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Compare SurveyMonkey CX vs Thematic

Failure Risk Guidance Security Report ?

Failure Risk for SurveyMonkey CX medium Failure Risk for Thematic low
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Comparison Summary

This comparison report of SurveyMonkey CX vs. Thematic is based on a specific set of business needs and context. The comparison uses 2084 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and Thematic

SurveyMonkey CX, Thematic, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than SurveyMonkey CX for

Software Failure Risk

  • low

About

Feedback management tool to build a CX program that adapts to customer needs

Feedback Analysis Platform to Unlock the value of product

Age

1999

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

35

37

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (96)

Read Reviews (207)

measuring net promoter score

Read Reviews (47)

Read Reviews (90)

measuring customer satisfaction

Read Reviews (14)

Read Reviews (9)

engagement management

Read Reviews (16)

Read Reviews (24)

engaging and following up

Read Reviews (13)

Read Reviews (16)

campaign management

Read Reviews (14)

Read Reviews (1)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (23)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (6)

Read Reviews (1)

rating and review management

Read Reviews (5)

Read Reviews (11)

conference call management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (6)

loyalty management

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (3)

sales review & feedback

Read Reviews (1)

Read Reviews (7)

generation of new leads

Read Reviews (1)

Read Reviews (4)

lifetime value management

Read Reviews (1)

Read Reviews (2)

social media management

Read Reviews (1)

Read Reviews (12)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting