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Compare Userlike vs LiveHelpNow

Comparison Summary

For Userlike vs LiveHelpNow comparison, Our AI algorithm looked at 4577 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Userlike and LiveHelpNow to solve their respective business needs.

Pros and cons of Userlike and LiveHelpNow

Userlike is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as LiveHelpNow is focused towards Helpdesk Management with Chat and Engagement Management with Social Media .

logo Userlike

Focus area

Software Failure Risk

  • low

logo LiveHelpNow

Focus area

LiveHelpNow is better than Userlike for

Software Failure Risk

  • low

About

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

LiveHelpNow -Fully integrated customer service suite....

Age

2011

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

43

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



contact list management

creating contact list



customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: technographic


generation of new leads


training & onboarding


social media management

social media analytics

monitoring social media



rating and review management


conversion management


lifetime value management



loyalty management

customise loyalty program


knowledge management


workflow management




trade show marketing


touchpoint management


content management


personalized marketing


products & pricelist management





discount management




business development




sales document management

contract management


sales call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • See 5 more

Top Channels

Channels Used

  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more
  • chat

  • phone calls

  • e-mail

  • social media

  • website

  • Twitter

  • user generated content

  • text SMS

  • blogs

  • video

  • billboards

  • out of home

  • offline

  • promotions

  • omnichannel

  • point of sale

  • events

  • trade shows

  • mobile

  • mobile app

  • Facebook

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting