Overview: ServiceNow® Knowledge Management and KMS Lighthouse as Knowledge Management Category solutions.

ServiceNow® Knowledge Management: Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.

KMS Lighthouse: Lighthouse-desktop enhances customer experience through timely knowledge delivery. The powerful KMS Lighthouse platform offers comprehensive solutions for customer support.

ServiceNow® Knowledge Management and KMS Lighthouse: Best activities based on customer satisfaction

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Applying your context and needs changes the comparison

ServiceNow® Knowledge Management in Action: Unique Use Cases

How efficiently Does ServiceNow® Knowledge Management manage your Knowledge Management?

What Are the key features of ServiceNow® Knowledge Management for Workflow Management?

KMS Lighthouse in Action: Unique Use Cases

How does KMS Lighthouse address your Helpdesk Management Challenges?

What benefits does KMS Lighthouse offer for Engagement Management?

How can KMS Lighthouse optimize your Content Management Workflow?

Integrations

Ecosystem partners each product commonly connects with.

KMS Lighthouse

Slack
4.7
New Relic
4.5
Zapier
4.7
SendHub
4.5
Tonkean
4.2
Bugsnag
4.5

News

Latest ServiceNow® Knowledge Management news

ServiceNow (NOW) Unveils Autonomous Security to Accelerate Growth

ServiceNow unveiled six new Autonomous Security solutions under the Shift Zero initiative, targeting threat detection and management across enterprise systems. This rollout integrates technologies from Armis and Veza, enhancing visibility and permission mapping. The solutions aim to consolidate security tools into a unified system, although some components will be available by December 2026.

08/08/2026 - source

Latest KMS Lighthouse news

Google Fiber & KMS Lighthouse Win Bronze Stevie Award for Best Use of Technology in Customer Service

KMS Lighthouse and Google Fiber won a Bronze Stevie Award for Best Use of Technology in Customer Service in the telecommunications industry. Their partnership leverages AI-powered knowledge management to enhance customer service, enabling faster and more accurate support. This recognition highlights their innovative approach to improving customer satisfaction and operational efficiency.

11/02/2026 - source