Aivo AgentBot Overview

Aivo Conversational AI transforms customer engagement through its advanced omnichannel tools and live agent solutions. This platform leverages a new generation of Conversational AI, integrating with Generative AI to enhance interaction capabilities. Businesses can deliver unique, auto-generated responses alongside secure transactional communications, ensuring superior customer experiences. As a Meta Business Partner, Aivo facilitates seamless conversational journeys across platforms like WhatsApp, Facebook, and Instagram, driving business growth. The platform's adaptability is evident in its strategies for peak sales events like Hot Sale and Black Friday, optimizing the entire customer journey.

Use Cases

Customers recommend Knowledge Management, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Aivo AgentBot.

Other use cases:

  • Generation Of New Leads
  • Content Publishing
  • Social Media Analytics
  • Lead Qualification
  • Customer Feedback Management
  • Engaging And Following Up
  • Channel Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Aivo AgentBot.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
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Aivo AgentBot Use-Cases and Business Priorities: Customer Satisfaction Data

Aivo AgentBot works with different mediums / channels such as Chat.

Aivo AgentBot's features include Bot, Personalization, and Ticketing. and Aivo AgentBot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Aivo AgentBot analytics capabilities include Custom Reports, and Analytics.

Aivo AgentBot, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aivo-Agentbot automates customer service to solve queries instantly. It offers a no-code, simple way to design service experiences.

Aivo AgentBot Customer wins, Customer success stories, Case studies

What solutions does Aivo AgentBot provide for Knowledge Management?

What Are the key features of Aivo AgentBot for Contact List Management?

How does Aivo AgentBot address your Sending & Publishing Communications Challenges?

Why is Aivo AgentBot the best choice for Generation Of New Leads?

33 buyers and buying teams have used Cuspera to assess how well Aivo AgentBot solved their Chatbot needs. Cuspera uses 270 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Banco Bolivariano - Banking

AgentBot by Aivo helped Banco Bolivariano automate 98% of customer inquiries through WhatsApp. The bank wanted to lead Ecuador's banking sector and provide fast, simple answers to customers on any ch...annel. They used AgentBot to create Avi24, an AI-powered assistant that handles queries and transactions 24/7. WhatsApp became the main channel, with 70% of customers preferring it. Call center volumes dropped by 46%, and service efficiency stayed above 80%.

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ADT - Customer Service

AgentBot by Aivo helped ADT automate customer service and sales. ADT faced limited service hours and could only handle a few inquiries at once. With AgentBot, ADT now manages over 7,000 conversations... per month and resolves 97% of queries. The average support time is just 1 minute. Customers get 24/7 help, faster answers, and a better experience. ADT values the quick setup, omnichannel support, and helpful teams from Aivo.

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CEMEX - Construction

CEMEX used Aivo's AgentBot and Live to automate customer service in six countries. The company wanted to give better support to all customers, no matter their language or location. They set up a mult...ilingual AI assistant named Olivia to answer questions and help with orders. The solution handled 45,000 automated queries and reached a 97% resolution rate. Customers got answers fast, with an average response time of 1 minute and 42 seconds.

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CEMEX - Construction

Aivo's virtual assistant helps CEMEX automate customer service across six Latin American countries. The solution answers frequent questions instantly on digital channels. CEMEX now resolves 97% of in...quiries automatically. This creates a faster, more efficient, and scalable customer experience.

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NetUno - Telecommunications

Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90% query resolution. The solution automates key tasks like pay...ments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.

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NetUno - Telecommunications

NetUno used Aivo's virtual assistant, Bruno, to automate customer service and sales. The challenge was a surge in subscribers and limited technical resources. NetUno implemented Aivo's AgentBot, Live..., and Studio to handle support across web, WhatsApp, Facebook, Instagram, Telegram, and SMS. Bruno automated 35 services and managed 200,000 monthly conversations. NetUno reduced call center volume by 50% and improved customer satisfaction with faster, omnichannel support.

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lightning

Peers used Aivo AgentBot for knowledge management and contact list management

Aivo AgentBot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Aivo AgentBot

Overall Risk Meter

Low Medium High

Top Failure Risks for Aivo AgentBot

Aivo News

Product

AIVO Standard Launches the AIVO 100, First Global Index of Brand Visibility in AI Assistants

AIVO Standard has launched the AIVO 100, a global index measuring brand visibility in AI assistants like ChatGPT and Gemini. It introduces the Prompt-Space Occupancy Score (PSOS) to track brand recall and visibility decay. The index highlights that brands lose 50% recall in 60 days, impacting brand equity and shareholder value. The AIVO 100 serves as a governance benchmark for AI visibility.

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Aivo Profile

Company Name

Aivo

Company Website

https://www.aivo.co/en/

HQ Location

161 Mission St, CA 94103

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