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Compare Teamsupport vs Kayako

Comparison Summary

This comparison report of Teamsupport vs. Kayako is based on a specific set of business needs and context. The comparison uses 14694 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and Kayako

Teamsupport, Kayako, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

"With past experience in other support applications, TeamSupport is by far the best helpdesk application on the market. " - Devin Wolfenberger

"Kayako is the only solution that brings us closer to our prospects and customers, all from one place. Whether it’s from social media, email, or live chat, we are always having a single conversation - creating a truly unified customer experience. " - AMRITPAL SINGH

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than Kayako for

Software Failure Risk

  • low

logo Kayako

Focus area

Kayako is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

Help Desk Software Kayako Unified Customer Service Software

Age

2008

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

57

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing


loyalty management

customise loyalty program



touchpoint management


channel management



performance management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more
  • chat

  • e-mail

  • website

  • user generated content

  • blogs

  • social media

  • phone calls

  • mobile

  • support groups

  • mobile app

  • offline

  • Twitter

  • Facebook

  • point of sale

  • on premises

  • promotions

  • video

  • causes and charity

  • trade shows

  • coupons

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting