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Compare Userlike vs Freshdesk Messaging

Comparison Summary

This comparison report of Userlike vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 6190 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Userlike and Freshdesk Messaging

Userlike, Freshdesk Messaging, Olark, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Userlike covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.

Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

"Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. " - Christoph Münch

"At Fantastic, we want to make sure that every customer receives a 5-star service. As a company we believe that we don’t sell services, rather we are in the business of helping people " - Denitsa Dimitrova

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Userlike

Focus area

Software Failure Risk

  • low

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Userlike for

Software Failure Risk

  • low

About

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Messaging platform that makes chat easy for today's digital customers

Age

2011

2010

Financials

SEED

SERIES H

Business Need

Total Processes
(we found evidences for)

57

73

Total Goals
(we found evidences for)

11

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



contact list management

creating contact list



customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: technographic


generation of new leads


training & onboarding


social media management

social media analytics

monitoring social media



rating and review management


conversion management


lifetime value management



loyalty management

customise loyalty program


knowledge management


workflow management




trade show marketing


touchpoint management


content management


personalized marketing


products & pricelist management





discount management




business development




campaign management


sales document management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting