. Get your personalized assessment report today.

Mouseflow supports business activities such as:

  • Engagement Management
  • Funnel Analysis
  • Customer Feedback Management
  • Helpdesk Management
  • Products & Pricelist Management

Mouseflow can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve ROI, Improve Brand Engagement, etc. It can help manage these activities if you use Website Phone Calls and E-Mail for these needs. As a solution, Mouseflow's capabilities include Recording, Feedback Surveys, Landing Page, etc.

Mouseflow was founded in 2010. Transportation/Trucking/Railroad Vertical is its biggest customer base.

Reviews

"Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form —... trying a few times and then bouncing….everyone of those leads can be worth several thousand. " - James Kinsley

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Mouseflow solved their Conversion Rate Optimization needs. Cuspera uses 2049 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Mouseflow.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Funnel Analysis , Customer Feedback Management , as the business use cases that they have been most satisfied while using Mouseflow.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Website

4.94/5 ★

Read Reviews (70)

"...Add Mouseflow to your SquareSpace site to visualize how your customers are interacting with your site...." Mouseflow & SquareSpace
engaging and following up

4.84/5 ★

Read Reviews (26)

"...Take those users interested in learning about a more specific topic in-depth from the awareness/TOFU stage to keep them engaged with the brand...."
Funnel Analysis with Website

4.87/5 ★

Read Reviews (40)

"...It increases your conversion rates for web traffic through session replay, heatmaps (click, movement, scroll, attention, and geography), funnels, form analytics, and user feedback...." Top website engagement Tools to turn traffic into your customer [2020]
Customer Feedback Management

4.81/5 ★

Read Reviews (27)

"...Uncover insights otherwise invisible to increase sales and overall user satisfaction...." Mouseflow & Prestashop
measuring customer satisfaction

4.68/5 ★

Read Reviews (15)

"...Uncover insights otherwise invisible to increase sales and overall user satisfaction...."
measuring net promoter score

4.03/5 ★

Read Reviews (3)

"...(large) Net Promoter Score (numbers or smileys) User feedback is typically collected via: Survey emails (often triggered after certain events, like a support call) Customer service teams...."
PEER EXPERIENCES
Engagement Management with Website

4.94/5 ★

Read Reviews (70)

"...Add Mouseflow to your SquareSpace site to visualize how your customers are interacting with your site...." Mouseflow & SquareSpace
engaging and following up

4.94/5 ★

Read Reviews (26)

Funnel Analysis with Website

4.87/5 ★

Read Reviews (40)

"...It increases your conversion rates for web traffic through session replay, heatmaps (click, movement, scroll, attention, and geography), funnels, form analytics, and user feedback...." Top website engagement Tools to turn traffic into your customer [2020]
Customer Feedback Management

4.81/5 ★

Read Reviews (27)

"...Uncover insights otherwise invisible to increase sales and overall user satisfaction...." Mouseflow & Prestashop
measuring customer satisfaction

4.81/5 ★

Read Reviews (15)

measuring net promoter score

4.81/5 ★

Read Reviews (3)

34+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2049 insights from peers and experts to help you assess how these Mouseflow use cases fit your Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

James Kinsley

Co-Owner

Ucruise Sydney

Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley

Frady Yacoub

owner

Esource Parts

he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub
CUSTOMERS TESTIMONIALS

James Kinsley

Co-Owner

Ucruise Sydney

Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking. We’ve been watching sessions and found that people can’t actually complete the form — trying a few times and then bouncing….everyone of... those leads can be worth several thousand.

Testimonial By James Kinsley

Frady Yacoub

owner

Esource Parts

he IP was the common denominator. I wouldn’t have identified these fraudulent orders without using your system (Mouseflow). We immediately called PayPal and were able to go ahead and cancel these orders Testimonial By Frady Yacoub

Case Studies

COMPANY CASE STUDIES
Case Study Ucruise Sydney

How Mouseflow helped establish Ucruise Sydney as one of the world’s premier private boating companies

Read More
Case Study Esource Parts

Using Mouseflow really put some flags up in terms of how the shopper was shopping — which was the number one flag.

Read More

Frequently Asked Questions(FAQ)

for Mouseflow

What is Mouseflow?

Mouseflow is a customer experience tool with many features designed to understand how people interact with users' websites. It offers the standard session recordings, heat maps, form analytics, and surveys to collect information from visitors on certain pages.

What is Mouseflow used for?

Mouseflow is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Funnel Analysis and Customer Feedback Management .

What are the top features of Mouseflow?

Recording, Feedback surveys and Landing page are some of the top features of Mouseflow.

Who uses Mouseflow?

Mouseflow is used by Transportation/Trucking/Railroad, Consumer Electronics and Insurance among other industries.

What are Mouseflow alternatives?

Inspectlet, Smartlook and Acoustic Insights are popular alternatives for Mouseflow.

Where is Mouseflow located?

Mouseflow is headquartered at 1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States .

Popular Business Setting

for Mouseflow

Top Industries

  • Transportation/Trucking/Railroad
  • Consumer Electronics
  • Insurance

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Peers used Mouseflow to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Mouseflow

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

3.81/5 ★

Read Reviews (203)
Feedback surveys

3.98/5 ★

Read Reviews (54)
Landing page

3.89/5 ★

Read Reviews (17)
Personalization

2.29/5 ★

Read Reviews (11)
Widgets

1.95/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Recording

3.81/5 ★

Read Reviews (203)
Feedback surveys

3.98/5 ★

Read Reviews (54)
Landing page

3.89/5 ★

Read Reviews (17)
Personalization

2.29/5 ★

Read Reviews (11)
Widgets

1.95/5 ★

Read Reviews (7)

IT and Other Capabilities

for Mouseflow

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.80/5 ★

Read Reviews (214)
Data Import

3.76/5 ★

Read Reviews (245)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.80/5 ★

Read Reviews (214)
Data Import

3.76/5 ★

Read Reviews (245)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.41/5 ★

Read Reviews (81)
Phone Support

3.66/5 ★

Read Reviews (4)
Chat Support

3.08/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.41/5 ★

Read Reviews (81)
Phone Support

3.66/5 ★

Read Reviews (4)
Chat Support

3.08/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.68/5 ★

Read Reviews (7)
Analytics

4.06/5 ★

Read Reviews (265)
Custom Reports

3.90/5 ★

Read Reviews (476)

Software Failure Risk Guidance

?

for Mouseflow

Overall Risk Meter

Low Medium High

Top Failure Risks for Mouseflow

Vendor Profile Details

Company Name

Mouseflow

Company Website

https://mouseflow.com/

Year Founded

2010

HQ Location

1250 S Capital of Texas Hwy Bldg 3, Suite 400 Austin, TX 78746 United States

Employees

11-50

Social

Financials

PRIVATE