IntouchSurvey Overview

Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.

Other use cases:

  • Event Management
  • Tracking & Monitoring Communications
  • Monitoring Social Media
  • Loyalty Management
  • Campaign Management
  • Capturing Leads
  • Customer Experience Management
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Increase Average Basket Value
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Product Experience
See all business priorities See less business priorities

IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention progr...ams, including bolstering our age-verification capabilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders." - Ross B

Peer review evidence (same sources as the product rating summary)

"...In addition to their mystery shopping program, ABC Fine Wine & Spirits uses Intouch customer satisfaction surveys...." Case Study ABC Fine Wine & Spirits
"...Key touchpoints in their buyer journey include gas pump, convenience store, car wash, online and mobile app (loyalty program), and call center. ..." Case Study Large convenience and gas retailer
"...Locations that immediately greet customers, offer additional items, ask if a customer is a rewards member and thank them at the end of the purchase also benefit from larger basket size, higher engagement in the loyalty program and higher NPS and customer satisfaction scores. ..." Case Study ABC Fine Wine & Spirits

IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IntouchSurvey

Top Industries

  • Retail
  • Food & Beverages
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.

IntouchSurvey Customer wins, Customer success stories, Case studies

How can IntouchSurvey enhance your Collecting Feedback process?

How does IntouchSurvey address your Helpdesk Management Challenges?

What makes IntouchSurvey ideal for Engaging Conversational Surveys?

How can IntouchSurvey enhance your Event Management process?

11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Ross B

Director of Retailer Compliance, Underage Use Prevention

JUUL Labs
Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders.

Testimonial By Ross B
IntouchSurvey testimonial

Parker's Kitchen
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B
CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Ross B

Director of Retailer Compliance, Underage Use Prevention

JUUL Labs
Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention programs, including bolstering our age-verification cap...abilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders.

Testimonial By Ross B
IntouchSurvey testimonial

Parker's Kitchen
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's LiaCX Business Intelligence tools give Corporate a bird's eye view into the performance of our mystery shop and age-verification programs across locations; while individual operators get actionable insights to help them improve business processes and ensure standards are being met. Testimonial By Andrew B
 

Intouch Insight Provides Merchandising and Growth Initiative Update

Intouch Insight announced updates on its merchandising and growth initiatives, including the renewal of a client in the petro convenience industry and the addition of a dedicated salesperson for merc...handising services. The company is also refinancing its BDC Capital loan to support growth, with potential debt increase to $2.6M and deferred repayments until 2028.

Read on →

ABC Fine Wine & Spirits - Retail

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

Read more →

Concept Hotels - Hospitality

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

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Large convenience and gas retailer - Retail

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

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Leading beer retailer - Retail

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

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Intouch CX Intelligence Platform

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Peers used IntouchSurvey for Collecting feedback and helpdesk management

IntouchSurvey Competitors

IntouchSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)

Software Failure Risk Guidance

?

for IntouchSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for IntouchSurvey

Intouch Insight Ltd. News

Product

Intouch Insight's 2026 Emerging Experiences Report

Intouch Insight released its 2026 Emerging Experiences Study, highlighting that reliability and operational consistency in mobile ordering are more crucial than speed for customer satisfaction. The study emphasizes the importance of efficient order flow and human interaction in enhancing the customer experience. Intouch Insight suggests that brands should focus on improving order readiness, standardizing pickup processes, and investing in service training to bridge the gap between digital convenience and operational execution.

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Product

Intouch Insight Study Finds Mobile Ordering Success Hinges on Reliability, Not Speed

Intouch Insight's 2026 Emerging Experiences Study highlights that mobile ordering success depends on reliability and operational consistency rather than speed. The study, based on evaluations across nine major quick-service restaurant brands, reveals that late orders significantly reduce customer satisfaction. It emphasizes the importance of efficient order flow, clear pickup processes, and positive employee interactions to enhance customer experience and trust.

Read more →
Partnership

Intouch Insight Announces Strategic Expansion into the Grocery Sector; Named Featured Speaker at GroceryNEXT Conference Aug 24-26, 2026 in Chicago

Intouch Insight is expanding into the grocery sector through a strategic partnership with Informa to produce a proprietary research study. This initiative, which includes collaboration with NexChapter, aims to showcase Intouch's customer experience management solutions at the GroceryNEXT conference. The expansion leverages Intouch's success in the petro convenience and QSR industries.

Read more →
Partnership

Intouch Insight Announces Strategic Expansion into the Grocery Sector ...

Intouch Insight is expanding into the grocery sector by partnering with Informa to produce a proprietary research study. This initiative aims to leverage Intouch's success in petro-convenience and QSR industries. The study will be presented at the GroceryNEXT conference, where Intouch will be a featured speaker, enhancing its visibility in the grocery market.

Read more →

Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO