Aivo AgentBot: Product updates, Customer stories, and Insights | 2026 Cuspera

Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the virtual assistant to handle 83% of inquiries and reach a 93% resolution rate. The average support time dropped to 1 minu...te and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.
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AgentBot and Live from Aivo helped Banco Comafi automate over 100,000 monthly customer queries. The bank achieved a 98% effectiveness rate and reduced average service time to 2:30 minutes. Banco Coma...fi used AI-powered chatbots and WhatsApp integration to deliver instant, 24/7 support. The solution improved customer experience and enabled personalized, secure service. The bank saw a 387% increase in query volume during the pandemic, handled efficiently by the AI system.
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Aivo's AI-powered platform helped Ubiipagos reach a 94% resolution rate for customer queries. The fintech automated 26,000 monthly consultations and cut response times to 35 seconds. Customers now ge...t instant answers on WhatsApp, web, and Instagram. Agents work more efficiently with seamless handoffs and real-time insights. Ubiipagos restored trust and improved satisfaction with 24/7 omnichannel support.
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AgentBot by Aivo helped Cruz Roja Argentina automate customer service. The chatbot answered over 3,000 monthly queries with 93% effectiveness. This freed up staff time and improved response speed. Th...e team could focus on more strategic work. The solution was provided free through Aivo's NGO program during the pandemic. The chatbot improved digital communication and helped the organization stay close to people in need.
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AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking sector and provide fast, simple answers to customers on any ch...annel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.
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Aivo's Conversational AI helped TOTVS automate 83% of customer queries on WhatsApp. The company improved support effectiveness to 84% and saw 51% of users return to WhatsApp for help. Integration wit...h Zendesk and web chat reduced agent workload and queues. Agents now handle three chats at once, making support faster and easier for customers. TOTVS is Brazil's largest management systems developer, serving over 40,000 clients.
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