IntouchSurvey Overview

Intouch-survey harnesses customer feedback to create loyal ambassadors. Actionable insights are transformed into profit by Intouch Insight.

Use Cases

Customers recommend Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using IntouchSurvey.

Other use cases:

  • Event Management
  • Tracking & Monitoring Communications
  • Monitoring Social Media
  • Loyalty Management
  • Campaign Management
  • Capturing Leads
  • Customer Experience Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using IntouchSurvey.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Increase Average Basket Value
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Product Experience
See all business priorities See less business priorities

IntouchSurvey Use-Cases and Business Priorities: Customer Satisfaction Data

IntouchSurvey works with different mediums / channels such as Mobile. Phone Calls. Social Media etc.

IntouchSurvey's features include Embedded Survey Forms, Dashboard, and Personalization. and IntouchSurvey support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also IntouchSurvey analytics capabilities include Analytics, and Custom Reports.

Reviews

"Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training." - Andrew B

IntouchSurvey, Cvent online survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for IntouchSurvey

Top Industries

  • Retail
  • Food & Beverages
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

IntouchSurvey is popular in Retail, Food & Beverages, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Large Enterprise.

IntouchSurvey Customer wins, Customer success stories, Case studies

How can IntouchSurvey enhance your Collecting Feedback process?

What makes IntouchSurvey ideal for Helpdesk Management?

What benefits does IntouchSurvey offer for Engaging Conversational Surveys?

How efficiently Does IntouchSurvey manage your Event Management?

11 buyers and buying teams have used Cuspera to assess how well IntouchSurvey solved their Customer Feedback Management needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being met. Check helps us address areas requiring improve...ment immediately!

Testimonial By Andrew B
IntouchSurvey testimonial

Parker's Kitchen
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen
CUSTOMERS TESTIMONIALS
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch continues to be a trusted and valued partner at Parkland. The actionable data provided by the mystery shopping and age verification programs helps us understand our customer experience standards and identify areas for growth and training. Testimonial By Andrew B
IntouchSurvey testimonial

Andrew B

Process Integration Manager

Parkland Fuel Corporation
Intouch's mobile forms software has been invaluable in helping us adjust day-to-day operations throughout the COVID-19 pandemic. Check is a powerful tool that helps us ensure health and safety, operational, and customer service standards are being met. Check helps us address areas requiring improve...ment immediately!

Testimonial By Andrew B
IntouchSurvey testimonial

Parker's Kitchen
The Intouch platform helps us take measurable actions that allow us to better achieve business goals. Testimonial By Parker's Kitchen
 

Intouch Insight Provides Merchandising and Growth Initiative Update

Intouch Insight announced updates on its merchandising and growth initiatives, including the renewal of a client in the petro convenience industry and the addition of a dedicated salesperson for merc...handising services. The company is also refinancing its BDC Capital loan to support growth, with potential debt increase to $2.6M and deferred repayments until 2028.

Read on →

ABC Fine Wine & Spirits - Retail - retail

Intouch Insight helped ABC Fine Wine & Spirits improve customer satisfaction using mystery shopping and customer surveys. The company measured compliance with brand standards and collected real-time ...feedback. They saw a 3.5% increase in NPS, more loyalty program participation, and higher basket sales. Staff training and communication improved. ABC Fine Wine & Spirits now uses data to drive better business results and raise their standards.

Read on →

Concept Hotels - Hospitality - hospitality

IntouchCheck helped Concept Hotels manage audits and inspections across seven boutique hotels. Before, teams used manual spreadsheets for room checks and operations, which took too much time. With In...touchCheck, they created digital checklists for audits, room inspections, and property checks. Now, results are available in under 8 minutes instead of over 2 hours. The software makes it easy to track performance, share results with staff and investors, and quickly address issues. Concept Hotels can now make better decisions and improve guest experience.

Read on →

Large convenience and gas retailer - Retail - retail

LiaCX by Intouch Insight helped a large convenience and gas retailer with over 1,500 locations improve customer experience. The retailer used LiaCX to collect and analyze customer feedback and myster...y shopping data. They identified that in-store payment interactions needed improvement. Staff training focused on thanking customers during parting remarks. After the Action Campaign, the retailer saw a 10% increase in customers who felt valued within three months. Compliance with customer service standards also improved.

Read on →

Leading beer retailer - Retail - retail

Intouch Insight helped a leading beer retailer improve its customer feedback program. The company switched from in-person and phone surveys to online surveys for both retail and wholesale customers. ...This change led to a 10x increase in survey responses from retail customers and higher response rates from wholesale clients. Operating costs dropped, and the number of survey questions was cut by 60%. User-friendly dashboards now let the company track customer experience trends and take action based on real-time data.

Read on →

Intouch CX Intelligence Platform

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Peers used IntouchSurvey for Collecting feedback and helpdesk management

IntouchSurvey Competitors

IntouchSurvey Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.65/5 ★

Read Reviews (9)
Analytics

4.82/5 ★

Read Reviews (39)
Custom Reports

4.71/5 ★

Read Reviews (39)

Software Failure Risk Guidance

?

for IntouchSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for IntouchSurvey

Intouch Insight Ltd. News

Financial

INTOUCH INSIGHT ANNOUNCES 2025 FINANCIAL RESULTS AND UPCOMING WEBINAR

Intouch Insight announced its 2025 financial results, reporting a gross margin increase to 50.3% despite a 10% revenue decline. The company focused on operational efficiency and growth investments, including AI. CEO Cameron Watt emphasized strategic growth initiatives for 2026. A webinar on April 8 will discuss expansion plans.

Read more →
Financial

Intouch Insight Ltd. Announces Refinancing of its Existing BDC Capital ...

Intouch Insight Ltd. has announced the refinancing of its existing BDC Capital loan to support its merchandising initiatives and growth activities. The refinancing allows for an increase in total BDC debt to $2.6 million, with deferred principal repayments until February 2028. Monthly interest will be based on the BDC floating base rate plus 4.25%.

Read more →
Product

Intouch Insight Provides Software & Technology Update

Intouch Insight is enhancing its software offerings by expanding SaaS capabilities and improving platform functionality. The company is negotiating a pilot agreement with a major North American QSR brand for IntouchCheck and investing in AI automation to boost efficiency. These initiatives aim to support customer adoption in sectors like grocery and petro-convenience.

Read more →
Product

Intouch Insight Provides Software & Technology Update

Intouch Insight announced updates on its software and technology initiatives, focusing on expanding SaaS capabilities and enhancing platform functionality. Key developments include a paid pilot agreement with a major North American QSR brand for IntouchCheck and investments in AI automation to improve efficiency. These efforts aim to support customer adoption across sectors like grocery and petro-convenience.

Read more →

Intouch Insight Ltd. Profile

Company Name

Intouch Insight Ltd.

Company Website

https://www.intouchinsight.com/

HQ Location

Ottawa, ON

Employees

251-500

Social

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Financials

IPO