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Compare Solvvy Conversational Intelligence Platform vs SmartAction

Failure Risk Guidance Security Report ?

Failure Risk for Solvvy Conversational Intelligence Platform medium Failure Risk for SmartAction medium
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Comparison Summary

For Solvvy Conversational Intelligence Platform vs SmartAction comparison, Our AI algorithm looked at 2890 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Solvvy Conversational Intelligence Platform and SmartAction to solve their respective business needs.

Pros and cons of Solvvy Conversational Intelligence Platform and SmartAction

Solvvy Conversational Intelligence Platform is more suited to businesses that require Helpdesk Management with User Generated Content and Knowledge Management where as SmartAction is focused towards Helpdesk Management with Phone Calls and Customer Feedback Management with Promotions .

logo Solvvy Conversational Intelligence Platform

Focus area

Solvvy Conversational Intelligence Platform is better than SmartAction for

Software Failure Risk

  • medium

logo SmartAction

Focus area

Software Failure Risk

  • medium

About

Solvvy | Artificial Intelligence Customer Service and Support Platform

conversational AI, Virtual Agents for Call Center Automation

Age

2013

Financials

Series A

Business Need

Total Processes
(we found evidences for)

41

30

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (175)

Read Reviews (28)

knowledge management

Read Reviews (59)

Read Reviews (0)

customer feedback management

Read Reviews (47)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (39)

Read Reviews (8)

measuring net promoter score

Read Reviews (7)

Read Reviews (7)

workflow management

Read Reviews (39)

Read Reviews (0)

training & onboarding

Read Reviews (28)

Read Reviews (2)

engagement management

Read Reviews (27)

Read Reviews (15)

engaging and following up

Read Reviews (5)

Read Reviews (11)

social media management

Read Reviews (22)

Read Reviews (0)

social media analytics

Read Reviews (22)

Read Reviews (0)

content management

Read Reviews (15)

Read Reviews (0)

content curation

Read Reviews (8)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (8)

communication management

Read Reviews (10)

Read Reviews (2)

sending & publishing communications

Read Reviews (10)

Read Reviews (2)

generation of new leads

Read Reviews (7)

Read Reviews (0)

lifetime value management

Read Reviews (6)

Read Reviews (1)

channel management

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (8)

subscription management

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (7)

sales incentive management

Read Reviews (0)

Read Reviews (5)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

membership management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Improve brand engagement

  • See 7 more

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting