IntouchSurvey Overview

Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.

Other use cases:

  • Event Management
  • Tracking & Monitoring Communications
  • Monitoring Social Media
  • Loyalty Management
  • Campaign Management
  • Capturing Leads
  • Customer Experience Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Increase Average Basket Value
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Product Experience
See all business priorities See less business priorities

IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"It can cost five times more to attract a new customer than it does to retain an existing one." - Forbes

IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IntouchSurvey

Top Industries

  • Retail
  • Food & Beverages
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.

IntouchSurvey Customer wins, Customer success stories, Case studies

What benefits does IntouchSurvey offer for Collecting Feedback?

How does IntouchSurvey facilitate Helpdesk Management?

What solutions does IntouchSurvey provide for Engaging Conversational Surveys?

What Are the key features of IntouchSurvey for Event Management?

11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Forbes
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B
CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Forbes
It can cost five times more to attract a new customer than it does to retain an existing one. Testimonial By Forbes
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B

Leading beer retailer - Retail

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

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Large convenience and gas retailer - Retail

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

Read on →

Concept Hotels - Hospitality

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

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ABC Fine Wine & Spirits - Retail

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

Read on →

Intouch CX Intelligence Platform

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Peers used IntouchSurvey for Collecting feedback and helpdesk management

IntouchSurvey Competitors

IntouchSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)

Software Failure Risk Guidance

?

for IntouchSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for IntouchSurvey

Intouch Insight Ltd. News

Financial

INTOUCH INSIGHT ANNOUNCES Q3 2025 FINANCIAL RESULTS - Yahoo Finance

Intouch Insight announced its Q3 2025 financial results, reporting stable revenue of $6.63 million and a gross margin increase to 48.4%. The company highlighted SaaS revenue growth and the acquisition of ClearPoint Solutions, aiming to double its business by 2028 with a $50 million revenue target.

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Financial

INTOUCH INSIGHT ANNOUNCES Q2 2025 FINANCIAL RESULTS - Yahoo Finance

Intouch Insight announced its Q2 2025 financial results, reporting a 5% increase in recurring services revenue to $5.5 million, despite a 12% decline in total revenue due to the absence of merchandising revenues. The company achieved a gross margin increase to 50.4% and a 25% rise in adjusted EBITDA to $370,812. CEO Cameron Watt highlighted plans to enhance efficiency and leverage AI for competitive advantage.

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M&A

Definitive Agreement To Acquire The Assets Of Clearpoint Solutions US

Intouch Insight Ltd. announced a definitive agreement to acquire the assets of ClearPoint Solutions US, LLC, a merchandising company. The acquisition, valued at an initial $250,000, aims to enhance Intouch's presence in the merchandising market. ClearPoint's President, Sam Hersey, will continue in a leadership role, leveraging synergies to drive growth and expand market presence.

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M&A

Press Releases | Intouch Insight

Intouch Insight Ltd. has completed the acquisition of ClearPoint Solutions US, LLC, a merchandising company. This acquisition follows a definitive agreement announced earlier, involving an initial cash payment of USD $250,000.

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Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO