Overview: Survicate and Toluna Start as Customer Feedback Management Category solutions.

Survicate shines in the customer feedback realm with a vast array of capabilities, including net promoter score measurement, while Toluna Start focuses more on market research and social media analytics. Survicate predominantly serves the tech and software industries, benefiting enterprise customers with extensive analytics and customization. On the other hand, Toluna Start supports marketing and advertising initiatives, appealing to enterprises with its data integration capabilities. Both provide 24/7 support but cater to different user preferences and operational needs.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Toluna Start: Toluna-start offers real-time market research and consumer insights through automated solutions. Study design, integrated survey respondents, and reporting dashboards are included.

Survicate and Toluna Start: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate offers a comprehensive set of features aimed at gathering customer insights, such as collecting feedback and measuring the net promoter score, addressing both customer engagement and operational management needs. read more →

Toluna Start emphasizes engaging surveys and social media analytics, appealing in particular to companies interested in market research and enhancing brand presence on social media. read more →

Business Goals

Survicate helps businesses boost customer satisfaction and acquire new customers by focusing on customer feedback and engagement processes. read more →

Toluna Start aims to increase brand awareness and market share, supporting businesses entering new markets or enhancing customer experience. read more →

Core Features

Survicate offers robust integration capabilities and custom report generation, catering to businesses that value in-depth analytics and data manipulation. read more →

Toluna Start stands out with its strong analytics and custom reporting features, focusing on integrating market and consumer data for strategic insights. read more →

Vendor Support Preferences

Survicate provides extensive support options, including 24/7, email, chat, and phone support, catering to diverse user needs. read more →

Toluna Start offers 24/7 support, albeit with fewer options, focusing on critical support channels like chat and phone for immediate assistance. read more →

User Segments and Industries

Survicate mainly serves the internet and computer software industries for enterprises and large enterprises, reflecting its scalability for large-scale operations. read more →

Toluna Start appeals to marketing and advertising sectors, catering to both enterprise and small businesses looking for dedicated market insights. read more →

Operational Alignment

Survicate integrates seamlessly into tech-driven and customer-centric workflows, ideal for enterprises seeking comprehensive feedback management. read more →

Toluna Start fits well into marketing-centered operations, especially for companies aiming to optimize brand communication and audience engagement. read more →