Comparison Summary
This comparison report of SolarWinds Service Desk vs. ProProfs Help Desk is based on a specific set of business needs and context. The comparison uses 7149 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and ProProfs Help Desk
SolarWinds Service Desk, ProProfs Help Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
ProProfs Help Desk focuses on Helpdesk Management, Knowledge Management with Chat, Collaboration with E-Mail, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than ProProfs Help Desk for
Software Failure Risk
ProProfs Help Desk
Focus area
ProProfs Help Desk is better than SolarWinds Service Desk for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
#1 Help Desk Ticketing System - proprofs.com
Financials
M&A
PRIVATE
Business Need
Total Processes
(we found evidences for)
61
29
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve visibility
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Scale best practices
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
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review sites
- See 9 more
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
-
review sites
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
