IntouchSurvey Overview
Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.
Use Cases
Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.
IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data
IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.
IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.
Reviews
"Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention progr...ams, including bolstering our age-verification capabilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders." - Ross B
IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for IntouchSurvey
Top Industries
- Retail
- Food & Beverages
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Large Enterprise
IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on IntouchSurvey Use Cases
How efficiently Does IntouchSurvey manage your Collecting Feedback?
How efficiently Does IntouchSurvey manage your Helpdesk Management?
Why is IntouchSurvey the best choice for Engaging Conversational Surveys?
What Are the key features of IntouchSurvey for Event Management?
11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. |
|
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
|
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ross B Director of Retailer Compliance, Underage Use Prevention JUUL Labs |
Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. |
|
Parker's Kitchen |
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen |
|
Andrew B Process Integration Manager Parkland Fuel Corporation |
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B |
Case Studies
CASE STUDY Leading beer retailer
CASE STUDY Concept Hotels
CASE STUDY Large convenience and gas retailer
CASE STUDY ABC Fine Wine & Spirits
Video
Intouch CX Intelligence Platform
Peers used IntouchSurvey for Collecting feedback and helpdesk management
IntouchSurvey Competitors
IntouchSurvey Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (39) |
| Custom Reports | Read Reviews (39) |
Software Failure Risk Guidance
?for IntouchSurvey
Overall Risk Meter
Top Failure Risks for IntouchSurvey
Intouch Insight Ltd. News
INTOUCH INSIGHT ANNOUNCES Q2 2025 FINANCIAL RESULTS - Yahoo Finance
Intouch Insight announced its Q2 2025 financial results, reporting a 5% increase in recurring services revenue to $5.5 million, despite a 12% decline in total revenue due to the absence of merchandising revenues. The company achieved a gross margin increase to 50.4% and a 25% rise in adjusted EBITDA to $370,812. CEO Cameron Watt highlighted plans to enhance efficiency and leverage AI for competitive advantage.
Definitive Agreement To Acquire The Assets Of Clearpoint Solutions US
Intouch Insight Ltd. announced a definitive agreement to acquire the assets of ClearPoint Solutions US, LLC, a merchandising company. The acquisition, valued at an initial $250,000, aims to enhance Intouch's presence in the merchandising market. ClearPoint's President, Sam Hersey, will continue in a leadership role, leveraging synergies to drive growth and expand market presence.
Press Releases | Intouch Insight
Intouch Insight Ltd. has completed the acquisition of ClearPoint Solutions US, LLC, a merchandising company. This acquisition follows a definitive agreement announced earlier, involving an initial cash payment of USD $250,000.
INTOUCH INSIGHT CLOSES CLEARPOINT SOLUTIONS US ACQUISITION - Yahoo Finance
Intouch Insight has completed the acquisition of ClearPoint Solutions US, LLC, a merchandising company. The transaction, valued at approximately $250,000 in cash, includes a profit-sharing agreement over four years. This acquisition aims to enhance Intouch's revenue growth, with former ClearPoint CEO Sam Hersey joining Intouch to support this goal.
Intouch Insight Ltd. Profile
Company Name
Intouch Insight Ltd.
Company Website
https://www.intouchinsight.com/HQ Location
Ottawa, ON
Employees
251-500
Social
Financials
IPO
