Tawk.to: Tawkto provides 100% free live chat software for websites. Visitors can be monitored and engaged via a customizable page.
Certainly: Certainly offers an AI-powered, no-code ecommerce chatbot builder with premade content and template integrations. It helps improve customer satisfaction, cut costs, and increase revenue.
Introducing Tawk.to and Certainly
Tawk.to, Pure Chat, Chatlio, etc., belong to a category of solutions that help Live Chat, whereas Certainly belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tawk.to covers Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.
Certainly focuses on Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
"Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use. " - Harry P
"If you're looking for flexibility and autonomy, choose BotXO. " - Alessandro Monfrecola
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tawk.to and Certainly: Best activities based on customer satisfaction
Tawk.to in Action: Unique Activities
Why is Tawk.to the best choice for Engagement Management?
"...Following up on issues when you were away is easy, as the interface is user friendly. . ...." Peer review by Wilbert K., Digital Media Manager, Consumer Goods
How does Tawk.to address your Contact List Management Challenges?
"...I installed tawk.to on the website where I work so that customers can easily contact support...." Peer review by Verified Reviewer, Internet
How can Tawk.to enhance your Communication Management process?
"...Several features on free plan Conection with cellphone manage offline messages. allow several person answering to clients...." Peer review by Juan Carlos G., Lider de area de desarrollo IA, Information Technology and Services
How does Tawk.to address your Generation Of New Leads Challenges?
"...This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website...." Peer review by Ravikant D, IT Manager
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
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Grow market share
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Improve digital and social presence
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Improve efficiency
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Improve visibility
- See 6 more
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tawk.to | Certainly | |
|---|---|---|
| Peer score | 4.6 | 4.6 |
| Peer insights | 1557 | 306 |
| Top industries |
Information Technology And Services 25.0%
Marketing And Advertising 13.0%
Computer Software 11.0%
|
Computer & Network Security 38.0%
Banking 33.0%
Hospitality 19.0%
|
| SMB and Mid-Market | 95.0% | 100.0% |
| Enterprise | 5.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
