cuspera logo CUSPERA

Compare SolarWinds Service Desk vs SysAid

Comparison Summary

For SolarWinds Service Desk vs SysAid comparison, Our AI algorithm looked at 10433 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SolarWinds Service Desk and SysAid to solve their respective business needs.

Pros and cons of SolarWinds Service Desk and SysAid

SolarWinds Service Desk is more suited to businesses that require Helpdesk Management and Workflow Management where as SysAid is focused towards Helpdesk Management and Knowledge Management .

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than SysAid for

Software Failure Risk

  • medium

logo SysAid

Focus area

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

SysAid: ITSM, Service Desk & Help Desk Software with ...

Financials

M&A

Business Need

Total Processes
(we found evidences for)

61

47

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction




knowledge management

creating knowledge base


sales document management

contract management

proposal & quote management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media



rating and review management



products & pricelist management



customer case management


category management


contact list management



license management


competitive intelligence






merger and acquisition



lifetime value management


revenue cycle management


sales call management



generation of new leads


discount management


promotion management


campaign management


content management


performance management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more
  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Improve consistency

  • Launch new products

  • Establish thought leadership

  • See 6 more

Top Channels

Channels Used

  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • blogs

  • user generated content

  • chat

  • offline

  • support groups

  • on premises

  • Slack

  • point of sale

  • events

  • trade shows

  • See 12 more
  • e-mail

  • mobile

  • phone calls

  • website

  • mobile app

  • blogs

  • user generated content

  • chat

  • offline

  • support groups

  • on premises

  • Slack

  • point of sale

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting