Comparison Summary
This comparison report of SolarWinds Service Desk vs. Gorgias is based on a specific set of business needs and context. The comparison uses 7525 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and Gorgias
SolarWinds Service Desk, Gorgias, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
Gorgias focuses on Helpdesk Management, Rating And Review Management with User Generated Content, Loyalty Management with E-Mail, Engagement Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Gorgias for
Software Failure Risk
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Gorgias is an all-in-one helpdesk for Shopify merchants..
Financials
M&A
SEED
Business Need
Total Processes
(we found evidences for)
61
43
Total Goals
(we found evidences for)
13
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve brand engagement
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Build brand awareness
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Increase customer life time value
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Scale best practices
- See 6 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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phone calls
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user generated content
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Facebook
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blogs
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offline
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point of sale
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website
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Instagram
- See 8 more
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social media
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e-mail
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chat
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phone calls
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user generated content
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Facebook
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blogs
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offline
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point of sale
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website
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Instagram
- See 8 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
