Zoom Virtual Agent vs. SmartAction: Chatbot Solution Comparison 2025

Overview: Zoom Virtual Agent and SmartAction as Chatbot Category solutions.

Zoom Virtual Agent focuses on large enterprises with robust chatbot capabilities spanning customer satisfaction and engagement analytics. SmartAction, however, caters to mid-market and consumer services, emphasizing AI-driven features for order management and customer engagement. User support options for both prioritize 24/7 availability, suitable for operational efficiency. Zoom's integration and compliance tools support data-intensive industries, while SmartAction's emphasis on AI and analytics aligns well with scaling best practices in dynamic environments.

Zoom Virtual Agent: Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

SmartAction: SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.

Zoom Virtual Agent and SmartAction: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zoom Virtual Agent excels in helpdesk and knowledge management, supporting customer satisfaction and engagement analytics, making it ideal for complex operational needs. read more →

SmartAction emphasizes helpdesk and order management, offering features like customer feedback and engagement management, focused on streamlined service operations. read more →

Business Goals

Zoom Virtual Agent helps enterprises enhance customer relationships and boost ROI, aligning with strategic expansion and leadership in diverse markets. read more →

SmartAction focuses on improving ROI and scaling best practices, catering to businesses aiming to enhance brand engagement and customer acquisition. read more →

Core Features

Zoom Virtual Agent offers AI Powered, Analytics, and Custom Reports, enabling comprehensive data handling and integration for large-scale deployments. read more →

SmartAction highlights AI-driven analytics and ease of migration, facilitating custom reports and secure data management for agile business environments. read more →

Vendor Support

Zoom Virtual Agent offers extensive support with 24/7 availability, including phone, email, and chat, ensuring user confidence in complex setups. read more →

SmartAction provides 24/7 support focusing on chat and phone, ideal for mid-market users requiring consistent assistance. read more →

Segments and Industries

Zoom Virtual Agent is popular among enterprises in Internet and Information Technology sectors, aligning with large-scale industry requirements. read more →

SmartAction is utilized in Mid Market and Consumer Services, indicating its effectiveness in smaller, customer-focused sectors. read more →

Operational Alignment

Zoom Virtual Agent integrates well into enterprise workflows, designed to handle extensive data processing and customer interaction needs. read more →

SmartAction fits into more tailored operations, leveraging AI features for personalized engagement in smaller market settings. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zoom Virtual Agent and SmartAction

How does Zoom Virtual Agent and SmartAction address your Helpdesk Management Challenges?

Zoom Virtual Agent and Smartaction both aim to improve helpdesk management. Zoom Virtual Agent focuses on directing users to a robust help center to solve their problems, while Smartaction automates conversations with virtual agents across phone, chat, and text channels. Zoom Virtual Agent can improve self-service rates but has limitations in integrating with some helpdesk form builders. Smartaction uses conversational AI to handle routine queries and improve efficiency, but its custom build outs may lead to delays in measuring key performance indicators.

"...While for sure a big benefit from Solvvy is helping us reduce the volume of incoming tickets, Solvvy has helped us set up crucial feedback loops within my CS team's processes that allow us to intelligently and efficiently identify knowledge gaps and add updates to our help center...." Peer review by Noah K, Director of Community Support

"...SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text...." Virtual Agent News

How does Zoom Virtual Agent and SmartAction address your Customer Feedback Management Challenges?

Zoom Virtual Agent and Smartaction are similar in that they both focus on improving customer satisfaction by providing self-service options. Both tools offer features that reduce ticket volume, decrease operating costs, and enhance customer experience. However, Zoom Virtual Agent emphasizes improvements in Customer Satisfaction (CSAT) scores, while Smartaction focuses more on Net Promoter Score (NPS) improvements.