Lightspeed Retail Overview

This is a summary of the comprehensive capabilities and benefits of Lightspeed Retail based on over 3460 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Lightspeed Retail, Lightspeed Restaurant, Loyverse POS, Square for Retail, Retail Pro, etc., all belong to a category of solutions that help POS. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Lightspeed Retail is right for your needs? Our Cuspera AI engine can evaluate how Lightspeed Retail fits your specific business needs, industry, and context. Get your personalized assessment report today.

Lightspeed Retail supports business activities such as:

  • Helpdesk Management
  • Sales Document Management
  • Loyalty Management
  • Training & Onboarding
  • Workflow Management

Lightspeed Retail can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls Offline Point Of Sale etc. for these needs. As a solution, Lightspeed Retail's capabilities include Personalization, Rewards, Gamification, etc.

Lightspeed Retail was founded in 2005. Retail Vertical is its biggest customer base.

Reviews

"...Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff...." Peer review by Ian, The Boarderline

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Lightspeed Retail solved their POS needs. Cuspera uses 3460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific POS needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Lightspeed Retail.

Other priorities:

  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Sales Document Management , Loyalty Management , as the business use cases that they have been most satisfied while using Lightspeed Retail.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.24/5 ★

Read Reviews (84)

"...Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff...."
Sales Document Management

3.12/5 ★

Read Reviews (51)

"...Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us...."
proposal & quote management

4.86/5 ★

Read Reviews (22)

"...All of my questions, [SENSITIVE CONTENT HIDDEN] assured me lightspeed retail was the same software just better and more integrated, he told me I could continue to print my quotes with pictures as I was on Onsite (Not True) that they would have programming make the changes for me(Programming wasn' able to accomplish this, without me recoding the receipts for each and every receipt based on if it was to print pictures or not...."
contract management

2.05/5 ★

Read Reviews (19)

"...We are a unique business that operates like a retail store but also does contracted work...."
digital signature

2.28/5 ★

Read Reviews (6)

"...I believe they purposely pushed to close the sale with vague promises to work something out just to get us to sign the contract and lock us in...."
Loyalty Management with Offline and Point Of Sale

3.94/5 ★

Read Reviews (49)

"...Also, newer loyalty programs such as Thirdshelf can easily be integrated in LS which we love!. LS is easy to set up and offers several valuable features such as employee time management...."
customise loyalty program

2.90/5 ★

Read Reviews (8)

"...Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition...."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.24/5 ★

Read Reviews (84)

"...Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff...." Peer review by Ian, The Boarderline
Sales Document Management

3.12/5 ★

Read Reviews (51)

"...Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us...." Peer review by Terry, Murphy's Department Store
proposal & quote management

3.12/5 ★

Read Reviews (22)

contract management

3.12/5 ★

Read Reviews (19)

digital signature

3.12/5 ★

Read Reviews (6)

Loyalty Management with Offline and Point Of Sale

3.94/5 ★

Read Reviews (49)

"...Also, newer loyalty programs such as Thirdshelf can easily be integrated in LS which we love!. LS is easy to set up and offers several valuable features such as employee time management...." Peer review by Line D, Founder and Owner, Retail
customise loyalty program

3.94/5 ★

Read Reviews (8)

33+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3460 insights from peers and experts to help you assess how these Lightspeed Retail use cases fit your POS needs.

Frequently Asked Questions(FAQ)

for Lightspeed Retail

What is Lightspeed Retail?

Lightspeed Retail is a cloud-based point-of-sale platform that is designed to be accessed anytime and at any given place. It simplifies time-consuming tasks like inventory and employee management, focusing on taking care of customers and growing business. It is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor.

What is Lightspeed Retail used for?

Lightspeed Retail is a POS Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Sales Document Management and Loyalty Management .

What are the top features of Lightspeed Retail?

Personalization, Rewards and Gamification are some of the top features of Lightspeed Retail.

Who uses Lightspeed Retail?

Lightspeed Retail is used by Retail, Apparel & Fashion and Sports among other industries.

What are Lightspeed Retail alternatives?

Lightspeed Restaurant, Loyverse POS, Square For Retail and Retail Pro are popular alternatives for Lightspeed Retail.

Where is Lightspeed Retail located?

Lightspeed Retail is headquartered at 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.

Popular Business Setting

for Lightspeed Retail

Top Industries

  • Retail
  • Apparel & Fashion
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Lightspeed Retail to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Lightspeed Retail

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.29/5 ★

Read Reviews (49)
Rewards

2.94/5 ★

Read Reviews (25)
Gamification

2.94/5 ★

Read Reviews (25)
Ticketing

4.04/5 ★

Read Reviews (21)
Recording

3.93/5 ★

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Personalization

4.29/5 ★

Read Reviews (49)
Rewards

2.94/5 ★

Read Reviews (25)
Gamification

2.94/5 ★

Read Reviews (25)
Ticketing

4.04/5 ★

Read Reviews (21)
Recording

3.93/5 ★

Read Reviews (20)

IT and Other Capabilities

for Lightspeed Retail

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.06/5 ★

Read Reviews (161)
Data Import

3.66/5 ★

Read Reviews (572)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.06/5 ★

Read Reviews (161)
Data Import

3.66/5 ★

Read Reviews (572)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5 ★

Read Reviews (83)
Email Support

4.43/5 ★

Read Reviews (66)
Phone Support

4.06/5 ★

Read Reviews (115)
24/7 Support

3.89/5 ★

Read Reviews (811)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.49/5 ★

Read Reviews (83)
Email Support

4.43/5 ★

Read Reviews (66)
Phone Support

4.06/5 ★

Read Reviews (115)
24/7 Support

3.89/5 ★

Read Reviews (811)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (74)
Custom Reports

3.54/5 ★

Read Reviews (507)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.23/5 ★

Read Reviews (74)
Custom Reports

3.54/5 ★

Read Reviews (507)

Software Failure Risk Guidance

?

for Lightspeed Retail

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightspeed Retail

Vendor Profile Details

Company Name

Lightspeed

Year Founded

2005

HQ Location

700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6

Employees

501-1000

Social

Financials

IPO