Overview: Survicate and Cvent online survey as Customer Feedback Management Category solutions.

Survicate and Cvent online survey are robust tools in the Customer Feedback Management category. Survicate shines with its focus on feedback collection and analytics, making it a favorite among large enterprises and industries such as Internet and Software. In contrast, Cvent online survey is more oriented towards event management and small to mid-market segments and excels in industries like Education and Event Services.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Cvent online survey: Cvent offers top online survey software for event feedback, enabling the creation of reliable survey programs. It assists in gathering insights for informed decision-making.

Survicate and Cvent online survey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate supports a wide range of capabilities, including feedback collection and net promoter score measurement. It caters to diverse operational needs, such as engaging surveys and helpdesk management. read more →

Cvent online survey focuses on event management and conversational surveys, fitting well with the needs of industries seeking to enhance their event-related feedback processes. read more →

Business Goals

Survicate helps businesses improve customer satisfaction and acquire new customers, addressing the strategic objectives of large enterprises. read more →

Cvent online survey aims to build brand awareness and scale best practices, aligning with goals related to event management. read more →

Core Features

Survicate offers standout features like analytics, custom reports, and integration capabilities, enhancing data-driven decision-making. read more →

Cvent online survey provides training & onboarding, strong integration, and analytics features, making the platform user-friendly for event management. read more →

Vendor Support

Survicate provides extensive 24/7 support, accommodating enterprise-level service needs. read more →

Cvent online survey offers comprehensive training & onboarding, positioning itself as beginner-friendly with reliable support options. read more →

Segments and Industries

Survicate is popular with enterprise and large businesses, particularly in the Internet and Software industries. read more →

Cvent online survey is favored by small and mid-market sectors, especially in Education and Event Services. read more →

Operational Alignment

Survicate integrates seamlessly into workflows of larger organizations and is designed for complex operational environments. read more →

Cvent online survey fits well into operational processes of education and events, catering to smaller operational scales. read more →