Overview: SurveyMonkey and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.

SurveyMonkey and Forsta are both leading solutions in customer feedback management, each with distinct strengths. SurveyMonkey excels with its robust analytics and wide integration capabilities, making it ideal for large enterprises seeking comprehensive feedback collection. Forsta, on the other hand, focuses more on market research and security, appealing to enterprises prioritizing detailed market insights and data privacy.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

SurveyMonkey and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data

SurveyMonkey

4.5

AI Powered

Forsta (formerly Confirmit)

4.3

Key Capabilities Supported

SurveyMonkey supports collecting feedback, conducting market research, and managing communications, aligning well with needs in large-scale feedback collection and analysis. read more →

Forsta focuses on market research and campaign management, which are ideal for enterprises looking for detailed survey capabilities and engagement techniques. read more →

Business Goals

SurveyMonkey aids in improving customer satisfaction and acquiring customers, benefiting those looking to enhance customer experiences and drive growth. read more →

Forsta facilitates entering new markets and improving ROI, catering to businesses aiming to scale operations and optimize resource use. read more →

Core Features

With its extensive analytics and data import/export features, SurveyMonkey meets the demands of businesses needing comprehensive data handling and integration. read more →

Forsta offers strong analytics and security features, making it suitable for firms focused on insightful analysis and secure data management. read more →

Vendor Support

SurveyMonkey provides extensive 24/7 support through multiple channels, supporting enterprises that require constant assistance and robust support systems. read more →

Forsta offers email and phone support with a focus on customer service, fitting those who prioritize stable and reliable support options. read more →

Segments and Industries

SurveyMonkey is predominantly used by large enterprises in diverse industries, illustrating its versatility in handling various customer feedback needs. read more →

Forsta is favored by research and management consulting sectors, indicating its specialization in detailed research and consultancy needs. read more →

Operational Alignment

SurveyMonkey integrates smoothly into large-scale operational workflows, integrating effortlessly with existing systems for seamless data management. read more →

Forsta aligns with companies focused on structured market research processes, making it a choice for those needing specialized survey tools. read more →