Overview: UserVoice and Qualtrics as Customer Feedback Management Category solutions.

UserVoice and Qualtrics are both solutions for customer feedback management, with distinct strengths. UserVoice excels in analytics and reporting, making it ideal for enterprises prioritizing data-driven decisions. Qualtrics is powerful in feedback management and industry-specific support, benefiting a wide range of sectors, especially education and research.

UserVoice: UserVoice captures and centralizes customer feedback into a single source of truth. Features can be prioritized and customizable roadmaps built efficiently.

Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

UserVoice and Qualtrics: Best Use cases based on the customer satisfaction data

Key Activities Supported

UserVoice specializes in collecting feedback and engaging through conversational surveys, tailored for businesses focusing on managing products and communication. read more →

Qualtrics emphasizes customer feedback and engagement management, with strong capabilities in helpdesk and market research. read more →

Business Goals Facilitated

UserVoice aims to improve customer satisfaction and facilitate market expansion, aligning with businesses looking to enhance visibility and experience. read more →

Qualtrics supports enhancing customer relationships and brand awareness, beneficial for businesses seeking to acquire customers and scale best practices. read more →

Core Features

UserVoice offers robust custom reports, analytics, and integration, which are crucial for data-driven planning. read more →

Qualtrics provides extensive capabilities with custom reports, AI, and comprehensive analytics, facilitating deep customer insights. read more →

Vendor Support Preferences

UserVoice offers diverse support options, including 24/7 support, aligning with enterprises needing consistent support. read more →

Qualtrics provides extensive support, including training and onboarding, catering to varied customer needs and complexities. read more →

User Segments and Industries

UserVoice is favored by large enterprises, prominently in computer software and marketing sectors. read more →

Qualtrics serves a wide segment range, particularly strong in education, research, and consulting industries. read more →

Operational Alignment

UserVoice integrates into operations seamlessly, benefiting large enterprises with its scalable management features. read more →

Qualtrics aligns with diverse business scales, especially supporting mid-market and educational institutions. read more →