IntouchSurvey Overview
Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.
IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data
IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.
IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.
Reviews
"Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being m...et. Check helps us address areas requiring improvement immediately!" - Andrew B
Peer review evidence (same sources as the product rating summary)
"...Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping services operational and compliance audit services event marketing automation software LiaCX is the customer experience management software in the Intouch Insight portfolio...." Peer review
"...According to the vendor, LiaCX collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP...." Peer review
"...Whether you're replicating a success or filling a gap, learnings from one customer interaction are an opportunity for everyone that follows...." Listen to Your Customers
IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for IntouchSurvey
Top Industries
- Retail
- Food & Beverages
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Large Enterprise
IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.
IntouchSurvey Customer wins, Customer success stories, Case studies
How can IntouchSurvey enhance your Collecting Feedback process?
What Are the key features of IntouchSurvey for Helpdesk Management?
How does IntouchSurvey address your Engaging Conversational Surveys Challenges?
How does IntouchSurvey address your Event Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being met. Check helps us address areas requiring improve...ment immediately! |
|
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
|
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew B Process Integration Manager Parkland Fuel Corporation |
Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being met. Check helps us address areas requiring improve...ment immediately! |
|
Parker's Kitchen |
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
Forbes |
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes |
ABC Fine Wine & Spirits - Retail
Concept Hotels - Hospitality
Large convenience and gas retailer - Retail
Leading beer retailer - Retail
Intouch CX Intelligence Platform
Peers used IntouchSurvey for Collecting feedback and helpdesk management
IntouchSurvey Competitors
IntouchSurvey Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
Software Failure Risk Guidance
?for IntouchSurvey
Overall Risk Meter
Top Failure Risks for IntouchSurvey
Intouch Insight Ltd. News
Intouch Insight Announces Strategic Expansion into the Grocery Sector ...
Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary grocery industry research study. This collaboration will be showcased at the GroceryNEXT conference, positioning Intouch in front of key grocery sector decision-makers. The initiative aims to leverage Intouch's success in petro convenience and QSR industries to capture the grocery market.
Intouch Insight's 2026 Emerging Experiences Report
Intouch Insight released its 2026 Emerging Experiences Study, highlighting that reliability and operational consistency in mobile ordering are more crucial than speed for customer satisfaction. The study emphasizes the importance of efficient order flow and human interaction in enhancing the customer experience. Intouch Insight suggests that brands should focus on improving order readiness, standardizing pickup processes, and investing in service training to bridge the gap between digital convenience and operational execution.
Intouch Insight Study Finds Mobile Ordering Success Hinges on Reliability, Not Speed
Intouch Insight's 2026 Emerging Experiences Study highlights that mobile ordering success depends on reliability and operational consistency rather than speed. The study, based on evaluations across nine major quick-service restaurant brands, reveals that late orders significantly reduce customer satisfaction. It emphasizes the importance of efficient order flow, clear pickup processes, and positive employee interactions to enhance customer experience and trust.
Intouch Insight Announces Strategic Expansion into the Grocery Sector; Named Featured Speaker at GroceryNEXT Conference Aug 24-26, 2026 in Chicago
Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary research study. This initiative, which includes collaboration with NexChapter, aims to showcase Intouch's customer experience management solutions at the GroceryNEXT conference. The expansion leverages Intouch's success in the petro convenience and QSR industries.
Intouch Insight Ltd. Profile
Company Name
Company Website
https://www.intouchinsight.com/HQ Location
Ottawa, ON
Employees
251-500
Social
Financials
IPO
