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Compare Solvvy Conversational Intelligence Platform vs SmartAction

Comparison Summary

For Solvvy Conversational Intelligence Platform vs SmartAction comparison, Our AI algorithm looked at 2890 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Solvvy Conversational Intelligence Platform and SmartAction to solve their respective business needs.

Pros and cons of Solvvy Conversational Intelligence Platform and SmartAction

Solvvy Conversational Intelligence Platform is more suited to businesses that require Helpdesk Management with User Generated Content and Knowledge Management where as SmartAction is focused towards Helpdesk Management with Phone Calls and Customer Feedback Management with Promotions .

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Focus area

Solvvy Conversational Intelligence Platform is better than SmartAction for

Software Failure Risk

  • medium

logo SmartAction

Focus area

Software Failure Risk

  • medium

About

Solvvy | Artificial Intelligence Customer Service and Support Platform

conversational AI, Virtual Agents for Call Center Automation

Age

2013

Financials

Series A

Business Need

Total Processes
(we found evidences for)

41

30

Total Goals
(we found evidences for)

10

7

Top Processes

Evidences indicate better relative satisfaction



knowledge management


customer feedback management

measuring customer satisfaction

measuring net promoter score


workflow management


training & onboarding


engagement management

engaging and following up


social media management

social media analytics


content management


contact list management



communication management

sending & publishing communications


generation of new leads


lifetime value management


channel management



rating and review management


subscription management


sales call management

meeting management


competitive intelligence




loyalty management


sales incentive management




billing and invoice management


membership management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Build brand awareness

  • Scale best practices

  • Launch new products

  • Improve brand engagement

  • See 7 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more
  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting