Intouch survey Overview
Here’s the scoop on Intouch survey! We've gathered over 467 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Intouch survey, Cvent online survey, GetApp, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Intouch survey is right for your needs? Our Cuspera AI engine can evaluate how Intouch survey fits your specific business needs, industry, and context. Get your personalized assessment report today.
Intouch survey supports business activities such as:
- Collecting Feedback
- Helpdesk Management
- Engaging Conversational Surveys
- Event Management
- Tracking & Monitoring Communications
Intouch survey can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Increase Average Basket Value, etc. It can help manage these activities if you use Mobile Phone Calls Social Media etc. for these needs. As a solution, Intouch survey's capabilities include Embedded Survey Forms, Dashboard, and Personalization.
Intouch survey Retail Vertical is its biggest customer base.
Reviews
"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Intouch survey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Intouch survey.
Use Cases
Peers recommend Collecting Feedback , Helpdesk Management , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Intouch survey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Mobile |
4.98/5 ★ |
"...Founded in 1992, Intouch is trusted by over 300 of North America s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions...." Survey Finds Improved Cleanliness Practices Ranked #1 Among Business Changes for COVID-19 |
| Measuring CSAT |
4.87/5 ★ |
"...See the direct impact on business KPIs like NPS, or CSAT with real-time reports...." Peer review |
| measuring net promoter score |
4.69/5 ★ |
"...Their surveys measure things such as the customer s satisfaction with the staff s assistance, if they were asked whether they were a rewards member, and the customer s likelihood to recommend (Net Promoter Score). ..." Case Study ABC Fine Wine & Spirits |
| Helpdesk Management with Phone Calls, Social Media and Mobile |
4.90/5 ★ |
"...According to the vendor, LiaCX collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP...." Peer review |
| Engaging Conversational Surveys with Offline, On Premises, Social Media and Mobile |
4.83/5 ★ |
"...We also have a good selection of question types to use to build out engaging forms rather than stale ones...." Peer review by Manager in Marketing |
| engaging and following up |
4.76/5 ★ |
"...We use it to help train and follow up and prove quality compliance on 100+ locations with over 500 people...." Peer review by Mark L., CIO, Retail |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Mobile |
4.98/5 ★ |
"...Founded in 1992, Intouch is trusted by over 300 of North America s most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions...." Survey Finds Improved Cleanliness Practices Ranked #1 Among Business Changes for COVID-19 |
|
| Measuring CSAT |
4.98/5 ★ |
| measuring net promoter score |
4.98/5 ★ |
| Helpdesk Management with Phone Calls, Social Media and Mobile |
4.90/5 ★ |
"...According to the vendor, LiaCX collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP...." Peer review |
|
| Engaging Conversational Surveys with Offline, On Premises, Social Media and Mobile |
4.83/5 ★ |
"...We also have a good selection of question types to use to build out engaging forms rather than stale ones...." Peer review by Manager in Marketing |
|
| engaging and following up |
4.83/5 ★ |
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 467 insights from peers and experts to help you assess how these Intouch survey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes |
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Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B |
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Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Forbes |
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes |
|
Andrew B Process Integration Manager Parkland Fuel Corporation |
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B |
|
Ross B Director of Retailer Compliance, Underage Use Prevention JUUL Labs |
Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Large convenience and gas retailerRead More |
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Case Study ABC Fine Wine & SpiritsRead More |
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Case Study Leading beer retailerRead More |
Video
Intouch CX Intelligence Platform
Popular Business Setting
for Intouch survey
Top Industries
- Retail
- Food & Beverages
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Intouch survey to Improve customer satisfaction and Acquire customers
Intouch survey Alternatives
Peer and Expert Opinion on Features
for Intouch survey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (95) |
| Dashboard | Read Reviews (21) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (95) |
| Dashboard | Read Reviews (21) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Intouch survey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (34) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (34) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (33) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (33) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
Software Failure Risk Guidance
?for Intouch survey
Overall Risk Meter
Top Failure Risks for Intouch survey
Vendor Profile Details
Company Name
Intouch Insight
Company Website
https://www.intouchinsight.com/HQ Location
Ottawa, ON
Employees
251-500
Social
Financials
IPO
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