Aivo AgentBot Overview

Aivo Conversational AI transforms customer engagement through its advanced omnichannel tools and live agent solutions. This platform leverages a new generation of Conversational AI, integrating with Generative AI to enhance interaction capabilities. Businesses can deliver unique, auto-generated responses alongside secure transactional communications, ensuring superior customer experiences. As a Meta Business Partner, Aivo facilitates seamless conversational journeys across platforms like WhatsApp, Facebook, and Instagram, driving business growth. The platform's adaptability is evident in its strategies for peak sales events like Hot Sale and Black Friday, optimizing the entire customer journey.

Use Cases

Customers recommend Knowledge Management, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Aivo AgentBot.

Other use cases:

  • Generation Of New Leads
  • Content Publishing
  • Social Media Analytics
  • Lead Qualification
  • Customer Feedback Management
  • Engaging And Following Up
  • Channel Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Aivo AgentBot.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
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Aivo AgentBot Use-Cases and Business Priorities: Customer Satisfaction Data

Aivo AgentBot works with different mediums / channels such as Chat.

Aivo AgentBot's features include Bot, Personalization, and Ticketing. and Aivo AgentBot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Aivo AgentBot analytics capabilities include Custom Reports, and Analytics.

Aivo AgentBot, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aivo-Agentbot automates customer service to solve queries instantly. It offers a no-code, simple way to design service experiences.

Aivo AgentBot Customer wins, Customer success stories, Case studies

What solutions does Aivo AgentBot provide for Knowledge Management?

How can Aivo AgentBot optimize your Contact List Management Workflow?

How does Aivo AgentBot address your Sending & Publishing Communications Challenges?

How can Aivo AgentBot enhance your Generation Of New Leads process?

33 buyers and buying teams have used Cuspera to assess how well Aivo AgentBot solved their Chatbot needs. Cuspera uses 270 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Ubiipagos - Financial Services - Medium

Aivo's AI-powered platform helped Ubiipagos reach a 94% resolution rate for customer queries. The fintech automated 26,000 monthly consultations and cut response times to 35 seconds. Customers now ge...t instant answers on WhatsApp, web, and Instagram. Agents work more efficiently with seamless handoffs and real-time insights. Ubiipagos restored trust and improved satisfaction with 24/7 omnichannel support.

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Banco Bolivariano - Banking

AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking sector and provide fast, simple answers to customers on any ch...annel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.

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Banco Comafi - Banking

Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support channel. They launched Sofia, an AI virtual assistant, on web chat and W...hatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.

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Efecty - Financial Services

Aivo's AgentBot and Help platforms helped Efecty automate over 2.5 million customer queries. Efecty reduced support costs by 20% and cut phone calls by 48%. The average support time dropped to 1 minu...te. Efecty used conversational AI to provide 24/7 support across web, app, and WhatsApp. The solution improved customer experience and empowered agents with faster access to information.

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Banco Comafi - Banking

AgentBot and Live from Aivo helped Banco Comafi automate over 100,000 monthly customer queries. The bank achieved a 98% effectiveness rate and reduced average service time to 2:30 minutes. Banco Coma...fi used AI-powered chatbots and WhatsApp integration to deliver instant, 24/7 support. The solution improved customer experience and enabled personalized, secure service. The bank saw a 387% increase in query volume during the pandemic, handled efficiently by the AI system.

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Bancor - Banking

Aivo's virtual assistant helped Bancor handle 80,000 monthly customer conversations and 40,000 monthly transactions on WhatsApp. Bancor used AgentBot, Live, Studio, and Engage to improve digital cust...omer service and reduce operational costs. The AI-powered assistant, EO, resolved 90% of customer interactions at first contact. Bancor saw a 72% increase in WhatsApp usage and improved customer satisfaction. The solution enabled secure identity verification and seamless banking operations within WhatsApp.

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lightning

Peers used Aivo AgentBot for knowledge management and contact list management

Aivo AgentBot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Aivo AgentBot

Overall Risk Meter

Low Medium High

Top Failure Risks for Aivo AgentBot

Aivo News

Product

AIVO Standard Launches the AIVO 100, First Global Index of Brand Visibility in AI Assistants

AIVO Standard has launched the AIVO 100, a global index measuring brand visibility in AI assistants like ChatGPT and Gemini. It introduces the Prompt-Space Occupancy Score (PSOS) to track brand recall and visibility decay. The index highlights that brands lose 50% recall in 60 days, impacting brand equity and shareholder value. The AIVO 100 serves as a governance benchmark for AI visibility.

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Aivo Profile

Company Name

Aivo

Company Website

https://www.aivo.co/en/

HQ Location

161 Mission St, CA 94103

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