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SurveyMonkey CX vs Cvent online survey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of SurveyMonkey CX vs. Cvent online survey is based on a specific set of business needs and context. The comparison uses 1751 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey CX and Cvent online survey

SurveyMonkey CX, Cvent online survey, SatisMeter, CustomerSure, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey CX covers Collecting Feedback, Campaign Management, Engaging Conversational Surveys, Competitive Intelligence with Promotions, etc.

Cvent online survey focuses on Engaging Conversational Surveys with E-Mail, Collecting Feedback with Promotions, Event Management with Mobile, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

logo Cvent online survey

Focus area

Cvent online survey is better than SurveyMonkey CX for

Software Failure Risk

  • low

About

Feedback management tool to build a CX program that adapts to customer needs

Online Web Survey Software for your simple and complex survey needs

Age

1999

1999

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

35

40

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


campaign management


competitive intelligence


helpdesk management


content management



training & onboarding


rating and review management



conference call management



products & pricelist management


workflow management



customer case management



trade show marketing



community building


sales document management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more
  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Build brand awareness

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • website

  • mobile

  • promotions

  • mobile app

  • offline

  • social media

  • video

  • games

  • on premises

  • chat

  • trade shows

  • events

  • causes and charity

  • See 11 more
  • e-mail

  • website

  • mobile

  • promotions

  • mobile app

  • offline

  • social media

  • video

  • games

  • on premises

  • chat

  • trade shows

  • events

  • causes and charity

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting