Overview: SmartSurvey and Startquestion survey as Customer Feedback Management Category solutions.

SmartSurvey excels in enterprise-level customer feedback management with strong support for analytics and compliance, catering mainly to government, transportation, and education sectors. Startquestion survey focuses on basic feedback collection and market research, suited for smaller IT and design firms. While SmartSurvey provides extensive integration and privacy features, Startquestion survey emphasizes ease of use in feedback collection and fundamental analytics. Both products offer 24/7 support, but SmartSurvey boasts broader feature sets suitable for intricate needs.

SmartSurvey: SmartSurvey offers an advanced, user-friendly online survey tool for creating and distributing surveys. Results can be analyzed graphically by a UK-based team.

Startquestion survey: Startquestion survey is a professional tool for creating online questionnaires to research clients, employees, and communities. It offers an intuitive interface, advanced survey logic, and comprehensive distribution options.

SmartSurvey and Startquestion survey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SmartSurvey supports collecting feedback, engaging conversational surveys, and measuring CSAT, addressing the needs of large enterprises in managing detailed customer insights. read more →

Startquestion survey focuses on collecting feedback, measuring net promoter scores, and doing basic market research, suited for smaller organizations. read more →

Business Goals

SmartSurvey helps improve customer satisfaction, build brand awareness, and acquire customers, benefiting companies looking to elevate their customer relationship strategies. read more →

Startquestion survey aims at improving customer satisfaction and acquiring customers, aligning with firms seeking growth in consumer loyalty. read more →

Core Features

Features include robust analytics, compliance, custom reporting, data import/export, and security, ideal for complex data management. read more →

Features focus on custom reports and basic analytics, providing essential tools for straightforward data handling in smaller settings. read more →

Vendor Support

SmartSurvey offers comprehensive support, including 24/7 coverage and multiple contact options, tailored for businesses requiring reliable assistance. read more →

Startquestion survey provides 24/7 support with streamlined contact choices, fitting those preferring straightforward communication. read more →

Segments and Industries

SmartSurvey caters mainly to mid-market and large enterprises in government, transportation, and education sectors, reflecting its scalability for high-demand environments. read more →

Startquestion survey serves primarily large enterprises and small businesses in IT and design, indicating its flexibility for niche markets. read more →

Operational Alignment

SmartSurvey integrates deeply into existing workflows, supporting detailed communication management and large-scale feedback operations. read more →

Startquestion survey fits smoothly into basic operational processes, favoring companies with straightforward feedback collection needs. read more →