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Compare SupportBee vs LiveAgent

Failure Risk Guidance Security Report ?

Failure Risk for SupportBee low Failure Risk for LiveAgent medium
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Comparison Summary

For SupportBee vs LiveAgent comparison, Our AI algorithm looked at 14332 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportBee and LiveAgent to solve their respective business needs.

Pros and cons of SupportBee and LiveAgent

SupportBee is more suited to businesses that require Knowledge Management and Collaboration with E-Mail where as LiveAgent is focused towards Helpdesk Management with Chat and Knowledge Management with Chat .

Both SupportBee and LiveAgent are Help Desk software, peers recommend SupportBee for collaboration and helpdesk management where as LiveAgent is more known for tracking & monitoring communications and call recording .

logo SupportBee

Focus area

SupportBee is better than LiveAgent for

Software Failure Risk

  • low

logo LiveAgent

Focus area

LiveAgent is better than SupportBee for

Software Failure Risk

  • medium

About

SupportBee |Ticketing System for High Touch Customer Service

LiveAgent: Help Desk & Live Chat Software

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

89

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction

knowledge management

Read Reviews (103)

Read Reviews (535)

sharing knowledge

Read Reviews (6)

Read Reviews (1)

creating knowledge base

Read Reviews (3)

Read Reviews (1)

collaboration

Read Reviews (61)

Read Reviews (36)

helpdesk management

Read Reviews (52)

Read Reviews (1095)

engagement management

Read Reviews (38)

Read Reviews (347)

engaging and following up

Read Reviews (25)

Read Reviews (155)

customer feedback management

Read Reviews (29)

Read Reviews (189)

measuring customer satisfaction

Read Reviews (11)

Read Reviews (87)

workflow management

Read Reviews (17)

Read Reviews (46)

communication management

Read Reviews (14)

Read Reviews (270)

sending & publishing communications

Read Reviews (10)

Read Reviews (112)

customise loyalty program

Read Reviews (5)

Read Reviews (7)

rating and review management

Read Reviews (10)

Read Reviews (49)

sales call management

Read Reviews (9)

Read Reviews (203)

sales document management

Read Reviews (8)

Read Reviews (38)

contract management

Read Reviews (3)

Read Reviews (14)

proposal & quote management

Read Reviews (1)

Read Reviews (9)

lifetime value management

Read Reviews (6)

Read Reviews (15)

social media management

Read Reviews (5)

Read Reviews (97)

social media analytics

Read Reviews (3)

Read Reviews (15)

engaging on social media

Read Reviews (1)

Read Reviews (7)

scheduling post to social media

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (5)

Read Reviews (49)

content management

Read Reviews (4)

Read Reviews (2)

content curation

Read Reviews (2)

Read Reviews (0)

content sharing

Read Reviews (1)

Read Reviews (2)

sales review & feedback

Read Reviews (4)

Read Reviews (13)

competitive intelligence

Read Reviews (2)

Read Reviews (2)

sales incentive management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (6)

campaign management

Read Reviews (2)

Read Reviews (3)

channel management

Read Reviews (1)

Read Reviews (21)

touchpoint management

Read Reviews (1)

Read Reviews (22)

lead qualification

Read Reviews (1)

Read Reviews (3)

community building

Read Reviews (1)

Read Reviews (13)

revenue cycle management

Read Reviews (1)

Read Reviews (12)

contact list management

Read Reviews (1)

Read Reviews (278)

generation of new leads

Read Reviews (0)

Read Reviews (26)

products & pricelist management

Read Reviews (0)

Read Reviews (10)

conversion management

Read Reviews (0)

Read Reviews (12)

social media marketing

Read Reviews (0)

Read Reviews (12)

customer case management

Read Reviews (0)

Read Reviews (9)

license management

Read Reviews (0)

Read Reviews (3)

advocacy management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

opportunity management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve efficiency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve brand engagement

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more

  • chat

  • social media

  • phone calls

  • e-mail

  • website

  • Facebook

  • Twitter

  • mobile

  • user generated content

  • blogs

  • video

  • mobile app

  • offline

  • Slack

  • point of sale

  • omnichannel

  • on premises

  • text SMS

  • Skype

  • support groups

  • promotions

  • Whatsapp

  • Facebook page

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting