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Compare SupportBee vs HubSpot Service Hub

Comparison Summary

For SupportBee vs HubSpot Service Hub comparison, Our AI algorithm looked at 4602 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SupportBee and HubSpot Service Hub to solve their respective business needs.

Pros and cons of SupportBee and HubSpot Service Hub

SupportBee is more suited to businesses that require Knowledge Management and Collaboration with E-Mail where as HubSpot Service Hub is focused towards Knowledge Management with User Generated Content and Helpdesk Management with User Generated Content .

Both SupportBee and HubSpot Service Hub are Help Desk software, peers recommend SupportBee for knowledge management where as HubSpot Service Hub is more known for contacts history and training & onboarding .

logo SupportBee

Focus area

SupportBee is better than HubSpot Service Hub for

Software Failure Risk

  • low

logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than SupportBee for

Software Failure Risk

  • medium

About

SupportBee |Ticketing System for High Touch Customer Service

Customer service software to answer customer queries and issues.

Age

2010

2006

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

50

76

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base




engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


workflow management


communication management

sending & publishing communications


loyalty management

customise loyalty program


rating and review management


sales call management


sales document management

contract management

proposal & quote management


lifetime value management



social media management

social media analytics


training & onboarding


content management


sales review & feedback


competitive intelligence


sales incentive management


relationship management


campaign management



lead qualification


contact list management


generation of new leads


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more
  • e-mail

  • user generated content

  • blogs

  • phone calls

  • chat

  • website

  • social media

  • video

  • Instagram

  • Slack

  • offline

  • Facebook

  • mobile

  • promotions

  • on premises

  • games

  • point of sale

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting