Overview: UserTesting and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
UserTesting and Forsta are both key players in the Customer Feedback Management sector, each with its unique focus areas. UserTesting excels in diverse activities such as engaging surveys and digital marketing, making it ideal for various business sizes. Forsta, on the other hand, is tailored more towards market research and customer satisfaction, catering significantly to enterprises and large businesses. Both products offer analytics and reporting features, yet their customer support offerings and user segments differ, reflecting their strengths in distinct operational areas.
UserTesting: UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
UserTesting and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserTesting offers engaging conversational surveys, feedback collection, and digital marketing, catering to both product and marketing teams. read more →
Forsta focuses on market research, feedback collection, and social media management, addressing needs in market analysis and customer satisfaction. read more →
Business Goals
UserTesting aims to acquire customers, boost brand engagement, and enhance customer satisfaction, aligning with marketing and growth strategies. read more →
Forsta supports improving customer satisfaction and entering new markets, suiting businesses looking for global expansion and ROI optimization. read more →
Core Features
Standout features of UserTesting include custom reports, comprehensive analytics, and AI-powered tools, catering to data-driven decision-making. read more →
Forsta offers robust analytics, custom reporting, and compliance features, ideal for businesses prioritizing detailed insights and data security. read more →
Vendor Support
UserTesting provides chat, 24/7, phone, and email support, meeting diverse customer support preferences. read more →
Forsta focuses on 24/7 support, with minimal use of other channels, highlighting its strength for continuous customer service. read more →
Segments and Industries
UserTesting serves small, mid-market, and large enterprises across various industries like internet and retail. read more →
Forsta predominantly serves enterprises and large businesses in research and consulting sectors. read more →
Operational Alignment
UserTesting fits well into workflows of varied business sizes, with a broad range of channel support and integration for scaling operations. read more →
Forsta aligns with larger enterprises needing deep market insights and research capabilities, indicating suitability for complex operational environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
UserTesting in Action: Unique Use Cases
What benefits does UserTesting offer for Engaging Conversational Surveys?
How can UserTesting enhance your Collecting Feedback process?
What Are the key features of UserTesting for Digital Marketing?
What Are the key features of UserTesting for Product Marketing?
How can UserTesting enhance your Automated Workflows process?
Forsta (formerly Confirmit) in Action: Unique Use Cases
What solutions does Forsta (formerly Confirmit) provide for Market Research?
What Are the key features of Forsta (formerly Confirmit) for Campaign Management?
Alternatives
Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest UserTesting News
UserTesting Partners with LinkedIn to Elevate Trust and Transparency in Panel Management
UserTesting has partnered with LinkedIn to integrate 'Verified on LinkedIn', enhancing trust and transparency in panel management by ensuring participant authenticity and combating fraud in experience research.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer
Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.
How can Forsta (formerly Confirmit) optimize your Social Media Management Workflow?