Aivo AgentBot: Product updates, Customer stories, and Insights | 2026 Cuspera

Aivo's AI-powered platform helped Ubiipagos reach a 94% resolution rate for customer queries. The fintech automated 26,000 monthly consultations and cut response times to 35 seconds. Customers now ge...t instant answers on WhatsApp, web, and Instagram. Agents work more efficiently with seamless handoffs and real-time insights. Ubiipagos restored trust and improved satisfaction with 24/7 omnichannel support.
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AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking sector and provide fast, simple answers to customers on any ch...annel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.
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Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support channel. They launched Sofia, an AI virtual assistant, on web chat and W...hatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.
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Aivo's AgentBot and Help platforms helped Efecty automate over 2.5 million customer queries. Efecty reduced support costs by 20% and cut phone calls by 48%. The average support time dropped to 1 minu...te. Efecty used conversational AI to provide 24/7 support across web, app, and WhatsApp. The solution improved customer experience and empowered agents with faster access to information.
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AgentBot and Live from Aivo helped Banco Comafi automate over 100,000 monthly customer queries. The bank achieved a 98% effectiveness rate and reduced average service time to 2:30 minutes. Banco Coma...fi used AI-powered chatbots and WhatsApp integration to deliver instant, 24/7 support. The solution improved customer experience and enabled personalized, secure service. The bank saw a 387% increase in query volume during the pandemic, handled efficiently by the AI system.
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Aivo's virtual assistant helped Bancor handle 80,000 monthly customer conversations and 40,000 monthly transactions on WhatsApp. Bancor used AgentBot, Live, Studio, and Engage to improve digital cust...omer service and reduce operational costs. The AI-powered assistant, EO, resolved 90% of customer interactions at first contact. Bancor saw a 72% increase in WhatsApp usage and improved customer satisfaction. The solution enabled secure identity verification and seamless banking operations within WhatsApp.
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