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Compare Shopify vs Salesforce Commerce Cloud

Comparison Summary

For Shopify vs Salesforce Commerce Cloud comparison, Our AI algorithm looked at 51502 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Shopify and Salesforce Commerce Cloud to solve their respective business needs.

Pros and cons of Shopify and Salesforce Commerce Cloud

Shopify is more suited to businesses that require Advertisement with Social Media and Engagement Management with Offline where as Salesforce Commerce Cloud is focused towards Engagement Management with Offline and Merchandising with Promotions .

logo Shopify

Focus area

Shopify is better than Salesforce Commerce Cloud for

Software Failure Risk

  • medium

logo Salesforce Commerce Cloud

Focus area

Software Failure Risk

  • low

About

E-commerce software that enables business from anywhere, with tools that find customers, drive sales and manage all the other business activities.

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

Age

2004

1999

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

146

77

Total Goals
(we found evidences for)

22

13

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


helpdesk management


products & pricelist management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

managing social media account

engaging on social media

monitoring social media


customise loyalty program

identify target customers

create engagement based loyalty


content publishing

searching for content



campaign management

campaign monitoring

campaign analytics


promotion management


training & onboarding


rating and review management





referral management



discount management


sales document management

proposal & quote management

contract management


contact list management

creating contact list


generation of new leads


social media marketing



customer feedback management

measuring customer satisfaction

measuring net promoter score




trade show marketing



competitive intelligence


lifetime value management


community building


payment management



business development


influencer marketing



knowledge management

creating knowledge base


bundling of products


segmentation and targeting



touchpoint management


channel management



conversion management



sales call management


lead qualification

lead qualification: technographic


international marketing


account management




courses & assessment

create learning path






category management


personalized marketing










subscription management


billing and invoice management


performance management


compliance & governance




revenue cycle management


opportunity management


relationship management




sales review & feedback


conference call management


advocacy management


customer case management



sales incentive management


relationship marketing


redemption management


follower management



sales commission management






pipeline management


database marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve digital and social presence

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve brand engagement

  • Launch new products

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Increase average basket value

  • Improve internal communications

  • Improve stakeholder relations

  • Reduce bounce

  • Improve consistency

  • Establish thought leadership

  • Improve navigation

  • Improve visibility

  • Manage risk

  • See 19 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more

Top Channels

Channels Used

  • promotions

  • offline

  • phone calls

  • point of sale

  • website

  • e-mail

  • support groups

  • mobile

  • coupons

  • social media

  • on premises

  • display advertisement

  • video

  • events

  • trade shows

  • See 12 more
  • promotions

  • offline

  • phone calls

  • point of sale

  • website

  • e-mail

  • support groups

  • mobile

  • coupons

  • social media

  • on premises

  • display advertisement

  • video

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting