Aivo AgentBot Overview

Aivo Conversational AI transforms customer engagement through its advanced omnichannel tools and live agent solutions. This platform leverages a new generation of Conversational AI, integrating with Generative AI to enhance interaction capabilities. Businesses can deliver unique, auto-generated responses alongside secure transactional communications, ensuring superior customer experiences. As a Meta Business Partner, Aivo facilitates seamless conversational journeys across platforms like WhatsApp, Facebook, and Instagram, driving business growth. The platform's adaptability is evident in its strategies for peak sales events like Hot Sale and Black Friday, optimizing the entire customer journey.

Use Cases

Customers recommend Knowledge Management, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Aivo AgentBot.

Other use cases:

  • Generation Of New Leads
  • Content Publishing
  • Social Media Analytics
  • Lead Qualification
  • Customer Feedback Management
  • Engaging And Following Up
  • Channel Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Aivo AgentBot.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
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Aivo AgentBot Use-Cases and Business Priorities: Customer Satisfaction Data

Aivo AgentBot works with different mediums / channels such as Chat.

Aivo AgentBot's features include Bot, Personalization, and Ticketing. and Aivo AgentBot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Aivo AgentBot analytics capabilities include Custom Reports, and Analytics.

Aivo AgentBot, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aivo-Agentbot automates customer service to solve queries instantly. It offers a no-code, simple way to design service experiences.

Comprehensive Insights on Aivo AgentBot Use Cases

How can Aivo AgentBot optimize your Knowledge Management Workflow?

How can Aivo AgentBot enhance your Contact List Management process?

What makes Aivo AgentBot ideal for Sending & Publishing Communications?

What benefits does Aivo AgentBot offer for Generation Of New Leads?

14+ more Business Use Cases

33 buyers and buying teams have used Cuspera to assess how well Aivo AgentBot solved their Chatbot needs. Cuspera uses 270 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Case Studies

Financial Services

CASE STUDY Efecty

Efecty used Aivo's AgentBot and Help to automate customer service. They launched Gyra, a conversational AI bot, to handle queries across web, app, and WhatsApp. Efecty automated over 2.5 million quer...ies and reduced costs by 20%. Phone calls dropped by 48% and average support time is now 1 minute. The solution improved first contact resolution and customer experience.

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Banking

CASE STUDY Banco Comafi

Banco Comafi used Aivo's AgentBot and Live to improve customer service and sales automation. The bank wanted a simple, fast, and secure 24/7 support channel. They launched Sofia, an AI-powered virtua...l assistant, on web chat and WhatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. The bank enabled 34 banking transactions through WhatsApp, helping customers manage accounts easily. Banco Comafi saw a 387% increase in virtual assistant interactions and achieved full self-management for customers on WhatsApp.

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Banking

CASE STUDY Banco Solidario

Banco Solidario used AgentBot and Genesys Cloud to improve customer service. They automated answers to common questions and integrated digital channels. The bank reduced transfers to human agents fro...m 35% to 14%. Marisol, their AI assistant, now handles most inquiries. During the pandemic, daily inquiry volume tripled. The solution improved efficiency and customer experience.

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Banking

CASE STUDY Banorte Pensiones

AgentBot by Aivo helped Banorte Pensiones improve customer service for retirees. The bank used an AI-powered virtual assistant on WhatsApp and other channels. 43% of monthly services are now handled ...by the virtual assistant. The solution enabled $2M in automated credit applications and management via WhatsApp. Customer satisfaction reached 80% after the implementation.

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Information Technology and Services

CASE STUDY Nimbi

Nimbi used Aivo's AgentBot and Live to improve customer service. They wanted faster, more personal support for their clients. They added a virtual assistant powered by AI to help human agents. The vi...rtual assistant resolved 82% of automated inquiries and achieved a 93% resolution rate. The average support time dropped to 1 minute and 40 seconds. This made customer service faster and more efficient for Nimbi.

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Telecommunications

CASE STUDY NetUno

NetUno used Aivo's virtual assistant, Bruno, to automate customer service and sales. The challenge was a surge in subscribers and limited technical resources. NetUno implemented Aivo's AgentBot, Live..., and Studio to handle support across web, WhatsApp, Facebook, Instagram, Telegram, and SMS. Bruno automated 35 services and managed 200,000 monthly conversations. NetUno reduced call center volume by 50% and improved customer satisfaction with faster, omnichannel support.

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lightning

Peers used Aivo AgentBot for knowledge management and contact list management

Aivo AgentBot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Aivo AgentBot

Overall Risk Meter

Low Medium High

Top Failure Risks for Aivo AgentBot

Aivo Profile

Company Name

Aivo

Company Website

https://www.aivo.co/en/

HQ Location

161 Mission St, CA 94103

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