cuspera logo CUSPERA

Compare Teamsupport vs Help Scout

Comparison Summary

This comparison report of Teamsupport vs. Help Scout is based on a specific set of business needs and context. The comparison uses 14229 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Teamsupport and Help Scout

Teamsupport, Help Scout, Freshservice, HubSpot Service Hub, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Teamsupport covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, Collaboration, etc.

Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

"Love how easy it is for our customers to open tickets and for us to keep them in the loop. TeamSupport makes it very easy for me to do that. " - Rick Dutra

"The internal benchmarks of success we like to maintain are keeping our happiness score above 90 and our response time to under an hour. Help Scout makes it effortlessly easy to reference these metrics whenever we need them " - Chandler Perog

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Teamsupport

Focus area

Teamsupport is better than Help Scout for

Software Failure Risk

  • low

logo Help Scout

Focus area

Help Scout is better than Teamsupport for

Software Failure Risk

  • medium

About

Customer Service Software Built for Business to Business

Help Scout | Simple Customer Service Software and Education

Age

2008

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

76

71

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



contact list management


communication management

sending & publishing communications

tracking & monitoring communications



engagement management

engaging and following up


training & onboarding


sales document management

contract management

proposal & quote management


sales call management

meeting management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


customer case management


lead qualification

lead qualification: technographic


relationship management



generation of new leads


products & pricelist management


rating and review management


lifetime value management


content management

content publishing


revenue cycle management


business development


campaign management

campaign analytics


sales review & feedback



competitive intelligence


conversion management



account management





distribution management


trade show marketing



community building



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Grow market share

  • Improve visibility

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more
  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting